pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

nice pool

marvelous swimming-pool

nice staff, lovely pool and restaurant

in one semi-open one, not sure about the other ones) - its own cave that you can visit with a (spanish) guide - a mirador just like in the pictures (only open in the morning and evening, but i'm (-) the spa prices are very high even compared to 5 star around the world standards (+) we loved the spa overlooking one of their cenotes, and the food and service as well

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

maybe the pool can be a bit cleaner

wifi was a bit spotty and couldn't always maintain a connection

parking area is a little small if you come to a rental car and you will have to park behind other

all facilities makes it a perfect hotel - garden area, pool, ac, wifi, parking and simple breakfast included

weak wifi and a little bit outside of the center of town

nice pool

at the heart of the golden city with parking facilities

staff was constantly going out of their way to assist with parking

secure parking

the location was perfect. we loved the pool and the staff were outstanding.

parking place inside the hacienda, good breakfast

nicely renovated hacienda, pool great to relax, very good breakfast.

loved the parking

there is a parking inside

nice old renovated hacienda with free parking and a swimmingpool in the middle of the property

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

great staff. safe area. nice pool. relaxing. highly recommend!

pool and parking always clean and well illuminated

wifi was slow. paying for water. there was no bar or restaurant.

nice clean pool and patio area

comfortable rooms and the pool

the onsen/warm pool is absolutely lovely

room service every day, cleans everything

not speak english), incredibly nice interior with cute decorations, giving a boutique feel, nice breakfast and good location in the centro, but at the

location, perfect design of the room, and even a complimentary breakfast was provided

and the fresh squeezed juices at breakfast and homemade mango marmalade were exceptional

be aware that the complimentary breakfast is only a

is a very old property which has a very relaxed service: for instance one day my room service appeared at 7 pm; another day i did not get the wake-up call and so on

hotel is beautiful, has elevators, room service, and staff was always very helpful

restaurant on the premises makes a very blunt food - so room service was a waste.

offer continental breakfast if you don t have it ,they are very slow in restaurant with no english

would have been nice if there was a bar on site - though there is as small drinks menu served out of the breakfast area in the

the pool was a great way to cool down midday

the breakfast which was included with the rate was delicious and abundant, and the cooks were very nice

the hotel really is an oasis from the busy hustle of merida, the bar and great restaurant offer great cocktails and breakfast was fab

the hotel has a bar, a restaurant and gives access to a free parking 5mn from the street entrance

the walls are a bit thin. you can hear people outside the pool area

delay in room service and the valet parking was complex but that was due to the light event in the city

windowless rooms - no room service and very little service as so few staff in general

equently walked up/down 50 steps

room service was nice when i had to stay in my room

facilities were good, we loved the pool and the outdoor area

great design, soothing space, super pool area

parking was not exactly on the venue, but we had to park on a public parking lot, pay for it and

center location yet very affordable parking

place to stay, good wifi, a/c, good water pressue while showering, clean rooms, the staff are very friendly and helpful

free parking included and great value for money

parking was just around the corner

wifi didn t work in the room

has a parking garage

weak wifi connection in my room. there was no coffee maker in my room.

super comfy beds, as well as pool and gym (in case needed) great deal (+)were made up every day, very clean, great location, staff were so friendly and helpful, lovely pool area and breakfast buffet was great (139 pesos, 75 for (-)pool could have been slightly cleaner but the kids didnt mind (+) the pool is really nice too (+)nice pool. good parking. (+) the pool was great to cool down and they had free parking next to the hotel (+)great staff excellent location loved the pool (+)the price to amenities x location ratio! hot water, pool, staff... (+)the service from staff was exceptional. the pool was an added bonus to our stay. (+) beautiful swimming-pool (-)it may get a little bit noisy in the rooms around the pool. (+)lovely rooms and good staff and pool

interrupted zoom calls possible), very nice and helpful staff

the truth is that it is a good hotel, clean rooms and pool too

very well located in merida, pool and breakfast well

hotel is amazing, the building is very colonial, the room was huge with a nice view on the pool and the

of wifi in the family room

there for one night, but it was an amazing location, staff was great, everything was clean, good wifi/ac i didn t get to use the pool, but divas there s a pool which is nice

parking space at the corner

the hotel is small and personal, with very well designed spaces and parking - and just a short walk to the monetejo

5 minutes away from the park though not many things in the seas no bar the room terrace can do with a bit of

poor even if they include it in the price)

spacioua and clean rooms, good breakfast, friendly staff

good bar service with cocktails

beautiful hotel. stunning pool.

chairs would be nice by the pool and if they brought refreshments

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

if i had to mention something it was the pool service could have been quicker

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

wifi was very slow. toilet didn't flush.

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

the wifi signal is

wifi very weak

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the bed

eakfast time, wi-if password, room service - you name it)

room service was prompt, the lime mojitos were fantastic, sipping in the evenings by the pool, or

the food is not good and there is not room service

was, overall it felt like interrogation to find out basic things

the pool located in the hotel is very nice, i completely liked it

sign, architecture, privacy, roof-top pool and bar) and proved to be a great launching point for my wife and i to enjoy the city

the garden/swimming pool, everything was the right taste

for us it was also very nice that is an only adults place so we could relax and enjoy having time in the pool or a drink in the restaurant

remodeled building, walking distance to downtown merida, great food at the restaurant, free parking

we had a wonderful time on the rooftop pool, the staff were very attentive and the hotel was peaceful and secluded

the breakfast is a little small, but still very fine.

great breakfast , wonderful art in the dinning room, good coffee /espresso .

breakfast, friendly and helpful staff, beautiful courtyard, good location, comfortable bed,

big room, very clean, friendly staff, enclosed parking half a block away

there is a store and coffee bar as well in it and even has a pool in the center of the city

although as mentioned in other comments, the pool is just a pod with some water

the pool is minuscule and down another flight of stairs

the pool wasn t too inviting and was out of commission during our stay.

the big windown facing a balcony and overlooking the little pool. #23

pool is more a dunk bath. it's very refreshing, though.

there was absolutely no wifi signal in our room.

location is great! everything is new and clean. wifi is good as well.

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine days before moving on for the next

the rooftop pool is a perfect place to relax and cool down from the heat

to reconnect to wifi after each use

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

we used the paid private parking at the hotel for our rental car, which was convenient, and used room service from the attached restaurant a couple of times--also nice

the same restaurant also provides room service during the day

the wifi is a bit slow.

delicious breakfast

limited breakfast options if this is included in your price, unless you want to pay more

they made us a fruit breakfast to take out at 5

breakfast, it is not enough, so you have to order additional items.

breakfast could have been better. too cold in communal areas - air con way too strong.

has plenty of space in the parking area

wifi was not stable at all

t comfortable sofa on landing with a decent signal)

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues which would drop signal every once in a while

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were near the reception desk/cafeteria

wifi service was a little spotty at times

very good room service, comfortable acomodation, mosquito net in the window, silent ventilator.

was free private parking on the property

located within walking distance to the city center, private parking on site

wifi didn't work all the times

were respectful & a quiet atmosphere - hot showers - no additional charge for card payment - wifi - decent - comfy

room service was also really on point and consistent

was cold!

wifi is not very good

was great wifi was great staff are very friendly

i loved the courtyard and the plunge pool

no breakfast , old bathroom , room service

no kitchen, no room service

wifi, room very clean, friendly staff, nice pool and good location

the plunge pool refreshed and the lounge chairs are comfortable

location is near laundry, food, stores