room service very good

do not accommodate in this hotel during holidays

ristmas, new year, thanksgiving ) because no room service assistance due to holiday

room service unless requested and only available 2 days or later upon request

you have to request room service 48 hours in advance

would have liked to have an ice machine on my floor and/or the option of room service and while the voucher for the bakery breakfast was nice, we were also pretty done with

there is no room service

small lift and no restaurant or room service.

no room service or integrated eatery

there is no bar in the hotel or room service

kitchenette should have been re-stocked with dishes, napkins, and glasses every day during room service instead of us having to ask when we got back to room

the building for us to use when there wasn t any, 2) there was a restaurant that delivered room service which wasn t happening and wouldn t even take the hotel coupon to have my family

no room service or hotel food ,

location next to subway, comfortable beds, room service, staff

room service...food was exceptional but cold upon arriving

while i had room service everyday, i did note that the staff didnt pick up a lot of the trash i had left in the

no room service from the restaurant or coffee in the room refills.

hotel is clean ..room service is good

room service will only go in the room to drop towels no cleaning of the room or whatsoever

i addressed room service the first night, but it was never rectified

orry to say

only food available was room service or a small lounge area for hotel guests only

sadly room service made mistakes and the door men are not well informed/misinformed rg parking

bagels room service $100 1 hour to service us restaurant and extremely expensive for the quality and

room service is not good

room service was served in take out containers

the services from the front desk to the fitness center and the room service was perfect

though very nice take out containers).

in nyc when i was first greeted the staff were so professional and positive, furthermore the room service and in hotel dining services were amazing

room service half an hour late & nobody cared

price of 2 cappuccinos for room service including service and tip was $48 - ridiculous

the food was delicious, room service very speedy

and $50 for eggs and bacon room service made me realize i was in ny

room cleaning was sporadic. often room service

room service and restaurant not very good.

room service seemed to occur quite late in the day

room service not until 5 pm

smelled funny,the pillows were flat rectangles, there was no phone in the room but a menu for room service, the shower sucked

the room service failed to supply soup and i had to keep asking for more

no breakfast included, room service

additionally, room service was only available upon request, which was inconvenient

location staff kindness good value of money room service wifi

the room service shedule was unpredictable so if you were in the room they would knock on the door

room service was brilliant

room service came each 2-3 days

room service actually cleaned the room and restocked

they had informed that room service was not available due to holidays

a health care box doesn t exist on this hotel and the room service isn t efficient

room service, breakfast area was very small every morning long queue and if we decide to have

only day we asked for room service, the maid forgot to take the dirty linen and our bed only had one bed sheet

food and room service assistance

big rooms , great location and staff, room service and the food was good

comfortable room and bed. thanks for upgrade but see below. lovely pool.

very attentive staff. wonderful pool and spa area

gym, pool are great staff is making progress compared to previous

ke zero), tiny bathrooms with tiny

park , 20 minutes walk to times square , serafina restaurant was great

room service food was terrific

d breakfasts and dinner room

room service was a little poor

room was quiet, room service, location of hotel

location, views from room, security, check in staff & room service were all great.

be nice to have a wider time range for room service

the restaurant downstairs was fantastic for service, and they offer room service

urs to respond)

wish you could order room service for breakfast

no room service but that's understandable during covid

the customer service from the front desk to the room service was great

would be nice if room service had more options or was open later, but there is food always within walking distance,

breakfast, no room service

if you don't care about room service or having your shoes shined

needs - shows - opera - carnegie hall - safe area - small hotel - did not need all the things lie room service - plenty of restaurants nearby - staff were absolutely

d i didn t need anyway) but you can order food in from neighbouring restaurants

the staff were lovely, and room service kept our room clean and tidy every day

get what you pay for in nyc but room size/layout, some of the generic things like room service could be more efficient

the rooms are clean and room service personnel are sweet

no room service

laundry room, room service, modern and stylish, friendly staff

view room service

there is no room service.

love the room, the view and the room service food

and kind staff very clean very good and fast room service of course the view from the suite was

i think the prices of the room service are very high !

the staff was excellent. the room service was great. the property was very nice.

room service is too slow and sometimes dont deliver what u requested

room service food was also way above par

the room service was really good as well

the price of room service was incredibly expensive.

room service options weren't great

eco friendly oasis in the heart of midtown , room service and bell boy were friendly and quick to help with whatever we needed

staff really went out of their way to help us, my kid had a performance in the city, and the room service surprised us with wine and card for encouragement when we came back to the room

no lobby or room service is available no breakfast available for a none property

same goes for room service - especially when we were first getting over the jet lag and woke up hungry at 3am

the 24-hour room service is another highlight prompt, reliable, and of excellent quality, ideal for both

the room was clean and bright, and the room service was always on time

we would get up at 6am, order a cup of tea and coffee from the room service and sit and watch the sun come up over central park

it was impossible to connect with guest service and room service through the room phone

od)

doorman, especially the girls serving in the bar, room service and bellhop

comfy, decor, service, room service

room service was really quick

room service was efficient, polite, food was good

great desk service, great room service, great location

only concern was the outrageous surcharges added to our room service bill - coffee, 2 smoothies and 3 bagels ended up being $100

clean. neat. professional staff. courteous. great room service

amazing beautiful clean rooms and service including turn down service and food from room service

doormen in proper uniforms, to the elevator operators, to the warm housekeeping and great room service, it s an extremely service oriented hotel

room service waiter, eric, was wonderful

are amazing security, receptionis and room service thank you for great kindness we received

i wish the room service menu was more basic.

room service was very good each day

very clean and well located. good and fast room service. nice top roof.

we had room service , and that, too, was appreciated

room service was fabulous, the staff were very professional and easy going, they helped me with

didn t want room service

was exceptional and the bathroom was something i could only dream of having, bed was super comfy, room service was superb

there are fees that are charged daily, that you receive a credit for food and room service

i also need to compliment bellman ted and room service who sent delicious food to my room

sill was gross, room phone did not work and no room service menue

there was no room service

that room service on new year's was not extended.

high prices for room service. no free wifi

our friendly greeting at the front desk to room service everyone top notch service

no room service but i know that is covid related. hallways are a bit tight.

great location good staff, room service good

was fantastic, room service great, room upgrade pretty sweet

they met our request for an early check in

bar and barman good although didn't know how to do hendricks

no room service or restaurant in the hotel but understand because of the covid

no room service or any type of food available really

near transportation 1 min walk to bus stop to ny super clean room service

we told the staff we prefer no room service during the couple days we stayed, however they came by every day

the only thing i would say is maybe the parking situation

) creature-comforts like events magazines, little soap bottles, or room service

there s no continental breakfast, bar or room service. elevators are small

would love room service or to let delivery services deliver to room.

no room service

there was no hard copy room service book in the room

room service would call within an hour after delivering to ask you if you were done and to leave

the restaurant is adequate, food and room services were all excellent

great breakfasts on room service and prompt

would like to see room service and a better menu. remember, your brand is waldorf caliber.

i wished there had been room service for food.

the room service is excellent

too congested area and no room service.

i didn't like how there was no room service!

room service was great, but the foot was just ok

they did not have breakfast items on their room service menu

also wish there was evening room service

it will be even more wonderful once room service is operational again.

the staff is so accommodating, rooms are very clean, room service daily without begging , centrally located & safe

room service was very prompt with it though

there is no room service

room service was speedy

food from room service was just ok and not worth the price

no room service

menu in room for room service, ordered what i wanted and the wrong version came, complained and this was

wifi is very bad , it desconect every day and was a problem to conect, you have to type all your

especially when the stuff come to clean and shout 'room service' at the early

awesome room service and food

my suite was huge and room service was excellent

it was extremely clean, the staff was unbelievable friendly, the room service was great and you couldn't beat the location

no coffee or room service

from room service to staff personability, i could not have asked for more

was sometimes challenging to get someone on the phone

wonderful room service

was the most incredible hotel, in so many ways from the concierge staff, check in, room service, room turn down and of course the interior was so beautiful

have preferential treatment on reservations in the hotel restaurants- it was very crowded and room service took over an

ice machines would be more convenient than waiting for room service.

staff, although always polite, did not fulfill instructions given and the breakfast staff for room service were poor

travel to nyc frequently for work and the room service prices here are a bit shocking compared to other similar hotels

room service should have thermal carafes for the coffee.

at night, i do not want room service dishes/smells in my room -- and that would not make the club sandwich available

the room service staff were also extremely

room service would have been a nice addition.

size of room room service waking us up everyday at 9am to clean our room

the lack of room service

poor room service. cleanliness could be improved. concierge weren’t much helpful

it didnt get changed after last guest) and there were no new replacement rolls until we requested room service

room service team threatened me at 11

room (301), separate living area, really comfortable bed; helpful check-in staff and good room service; missing second bathrobe replaced in minutes; good car service to newark airport ($99

loud, could not sleep windows to the common lobby, so could not open it, was dark no breakfast or room service no tea, or coffee in the

location, room service food was really good, staff was very helpful and the hotel was very clean

the long long lines to reception. the lack of 24 hour room service.

room service would've been awesome but there's no restaurant here

room service and ease in ordering

no room service

the online check-in and checkout sites and room service sites were not

apparently hotel had run out by 8pm being charged $8 for a pot of hot water to go with my room service tea for one

over priced room service

no room service after 9 pm which is not normal and the restaurant is closed for 3 days a week.

not excellent, prices for room service are crazy expensive, rooms are still fine but soon will definitely require the

room service was great! came very quickly !