nice staff, lovely pool and restaurant

in one semi-open one, not sure about the other ones) - its own cave that you can visit with a (spanish) guide - a mirador just like in the pictures (only open in the morning and evening, but i'm (-) the spa prices are very high even compared to 5 star around the world standards (+) we loved the spa overlooking one of their cenotes, and the food and service as well

pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

nice pool

marvelous swimming-pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

maybe the pool can be a bit cleaner

wifi was a bit spotty and couldn't always maintain a connection

parking area is a little small if you come to a rental car and you will have to park behind other

all facilities makes it a perfect hotel - garden area, pool, ac, wifi, parking and simple breakfast included

weak wifi and a little bit outside of the center of town

nice pool

at the heart of the golden city with parking facilities

staff was constantly going out of their way to assist with parking

secure parking

the location was perfect. we loved the pool and the staff were outstanding.

parking place inside the hacienda, good breakfast

nicely renovated hacienda, pool great to relax, very good breakfast.

loved the parking

there is a parking inside

nice old renovated hacienda with free parking and a swimmingpool in the middle of the property

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

great staff. safe area. nice pool. relaxing. highly recommend!

pool and parking always clean and well illuminated

wifi was slow. paying for water. there was no bar or restaurant.

nice clean pool and patio area

comfortable rooms and the pool

the onsen/warm pool is absolutely lovely

room service every day, cleans everything

not speak english), incredibly nice interior with cute decorations, giving a boutique feel, nice breakfast and good location in the centro, but at the

location, perfect design of the room, and even a complimentary breakfast was provided

and the fresh squeezed juices at breakfast and homemade mango marmalade were exceptional

be aware that the complimentary breakfast is only a

is a very old property which has a very relaxed service: for instance one day my room service appeared at 7 pm; another day i did not get the wake-up call and so on

hotel is beautiful, has elevators, room service, and staff was always very helpful

restaurant on the premises makes a very blunt food - so room service was a waste.

offer continental breakfast if you don t have it ,they are very slow in restaurant with no english

would have been nice if there was a bar on site - though there is as small drinks menu served out of the breakfast area in the

the pool was a great way to cool down midday

the breakfast which was included with the rate was delicious and abundant, and the cooks were very nice

the hotel really is an oasis from the busy hustle of merida, the bar and great restaurant offer great cocktails and breakfast was fab

the hotel has a bar, a restaurant and gives access to a free parking 5mn from the street entrance

the walls are a bit thin. you can hear people outside the pool area

hotel are: 1) the personal on the weekends are only half day 2) doesn t have a restaurant or a bar at the hotel, only they prepare a buffet breakfast with few options

the hotel has a small pool which is perfect to chill and enjoy one

spacious room for three adults, very good

wifi good, pool was enough to cool off

dishes and fruit)

windowless rooms - no room service and very little service as so few staff in general

equently walked up/down 50 steps

room service was nice when i had to stay in my room

delay in room service and the valet parking was complex but that was due to the light event in the city

breakfast was delicious as

great location near everything, parking, clean

they accommodated for early check in since i would have had to wait 3 hours

good location and really helpful staff with descent wifi for a hotel. let us store our luggage.

very good wifi

pool is rather small and was dirty

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

lecanda is an adults-only oasis in the center of merida

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

perfect set up. pool, rooms and breakfast area

good bar service with cocktails

great design, soothing space, super pool area

nice pool. good parking.

i needed last minute parking and a coffee maker in my room and the staff made arrangements

super comfy beds, as well as pool and gym (in case needed) great deal (*)had lookdown in merida when we were there, beside this all went ok, rooms ar quit small and the gymn was closed, good free coffee and best situated in the center of merida (+)perfect location, incredibly helpful staff. decent sized room and a gym! (+) gym room for exercise aficionados (-)have selected this hotel because there was a pool and a gym but unfortunatly there's no dumbells or any weights to workout (-)1 coffee pak a day then they run out, no lounge chairs by pool (web pic is innacurate) gym equipment rusty needs oil, no weights or bench, room fixtures need repair/ (-) there is a gym but it only consists of a few machines (-)staff are very load in the morning , the gym is basically all broken (+)had everything we needed, great gym equipment for my son and a lovely pool and little garden for me (-) gym is non existent, the room is filled with tables and chairs with one token machine trapped in

location and good wifi

location. free, private parking.

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

which was very good

will try those next time we come back)

hotel is good for people traveling for work their wifi is excellent for zoom meetings and the coffee they offer is very good

wifi was very unreliable, unable to do any work while working remotely

a car you have to walk around 4 blocks to leave your car, that s fine , the issue is that the parking lot closes around 8pm m - sat (sunday is closed) so if you want to arrive later you will (-)parking on weekends (-)parking lot (-)breakfast not included even though it says it is no parking (+)very friendly and helpful staff, great dinner, parking available, great view of the front patio. (+)were fantastic - parking just a short walk away, reading previous comments thought it might be troublesome as we (-)don't include neither garantee the parking, and there's one public parking near the hotel but it is very expensive and the area (-)doesn't have parking, or any arrangement with a parking lot (+) also the hotel parking is one block down the road, not convenience at all (+) location is perfect and they offer free parking (but not so close of the

and like always the staff is very kind and help, is my favorite hotel for the rooms, pool, great wifi and beutiful restaurant

the truth is that it is a good hotel, clean rooms and pool too

wifi was very slow. toilet didn't flush.

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

the wifi signal is

wifi very weak

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the bed

eakfast time, wi-if password, room service - you name it)

room service was prompt, the lime mojitos were fantastic, sipping in the evenings by the pool, or

the food is not good and there is not room service

was, overall it felt like interrogation to find out basic things

the pool located in the hotel is very nice, i completely liked it

the service was excellent and the breakfast was really good

nicely decorated with a beautiful garden, swimming pool, and a delicious breakfast

free parking locating in a guarded and closed garage that has space for maybe 8 vehicles

continental breakfast included with the reservation was limited to a small serving of fruit, a piece of bread

although the rooms were spotless, the bottom and sides of the small pool were covered in algae, so i never went in even though i selected this hotel because it has a

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

the rooftop pool is a perfect place to relax and cool down from the heat

pool could have been cleaner and there were renovation works we weren t told about

we used the laundry service, it was 150 pesos

rooftop pool was clean and nice, really enjoyed it early in the morning and at night

that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping

amazing design of the room but also all the space around is unique spacious parking lot welcome drink :)

it is bright, cool, and the restaurant, bar and pool are lovely

we also enjoyed cooling off in the pool

for us it was also very nice that is an only adults place so we could relax and enjoy having time in the pool or a drink in the restaurant

the swim pool is rather a 2m pond, haven t seen anyone inside

the big windown facing a balcony and overlooking the little pool. #23

although as mentioned in other comments, the pool is just a pod with some water

pool is more a dunk bath. it's very refreshing, though.

the pool wasn t too inviting and was out of commission during our stay.

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

we used the paid private parking at the hotel for our rental car, which was convenient, and used room service from the attached restaurant a couple of times--also nice

the same restaurant also provides room service during the day

the wifi is a bit slow.

delicious breakfast

limited breakfast options if this is included in your price, unless you want to pay more

they made us a fruit breakfast to take out at 5

breakfast, it is not enough, so you have to order additional items.

breakfast could have been better. too cold in communal areas - air con way too strong.

has plenty of space in the parking area

wifi was not stable at all

t comfortable sofa on landing with a decent signal)

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues which would drop signal every once in a while

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were near the reception desk/cafeteria

wifi service was a little spotty at times

very good room service, comfortable acomodation, mosquito net in the window, silent ventilator.

was free private parking on the property

located within walking distance to the city center, private parking on site

wifi didn't work all the times

were respectful & a quiet atmosphere - hot showers - no additional charge for card payment - wifi - decent - comfy

room service was also really on point and consistent

was cold!

wifi is not very good

was great wifi was great staff are very friendly

i loved the courtyard and the plunge pool