the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

pool bars closed too early

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

all the staff and the kids pool aerea

alvarez at eden pool is the best, we made sure to be in his section everyday

service, great food the tacos by the pool are awesome

pool bar service is very slow and never come

but there are small pool-like beaches which are great for the children

pool food entretenient

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

heaven section pool was full of amazing music, live bar and entertainment

beach, staff, food,pool parties,facilities. the best hotel for the price !

pool schedule was too short, wished they let the pool open longer.

i love the swimming pool and all the options for dinner...

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

pool area is great for kids

the pools are great and have swim up bars

pool was at a lovely temperature

there is also an adult pool which was superb too

the beach the food the room the pool the trees everything was 10/10 cant wait to come

my kids loved the pool

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

we were given a very nice room at the tropical resort on a premium level - close to pools & beaches

too far from the airport . and no umbrellas in the pool area.

the pool area was perfect and clean

premium level. room. beach. bar. pool. theater.

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

cleanliness of the whole place

childrens' pool was exceptional

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

lunch buffet by pool was bad and almost never replenished

large swimming pool

grounds are lovely and the pools and beach are

view and pool in ocean front room was really amazing

the pool areas were great, lots of activities to do around

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

fitness center and pool

food, especial 24hr snack bar and pool side bar

the kids club at the beach could have been better.

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

loved the adult & the secret pool, fernando and armin were great

the pool was clean and huge

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

the pools were beautiful

there was only one pool available until midnight, the other ones closed at 6pm

pool, location, food was all good

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

also we need more pool towels and more space near the pool

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

the pools and lobby were nice

the staff they were very kind with us. the room was very great, very spacious excellent pool.

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

you can t see the ocean from the rooms or pool and once you get to the beach it isn t nice.

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

the location, the ambience, abundance of pools , the staff.

also we were disappointed that all pools close at 6:30pm when we noticed that at xacaret mexico some children were still in pools much

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

the rooms are luxurious

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

when we visited in 2016 we had meals in the open air restaurant and used the pools close to the beach-which is now an adult only area and just does not seem to be worth it with

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

wifi working on and off all the time

beach and pool area very relaxing

cluding in the rooms, pool, beach etc)

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

spacious rooms with balcony, insanely huge food and drinks choices, pools, and the beach

the manageable size of the property , the restaurants, the beach, the pools …. all fabulous!

pool was very basic and play equipment outdated

the pool areas are also kept very clean and there are plenty of chairs to stretch out on and umbrellas

beautiful beach and pools

ich has 3 separate pools including swim up bar)

pool very clean and staff are always helping you to have a great time in your vacation.

the staff was very friendly,all the activities they had in the pool daily

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still

burgers at pool bar so good

the pools were clean and loved getting upgraded to the adults only section of the resort

some bars in the smaller pools were closed like the one close to me

sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

was a small trek away but great scenery on the way to it so no issues, and the beach was great -pool was tons of fun, quiet areas and busy areas, whatever your

all the pools had entertainment