very nice staff, awesome pool

was excellent, well cared for grounds and pool

i loved the jungle gym, the great pool, the private cenote and last but not least the amazing food the chef prepares for little money

the cenote was beautiful and the pool was clean and peaceful

pool could use a little face-lift, but nothing major.

the all place is really cool and they have many common areas like kitchen, pool, yoga room and living room that makes the all space the perfect eco habitat to live in harmony

a beautiful place in the forest, all materials remain natural the staff is amazing as well as the pool, the lounge chair and of course the

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

great breakfast, amazing owner, great atmosphere :)

they made a tasty vegan breakfast for me as well

i regret not having spent more time, enjoy the pool and explore the area

it was too rainy for us to want to use the pool, but it looked lovely - large and clean

ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

ud83cudf1f my children enjoyed the pool, the swings and the menagerie of sweet animals

very welcoming and great coffee and pool thanks to the staff

amazing - set in the jungle, a secluded, tranquil place away from it all with great landscaping, pool and facilities

only downer was that the water of the pool just in front of our balcony was a bit too cold

that you can’t order food to the beach or pool, but the restaurants are excellent,

awesome food! great pool activities and facilities

pool for swimming, and the rooms with pools

food pool and staff.

great retreat to nowhere where we could enjoy being in the pool surrounded by the jungle (we saw monkeys

the swimming pool is amazing and the place of the restaurant

the hotel was nice, quaint. the food was good, but there is no bar or lounge.

gorgeous. super clean. wonderful pool. amazing staff

t just the activities at the pool area) and proper performance night shows

room, spa and main pool.

wished they had a kids club

the pools are amazing, each with its own features and design

very cold pool

pool deck was an awesome addition to the room

pool staff was attentive

only thing the facility should improve is the room pool

the balcony pool is a cool idea, however the tile is an huge hazard for kids slipping and falling

one can easily find quiet areas on the pool or beach to read a book, or action filled spots with music and activities

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since there is a whole area for kids

flora and fauna were lovely as well as the extensive pool area

pool, beach, gym and food were wonderful

it was only at the pool- it would be nice to have one near the beach

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

job of clearing seaweed from the beach - rooms very nice- outdoor shower, indoor jacuzzi, outdoor pool - food better than most all inclusive, but not gourmet - food and service at generations

pool butler service was poor in the first section i was in the first 2 days but once i moved to a

isaac and clemente were perfect bartenders at the casita pool, making sure we were always refreshed and chatting with us

lots of really nice pools

our biggest choice of the day was pool or beach

the beach and impressive pool are gorgeous

maintained, the staff was wonderful, the food was great, the rooms were beautiful, the beach and pool were

amazing. just amazing. the beach, pool, restaurants. valentin never disappoints.

the pool area was excellent and the beach area like paradise

the pool was very clean

cold pool water

pool area was huge

inclusive, the activities you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

(turn ac off) large shower and personal outdoor balcony pool are fantastic

renaldo took care of us daily at the pool and was on point

the pool and beach right below our balcony

pool schedule could have more hours at night and room service never arrived the second time we

the room was close to the pool and you can see the ocean from there.

beautiful pool!

nice common area - hammocks by the pool and very creatively decorated garden and bar space

the rooms are clean and comfortable, the internet is fast, a nice little garden with a pool, a traditional style restaurant like a buffet with reasonable prices - pay $ 10 and you can

nice pool with mokeys in the trees above

they have cute monkeys near their pool area very beautifull place

the pool the people the food everything

infinity pool overlooking the beautiful ocean

the bar pool service was also stupendous from people such as cesar and others on the team who worked

several well designed swimming pool and beach experiences along with many activities, bars and clubs

the pool

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

it s amazing. best pool ever!

beach is so-so, but the pools more than make up for it.

staff was great. clean rooms...food was delicious....pools were great.

beach isn't the best but pools are u for it..

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working there

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

breakfast was good in both selection and taste.

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

the hydrotherapy spa is a must

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

i had the pool area to myself as i went for a dip early

, from the room, to the pool, to the lobby/restaurant area

the gym was small but had everything you needed with nice new equipment, and the pool was also small but nicely laid out

location nearby the airport and we loved the pool

the rooms are great and the pool is fantastic

the pool is very clean and the water temperature pleasant

nice room, a pool area, and included breakfast, as well as the shuttle to the airport which is a big plus

pool and breakfast were great

staff and pool were great!

the pool and room service and breakfast was plus

the e team is great: keep the pool fun and upbeat

the spa, beach, pools, and room were also amazing

our concierge (roberto) and the pool concierge (alex) and server's (daniel and elliot) took amazing care of us

room had a swimout pool which was very nice

there were 2 evenings that had fun shows near the pool

enjoyed our stay here,the pools are great and so is the foods and the different selections

separate area for families, with a pool, with a playground very kind staff

from towels and pool bar, jose, bernabe , renaldo, estrella, erika, jazmin, ulyses, reynaldo, joan

room looked over jungle and had no view of pool or ocean (building 3)

getting be a sun-bed around el beso pool

the variety of food/restaurant selections and activities throughout the day. 3 different pools

we had a privilege - a large pool, there was enough space both on the shore and by the pool

loved everything about it from the food to the room to the pool to the drinks to the entire

everything was excellent the drinks food the shows swimming pools

don’t have finger food in the pool area or the beach

the room we booked allowed us access to the rooftop pool area of the new building which we loved

staff, service & pool

the pool was big and clean

the main pool was amazing - fun, clean, great pool snacks and drinks

most guests stayed only at the pool and so it was difficult to find chairs by the pool ( had to get there around 7-7:30 am to be

the pool area needs some tlc, it’s not an inviting area

pool appeared to be green

beautiful building and shared kitchen. gorgeous pool comy rooms amazing kind staff

we didn’t use the pool area in the end as puerto morelos beach is so beautiful

the pool looked better in the

the pool is pretty much in the shade so it remains cold

nice place with swimming pool close to the beach.

wifi goes in and out. best to face the pool. hot water runs out if you are not careful.

pool in the middle which was a great meeting point to meet and share tips

clean, nice pool, bed great, 2 blocks to town square, 1 block to beach

staff were very friendly and the swimming pool upstairs had great views over the town and sea

the pool is fantastic

the pool was a nice size

pool top

the rooftop pool. max is the best chef in the world.

stations everywhere to staff wearing hair nets, gloves and masks at all times (even at the pool (+)our bags to the person who checked us in at the preferred lounge to all of our wait staff at the pool and the entertainment staff (in particular the aquaerobics instructor) were phenomenal and (-)kids in the adult pool (+)a good time, if you are a drinker- fun beach bar- with swings & good music the room with plunge pools - great idea if you want to have quiet pool experience karaoke was also fun nice mix of music (+) we especially enjoyed the infinity pool (+) i loved that beach, the pool and restaurants were all in walking distance (+) bed is super comfortable, service-great, cleanliness-great, staff is friendly and helpful, pool is lovely (-)be careful walking around the pool. the patio is terraced and it is easy to miss a step. (+) the pools, staff, food, room, beach area, & drinks all were truly perfect (+)restaurants pool sea bedrooms (+) we chose a plunge pool room and absolutely loved it

only complaint i had was in regards to the quality of food during room service and food served in the restaurant

breakfast is the best meal

no food options between our 7am breakfast and 12:30pm lunch options opening

the spa experience was to die for ud83eudd70

back side at lovely pool which is an inch away from the beach which hosts the dining front and leads the way to all

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

great location, lovely and helpful staff, pool exceptionally clean

they also have parking and a lovely pool

to beach and pool

the pool was very relaxing

pool area was very relaxing, lizards and birds

large room and lovely little pool for cooling off

each room has access to the garden by the pool (ground floor) or a large, covered terrace (first floor)

pool was refreshing and the air-conditioning was ice cold

alternatively, you can go to the onsite pool

they have pool too if you like that i haven't used it though, the walk into town is short as well

ere every guest got a beach chair to relax)

smoking cigs and cigar at pool.

rooms were clean with a nice view on the little patio/garden and only a few meters from the pool and private beach

if you prefer a tranquil atmosphere by the pool without the hustle of crowds of tourists, especially with an all-inclusive package, you might

very few beds around the pool and they were taken up by 7 30 am

were self catering - the best parts of the hotel included the roof top pool and the room itself

breakfast at the rooftop pool bar was the best

from the rooms to the 2 pools areas

or dipping in the pool

the pool was lovely

swimming pool small but nice

the pool was super clean and inviting

location, staff and pool.

the ocean smelled of decaying seaweed but they have a wonderful pool

clean pool

amazing location!!! great pool, great staff

pool was nice however it needs more attention

the pool is small but relaxing and never busy

the staff and the ants in the room and bed and also no chairs to sit on at the pool

drinks - loud music playing- overall very shabby everywhere - i was there for 3 weeks overlooking pool and i didn’t see the

rustic, pool, close to the beach and amenities

it would be nice to have several chairs to sit on around the pool. had to sit on the cement

pool on site was too cold when we were there (january), but probably nice a hotter time of the year

location was excellent, on the beach. pool courtyard is charming. staff is excellent

location was excellent!! pool was great!!

the pool was cold, although it was december.

the pool is smallish, but we thoroughly enjoyed it, as we had it mostly to ourselves most of the time

the room we got was on the bottom floor next to the (cold) pool

everyone at amar inn is friendly and helpful, the breakfast is amazing, the small pool is great for cooling off, and the beach is steps away

an airport transfer for us which helped a lot and we could even spend the whole day at the pool and use beach towels and showers before we had our flight late at night

the room and pool is very clean

fabulous location loved the pool wonderful staff great

is perfect,100 ft from beach,close 5o the zocolo,hotel grounds are beautiful, pool is pretty,the owner, luis is awesome as is the manager christian

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

were very clean/ everything worked in the room we had (hot water, clean, no issues) - beautiful pool/ lots of pool chairs - free internet, free food, great food for an all-inclusive

pool was perfect temperature with great views

small swimming pool

cocktails by the pool, breakfast in agua marina restaurant was excellent and the spa facilities were incredible

beach and pool are faultless, and the food and drink service on the beach was excellent, i would have loved

the pool

and just nice atmosphere in general spacious reception with super high ceilings, nice rooftop pool area, gym, comfy rooms etc

clean, comfortable and convenient.food was great and so was the pool.

staff was super friendly, nice outdoor pool/bar area, and breakfast was better than our resort

also a nice swimming pool

pool chairs could be more comfortable. did not like the sales pitch immediately after arrival.

the pool/bar staff was constantly checking up to make sure we always had what we needed

is a beautiful property with 7 nice pools including an infinity pool

with all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people

we also loved the tacos by the main pool

lovely room, exceptionally professional & friendly staff, great pool area and good food

rooms are amazing with awesome plunge pool for when you want to get out of the sun

setting is gorgeous and the treetop pool villa was amazing

we enjoyed the spa facilities, the restaurants, bar, pool and beach

roma beach), the quality of the food is great, not a crowded hotel, spa is great, very relax full atmosphere, internet speed and

the family pool is great

goes to an auberge on a budget, but one small nit i can t let go of at the spa

the cenote in the spa is fabulous

be clear, this is obviously not the fault of individual workers), they try to usher you

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

food room pool restaurants

activities were clearly on a board by the family pool, but when you are relaxing it is hard to keep an eye on time

pool n poolside service, beach bed overlooking the water.

lastly, the loud speaker activities by the pool destroyed any relaxation that could of occurred

great facilities, especially the pool and access to the beach

there were always plenty of beach, pool chairs available and quiet spots could easily be found

the water in the pool is a bit cold, but we got used to it once inside, if it could be a couple degrees warmer, it

just a pool property not really for someone that likes to stay on beach and enjoy ocean

the grounds, pools, staff, and food were all amazing

pools are awesome and the staff has changed tremendously from the last time we were there

the outdoor shower, huge jacuzzi, private pool on our deck, private tanning deck with sea stairs into the ocean, the bed was so comfortable,

bungalow was spacious and had an amazing deck, plunge pool, outside shower, lower deck and stairs to the water

our plunge pool kept running low on water and made loud sucking/gurgling sounds and kept us awake or woke us

incredibly comfortable, and we loved having both indoor and outdoor showers, a jacuzzi, a private pool, and even direct access to the ocean from our deck

private secluded beach with top notch service, good food and drinks straight to your private pool/ beach

the room with the swimming pool is great!!

pool amazing, food- amazing

not enough chairs around the pool and shade

the pools were very nice as well, big spread out and kept immaculate

up bar, but in the defense of the resort, the bar staff made very frequent passes through the pool area to make sure that all the guests had their drinks replenished

pool activities

due to hurricanes, the beach is closed, the pools close at 8 p

there were fun activities all over the resort, but our favorites were definitely the ones in the pool

main pool was a little dirty, so we preferred to use the sos pool

private pool often had bugs floating

nice pools, beach is clean, the property s super clean, the employees always happy, i will definitely

i also loved the ice cream stand by the pool

including food, service, atmosphere and pool

the beach & pool, liked the privacy of the rooms

the food was amazing, staff were attentive and pool and activities were great

loved the service at the restauarants, the pristine pools and amenities

they were under construction, with no main pool or easy way to go to the beach

small more varried menu larger more interesting pool at beach with wind shelter no information about any activities adult pool town

the pool-side staff could offer better service.

levi at the pool by the beach, adalberto the waiter at the mexican restaurant and adin at the lobby

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

there were no activities to do other than sit at a pool and drink. this is a party resort.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

like secrets moxche, the beach is terrible and the hotel almost doesn’t have enough swimming pool,even more that is share with the breathless guest

mar and edwin, our pool always had a warm welcome, smile and a cold drink

the pool staff were very nice and the rosewater restaurant was excellent.

have been a little more push to get things going from the entertainment team in the disco and pool side stuff

you an option to “break the day” no need of earphones unless you need music at the xhale pool because there is music all day at the other 2

the pool activities were fun and engaging

the trees hide you from others as you relax at the pool connected to your room

loved the see thru pool and the 24 hr spoon

we loved hanging by the pool and at the beach which a was clean

we all wished there was a small snack bar by the pool.

love that you not only had to pay extra for the shared beds next to the pool, but that the extra price itself was so high

pool does need updated but was still quite beautiful

the room with the swim up pool was out of this world

hard to get pool chairs due to members having first choice

pool, restaurants, disco, and jacuzzi!

pool and hot tub are rough

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

beautiful rooms and pool area staff super friendly

the swimming pools are well designed and the one for kids is awesome

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

sometimes the wait for food by the pool was a little long

the buffet was acceptable, the drinks were great with name brand liquor, the pools were clean and pool service was exceptional

amazing gourmet restaurant, the cleaning of the whole property, the cleaning of the rooms, the pools, the movie theater, a trampoline park, yoga, water sport

our suite was huge, the bed comfortable, and the bathroom stunning; outside, we had a private pool

we loved our plunge pool

we comsined and got an upgrade for a modrst nightly fee to a plunge pool room

small price to pay because the pool is exceptional

the staff, the rooms, the pool

hanging beds and hammocks, swim up rooms and a swim up pool bar, and cute miniature lounge chairs for little ones

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

pool side entertainment would be nice

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

don t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

beach and swimming pool

i like the laguna pool area.

options, beautiful pools, friendly golf cart drivers, beautiful beach, amazing restaurant, best staff in every

slightly bigger cubicles for the pool bathrooms, it was very tricky using them with my daughters, or a dedicated family bathroom

i think the alcoholic cocktails that i had at the restaurants and bar pools could have been better, and the food at la laguna and the hotel lobby restaurant was not good

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

everything!!!!!!!! i loved it food people drinks pool games entertainment everything

walk out pool from room

didn t like the fact that the pool close at 7 pm

rooms surround the diamond club facilities which include the armadillo restaurant, a couple of pools and the beach

staff were really attentive, liked that there was food by every pool

the staff, the shows, the pools and the part where the family side was separated from the adult side (which we were (-)too much seaweed on the beach. dj playing on the adult side is needed by the pool. (+)damaris at the hideaway pool was the best. had our chairs by the pool ready every morning. (-)music was little too loud at the pool (-) my bracelet came off in the pool somewhere (+)is super nice the food is delicious the size of the resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and (-) noise from the pools at night if you take the belcony with the pool (+)at the hideaway pool bar was amazing as always (+)about the resort was truly wonderful the room was beautiful and comfortable, the pool areas were relaxing and well-maintained, and the overall ambiance was elegant and inviting (-) the adults-only pool should have more of a lively, party vibe to match expectations (+) the adults only hideaway had the right blend of quiet relaxing space and fun pool party (-)that you couldn't swim in the ocean which was quite a bummer - while most people enjoyed the pools just fine, i don't like pools and would have much preferred being able to swim in the

entertainment was good especially if you have kids

the room service

was unaware

the casino is big joke

enjoyed the security, cleanliness, attention, free drinks and the beach/pool area

beautiful property for families. amazing pool for babies and kids

the food and pool areas

the view is of post pandemic construction so make sure to ask for poolside views

i loved the restaurant selection and all the pool arears! the wedding set up was beautiful

don't come to this resort for the beach but the pool area is great

size, pool configuration, tiered pricing, upsale pressure.

close to the airport, nice big pools, some restaurants were good.

floors, bare dirt covered by fake grass, strange smells emanating from the sceptic pipes near the pool, and it was extremely crowded

pool chair - you have to

beautiful grounds, private room pool, and friendly staff

their work is fantastic the swimming pool in the villa are very well heated, it is a pleasure to get into the water

the private pool is amazing

ai massage), rainforest

only 1 thing: the villa pool could have been cleaner.

concerns, the water in the pools needs more attention and airport shuttle that was offered was not exist and need to run and

the food was great, the room was spacious, pools were nice

jorge at the pool bar, felipe at the pool bar, paul the bell boy were sooooo nice and made our stay very good

it was also nice to eat the array of food cooked by the pool side

beach side is very small, so we stayed in the pool all the time. but pool was great!

the restaurants are 5 star quality and there are 9 pools

olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)

the spaciousness even though the place is packed you never have to fight for a place by the pool

my 6 y/o got very sick - likely from ingesting some pool water -- obviously be careful with your young ones who may have a tendency to open their mouth

people saved pool chairs but never showed up

it absolutely exceeded my expectations from the pool to the delicious full course breakfast and the price

pool area was very nice

pool and good espresso :) staff is kind

we sat by the pool while we waited for our room to be ready

i really enjoyed the pool, too

you can be closer to nature right when you go out to the pool

outside around the pool area is very beautiful

room, gardens, pool

nice pool, whirlpool and hot tub

to cancun airport and beautiful pool area and gardens

the gym and the pool were absolutely clean and nice relax before our long flight back home

nice large pool facility with two large hot tubs and towels provided

free breakfast and swimming pool and shuttle bus

place, airport close, great place to rest and get over jet lag, good food, amazing pool and chilling areas, lovely rooms that are well stocked

check in was quick, the rooms and pool were clean. the breakfast was delicious

restaurant where amazing overall the food was great at all location, service outstanding at the pool,lobby

friendly staff fun pool area

the pools, equally as the pool bars offer great variety of

pools, not crowded, spacious rooms, entertainment staff, wildlife

ground is nice to take a walk, pools are nice, this was our 2nd time, however the 1st one was better

the pool area was also very nice

the pool and swim up hours, not enough volleyball, pool parties & activities.

the room with direct access to the pool.

i think the entertainment staff could use an overhaul and update their pool activities with more activities

the food, the room, the view, the peace&quiet, the outstanding service, the swimming pool, the restaurants, … it was great

beautiful views of forest and pool

this is a relaxing hotel with a nice pool and comfortable bed. 5 minutes from the airport.

an oasis with lovely gardens and pool

the room was clean and comfortable, the pool was lovely, and the whole experience exceeded my expectations

beautiful facility! lovely pool & gardens and the room was big. the staff were very helpful.

was some work being done so that kind of ruined the videos i wanted to take of the pool area

pool staff were excellent

pool was too cold

kids club could have been more extensive with activities outside on the beach and/or by the pool in order to avoid kids just staring at the tv

policy on no reserving pool chairs not followed by many

the layout was very strange because there was only one pool next to the lobby.

not enough heated pools

plenty of space to find your little piece of tranquility either by the huge pool or by the beach

hotel and pool are beautiful

staff attention was amazing specially flor manrique that works in the pool

it’s a beautiful place with an amazing pool and big comfortable beds

beautiful hotel and facilities (pool, restaurant) - very nice and helpful staff - comfortable, clean, good internet - the room is

friendly helpful staff. lovely pool and hot tub. nice room, bathroom, terrace off our room

nice place with swimming pool, babyfoot, ping pong, pool

food, view, room, pool, service

of the staff open our room door without knocking before and rhe hours for the pool i think is to early to close at 8pm

hotel was beautifully designed and the pool area was fantastic

private pool, balcony, shower, affordable

proximity to airport, staff very attentive, pool area

pool and hot tub were great

massive property with great pools

we were in the laguna villas which had a private pool which we highly recommend as the other pools can get a bit noisy during the day

didn't like that the pool water was really warm but that's just the weather over there in general but i can't really

we got a room that was very well located, close to the beach, pool and restaurants, very comfortable

the pool, the food, the service