pool was closed and it was hot!

laundry room in the main building was nice , staff were very nice

breakfast provided many choices

kitchen in room. amazing breakfast. nice workout room.

kitchen, size of the room

i especially liked the option of room service everyday

wish they had an indoor pool

fully stocked kitchen with all appliances and utensils

rooms were nice and the breakfast was great.

pool was outdoors and the location can be confusing if you don't use gps

requested no room service while i was there and i believe that was honored

sorry that no pool available. understand that one is being built. lighting by desk area is poor.

there was a smell in the hallways and fitness room

cable and wifi didn't work all night

snow is not cleared properly on the lot so parking was a pain

very nice and responsive staff, from front desk to room service staff very active in keeping reception/front desk area clean (carpeted areas, floors, (-) we did not receive room service even though we were there for 4 nights, when we went to the front desk for towels or (-)towels not available since there was no room service until after 3 days

loved the room, cleanliness of hotel & room. & our kids loved the pool!

i love the breakfast ud83dude0b and the bar in the hotel it was wonderful

the breakfast was great. the gentleman that checked us in was so nice.

great breakfast. kids loved the pool. room was very modern

the pool was nice and warm and the hot tub was great

that we wanted for a nice weekend bar restaurant swimming pool jacuzzi was available

clean room. polite staff. decent parking accommodations.

limited the amount of people in the pool

only one waitress who was also bar tending

i loved how clean the pool area was, even in the corners and niches that usually get forgotten

the renovating..pool door and back door key pads don t work.

treadmill in the fitness room is out of order

super staff, very clean, and great breakfast.

fitness centre and pool with enough to get a workout done

restaurant was good (brunch buffet), 3rd floor bar was a little pricey, but we'll made drinks

i was surprised that room service arrived in take-out boxes and not with traditional plates, glasses, and trays

bed was amazing!! room was large, room service was great every time. everything was perfection.

there was no room service on sunday and that was never communicated at checkin

it would just be nice if room service delivery could be improved

staff was great from front desk to room service to bartenders and food servers

when we called room service there was no answer and no call back

for over $--- the room was tiny and room service was insane

love the size of the room itself. loved the room service and the workout room was awesome!!

from room service/bar and the service all around was great

it could be due to covid but we didn t have any room service during our stay

the pizza from room service was not very tasty. the shuttle was hard to coordinate and connect.

the attached restaurant

d room service) was quite good and reasonably priced.

clean, and room service/housekeeping was impeccable

was exceptional however i went to call for room service in the morning to get coffee and somethings deliver it rang like 40 times

breakfast. worst in years, both from room service and at club lounge

one room service breakfast was very good

room service was just ok-food was cold by the time it arrived to our room

hard to find parking for the day, it was too busy.

hallways and lobby bar were way too cool - couldn't sit down there because it was so cold.

room service was always timely

the room service wqas kips restaurant and the food was delicious

thanks for the treats from room service

heated swimming pool

would be nice if when there was a wedding some of the parking spaces be reserved for guest staying at the hotel

even the lady that delivered the room service from the restaurant attached to the place next door

smart design, new amenities,access to decent bar and grill, nice gym equipment

the price , not a suite with couch as pictures, nothing i clydes, breakfast for an adult and two kids was more than &60

pool

kids loved the pool. room was great.

the kids ran up and down the hallways throughout the night they took over the pool diving when there

a nice staff and a really good breakfast

traveling with kids though the noise from the other kids in the hotel did not bother us to much, since we

traveling with kids though the noise from the other kids in the hotel did not bother us to much, since we

very friendly staff, clean room, very comfortable, bad and outstanding breakfast!

room service didn?t pick up for a long long long time.

om another room)sat out in the hallway for at least two days

room service and the hotel was clean

the room service was kind

room service plates

comfortable bed, working a/c, working tv, free parking, free wifi, room service, kind staff.

the hotel services is very good ; specially the room services are exceptional

beds are comfy, room service is great.

no 24 hour room service

my favorite was the 24hr room service all the different food options and the food from there was great

water damage, hot tub was closed and room service

breakfast good, room service, water play area

rooms could use some repairs, the beds were saggy and room service tried to come in way before we were to check out and woke us up

kids loved the jetted tub in the room and both swimming/wading pools

when we went down there it was full of a bunch of kids

hallways had garbage and room service trays scattered all over

room service, restaurant, and room accommodations

i ordered room service

i really enjoyed the breakfast delivered by a very personable woman from room service, and my cats adored the view from our room

was told normally evening room service was available but not during my stay because it was a holiday weekend

we liked the shuttle service that picked us up from the airport

it would be nice to have 2 tvs, one for the sitting area and one for the bedroom so adults and kids could both watch tv

location was great and the hotel providing a shuttle service to and from the mall of america was exceptionally beneficial as we spent most of

loved the pool area and the workout gym

the kids can’t wait to go back and stay when it is warmer to get out and enjoy the basketball court

no room service

no room service just for breakfast but had it for lunch and dinner

had room service and the gentleman who brought food was very friendly

there's also a kids' meal menu for dinners

the gym area very clean and smelled very nice

room service pounding on our door at 945am and barging in

room service must have forgot to lock the door after they were done

had to pay 13 dollars for breakfast buffet. no room service in the am.

the customer service was poor and i accidentally left a bag in my room and there room service went through

service was poor and i accidentally left a bag in my room and there room service went

0/meal) or a la carte items from the coffee bar

looked like an old building and it smelled like an old building in the halls and room service did not pick up the trash outside someone s room until the day after

room service knocked and walked before anyone could respond

great room service staff and food

breakfasts weren't free, they were room service

the mall attached. !convenience the lobby ! the room service !

i understand we live in an advanced world of technology, but a simple paper giving room service, visiting attractions, hotel facilities, etc

room service is great even the cleaning staff are super polite

room service dishes sat in the hall to long

room service breakfast from firelake was absolutely delicious

room service available

from the room, i called for room service, i called the front desk multiple times and the majority of the times the phone rang

ridiculous to half to order a sierra mist for room service and pay 5 dollars plus gratuity just

fantastic room service

to call room service did not work