there is a shortage of pool chairs and you have to get up super early to reserve chairs

pools are all gorgeous but not heated so temp was mb 78 degrees so no one was in them

the dino waterpark for the kids was a hit, and the adults loved the lazy river and pool-side entertainment

pool was warm some restaurants were too hot in their buildings

the pool and walk ways were extremely slippery my brother fell in the pool down the steps should have

shoutout to the pool concierge, anuar, for his attentiveness, amazing pool bed/cabana setup, and even fixing my

whether we were dining at the gourmet french restaurant, enjoying a more casual poolside lunch, or indulging in some late-night room service, the food was consistently excellent

pool drink service could have been better but the crew looked stretched thin

we wanted to sit around the pool or beach area, their seemed to be a lot of towels on chairs and not a lot of service helping

pool water was too warm.

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

hotel, beach and pools

the beach, heating up the water in swimming pool.

you re looking for room with a private pool, i d not say that it s totally private

the multiple pool areas

pool close early 7

was very clean and beautiful , all the amenities were there stores , multiple restaurants, large pool areas , spa and golf cart service around the property

the pool honestly had the best lunch food which was quite surprising

all facilities are very clean and the pool is lovely with great entertainment

on the beach, amazing pool and plenty of chairs everywhere to lounge on

was great with the exception of the adult pool side food excluding the nachos

nice hotel, the pools are amazing, the restaurants are really good and the staff treats you like king/queen

friendly staff, nice restaurants, huge pool, the beach

the pools were great

the beach and pool areas were absolutely beautiful

the rooftop infinity pool offers great views of the property and ocean, but the true gem is the spa pool on the first

pool is very nice as well

food drinks, pool, activities were all excellent

the pools at both secrets and dreams were beautiful

bed very comfy. private pool fantastic

the room we got was the junior swim out pool and whilst i loved the privacy of our own pool the worst part were the mosquitos

a pool lounge chair or bali bed is hectic

location, facilities, restaurants, pool

pools were really nice, pool bartenders were really nice, the beach location was really nice

maris at most), spacious and versatile rooms, and very pleasant hotel territory with vast pool area and cabanas

entire staff from check in, pool area, restaurants etc were very friendly and helpful during our stay

there are only three pools: one adults-only, one family pool, and one for kids, but all are quite small and often felt

the beach is really nice as well as adult pool

the hotel facilities with many different restaurants, the spa area and the various pools helped us to relax for one week at this hotel

the cots for the babies by the pool were a great commodity

areas for “elite guests” that are also adults only for a gorgeous pool area with great food

great hotel. loved the beach, loved the warm pool, loved the room and the accomodations.

the pool waiters where not as attentive as the restaurant waiters

the pool was amazing, staff were so friendly and helpful with any request you had

the resort is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the

property is beautiful and well maintained, it has a great pool and private beach, 5 amazing restaurants and bars

hunger waiters service by the pool was a-bit slow sometimes all inclusive felt limited coconuts weren t included in the all

the pools and the beach were awesome

service, big and clean pools, amazing food, special thanks to pool waiter luis, family friendly enviroment, relaxed

staff gustavo and freddie at the pool area!!

feel welcome & taken care of from the smooth check-in process to wandering through the resort to poolside service to mealtime

our plunge pool room was even more beautiful than in the pictures

there is a very cool pool lounge area

beautiful spot on the beach with a pool for cooling off in too

the hotel rooms are unbelievable with sea views from your own private pool

food, the non-heated pool

great mix of people, kids enjoyed interacting with other kids in pool

the location was terrific, and the pool was like an oasis.

some umbrellas by the pool would have been nice as well

had to go to the pool or bar to get wi-fi

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

beautiful room, beautiful pool, breakfast was delicious

pool area, fabulous location, lovely large & clean room, friendly and professional staff & good

staff were amazing, location, pool, and the restaurant

access to the pool and sun chairs on the beach was a

with your room comes access to an exclusive pool at oceanvs club steps away from your room only for guests of this hotel and it is great

there are games for children on the beach and in the pool and inflatables for the sea

i did not try the pool, so i cannot comment

pool closed early

the pool area is clean, there are beach towels available for guests

the staff were helpful and friendly and breakfast by the pool a great start to the day

can’t wait for the pool and hot tub

great pool with lots of sun loungers

the pool, beach and ocean view were great.

loved the beautiful garden with the pool and the cleanliness of the property

amazing staff, clean rooms, easy access to beach. awesome pool.

hotel boast a beautiful pool and hot tub in one side of the hotel (divided by the street) and the restaurant and beach on

was able to use pool shower after already checked out, but had still spent the day at the beach

perfect location, step to the beach and a green oasis by the pool.

the pool is amazing

location, the free breakfast, and they had a pool and jacuzzi

beach is beautiful and the pool too

the beach is amazing!! the water is crystal clear. it feels like a pool made by nature.

is amazing, the hotel is the best on the island as far as location, as well as the famous king pool that is located on their property

family friendly as well and felt very safe having kids (10 and 13) swimming at pool while we were laying out beach side

a bar, pool, beds, two different areas for beach chairs

on the beach, beautiful pools, hot tub on our balcony, all inclusive and all for $200 a night

pool was dirty

beautiful surroundings, the vibe, the beach and the area around the pool.

beautiful beach and pool area. very attentive staff. all inclusive food choices were great!

pool closed early.

there is a bar outside by the pool but it's rarely open

the relaxing ambiance the hotel gives the guests. beautiful views of the beach and pool area.

pool.. stores

location , outstanding view from our room , clean rooms , pool clean cool and refreshing , very quiet resort nice to come back to after being downtown for

i love the view to the pool and all the vegetation around it

breakfast was great, pool bar with bartender romy was fantastic

very good location, spacious rooms, clean pool, highly recommend.

paint, pool tile and some of our friends rooms had mold

romy at the pool bar is awesome! the food was very good

suite with kitchenette on ground floor with big patio and beautiful view of the lovely pool

swimming pool; excellent location in el centro; very accommodating staff—no request was too big or small

we especially enjoyed being in our ground level room near the outdoor courtyard and pool while our friends preferred the second floor

swimming pool. great location. quiet

a pool to enjoy on hot days right in the center of everything

nice organisation of the space, terrace, pool, garden

great little pool in a shady courtyard open all the time

pool area seemed nice, didn’t visit since beach was right across

the pool was a nice

we had the pool to ourselves and made friends with mochi, the sweet resident cat in the courtyard- it was our

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

the pool, the activities

the environment is amazing-pool, bar, volleyball courts, yoga place (free yoga class), working place, spacious kitchen

amazing staff, beautiful facilities, great restaurant/bar, lovely pool, and fun exercise classes

the vibe is just fantastic around the pool, beach bar, and i really enjoyed my stay

pool area, location, bar restaurant, the bungalow area.

the location and the pool was great

a great ocean-side hotel, with a nice little pool, and friendly staff

pool not heated

there is a restaurant/bar and pool, all with great views

pool(s) awesome. everything clean and excellent staff!

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

breakfast wasn't good

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

pool is great

the pool was nice, and just like in the picture, but it was in the shade all day, except for a couple

the pool, the location, and night concierge - he was as helpful as he could have been.

the pool need is area needs work and furniture

our room faced the pool and the ocean

it has a great pool area and the staff were very nice

i think), was right next to pool which was fine, but would have liked a bit more privacy on a higher floor

the pool is small but has plenty of lounge chairs and the beds are extremely comfortable

pool was great

the room

pool is only open from 11am-8pm when the restaurant is open

the pool was accessible only through the restaurant. there are no beach towels for the pool.

i liked it all… my only pointer would be to put some tlc into the pool area and cleaning, not sure if that’s part of the hotel or restaurant, it’s lovely to have

brilliant location. gorgeous view from the balcony, love little pool

the birds in the pool. pool being so close to where people are eating is kinda odd to me.

close to downtown, comfortable, nice staffs. excellent price. pool, gym and bar. no parking.

outside pool was small but lovely, and nicely cool

nice pool

bedrooms, great ocean view, large king bed and very clean facilities and pool

the cold pool

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

great location clean cute kitties nice pool big room

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

nice modern property, pool, great location on isla mujeres, clean and comfortable

could do with dark curtains due to light from pool area

swimming pool is a bit small but very nice, the cabañas are very nice and well equiped, everything was

of wild life, the cabins are pretty space out and clean, there is a ancient ruins next to the pool and a small pyramid 5 min

the pool is clean also

the pool was amazing ud83dude0d

the pool

rooftop is very nice with the small swimming pool and sun beds

wish the pool was a little larger

no toilet around the pool area

the rooms are gorgeous, and the rooftop pool and lounge area is perfect with a beautiful view of the ocean

the hotel rooftop has a pool and an amazing view to watch the sunset

pool closed to early

was one day when they didn't have alcohol in the pool bar, just for some hours

pool bathroom was horrible, not clear information con restaurants open each day, no music at the

the pool was great for early morning and late night swim

loved the staff and the food by the adult pool daily was great!

the morning activities at the pool are fun for adults and kids and very creative

the pool, the staff

the pool, food and beach were all amazing

great buffet and pool.

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

room was nice and clean with a spacious bathroom and nice swimming pool

we felt here like at home, bed was comfortable, fridge, pool perfect in hot weather

did everything to make sure we had a great time from english plug to an iron and also keeping the pool area clean aswel as the pool …

swimming pool, friendly owner, bike rental

pool is very well taken care of

loved the beachfront hot tubs, pool and service ! the restaurant food is amazing !

also, pool bar would not charge our room for the drinks so we had to carry our credit card with us to get

hot tubs in the bar, the infinity roof top pool with the best view of the sunset, just amazing

music in the pool started to early and finish late. room is not noise-canceling

the great view of the pool and ocean room was excellent highly recommend.

steps from the beach and our own plunge pool

the staff were exceptional, rooms were spacious, pool was well maintained and location was quiet but perfect

loved the hotel layout, with the pool right in the middle and so close to the beach, the breakfast, and the spacious rooms

the pool and beachfront access is sublime

we enjoyed our time on the private beach and by the lovely pool

colourful mexican interior decor, shady spots & lovely pool

appartment really pleasantly surprised us, it was huge, with kitchen, big swimming pool, a lot of greenery, free parking and breakfast

it has great character would recommend come in past front door to beautiful gardens,fresh clean pool,great views abd a good vibe

i loved how the hotel is right on the ocean and that it has a pool

the pool was big and you can also swim in the ocean

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

the hotel is quite with a beautiful private beach and amazing pool

staff, nice rooms and pool area was very well laid out food was excellent and service was as

it would have been nice to have more activities to join and maybe a little livelier around pool.

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

clean room. clean pool, clean hotel. comfy bed

terracaribe has a lovely and well-kept pool with plenty of sun and access to the shade

the pool was also great

great and clean hotel with a pool and hot tub - just across the road there's a great street food

at the pool, cleanliness of the room and environment, feel of safety, and friendly staff

plunge pool was not clean

beach so so rooftop pool was opulent

i like everything, the food, drink, and the pool.

the pool was so large you never realized how many people were in it

people and nice private rooms if you want a treat the reception staff were so helpful and the pool and the sea were

swimming pool with sea view, a private dock where to chill or jump into the water, hammocks and day beds,

but there's a pool also

the pool is nice (but hard to get in if physically limited as there are no steps)

a pool, a bar, several hammocks and many places to sit and chill under beautiful palm trees

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

2) the pool looked like nothing in the pictures i saw online

the swimming pool- hmm would rather take a shower then relax there

there is even a pool.

oh and dont go there for the swimming pool, at first we didnt even see it

pool water to cold but this was not a problem shower hot water take a 10 minutes to came nothing

the hotel has a decent swimming pool and air conditioning. breakfast was good.

good hotel with a nice pool and very kind personnel.

nice staff lovely pool 25 min walk to centre and ado bus station

the pool was usually very cold, but nice to have as an option on a hot day

rooms are really close to the pool and the sea there is a natural atmosphere in the hotel and of course the host lily was amazing

we had a choice of a pool or beach

are located within a beautiful garden area with your own beautiful white sand beach, and swimming pool a few steps away

beaches, but we didn't care as we never left the hotel and just relaxed and enjoyed the beach and pool

location was so gorgeous - beautiful - the infinity pool over looking the ocean spectacular - the quietness of the place - very peaceful - and of

pool outside the door

small comfortable place. pool is great. staff are wonderful!

the pool was clean and the rooftop deck was absolutely

also they let us test our sup in the pool when it wasn t in use

was very clean the pool was lovely gardens were beautifully maintained spacious rooms excellent cleaning staff very

property, clean and comfortable rooms, excellent buffet breakfast and we particularly enjoyed the pool and surrounding area

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

pool area with plenty of shade on one side and sun on the other

day on the pool bar not good service, two servers screaming each other was very unprofessional, second day my

the pool is large and plenty of seating around the courtyard

the pool and bar area, is the perfect place to relax and soak it all in

pool view towards the sea

pool was very cold in january- not a super big pool either

beautiful place with views of ocean, great pool, very nice room.

the pool is very nice and the option to get breakfast or lunch there if you need to be somewhere early

wifi worked well, pool on the rooftop

surprised for the price you pay, clean well kept, great location in old town, roof top pool and bar is quite fantastic

enjoyed the rooftop scenery which includes bar & rooftop pool, play area to watch game and play pool

a beautiful pool and gym, and very friendly staff!

pool , rooftop bar and breakfast downstairs

the little outside area and pool was there, but not taken care of and dirty

i also liked the small pool

the swimming pool was dirty

i also had the small pool area to myself for the afternoon

the pool area is around the back of the building and isn't somewhere where you would spend the day

property was beautiful and i liked the option of staying at the pool or going down to the beach

the staff assured that i enjoy my time resting in lobby/pool/gym

staff pool restaurant & decor! excellent!

the vibe at the pool is relaxing and luxurious with an amazing view of the ocean

it’s beautiful, especially the pool and beach area

the hotel also has a rooftop pool which is really nice and is attached to the bar / restaurant which is a really nice place with

the bar and the pool are amazing

everything perfect . big plus pool on the roof

the staff attentive and the shared kitchen, bar and pool social and not crazy

location, friendly staff, kitchen, pool

fridge, netflix and pool were unexpected

convenient to bus station . restaurant , pool

great price, quiet, clean rooms and a lovely pool area

location. room and kids pool. very nice and a great price.

good pool

d i believe a bar), two pools including a kiddie pool which was great for my son and even two parakeets that were