it's true that the restaurant closes very early, at 5:30, but you can get room service until 7pm

plenty of atractions with kids in the hotel area + great variety of grilled meat on the garden + pool, massages, really nice place for chillout with

the place is beautiful and full of activities for the kids. super clean.

location, rooms were awesome, breakfast included was not so good, very little.

not english speaking staff - even when we have breakfast included, we have to pay extra because they say only continental brekfast is included

road very noisy (forget about solid sleep), restaurant serves good meals for low prices including room service

if you have a car, there is plenty of space for parking

is a typical car motel, so at least you can expect enough parking space and easy drive-in/out

spacious room, discrete staff, free parking.

is actually pretty good choice - comfortable, clean, with a decent on-site restaurant and private parking

for instance the pool has a natural filter through a conected mini pool with certain alga

inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

location, services, reception, room service 24 hrs, parking, bathroom, shower,

it does have free parking available.

location, services, reception, room service 24 hrs, parking, bathroom, shower,

it also has good and safe parking garage

room service 24hours

attentive staff, airport shuttle, amazeballs beautiful rooms with 24 hour room service

equipped, no glasses not even in the bathroom, an ice bucket but no ice machine had to get room service

you have to purchase the ice from room service

only thing i didn t like to be honest was the room service knocking at my door at 8:20 and they even opened the room but i guess it was my

the cable tv to watch cnn the room service

price. they didn't charge for room service.

room service were quite pushy in trying to clean my room even though i had do not

the breakfast was a little disappointing and so was the gym

the breakfast was amazing and the staff was very helpful and accommodating

nice bed but too many insects and really poor wifi

spa was excellent good location staff services good

the spa and massages are great

there is no wifi

not fulfilling at all what the offer lousy wifi cold water and the jacuzzi was super dirty

and the room we stayed in had a garage type parking under it which made it a bit uncomfortable

parking was good clean room

location was good, parking lot was free

location, free parking and free breakfast

location, breakfast

proximity to the airport, it was very clean , staff is super friendly & breakfast was very good.

location and breakfast area was reduced

the breakfast was freshly made everyday with typical items

breakfast is quite varied

location, free shuttle, restaurant and room service

clean, spacious rooms, comfy bed, 24/7 room service, shuttle bus service, great value for money

they have room service

expensive than airport hotels, but still was high quality and only a 10 minute ride

the only bad thing was laundry

the staff, premises, pool, food, very good place

common areas were great, pool, restaurant

the pool and the temazcal

we loved the sauna experience and pool time

great location, beautiful room, excellent breakfast, great service, enjoyable pool area, quiet.

excellent spa. lovely grounds. offered room service.

the breakfast was great! the hotel is beautiful and the service was amazing too.

breakfast was good and overall we liked the restaurant

good breakfast

great spa and pool, great food and very attentive sweet

pool was cold, even though it says here it is climatized

facilities are nice but need a little care. pool was heated only the second day we were there.

the pool was a bit too cold in the hours without sun but anyway great to enjoy.

room and swimming pool very nice quiet place ud83dudc4c

nice rooms well organized in small bungalows around the pool surrounded by a beautiful colorful and fresh nature

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

second unpleasant detail, pool was very cold, no services to have a snack, dinner as the kitchen was close, thursday they

excellent breakfast

great breakfast included in the price

large

pool was clean and comfortable temperature

the wifi is awful! and room smelled from the exhaust fumes of sewer!

no wifi, smelled funny, ride staff, terrible overall experience

only complain was when they opened the bar on friday

sucio no wifi working everywhere in the hotel

uncertain if this is standard, but with the exception of intermitant wifi, i was blessed

room service was super fast. food was great.

clean and the hotel has a covered parking garage

didn´t take breakfast there nor free wifi, it was my personal election, nothing to complain about

breakfast

the wifi had no service

very charming and well kept garden and pool area.

and lovely around the pool

the pool looked amazing

only the pool was not warm as indicated. it was very cold.

lovely swimming pool are

room service was impeccable

clean, very friendly staff, excellent location downtown, good wifi connection

has a parking space and good service.

location, great breakfast and friendly staff. safe location.

were friendly and kind and make you feel welcome especially through a very generous and homely breakfast

staff clean and comfortable easy walk to estadium azteca beautiful rooms and bathroom fast free wifi if your spanish is limited use uber to get around and ubereats for food

design (walk that courtyard) service (24hr room service), helpfull staff and off course location (+) nice pool and work out room liked the 24 hour room (+) the 24 hour room service was also ideal after a late flight too (+) nothing like having a nightcap after a 13h flight thanks to the 24h room service - they brought those cocktails right up to the room (+) we felt we could relax right away, and ordered room service as it was late (+) room service is available 24/7 and staff is very friendly (+) we were able to easily order room service to eat when we got there, and it was a nice, spacious place to lay our heads inside of (+)health protocols, check in and check out, room service (+)out + helpful with questions + clean room with all the amenities i required + fast and accurate room service ++ nice breakfast buffet with friendly staff ++ great selection of fresh fruits and (+) room service was decent and staff were helpful

money we came in from t1 and found the instructions very easy to find the hotel they have a great bar with fantastic margaritas our room was great very clean and comfortable we are coming back to

bartender dismissive as rude

gym too small

large room, nice bar and restaurant

i would highly recommend getting a spa treatment while staying in the area

quiet location, and spa service

grounds, friendly staff, huge comfortable bed, nice breakfast

the restaurant is really delicious for breakfast and lunch

pecially for breakfast)

parking is a bit tight, and our car is not the biggest, just a vw t-cross

reduced parking spaces, you have to be very careful while parking.

only cash payment, tight parking

there's a parking lot next door which starts playing music fairly loud very early in the morning

not clean, old blood stains on the walls from mosquitos, thin walls, so very noisy, very narrow parking

enjoy the pool in the afternoon was awesome, great backyard to play with the kids

the pool was beautiful and the grounds around it were beautiful

it was a nice weather but too bad we couldn t use the pool because it was a raining season

enjoy the pool in the afternoon was awesome, great backyard to play with the kids

the bar and bar service was great

liked room service

floor connecting bathroom to hallway had a lip , it was not even and we kept stubbing our toe my room service order was missing two item , tea and yogurt

i got room service and watched tv

we ordered room service and were told to leave the plates outside when we were finished and they stayed there

staurant) airport transportation recepcionist take good care of

pool area was very relaxing

parking on premise

no bar service so you can't even get a beer at the pool

wifi wasn t working in my room, staff was rude!

the roof restaurant and bar have a great view

the wifi also didn't work in the room

wifi didn't work in the room

wifi worked great

i went on a bad few nights where there was no wifi, no water in my room and also very loud dogs fighting on the street however the staff were

wifi

the parking on-site was also nice

nice king sized bed. property has a pool and a nice rustic setting - including morning roosters.

the pool area is small, but nice with a well-kept garden area

nice pool area and gardens

location, with parking

ong enough for lap swimming)

only at almost 11pm was quiet next morning at 840am, people were already in the pool, kids yelling, noisy and was impossible to rest extremely dissapointing experience

tv service in poor, pool is shallow great for childrena

didn t use the pool but it looked nice

breakfast was great, best chilaquiles ever

breakfast (and all food in general) was extraordinary

breakfast was so well done that i was almost worried that i had to pay extra

maybe more options for breakfast would be a good idea

the breakfast was not the best.

parking facilities are perfect in a place like tepoztlan

the restaurant and coffee show are delicious and the spa experience it s great

we didn t get to enjoy any spa services, but the food in the restaurant was pretty good

fantastic secluded gardens and swimming pool. breakfast and french pastries are memorable.

we also waited really long to get our car as there was nobody in the parking lot which made us feel unsafe since we had the car fully packed

nice breakfast