good food - i had room service and there was extensive menu

the staff where helpful room service very friendly

everything was great loved room service food was excellent could not fault anything.

room service available 24hrs, including breakfast

great room service menu

in room didn't work had to go to reception to order room service so kind of defeated the object really

room service and any other needs were met immediately

so pleaseant and friendly, nothing was any trouble for them, room service and breakfast from the restaurant on site was amazingly cooked and prepared

room service was rather difficult as you need to preauthorise card usage.

room service was excellent

room service is a little bit pricey and the water pressure in the day isn't as good.

were no room service menu s provided in our room

room service took longer than expected. food was slighty overpriced.

the customer service of the reception staff, room service and leisure staff were all amazing

the staff were all very polite and nice, with great room service and cleaning

mugs in the room, only 1 towel in the room, no room service saw other rooms being cleaned but didn t clean our room even though we d raised

room service is

it was also very nostalgic too to have the option to have a phone in the room and order room service which we did do

room service very slow

d felt like miranda from the tv sitcom when she did it) or speak to

clean, tidy easy check in, good parking, fast wifi

early check in staff i spoke to were nice

car parking facilities

everything was great location room size beds shower parking codes to doors well worth the money

very clean and amazing location. great parking available.

and surroundings room was nice and comfortable bed, shower was fab, good value for the money, room service food was

room service menu was out of date was told to order room service from the bar, a tad inconvenient,

are filthy the room service nearly walked straight in the room whem i wasnt dressed they didnt respond to my

no room service or answer on phone having tried at 10pm a few times, no one at reception and called

neither reception or room service answered the telephone

running reception on our arrival, doing room service, serving in the restaurant at breakfast, he deserves to be recognised

states that there is room service on booking

there was no brochure in the room to explain air con, meal times, room service etc

meal ordered via room service was pretty bad

no room service.

room service didn't answer the phone.

the hotel was in a great location- the food was excellent including a meal ordered with room service

room service menu after 11pm

room service very expensive

me items are advertised as available 24 hours) but we're told they

t that i used the room service but the fact it was there) i'm a fan of a good hotel

the 3 room service fee

room was excellent, staff were brilliant, the room service was lovely as we ordered food and breakfast

the room service can be improved

we ordered room service on our second night and the hotel attendant was

room service only served sandwiches which was disappointing.

room service amazing

room service was second to none, as was the breakfast

room service was difficult to reach.

really nice room, excellent room service, great location for cricket ground concert

excellent location first class room.with room service every day great staff i will call again

nice ensuite room with tv and free wifi

bread was off in kitchenette but it was bhol weekend

and of course free wifi

i didn t realise there is a kitchen whit cereals toast and stuff

good room service and friendly staff

not warned about lack of room service due to covid

bed was comfy... room service good... location excellent

fast wifi

the breakfast was very good and plenty of it

the bath wasn t very clean.. no room service no menus in bedroom no inside smoking area

also i have asked the receptionist to request the room service to clean my room

noisy, strong smell of smoke, room service food could have been nice but was cold on arrival

room service, minimal condiments

had a problem with the phone to order room service, however staff were really helpful and sorted it quickly for me

bar area with sitting would recommend it to

room with a very comfortable bed in a quiet location with plenty of parking

a minor point only - the bar closed at 6pm on the evening/night we were there

the hotel was easy to find, albeit my satnav, using the postcode, directed me to the nearby golf club rather than the hotel itself

there was plenty of parking and you could drive to alton towers in good time without having to wake up

happily offered to help get our laundry done for the family

lovely fully equipped kitchen and great lounge area with tv and good

sure if there was wifi and bathroom fan was quite loud but used shaver light during night so not a

en-suite toilet to the double room, tv in each room, comfortable sitting room and well equipped kitchen

wifi was excellent

very weak wifi, but this was explained by the staff.

lovely, gorgeous old furniture- would be a nightmare with small kids

location, car parking, single rooms, comfy bed, friendly staff, pub bar was handy

wifi didn't extend to the room but was told about when i regsitered

wifi is key for me

room service

room service was very very slow, but other than that everything was perfect!

room service not free

would be good if there were more options on the room service menu, however there is a fair amount

room service was expensive compared to restaurant prices and the fan in the bathroom was very noisy

there was no room service, no lift, no alcohol served in the bar of the restaurant; only soft drinks

room service rubbish left in the hallway

tside my room)

clean..smells nice...nice buffet breakfast..room service good...

room service

room service breakfast is definitely worth it

breakfast room service delivery was incredibly quick

room service and food was excellent

room service was quick and everything i ordered arrive and

i had room service both nights i stayed and the quality of the food was superb..

dinner was fantastic - and they offer room service

wif is absolutely shocking if it was working properly i would have orgwrg room service but the cloud everywhere i go is

would have liked room service did not have breakfast

hotel, unique interior courtyard style rooms free room service from pub, food

clean bathroom worked nice pillows plug sockets in a decent place breakfast was fine wifi worked room

slept like a log and had the most amazing room service breakfast, probably because i must have ordered absolutely everything on the menu,

didn t eat there as i know from before that the food isn t that great, most particularly the room service

staff were wonderful,food lovely even room service food was piping hot

room service menu not great

rooms very comfortable and clean very good room service, good choice of

the breakfast was delicious

staff, comfortable beds, lovely breakfast and a good location with parking - but also very near beeston railway station, next to a bus stop and a short walk from a

the family room was very spacious and having a kitchen is a bonus

complimentary tea/coffee, tv, wifi, fan, en-suite bathroom with shower

hosts comfortable stay polite and welcoming good facilities and a great english breakfast in the morning ud83cudf04

room service last 7 days

room service was ok

a better choice of breakfast would be good

drinks on the bar a bit expensive

clean, cheap, great facilities, big comfy bed, late check out for 10 extra

boyfriend, after ordering room service and he ordered a beer( it was only around 9pm) and they came up and said there was no (-)room service didn t collect tray when requested. (-)was a bit unlucky with the room service since they closed at 9:30 and also one of their elevators were out of order, the only (-) room service wasnt really working (+) room service food was (-)room service food (-)room service after 11pm a lot to be desired, just a choice of 3 sandwiches. (-) sunday i had no room service at all (-)there was no phone in the room to order room service. (-)room service diabolical ( ended with nothing and finding somewhere else to eat breakfast) scuffs (+)and bathrooms were very clean with excellent room service, beds extremely comfy and bedroom all modern with good tv and kettle etc

staff & gym staff

pool and spa area

the dining and bar staff were both friendly and

doesn t give you an option for late check out and i d of loved to have spent more time there

24hr room service, but not a big deal

good value for money. friendly staff. daily room service.

room service dinner was fine but used plates etc were not removed when the room was

room was perfect, location was perfect, room service was excellent which was ideal not

room service charge did start to build up considering we needed to frequently use it because of

in the city centre with parking, the beds were comfortable and the staff were the most helpful, room service is a lovely feature here and the kitchen presents a fantastic menu for

poor quality and expensive lunch/ room service

room service short and small menu

room service was fabulous

beautiful room, huge soaking tub, great location, perfectly clean, room service, mini fridge, big windows, very comfortable bed

room service was not very good, i ordered a pizza and it was undercooked and not very good value

only fault i found, room service not value for cost

the room service was quick and fairly priced

room service was fast and the food was delicious, breakfast had many choices and was all fresh and

check in and out with everything explained and every question answered i also liked the option of room service and how easy it was to contact reception from the room if i needed/ wanted anything

if there is a wedding they close the bar and u get room service only

room service was very good

hotel is very costly, no room service,food is costly

service - but to be fair there is plenty around, when i m working i sometimes go late and want room service or dont fancy going out on my own - they do allow deliveroo- but tried it for pizza

com advertises hotel as room service and vending machines with drinks and snacks, this is one of the reasons we booked this

amazing staff went out of way to prepare room service food for a late arrival

interesting historic accommodation really helpful staff good breakfast and bar food

the view was amazing, the rooms was lovely old fashioned and the bar area was lovely and big

free parking on-site was also very welcome

parking, interesting building and grounds

room service was tasty and not overpriced

only thing that was disappointing was when we called to order room service

don't think there was room service

checked in late and the restaurant had closed no room service offered had to go out to find somewere to eat

room service, breakfast, the room.

clean room & quick room service

room service the food quality wasn t good

good location, friendly staff and 24hr room service

staff very helpful fantastic food felt comfortable staying there room service lovely bar and restaurant good value for money would recommend other people and

room service was

room was beautiful and the breakfast was so good my partner is still talking about it 3 weeks later

and the breakfast in the morning is one of the best we've ever had on our travels

place with incredible helpful and enthusiastic staff, beds were very comfortable and the breakfast was amazing

great people, wonderful accommodation, stunning views and the most incredible breakfast

the warm welcome, coffee machine, delicious breakfast, spa bath...loved it all

upset was that we pre ordered breakfast so we could have room service

the only other real minor thing, is there is no leaflet or menus in the room about room service or what food there is on offer

nice bathroom, great washing products. room service. heating system really good.comfy bed .

room service optional so no one waking you up in the morning to change towels etc if you don't want

only improvement would be room service

room service was not great- run out of most things.

had an issue with a loo not flushing which was sorted before we could put the phone down to room service

breakfast was awesome, room service great, clean, friendly, ideal location

adding cream to scrambled eggs, breakfast should be included in the room rate, a more extensive room service

was very clean, room service was polite helpful and fast nice & warm

and the staff were very helpful in letting us know about their drinks offers, opening times & room service availability

option for room service

the room service breakfast was delicious and arrived quickly

the pub wasn t open so couldn t get room service :

needed extra early room service breakfast which was spot

room service menu was great and the food was impressively good

unfortunately, no food or drink in the restaurant cos of covid, could have ordered it via room service but chose not

room service was quick and good quality, room was clean and had great facilities.

the room had everything i needed. the rates for room service were very reasonable.

room service was excellent

the hotel is overly expensive rooms are good and clean but really small and also you have to pay room service which was

and room service finished at 7pm so had to order pizza, but wasn t allowed to eat in the bar, which

wasn't well so needed room service. quiet expensive for this facility

the restaurant served lovely food and room service was available

room service is 6 way too expensive

the only thing that could have been better would be room service at breakfast time

room service staff also very polite

was fantastic, missed the restaurant opening but got room service food was lovely

didn t stay here for long but it was a very pleasant stay involving room service and 8 hours sleep

staff were friendly. room service and menu was great. bed was very comfortable!

we experienced an unreasonable delay on delivery of room service.

the room was amazing , though they don t have room service working late

could not get drinks from, say a vending machine, although i presume you get get them from room service

not clear as to when room service should have been paid.

handful of times and they have had some staffing issues around food service and cut off times for room service but this seems to have resolved itself post covid-era and the food quality seems more

amounts of black mould all around the main room windows in both rooms from a poor standard of room service and basic cleaning

checking in and out was easy, room service was incredible, cannot fault

room service left the room door open after delivering spare toilet roll so the room was unsecure

room service not available due to lack of staff

we loved the friendly staff and the room service. lovely restaurant attached

was that i couldn't get the phone in the room to work to enable me to contact reception / room service

the number for room service as per the book is not correct

i also ordered room service wanted medium rare steak and it came more well done than i wanted so it did go to

menu and option of room service was a good idea although we didn't use it

fantastic room service and quick to come

the food in the bar area was lovely, and we had room service which was prompt and very good value

room service was much faster than advised and the girls delivering it couldn t do enough to help

we chose a bar meal with room service

staff weren t very enthusiastic and when asking questions or for room service it seemed as though it was over and beyond their service

great food had a bar meal which was very good and a massive portion as well, breakfast was also very nice

hotel was busy so opted for room service for pizza. excellent prompt service

tasty room service breakfast at no extra charge ideal as we left before breakfast started

clean and spacious room. great room service. staff friendly and helpful

clearer on whether room service was a possibility, i wasn t sure.

no room service each day - room not serviced at the weekend.

and attentive to our needs, did a great breakfast next 2 days, informed us cleaner off sick so no room service which was fine with us

place would extremely busy,) i had a quiet room overlooking the courtyard , clean , comfy decent wifi when needed , decent shower and good breakfast, great choice of very sensibly priced food in

wifi would connect but not function

very friendly and helpful staff, amazing burgers, lovely building and decor, great wifi

wifi worked well