staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

pool areas are nice and the location is beautiful karla and roxanna were great.

the pools was immaculate and spacious

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools were beautiful

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

loved the adult & the secret pool, fernando and armin were great

main pool quite crowded but we were able to go to the adults only pools

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

the beach , pool and the food

the pool areas were great, lots of activities to do around

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

facilities beautiful grounds pool area easy access to pool

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

view and pool in ocean front room was really amazing

grounds are lovely and the pools and beach are

grounds are lovely and the pools and beach are fantastic

large swimming pool

the pool area was perfect and clean

how cold the pool water was

childrens' pool was exceptional

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

oom, the grounds, pool

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

the food was excellent, room very comfortable, pools and beach awesome

the beach the food the room the pool the trees everything was 10/10 cant wait to come

pool bathrooms got yucky during a busy day. need cleaning throughout the day.

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

there is also an adult pool which was superb too

pool was at a lovely temperature

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

pool area is great for kids

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still

ich has 3 separate pools including swim up bar)

property and pools for children

the beach is very rocky, also pool hours close very early at 7 pm.

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

the pools were clean and loved getting upgraded to the adults only section of the resort

was a small trek away but great scenery on the way to it so no issues, and the beach was great -pool was tons of fun, quiet areas and busy areas, whatever your

some bars in the smaller pools were closed like the one close to me

pool bars closed too early

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

also they need to have actives on the adult side pool as well instead of just the family pool

it was hard to keep the pool clean with so many people going in and out of it

the pools were clean and a better option for swimming

around the pool the service was amazing, so fast and polite

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

very good staff in seasalt pool bar, especially one guy who s taking orders from people laying next to the pool

8 pools-none ever seemed crowded

but there are small pool-like beaches which are great for the children

alvarez at eden pool is the best, we made sure to be in his section everyday

pool bar service is very slow and never come

the pool entertainment staff was lively and full of infectious energy

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

heaven section pool was full of amazing music, live bar and entertainment

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

beach, staff, food,pool parties,facilities. the best hotel for the price !

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

the pool area was vibrant but relaxing at the same time and there is so much space

if anything i would say they need a closer bathroom to the main pool.

great service, great pool and great ocean view

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is now an adult only area and just does not seem to be worth it with

beach, good pools, food was good quality

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

wifi working on and off all the time

near to the swimming pool was always damaged duerme the 5 days i tried to use them always on

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

during the day you can have lunch at a restaurant or they always have a buffet at the fantastic pool bar - hotdogs, burgers, fries, salsas with chips

everything, room , food , plenty of chairs by pool and beach, even though hotel at 100% capacity

lots of fun games on the beach and pool

music by pool could be a little quieter

beautiful beach and pools