responsive front desk, brought up amenities and room service quickly

the pool was also much smaller than expected, but still able to use

was wonderful: staff, room, bed, kitchen, kitchen supplies, workout room, pool, outdoor areas, lobby, bar, breakfast

breakfast was great

breakfast and staff who staffed the breakfast refills

well equiped room with kitchen

staff, prompt room service, clean room (and a super cool layout) (-)hotel advertised having room service and when i was ready to order food they said they didn t offer it anymore and i (+) it was also great that there was no room service unless you ask for it (-) slow room service and sometimes with the wrong dish (i didn't change it because of the delay, but i (-)ordered room service, a caesar salad and roasted brussel sprouts at about 4:00 pm (-) for the coat of the accommodation i would expect at daily room service as used to be the case in any hotel i have stayed

ian in the bar was hands down the best bartender i have had in years

swimming pool and free wifi are good facilities which increase our entertainment

the restaurant and bar were convenient, it was nice to be seated outdoors

ordered food at the bar, hamburger was dry

fantastic for the purposes of my trip

it was clean and the room service food was good

really far walk no restaurant or room service

i recall correctly), room service was not available at 8pm on sunday night due to the restaurant only having one server

we tried to order room service but couldn't because the grill did not have enough staff.

they should have in a future, a restaurant that can serve room service.

they don t have a room service every day, just every three days, i stay for four days and nobody clean my room on the

i was surprised that with the amount of money i paid, and the high star rating, that there was no room service or even free breakfast

is no room service

room service did not deliver towels requested

you with almost anything right inside the hotel from restaurants, to a pool/hot tub, to room service to the gym

parking should be free for hilton members and room service is too expensive

room service was quick, accurate and very

only negative would be the variety of the room service breakfast menu

room service prompt and courteous:-) i would stay there again

room service took too long.

is no room service

the overall atmosphere and adjoining restaurant with room service options

we enjoyed room service for dinner from the onsite restaurant

there isn t room service. but, the attached restaurant is super convenient.

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service food was just okay.

everyone was friendly and helpful. room service was very good.

and the room service was to die

room is great, clean and comfortable, friendly staff, great room service

room service - coffee was not good but absolutely everything else was perfect

are behind the toilet and super tough to reach while seated for $500 a night you have to have room service

excellent room service and staff, with very helpful reception personnel

room service charge was too high9 $

room service was great

i hadn t realised there was no room service but couldn t fault it otherwise.

since the restaurants and room service were closed, the hotel included a credit to buy food/toiletries in the lobby shop

no room service or restaurant due to covid.

friendly staff .room service is perfect. great breakfast buffet!

coffee in the lobby, the room service food was basic, not great, the toilet in the room barely worked, when we booked the

call was not answered when i called for room service dining

we enjoyed the gym and pool facilities as well

breakfast was perfect and good wifi

good size of the pool

ol/fitness center) were very nice

room is not too big but has everything from kitchen and sofa and a big tv

no room service no mini bar or coffee maker uncomfortable bedding parking $$$

breakfast was delicious - we had room service!

room service valet service breakfast menu

ud83dude05 also by mistake they charged my room service for water, which i did not use

en leave at the door)

were noise issues with our room and they resolved it well, giving us a room upgrade and free room service, so it was nice to see a hotel really address an issue

i enjoyed the cable and also used room service to order some champagne for my boyfriend and i

room service was fast and arrived hot

drink and food prices were very high. the room service menu was too limited.

great location and fast room service

they did not serve a warm breakfast but had bagels and protein bars and nespresso coffee for guests, which was awesome

free nespresso coffee machine - well equipped room with kitchen - big room and good location in back bay - no keys and no check-in process, you get the

the large room with kitchen and different rooms for bed and living room was also very comfortable

lly equipped) kitchen in your room

suite was large and had an excellent kitchen

revised room service boxed options isn t really that great.

lack of room service in the proper sense.

guess the only thing i didn t like was the room service menu was limited and didn t actually come to the room

the 24 hour room service food was promptly delivered and delicious

overall comfort amenities location staff were so kind - front desk and room service

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always prompt which makes a difference and made us more likely to order

room service was very quick and delicious

when i saw the restaurants were too loud and noisy, the front desk helped me place a room service order with ease

an item i ordered didn't come my room service so they took it off my bill

tithe room service was also still available and the food was delicious

pricing for room service and the $10 charge added to have them bring it up.

room service was quite pricy

room service was quick, easy and affordable.

everything from the check-in process to room service to bar 10 to the concierge desk to the location

this was our second stay at this location and the staff and room service were excellent

room service has changed

amazing room service

staff, clean room fast and simple to use room service

room service was decent and sheet were always clean

you have to go to the lobby to pick up food--room service is extra.

no room service until 7:00.

thermostat worked well, room service friendly and efficient, facilities up to par

room service was prompt, friendly and delicious

there is even an option for pups on the room service menu, which we ordered and he loved

absolutely beautiful hotel with darling rooms. room service was delicious.

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes for anything to be delivered

room service cooking soup that warmed my stomach

location. doormen. butler service. room. housekeeping. room service.

ce, in 4 breakfasts)

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

comfortable room. super quick checkin. great room service.

great location, extremely polished and friendly staff and delicious room service!

parking situation and excessive room service charges.

not being able to order room service.

room service is amazing

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

room service costs a tad on the high side for what it was, although to be expected in this level of

room service doesn t answer the phone 50% of the time

used room service for a light meal after our night at a show and the food was delivered promptly,

room service

delicious and very fast room service

although some of the services like valet parking and room service was not available due to the pandemic, the hotel was well maintained and the staff was

no room service on christmas day

we had all the support we needed, the service was great, the room was spacious, and the room service was very good

perfect location and great room service.

look out for extra charges such as room service related to your

didn t collect my room service dishes when i asked, so they just sat there all night

r that price it seems fair) - the room service food could be improved

to detail: serving the room service coffee

did not like the room service

no room service

so many additional charges for room service that we just skipped it.

clean, room service is good, also flexible with early check in and check out, just be nice

$4 charge for room service

the food from room service was just ok.

we like room service so a lot can improve in this domain .

we were told room service was available until 0930pm but no menu as it was only available from tv

in room service can be ordered from the tv which is a great idea except that the options are limited

room service was hard to contact and the restaurant was too busy to give us a

fresh hydrangeas, they catered to our every need from maps, reservations, a highlighter, pens, room service, robes gave is great recommendations and went above and beyond we were literally

room service and house keeping was excellent

of room service

no room service.

there was no room service menu or any hotel packet that told you when checkout was or

wish they had room service for breakfast.

and they say room service is

no butter with muffins for room service

more options for dinner on the room service menu.

room service is very expensive they add and extra delivery fee on top of 22% service fee and the

room service options were somewhat limited, but the food was great.

we seen the same set of silverware on the floor from a guests room service order and it stayed on the floor in the hallway for a good full day and overnight

room service breakfast was wonderful and the hotel is nicely located a half block from a subway

kitchen closed early for room service friday night. was compensating with 3 breakfast vouchers.

was great, room was clean, room service was good

breakfast room service, no menus in room or online was told go to lobby for menus

also, room service was not available which i think is weird during covid because it seems more

room service ends early

like 75-80 the entire time) 2) no early check ins 3) pretty dirty and run down 3) late night room service randomly closes early

room service location and property itself is great.

the staff were welcoming and friendly, and the food served through room service was delicious

only room service

during check in

room service got every item on my dinner order wrong

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the room service is excellent

location great, staff friendly, room service fast

no room service or vending machine for a late night drink

wish breakfast room service was available. nearby parking was very expensive.

room service menu for food was limited

also a perfect hotel if you want to lounge around and order room service for a night, which we did

is very well located, the rooms are spacious and comfortable, clean, location is just perfect, room service (and the dinner was superb) (-)room service forgot 5 items 3 that were ordered over the phone and essentials like silverware and (-)of covid, many of the guest services we re not being offered (such as the restaurant, bar, and room service) (-)coffee/tea pot also would have like different room service options and more info on nearby (+) wish room service wasn't quite as expensive add on but forces me to get out and pick it up (+)clean, spacious rooms, courteous staff. excellent location. good food in room service. (-) room service said it would be about 20 minutes, ended up being an hour (-)restaurant/room service very pricey, but it's boston. (-)no room service, you have to order online and picking (+) rooms always very clean, room service very efficient

nice rooms. comfortable and modern. great gym.

the breakfast buffet was very expensive

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

for early check in and late check out, we didn't get either - small requests to ask for that they

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

couldn t communicate with room service as they don t speak english

even covid ..i think why 4 n no clean did need repaid back to me room service fee?

but following covid restrictions, room service is a thing of the past

i enjoyed that the room service didn t come until later because some days i would leave at 9 and the room would be

room service was available each day if we wanted it, but only asked for our towels to be changed

even though they said we would not get room service during our stay due to covid, they did come in the las couple days of our stay and

no room service.

no breakfast or room service available, you'll need to be creative about your dining if you don't want to eat

small rooms, no room service, horrible valet customer service

the room service could have been a bit better

the room service was excellent.

room service was also excellent

room service was perfect

due to covid pandemic rules, no breakfast room service available, but there is coffee shop downstairs, dd and starbucks nearby

great, i had room service

room service was great

ey should give you several days worth from the start)

the room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until check in

om service) it was delicious

so i wasn t able to get dinner from the restaurant at the hotel, but i did get breakfast

t included)

i never requested room service

we ordered room service and i was quite surprised when they delivered in a brown paper bag

however, i did order room service on one occasion and the unknown female who took the telephone order but didn't create

no room service or continental breakfast.