staff, comfy stay, great parking and also dog friendly

no explanation, there was a little fridge pretending to be a mini bar again unplugged

big, free parking

bar open till late hours

location and a big parking lot

minutes walking distance, alternative was room service

the staff were so helpful and they arranged room service for us when we arrived after a long day of driving

comfortable and modern hotel, good room service, staff was friendly and keen to help.

room service excellent

we ordered room service and it arrived promptly and was very tasty

the free underground parking is a huge bonus

spacious room, confortable, parking available. also, they were so nice to us.

the room service food was of a

room service but we wanted a light meal in the evening

staff room service

the wifi connection was intermittent and bad. the door to our room was very difficult to open

ow and unsecured); the key card for the room often didn't work.

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous food at exceptionally good prices

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel which was central to the town which was a vibrant

the snack bar provided good menu of light meals

parking secure right next to the hotel

such friendly and kids friendly staff!!

free parking

easy parking was a great bonus

thought the 13 euros breakfast charge was a little pricey and the dining room service seemed to suffer from understaffing - for example they were slow to react to the

i tried the room service on my first evening after a long day, the service was quick although i didn't get my

also restaurant was good and great room service until late in the evening

no tea/coffee facilities in room or room service. continental breakfast very expensive.

dog with us so not allowed in any public area of the hotel, which we understand unfortunately the room service menu was very

pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room

left the staff rushing around multiple errors on our room service orders

food at every meal whether akelare, room service or oteiza

room service menu is rather limited

the room service hamburger was delicious as were the little extra touches you d expect from this

limited selection on the room service menu and limited times to order but that is only minor.

room, comfortable beds, very good room service, lovely breakfast, walking distance from the

amenities eg: room service, bike hire. friendly welcoming staff.

easy parking facilities good breakfast

especially the nice lady at the breakfast/bar

it was a great stay with wonderful rooms and super nice room service staff

clean, comfortable room, air conditioning and wifi worked well

comfortable room, small terrace, excellent breakfast, close to the centre

the breakfast is great

wifi was terrible in my room

the room service breakfast was excellent and very generous

breakfast is not available for a very long time, there is no room service outside of breakfast hours which personally i find ridiculous at a hotel of that price

we arrived at 22:30, the restaurant was closed and room service was not possible, this was really inconvenient

no room service after 10

not offering room service

cleanliness super comfy & the bar restaurant had the nicest staff at night

liked the restaurant which was very good plus the large terrace in front of the hotel and the bar was very jolly especially in the mornings as it served businessmen off to work who also held

spacious room and bathroom perfect comfort exellent wifi bus stop to centre within few meters

out after that), and then on the last night being called down from my room as someone in the bar had not paid their bill

wifi didn't work inside our room. we had to go into the hallway

d we were moved to an even better room as soon as it became

my kids really enjoyed the breakfast room and the outside area

the free parking was a bonus

parking is easy, walking to the nearby old amusement park and funicular down to the beach

mentioned in other reviews, the wifi is an issue

swimming/jacuzzi pool tiles very slippery, as you would expect swimming pool tiles to be perhaps, but little grip

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room

emplacement restaurant bar personnel

breakfast is very poor and not tasty

breakfast was amazing, and the spa, and the hotel team were great

great location to visit san sebastian. nice as a pension! cleaning room service every day.

wifi was quite slow.

also, the wifi doesn t work either

there wasn't any wifi and signal wasn't great in our room but this really didn't bother us.

small but clean and comfortable room, good wifi, very nice and helpful staff.

room service hours were hard to figure out

delicious food in the restaurant/room service too

room service food was shocking.

no room service or bath robes

room service was easy and fast parking was easy and secure and available staff friendly and

room service was very limited, we asked to have a fresh coffee and orange juice bought up to the

bar / room service was a bit chaotic - suspect it was slightly understaffed

we tried twice to order room service, but it was not available.

the minibar was not refilled and the room service nearly not existing

maybe longer room service times if the bar / food options are closed downstairs

the hotel accommodated our early start on one morning by providing room service breakfast

terrific breakfast

was perfect the location, staff, facilities in the room and helping in taking the bags, breakfast view and the backside had the beach so it was just perfect

breakfast was delicious and the welcome drink at the bar was a nice touch

we thought the lack of spa or pool would be an issue, it really isn't

food service is moderate but room service was excellent

great room service

amazing location, right at the beach, and helpful staff. spacious room and prompt room service.

room service has limited options

breakfast with good view out over the concha good room service good cuisine in restaurant excellent outlook from sea view balconies extraordinarily

room service was very thorough and the staff engaging

nuary)room

wifi is not too good dometimes

wifi in our room in some places was not that good, so if you need high speed, you must be in a

location, cleanliness, hot shower, balcony, wifi, warm

we loved the comfort of the bed and pillows, the blackout blinds, the food/room service and attention to detail

e hotel's restaurant) was to die for

the staff was super accommodating and welcoming; our room was comfy and the room service from narru

hotel in a brilliant location with fabulous restaurant/room service

limited room service menu

room service very expensive

excellent bar and room service

room service was good w free champagne and water offered in the lobby

poor choice of room service poor choice of food and wine and champagne on roof terrace

24 h room service

was a bit expensive in room service

room service for a cup of coffee seems extortionate

no room service or spa

but room service made up for it

limited vegetarian options in hotel restaurants and room service

perfect location, nice staff, new hotel, great breakfast

staff, convenient location, clean, breakfast

location was great! staff was friendly and helpful. the breakfast was wonderful!

staff were very friendly, rooms clean and spacious, good variety for breakfast

brilliant location, class views, zero noise, the breakfast is unreal, proper good food

wifi was strong and free, and my shower had seriously magnificent water pressure

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

nicely decorated rooms, great wifi and shower units

good bed, and located above a side street that was quiet, so no problems sleeping; excellent wifi

staff were also very caring and accommodating with late check out as my girlfriend had food poisoning

food offering no room service available until bar open anyway, so just from 7

i ordered tea as part of room service

spots looked a little frayed and aging, no onsite restaurant although room service was decent

served as part of the room service menu was disappointing, presentation, selection, menu, ingredients, quality all itself

return breakfast is delicious staff was really nice, they gave us chocolates and water everyday room service food was very good as