breakfast and kettle in room and very clean and free parking

the staff was very nice / friendly with special attention to kids needs

breakfast, really excellent

breakfast and kettle in room and very clean and free parking

the bar had no gin

lift, wifi

the wifi

the wifi didn't work

the

could not connect my laptop to the wifi network

and picking up room service tray right after

room service no lunch and dinner on weekends food is only available at the restaurant at specific

i'm pretty sure that the hotel advertises room service, but this is very limited

hotel does not have room service, it's not a big deal because there are lots of restaurants around and you can always

- the room service is closed)

the air conditioning is good and good room service too

location is great, right next to the train station. good room service

ry welcome as it was hot weather

slept like a log, had a wonderful breakfast, really good staff!

perfect wifi

ich we didn t use) there was a hairdryer and a steamer to iron our clothes

lovely restaurant and bar with outside terrace which in summer would be lovely !

the roof top bar and restaurant were a great bonus

roof top restaurant and bar

somebody is waiting in the bar area during the day the staff carried on talking rather than serve

the rooms, i think a new smart tv would be great, and more food options at the restaurants and room service would be fantastic

emed that some people don't

ry long delay and i had to call twice for the room service) and the lady from the spa took the infusion very early

restaurants and bar facilities are great, we had the room service snack bar menu one night and is good with a few nice options

people on the staff were not professional

also a bedroom was prepared for 2 adults and 2 kids and only two towels and no refill was done on shampoo and soap

clean, good bar and restaurant, helpful staff

good space to work or do meetings . great free wifi . convenient parking area .

reception said that food would be served in the bar but no bar

friendly and helpful staff. due to covid the breakfast was in your room.

helpful staff, allowed early check in and storage for bike

no breakfast room - they have room service breakfast but we don t like eating in the room.

room service was also available of course

room service's food was delicious and the presence of a microwave in the room was sure a plus

free parking outside and for security the gate was locked at 9pm/2100 but you could access with room key

the room was very silent even though it was next to the parking spot

plenty of parking and reception staff helpful

secure parking, close to a few restaurants and good breakfast in the morning, would definitely use again

good parking

even though there is no restaurant associated with the hotel there was still a room service option

room service was convenient for an evening where i had to work late, and it looked nice and tasted

is room service but there is nothing suitable for vegans on the hotel room service menu

whilst we did not use the room service meal menu, should we have wished to there was a very good choice with

there was a price list and also a room service menu so a little confusing

liked that we could say no to room service and get a drink at the bar instead, this was a nice perk

special thanks are to timothe)..

great location, good breakfast, helpful and kind staff

the bar downstairs is lovely and the drink exchange is a nice detail

breakfast could have been better but for the price it was ok.

i was told i could not get food at the restaurant but could get room service but no food for children

room service started early, even when you were staying a few days

1- no room service 2- small rooms 3- overpriced

on-site restaurant with room service

we were offered room service but it is v limited and expensive

with our suite we even received free room service breakfast in bed on sunday, a nice surprise

the chateau is quiet, airy, set in pleasant mature grounds, with plenty of car parking and a bus that appears to stop right outside

there is lots of parking outside and it is close to the autobahn for easy accessibility

safe parking

easy to access the city by car and lots of parking

om service); great bakery down the street as well

nespresso machine was not switched on so had to call room service

room service

the staff for room service were quite rude

the service at the orangerie could be slightly improved but the in room service was amazing

rooms are simple and clean, with comfy bed and everyday room service

a bit of noise in the night from outside - maybe the all night snack bar below our window!

poor wifi, small room with no air conditioning

wifi had to be relogged in everytime we went back to our room

everything especially the cafe bar the breakfast was excellent

no restaurant, poor room service menu and the cooked meat at breakfast was off.

room, bed, bathroom, daily room service are really high quality

room service

slow wifi

wifi was a disaster

this was a perfect choice for our one night scape without kids

ank you chloe) relaxing spa delecious breakfast in bed confortable and clean

the breakfast was fantastic, the spa incredible and the location right in the heart of town

this was a perfect choice for our one night scape without kids

rooms, amazing breakfast and the spa was amazing and it was their first day

room service available, but i didn't use it

room service options good be wider

liked the room service breakfast and also the communal breakfast where the variety of food was excellent

no room service despite that being advertised unless you want a microwave meal

be advised that because it is not a full service hotel there is no bar or restaurant or room service

great central location for bars and restaurants

the wifi was a bit weak

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when we asked for the hoover so we could at least sort out the dust

furnishings a little dated. wifi weak.

it's a pitty not having a bar but the cafe right next door it's handy for that end

is peculiar, location is good, parking was available, food was good and fast (room service), very clean and towels were (-)breakfast, food, room service, no fridge, no slippers. (-)the room service was slow, we did require a few things which did not turn up. (-) they said they couldn t do room service at that time

nice bar / restaurant area

staff was exceptionally friendly (also towards kids) and had great menu offers for kids, e

we were able to check into our room early and our bags were stored with an option for late check out

breakfast was excellent, must note that it had the best butter i have ever tasted.

comfortable room, well equipped bathroom, small bed, excellent wifi, easy access to all that beautiful bordeaux has to offer

no wifi in room as advertised, needed for boarding passes etc

late check out helpful

wifi didn't work

wifi was very poor and they we not very helpful in trying to remedy the problem

room service schedule was a bit off

no real amenities like a restaurant or bar or room service

good room size and best room service

slow wifi

the wifi is weak

was no bar or facilities to have a drink or cocktail/food other than room service or breakfast as there was refurbishment, this was not advised prior to staying that i

were woken by knocking on the door with breakfast when we didn t order room service

the room was impeccable and the room service and breakfast marvellous

room service was in name only many of the few dishes advertised were not available

hotel has a wine bar that was not open late afternoon or evening.

great location, clean, room service was very good, saved us from starving upon late arrival.

the room service was fantastic and room was cleaned in the best way possible

i did not like when i called the hotel room service, i was told that there was not a menu and that the menu listed on the tv was no longer

room service

one evening wanted room service however called twice reception and nobody answered

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the wifi was not working well

also, wifi was rather

wifi is good

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

food quality room service

we where running late ,due to arrive at 10 pm ,we rang ahead and as regular guests knew the room service menu,our food was ordered to be cooked just before the kitchen closed and delivered to

level of service, food, room service, clean and safe commercial center nearby

we were able to get room service also

we order room service

to a beautiful and large park jardin public for a pause during the day (perfect for kids) and as well 5-10 mns away from the main streets, good restaurants, museums and perfect for

good wifi

room was a good size and quiet with fully functioning air conditioning, wifi and a mini bar

wifi, breakfast but specially the staff

the wifi didn't work.

booked room with small kitchen), free secure parking available

we like the rooms that have a small kitchenette and the bathroom and shower is truly excellent too

gym was a nice surprise

the hotel also has a self service laundry and a small gym

super nice and helpful staff, good breakfast, gym, close to where i needed to be.

it would be nice to have a small bar service in the super central room to enjoy a g&t in the evening

one bottle of water in the room for two people, the other bottle was part of the mini bar and only available if paid for which given we paid a little under 500 euro for two

located 5 mins from the lovely bar outside the church at saint seurin

no complimentary water no working mini bar or kettle in room charged 3

no coffee/ tea in room, min bar fridge not working, shower head broken.

food was amazing but we would have liked to see a few more things on the room service menu- possibly a few sandwiches for light meals after a day at the wineries

limited lunch time and room service menu. would have liked more vegetarian options at breakfast.

room service menu was limited.

the rooms were nice, bed was extremely comfortable and room service and turn down service was

room service menu was a bit small but the hotel team was very accommodating to our wishes

very good room service

unfortunately there is no bar at the hotel.

although there is no bar they do serve drinks which you can take into the lovely courtyard

have any negative feedback not sure if there is a bar onsite but we didn t need it as were out exploring

lovely courtyard for breakfast. our room had a terrace which was a nice place to relax.

good parking. clean well organized territory. friendly staff.

a good overnight stay near to the motorway with friendly receptionist and safe parking.

parking, good value for money

excellent heat, very comfortable bed, fabulous tv, parking right next to the room.

i liked the parking inside the facilities.

when checking-out as well, she charged and debited for a room service fee that i didn t ordered, so she said she ll reimburse the amount of room service

room service not flexible or helpful at all

restaurants and bar closed at 9.30! no place to get food or room service.

) , when i asked i was told, they are sorting out timetables,but, we could phone for room service, unfortunately, the room phone to contact room service did not work, so we could not

room service and restaurant- not good

our hosts could not have been more attentive and helpful - offering room service and drinks at the bar

sitting by the pool was the perfect way to relax and unwind for a few days

ey have a spa too

the pool is heated and excellent for relaxing in after a hot day in town

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared with your car to navigate the little busy streets

convenient location close to the motorway. on sight restaurant and bar. secure parking.

welcoming helpful staff spotless ground floor room easy parking only noise was car horns celebrating frances world cup win, don t rember any noise after

very comfortable room and quiet, good parking at the hotel with ev charger

during night time, parking lot is accessible only with a code

very comfortable room and quiet, good parking at the hotel with ev charger