and her (better than my spanish) broken english managed to order exactly what i wanted for room service (-)ice machine on our floor was broken, and room service forgot to send up an ice bucket which i asked for with our food order (-)was no room service for cleaning the room between days (-) and so the room service (-)hotel didn t have room service (+)horrible room service and many items were unavailable or poorly substituted.

airport parking without additional payments!location just at the aiport!

it was good service and breakfast was good and great persons.

was good breakfast and good staff and the customer service was excellent to

wish i had a great breakfast

it is close to the airport and there is a starbucks and a 7-11 across the parking lot.

good breakfast

their chilaquiles breakfast is superb

convenient. good parking. clean.

the breakfast it's also a good

room service

modern tools, frigobar, microwave, for very modest price, clean, modern, ample bathrooms, quick room service, very close to airport, free shuttles to and from the airport, clean pool, very nice

rooms where perfect, room service was good.

i like how big the rooms and lots of food options available for in dining and room service

room service was very fast and professional

close to airport, staff, room size, cleanliness and room service.

excellent breakfast and quick response in room service

no parking spaces available

attention, service and breakfast

i liked how close to the airport it was and the free airport shuttle.

food and room service

ordered room service, specified i'm vegetarian

after 5 pm there were only 2 employees to provide service to the restaurant, room service and the hotel bar

hotel restaurant at night was completely overwhelmed as was doing both in-dining and room service

a little confused with the bookings due to all the family group but nothing bad, room service toke a tad bit

associates shower was spacious shuttle

location, comfort, and last minute availability. the hotel also offered airport shuttle service

was great, they also had shuttle service that could take us up to 10km around, i liked that

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

there is not stores around but they have a nice restaurant/ room service food with good prices and great options, i had the arrachera and it was fresh and

24 hours room service which was great especially after traveling for so long

was very clean, beautiful rooms, swimming pool big, excellent food and nice people on the reception

the breakfast also was good

i also liked airport shuttle service

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

overall cleanliness excellent breakfast buffet!

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

breakfast quality was good

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

there's a mall across the parking lot with lots of food options and a soriana (similar to walmart or target) if you need to (-)the parking process.

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

were a few men smoking right by the entrance, which didn t feel safe, and the elevator from the parking area didn t work without a special card something we only found out after a lot of

location and facilities from parking to hotel

cleanliness of the property, and the service of the staff, specially of our room service lady martina

location, room service, housekeeping

room service was also

hotel is near a comercial plaza, the pool is perfect size, the only problem is the room some rooms looks damaged (doors, floor, bath) (+)security and traffic control to keep cars safe. pool and amenities available. main road access. (+)hotel is great beautiful pool staff is great property is clean and property is close to (+)it was close to everything.hotel is always clean so is pool (-)i couldn't find the swimming pool, nor signs to lead me there (+)is a fiesta inn standard hotel, nice pool area in a busy town area, the rooms are nice and rather big, comfortable and clean (-)fitness center is too small and too few choices, and the swimming pool was under construction during my whole stay (+)pool

they speak english but the room service didn't speak much english

i've being here twice and any time you request something for room service and dont have cash, have to go to reception to make the payment

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

very nice employees and fast room service.

breakfast was very good. staff at restaurant was excellent. at checkin was just ok.

and this time looks like the employees has better training, everybody do excellent job, and the breakfast two tombs

douardo) was a

great location...clean facility. the food was great...kids had an awesome time..

breakfast buffet was excellent!

great location...clean facility. the food was great...kids had an awesome time..

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

breakfast is great, free and secure parking

i would say the breakfast was good, also the gym.

parking is convenient, staff is great, breakfast is delicious, building and rooms are clean

parking could be more secure but they were doing some renovations at the moment

room service was quick

also the room service was great and for a really good price, and the fact that they let you check in before

the gym equipment was in good working order and the poolside was always clean

had parking

room service is awful and pay no attention to clealiness whatsoever.

room service was not good, will call for ice

e machine not working) or towels, sometime they

the rooms were nice and the room service quite good.

the view of the swimming pool very clean, is close to downtown, clean room and big shower, bed very comfortable, this is one

room service was fast, affordable, and great quality

location to cintermex big rooms, new and clean. room service

the rooms are clean, and super big, very comfortable. room service 24/7

how the hotel looked, the location, the very polite staff, the breakfast was amazing, the sky view was beautiful, i could go on and on

was great with covered dedicated parking and a short walk to parque fundidora

location, good parking lot, nice pool, great atmosphere

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

water in the pool was freezing

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

didn t like that during the weekdays they don t clean the pool

maybe they kept them open due to covid concerns but everything else in the breakfast area, many people touched to open and controlled other areas such as the bread- which

hotel was great, and breakfast was hot, ready, and delicious

the service and location breakfast was great and the view was awesome i always stay in holiday inn

parking was a bit stressful but not too bad

terrible breakfast

the breakfast is delicious

breakfast was good, staff members helped you out with it.

included breakfast is a bit limited, different to what you can find in other continental breakfast in other

the continental breakfast is very

breakfast staff where very helpful and friendly.

staff courtesy and assistance, parking and security, room service.

breakfast was great, location was also good.

the friendly staff and the accessible parking lot, many channels for kids on tv, large towels for the

it was dirty, we found a cockroach in the room, we switched rooms, the breakfast was awful.

wifi was off for a day

wifi big room good room service

free parking

the breakfast is simple and there were some things missing. the pillows in my room were not good

weren't enough towels, hallway noise, the breakfast had a schedule of 8am and thr were not ready and the coffee was cold

wifi was very bad

te facilities are pretty old , there were not enough blankets, the included continental breakfast it s just coffee and bread at night it s feel pretty unsafe

it was clean and having complimentary breakfast is the best. great location too

the breakfast was the standard continental and very good.

the breakfast was not that good, it was just okay

great staff clean room simple breakfast

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location (-)wifi didn t work (+)this hotel is good value for money. it has free wifi. (-)wifi wasn't working at all (-) the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

the breakfast starting at 8 am was very good in an ample dining area

also a little fridge and enough parking

continental breakfast included. free transportation in the morning. clean room.

s, only one) cup of coffee

it would have been nice to have a full breakfast. and coffee and teas in the lobby

st drinks, bread, and a bit of fruit), and one

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just some things like coffe, bread and few options

morning breakfast too much crowded, no place where to sit, it necessary to re think this area

everything .good price. excellent management. good breakfast i love everything

breakfast was included, but it was very minimal

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service and restrooms downstairs near lobby, staff very attentive and

room service was delicious.

bed was very comfortable, bathroom stole the show with the spa suite - wow

i rented the spa room and it was great and accessible

bed was comfortable, a/c and wifi worked great, close to bus terminal.

room service got it all wrong took three trips to fix and by then it was cold there is always

we ordered room service at midnight and it was super fast

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

room attendants were rude and room service was horrible

the room service phone never worked and there was no hair dryer in the room even though it was listed

the breakfast area is too small, there was a lot of people and no many tables were available.

hotel has a good breakfast and location is perfect

the free laundry

and the breakfast could ve had more variety and the fruit less frozen

delicious breakfast. loved the chilaquiles!

it is located, the pub in the lobby provided room service and had a $105peso breakfast buffet

room service is pretty bad, they were late all time and rooms don't have the features that comes at

even room service was not available when i tried to call them in the morning

old furniture - old square tv - wifi password works per device, need to ask multiple time for passwords - room light buzzed - weird

couldn't use the pool or gym

i couldn't take the breakfast but i will try it next time

late breakfast

of limits as they had it closed and the disappointing fact is the internet had a problem, so the wifi was on and off at times, very unreliable

very peaceful and great breakfast!

from the courtyard and pool

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

also, they were building the new parking lot all night outside our window, we didn't manage to get any

noise from multi-level parking lot just outside my window. ask for another side rooms.

parking lot is sufficient

hotel felt worn my room had view to a multiple level parking lot it was noisy

om the restaurant/room service) the staff were all very friendly and accommodating and the cleanliness pf the rooms

room service, staff, drinks in the bar, location, beautiful hotel

spacious room, excellent breakfast in the restaurant and rapid and delicious room service when required

finally, the room service came to knock and open the door around 9

it was very nice to have a mini fridge in the room and access to a microwave

the bed was very comfortable! very clean! room service was excellent as well!

excellent room service ! good staff at front desk.

wonderful restaurant including room service

the staff and the room service

room service was well done also

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and

pool had too much chlorine and my room was hot . need better breakfast options.

breakfast is awful

pool and lobby under construction

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was closer to the hotel, you can walk around and have places to go

wifi was good but had a couple spotty

was easy going and the parking was validated

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

the bar don't have any kind of liquor

it s a nice hotel, but the wifi is really slow.