wifi was hit and miss and i wasn t 100% sure how to work the heater - maybe a guide for that

nice and clean and great parking.

car parking facilities

convenient parking, good location, hassle-free check-in and out.

nobody available to speak to so couldn't see if an early check in was possible.

room service charging 4.50p .that's a no no .

not overly impressed with being charged 4.50 room service, on top of already inflated prices

it was also very nostalgic too to have the option to have a phone in the room and order room service which we did do

room service when got back on the evening of our first full day

d felt like miranda from the tv sitcom when she did it) or speak to

room service not on through the night.

states that there is room service on booking

toilet needs decorating, toilet ventilation blocked with dust, room service food quality could be better, and bathroom sink drain had horrible odour

meal ordered via room service was pretty bad

there was no brochure in the room to explain air con, meal times, room service etc

would be good if there were more options on the room service menu, however there is a fair amount

room service was expensive compared to restaurant prices and the fan in the bathroom was very noisy

didn't like the fact room service was delivered in polystyrene boxes, not plates not very nice

room service

room service choice of food was quite poor and when it arrived it was very unimpressive

wifi works well but is supplied by a third party company who are clearly harvesting user data; for

friendly & helpful welcome on site parking anytime key code access was very convenient

good parking overall great stay darren

car parking was good too

huge family room with kitchen corner - great value for money - excellent location, easy to find - very clean and well

ordered room service which was quick but my choice of dessert was disappointing.

slept like a log and had the most amazing room service breakfast, probably because i must have ordered absolutely everything on the menu,

my only complaint would be the lack of basic in-room services that you get by default in any other hotels such as mini refrigerator and basic

staff were wonderful,food lovely even room service food was piping hot

rooms very comfortable and clean very good room service, good choice of

really nice stay.room was excellent. wifi was great. staff really nice.

en-suite toilet to the double room, tv in each room, comfortable sitting room and well equipped kitchen

our bedroom door was right by reception, staff and kitchen area

got the van unit which had a comfy big lounge, kitchen and dining area

suite smelt very damp, couldn't open the kitchen window or it would fall out

poor quality and expensive lunch/ room service

room service top notch, and the best fish and chips i have ever had in my life

room service short and small menu

i ordered room service which was very quick and delicious

room service was fabulous

there was no room service.

the room service quality of food was very poor

room service, breakfast, the room.

i loved that there was room service till 9

only thing that was disappointing was when we called to order room service

room service the food quality wasn t good

staff very helpful fantastic food felt comfortable staying there room service lovely bar and restaurant good value for money would recommend other people and

t many hotels pull that off

room service was

good value breakfast - room service

we got room service which really wasn't great - uncooked chips & a very soggy

only fault i found, room service not value for cost

the first lot of room service didn t come and we had to ring again

had the butter curry) absolutely

check in and out with everything explained and every question answered i also liked the option of room service and how easy it was to contact reception from the room if i needed/ wanted anything

room service menu needs to have more selection.

only discovered this after 9pm when getting into bed so too late to be fussing with room service

if there is a wedding they close the bar and u get room service only

having to pay extra for room service excellent

service - but to be fair there is plenty around, when i m working i sometimes go late and want room service or dont fancy going out on my own - they do allow deliveroo- but tried it for pizza

the hotel is overly expensive rooms are good and clean but really small and also you have to pay room service which was

wasn't well so needed room service. quiet expensive for this facility

room service is 6 way too expensive

the restaurant served lovely food and room service was available

and room service finished at 7pm so had to order pizza, but wasn t allowed to eat in the bar, which

pizza in room service was poor so would not eat at hotel again

we opted for room service as we had had a lot of travelling and felt too tired to go out

small bottles of water to the room and it came to nearly 10 because of the water costs and the room service charge - i felt this was a bit on the expensive side for water

the only other real minor thing, is there is no leaflet or menus in the room about room service or what food there is on offer

only improvement would be room service

also we had room service and the full english was

needed extra early room service breakfast which was spot

and the staff were very helpful in letting us know about their drinks offers, opening times & room service availability

�p\

the room service breakfast was delicious and arrived quickly

the bathroom was tiny. there is no room service till 6pm.

adding cream to scrambled eggs, breakfast should be included in the room rate, a more extensive room service

was very clean, room service was polite helpful and fast nice & warm

room service was slow

breakfast was awesome, room service great, clean, friendly, ideal location

only downside were the prices on the menu and we were charged for room service even though we ordered and collected our food from downstairs, which was an extra

central clean large rooms and the hotel room service was great

able to buy drinks on room service unless i bought a meal - appreciate that this might be down to the current legislation

clean & modern room. very quiet. room service! lovely staff & good location.

room service menu was great and the food was impressively good

boyfriend, after ordering room service and he ordered a beer( it was only around 9pm) and they came up and said there was no (-)room service didn t collect tray when requested. (-)was a bit unlucky with the room service since they closed at 9:30 and also one of their elevators were out of order, the only (-) room service wasnt really working (+) room service food was (-)room service food (-)room service after 11pm a lot to be desired, just a choice of 3 sandwiches. (-) sunday i had no room service at all (-)there was no phone in the room to order room service. (-)room service diabolical ( ended with nothing and finding somewhere else to eat breakfast) scuffs (+)and bathrooms were very clean with excellent room service, beds extremely comfy and bedroom all modern with good tv and kettle etc

spa and gym facilities

pool and changing rooms carnage and rammed with families/kids everywhere. hard to relax!!

was lovely, hotel room was lovely considering we had a few problems they d is give us free late check out which was appreciated but when we went to check out no one asked me about my

walls are thin and was woken up numerous times by a group of french kids who had obviously been drinking all night with loud music

room service charge did start to build up considering we needed to frequently use it because of

waiting at reception for 30 mins and was only allowed to enter when she could tell the staff the room service order that had been made earlier to prove that she was staying there

room service dinner was fine but used plates etc were not removed when the room was

the bed was super comfy and the room service was excellent and v.good value

room service was good and staff were really lovely and helpful.

staff were lovely, i ordered room service as i was travelling alone for work. this was lovely.

was brilliant and the staff excellent the wifi was let down but hotel is a very good

wifi signal

beautiful bar area

were the other staff)

the only thing that could have been better would be room service at breakfast time

didn t stay here for long but it was a very pleasant stay involving room service and 8 hours sleep

was fantastic, missed the restaurant opening but got room service food was lovely

had room service

the menus, both for the bar and restaurant, as well as the room service menu, were amazing and the food was delicious

room service was ok

room service last 7 days

wifi slow at peak time

breakfast coffee was instant, so rather disappointing

wifi in bedroom is quite poor so i had to use 4g

room service food could be available later than 9.30pm

of late night sandwiches/room service could be better; especially with parties and xmas do's going on

everything was great loved room service food was excellent could not fault anything.

good food - i had room service and there was extensive menu

especially liked the fact that they offered room service for dinner and breakfast

no room service each day - room not serviced at the weekend.

tasty room service breakfast at no extra charge ideal as we left before breakfast started

hotel was busy so opted for room service for pizza. excellent prompt service

the room service food was excellent and delivered bang on time

clean and spacious room. great room service. staff friendly and helpful

room service took longer than expected. food was slighty overpriced.

the customer service of the reception staff, room service and leisure staff were all amazing

to use room service for food however called quite a few times and no one answered meaning a walk to the

room service menu

no cutlery with room service

suite was stunning and air conditioning was provided, all staff were so lovely and welcoming, room service was faultless and our food was delicious

you can get room service up to 9pm hotel overlooks the lake

amazing place to stay food and room service was first class really enjoyed our stay staff were very friendly and a truly enjoyable

because we arrived a little late and were going out for the evening we had room service

strange rules about what food was available in the restaurant and what was only room service.

room service was excellent

in room didn't work had to go to reception to order room service so kind of defeated the object really

so pleaseant and friendly, nothing was any trouble for them, room service and breakfast from the restaurant on site was amazingly cooked and prepared

particularly enjoyed the room service

comfortable in our room, we enjoyed the pool and spa, and we had both delicious breakfasts and room service

hotel, unique interior courtyard style rooms free room service from pub, food

despite someone having been in there to deposit the rubbish - this seems to be the opposite of room service

dinner was fantastic - and they offer room service

wif is absolutely shocking if it was working properly i would have orgwrg room service but the cloud everywhere i go is

the food was great and room service over 10

in room service meals although very good are a bit pricey

hotel which was amazing spacious room great bathroom room service was second to none overall a good

the fact you had to pay for the tray during room service

friendly, clean, nice towels, excellent room service

bar, room service

amazing staff went out of way to prepare room service food for a late arrival

the property also offered ample on-site parking, which was very convenient

untidy and unkempt outdoor areas, radiator in our room had a wifi thermostat which had no instructions and as such we couldn't get it to work so room was cold

wifi was poor reception and kept cutting iff

kettle and tea facilities in room; lots of storage; good wifi; bar and restaurant downstairs

you order room service it is an extra 6 pounds to bring to your room just think that is a bit

meals/ room service expensive.

only thing that let the hotel down i m sad to say was the terrible food we got for room service, whilst it was delivered in good time it tasted awful

very comfy beds, great welcome on arrival, good room service.

ordered room service and it was the best pizza i have ever had 10/10

fact they tell you it s 24 hour room service, and then you order a club sandwich after being at a wedding all day and night, and

the room service can be improved

24hr access to food and drink via bar and room service

room was excellent, staff were brilliant, the room service was lovely as we ordered food and breakfast

t that i used the room service but the fact it was there) i'm a fan of a good hotel

good room service and friendly staff

bed was comfy... room service good... location excellent

not warned about lack of room service due to covid

a great breakfast set us up well for a day at donnington

did not use the breakfast or the wifi

great bed and room service

room service was an issue to be answered, arranged and took ages

noisy, strong smell of smoke, room service food could have been nice but was cold on arrival

telephone system so no room service- not explained when we checked in extremely small bathroom reading light did not work

also i have asked the receptionist to request the room service to clean my room

checking out was a bit of a nightmare too, someone had charged room service to our room when we didn't have any

room service amazing

room service was difficult to reach.

room service was second to none, as was the breakfast

room service only served sandwiches which was disappointing.

nice curry on room service

room service was an express menu due to an event

we had to collect our own room service but other than that, it was great!

room service very expensive

me items are advertised as available 24 hours) but we're told they

excellent location first class room.with room service every day great staff i will call again

great little hotel with a vibrant bar !

lovely pub . comfortable room. great bar and live music. handy for town centre pubs and shops.

friendly staff, they honestly were fantastic despite us asking for early check in and late check out

the host were very understanding about our early check in and came to help us out

ringing down to reception for some toiletries as we missed room service, we waited an hour before having to go down stairs ourselves to collect it so i can

room service

tside my room)

there was no room service, no lift, no alcohol served in the bar of the restaurant; only soft drinks

room service rubbish left in the hallway

really ,there was a nice bar down stairs and it was near the town centre

free parking available which is a bonus for city centre properties

staff were very friendly, decor was brilliant, nice beer garden area and off road parking, overall a good base to walk into derby

lovely, gorgeous old furniture- would be a nightmare with small kids

breakfast and wifi would have made things a lot easier.

room service breakfast is definitely worth it

room service was quick and everything i ordered arrive and

room service and food was excellent

ordered room service-timely, good food, tad pricey

food was great and room service was very quick

website said bar door and room service was available but got there and they were only doing 3 course meal which was 30 a

are filthy the room service nearly walked straight in the room whem i wasnt dressed they didnt respond to my

neither reception or room service answered the telephone

room service menu was out of date was told to order room service from the bar, a tad inconvenient,

the one good thing was i ordered room service and the food was beautiful.

and back

golf nearby, and easy access to the sites of derbyshire

a minor point only - the bar closed at 6pm on the evening/night we were there

great parking at the rear of the property

lovely room, superb breakfast with a professional and friendly staff