you have to purchase the ice from room service

attentive staff, airport shuttle, amazeballs beautiful rooms with 24 hour room service

room service 24hours

there is a great 24 hour restaurant at the hotel, with room service

shuttle to airport there and back, anytime room service, fantastic food, fresh juices, free bottled water in room, comfy beds and friendly,

room service were quite pushy in trying to clean my room even though i had do not

price. they didn't charge for room service.

the cable tv to watch cnn the room service

the breakfast was a little disappointing and so was the gym

the pandemic they don't have the buffet they used to have for breakfast

design (walk that courtyard) service (24hr room service), helpfull staff and off course location (+) nice pool and work out room liked the 24 hour room (+) the 24 hour room service was also ideal after a late flight too (+) nothing like having a nightcap after a 13h flight thanks to the 24h room service - they brought those cocktails right up to the room (+) we felt we could relax right away, and ordered room service as it was late (+) room service is available 24/7 and staff is very friendly (+) we were able to easily order room service to eat when we got there, and it was a nice, spacious place to lay our heads inside of (+)health protocols, check in and check out, room service (+)out + helpful with questions + clean room with all the amenities i required + fast and accurate room service ++ nice breakfast buffet with friendly staff ++ great selection of fresh fruits and (+) room service was decent and staff were helpful

a night stay over when you need to fly out the next day, friendly staff, great restaurant, great bar for that much needed drink before 11 pm

wifi, really worst... it was going on and off....

room was very spacious, wifi fast

money we came in from t1 and found the instructions very easy to find the hotel they have a great bar with fantastic margaritas our room was great very clean and comfortable we are coming back to

sometimes, when i was very tired, i just ordered the room service from the restaurant and it was satisfactory

room service: quality and taste of the food was quite disappointing, even though prices were very

no view outside the room . room service and house keeping bit slow . have patience ud83dude0a

towels in a room with four family members staff indifferent no room service menus just not

the health precautions they are taking are outstanding simple things like getting ice or a room service menu mean going to the front desk and asking for it

the food from room service was just average.

bed was like a cloud. staff were accommodating and friendly. room service was efficient.

great shuttle and room service

room service was great as well

loved the room service, and the accommodations were great

comfortable to have breakfast at the restaurant

was clean and comfortable, didn't order room service but options were available

they offer 24 hour room service if you need to grab food before a really early flight

24-hour room service

brunch buffet, room service 24/7, connected to mexico city airport, the lobby is a great meeting point to say

clean, spacious rooms, comfy bed, 24/7 room service, shuttle bus service, great value for money

they have room service

location, free shuttle, restaurant and room service

expensive than airport hotels, but still was high quality and only a 10 minute ride

laundry service is included

the breakfast was poor

np breakfast

the staff offered excellent customer service and the stayed included a decent breakfast.

liked room service

floor connecting bathroom to hallway had a lip , it was not even and we kept stubbing our toe my room service order was missing two item , tea and yogurt

the cleanliness and the room service

information about the room service was unclear

room was a bit noise and they say they have room service but the phone line from the room was not enabled to call directly to the restaurant

the staff was so friendly and accommodating, and the room service food was surprisingly delicious

comfortable, the tacos on the room service menu were delicious and sonia at the hotels restaurant was super attentive and sweet

super clean room, great style and modern. great room service. professional staff.

location, restaurant, room service, clean room

great 24 hour shuttle, clean and comfortable beds. very good food from room service

room service is provided and the staff

room service was of a decent quality and arrived quickly

staff is friendly and the room service very fast

had room service for breakfast from other mexican restaurant

room service, friendly staff, airport shuttle, breakfast

the room service is very slow we have to wait at least 1 hour

complementary shuttle to the airport at no cost was very convinient good room service

the room service was really nice and the food was really good as well

room service was excellent

very good room

good breakfast, helpful staff, very good value for money, good bed, very clean.

proximity to the airport, it was very clean , staff is super friendly & breakfast was very good.

location and breakfast area was reduced

had chosen this hotel because its said that it has a free parking area and it is close to the airport

breakfast options are pretty limited

and the room we stayed in had a garage type parking under it which made it a bit uncomfortable

location was good, parking lot was free

location, free parking and free breakfast

parking was good clean room

room service 24 hours was key since i had an early flight

great views of the city, the most comfortable beds i've ever experienced at a hotel, great room service

room service was too long in a busy morning and they made errors in the delivery.

had room service, the food was not good at all!

ordered room service

from the shuttle driver to the front desk to restaurant and room service

and helpful, all the way from the shuttle from the airport to the counter, maintenance and room service

room service was reasonably priced and the food was delicious

pool and gym was great as was the 24/7 room service

room service 24 horas.

heard a lot of good things about this place but the night i checked in i tried to order food from room service and the phone would just ring

i booked it because it has 24hr room service

everything. loved the luxury of room service!

very good food from 24 hour room service, attentive restaurant and bellmen service, free shuttle to airport which isn t super

the hotel was clean and modern. excellent room service!

clean and modern place. nice room service meal. i think everything is fine.

great room service menu.

great room service / menu; secure garage parking; great price

centrally located, very clean, efficient room service, generally friendly and considerate staff

good wifi and good range of room service meals

the lighting in the room could be better, the wifi is almost useless and the walls and door are very thin, you can hear everything

bed bugs, rude staff, wifi doesn t work, poor service.

the wifi was slow

parking service is good

no wifi

it was quiet and it had a private entrance and enclosed parking.

room service was great

they clean the rooms everyday and offer room service

should be a qr code in the room for room service

room service is very good

they do room service and there's a breakfast room too

from the staff, room, location, and restaurant service, room service was excellent

erica in room service is very nice

room service needs to be paid for immediately unless a tab is opened at the front desk previously

they gave us room service 30 minutes before they closed and it was good food

great food. great, friendly staff at reception and restaurant. good room service.

breakfast, room - all was great

clean, spacey bathroom, quality towels, iron in the room, available drinking water, gym, good breakfast

breakfast buffet has a sufficient choice of food

the gym was spacious and had a variety of high-tech, well-maintained cardio machines, weights, kettle

breakfast could be better, lacked vegetarian options.

and there is the cutest little door adjacent to the sink to open and receive room service instead of opening the main door

there were little problems with the window but the room service guy fixed it fast

ordred lunch on room service

great wifi, extremely clean, amazing room service, hot showers, great a/c, bluetooth speakers in the room, amazingly helpful and kind

wifi: very good

great location and hospitable staff. interior is nice and rooms are clean. decent breakfast.

u need to buy laundry detergent though) - hot water in the shower, although later in the morning the temperature

laundry service for free on the fifth floor

location is super & breakfast is great!

the restaurants were good and the free laundry was

the restaurant has very fair prices, room service no extra charge

room service is tasty and affordable, the restaurant staff are very nice people

room service

the room service

room service arrives with plastic cutlery which is so weird for a 4* hotel

loved the daily room service, helpful staff, and the perfect location close to everything.

the coffee is delicious and the adjacent restaurant, open till 11 pm with a limited room service menu all night, is fantastic as well

room service should be done earlier

the room service was great, the restaurant, wether i wanted to eat there or in the room, very

good restaurant and room service too

staff were really helpful and even prepared us room service when we arrived despite being just minutes before they closed

limited room service menu being that restaurants were closed

i ordered a pizza through room service and it was not completely cooked

room service was excellent and fast

excellent knowledge of english language excellent quality of food at the hotel restaurant and room service, nice cocktails

room service is inexpensive

internet, cold rooms, restaurant food and room service food was always cold so i had to warm it up with a hairdryer, breakfast had cold food,

we're hard as a rock, no room service cause everytime we called they made an excuse, then they ran out of reg coffee packets

preserved room service for 8:00am and they forgot about it

wifi was poor in my room.

the electric sockets were good and the hotel wifi allowed access to any service from all over the world unlike in other hotels i have stayed in

staff were helpful, the location was safe , the price was very affordable and the wifi helped alot as i was able to connect with family and friends

the wifi was very inconsistent and cut-out a lot

can't pay for drinks with a card, ordered room service once and it never came

the room was clean and comfortable, and room service is done daily

i ve liked the room, safety box, cleanliness, room service, hall, staff, comfortable bed

poor room service food menu

clean, friendly staff, cheap room service, 1 minute walk to street food during the day, 3 minute walk to atm, 15 minute walk to

busy area and noisy at nights room service quality declined during our stay as we had to remind the reception from time to time

towels were very hard, not enough toilet paper, the food was not good at either restaurant and no room service even when you have two restaurants on

room service expensive.

would have liked facilities to boil water and make tea or room service to deliver, i love the 24/7 coffee shop but i can't use it to have a bedtime drink

the staff was polite and diligent, the room service was quick and eficient

great location, clean, amazing room service and good value food

ac hot working shower the hotel smelled great room service great location free bottled water in the room every

water location breakfast options room service great location for easy pickup and drop off friendly

room service was great and all the staff were friendly and helpful

room service is quick and 24 hrs

i ordered room service once and the quality of the dish was just sad

we ordered the room service on the first day and the food is pretty good

room guide to services was poor - only discovered room service was available on the last day by reading the menu

great aesthetics, the cocktail bar was top tier.

during the last night, we had dinner at the rooftop bar restaurant, good food and amazing

room service was great and the breakfast was incredible

huge, comfy bed & linens with daily room service

were open) - noisy : in general extremely noise due to the location, we slept really badly - room service: they didn t change our towels nor bring toilet paper -> something i would take for

vibe the personal gave was so awesome, breakfast was delicious and affordable

friendly and helpful staff great breakfast included super location

my room was located over the parking garage so, horns were blaring, car alarms were triggered & people were shouting back &

the only window in the room was to the parking place not outside

window in our room had a view for the parking so somebody from outside could easily see our room

the bed comfortable and have lift and parking

plenty of secure parking, literally attached to the lobby

breakfast is amazing

delicious breakfast with sweet touches on traditional mexican favorites

fabulous breakfast. the facilities and property were great and the rooms were very nice.

excellent breakfast

level of hospitality, unexplainable top level style and comfort, as well as a gourmet breakfast makes this hotel exceptional

location and room service

third, room service should not be a feature; you definitely cannot handle it

room service wasn't daily

there is a restaurant attached to the hotel which offers room service

the restaurant downstairs is very convient, they also do room service too, cheese taco is super yummy