beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

bedding and happy hour service in the pool

the pool activities were fun and engaging

loved the see thru pool and the 24 hr spoon

i loved how the resort had multiple beautiful pool areas and the foam bar was great

the trees hide you from others as you relax at the pool connected to your room

private pool often had bugs floating

there were fun activities all over the resort, but our favorites were definitely the ones in the pool

very nice room and private pool.

room , staff , pool

i would prefer more daytime snack type of food while in the pool area.

hard to get pool chairs due to members having first choice

pool, restaurants, disco, and jacuzzi!

pool and hot tub are rough

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

beautiful rooms and pool area staff super friendly

best pools

plenty of pool space and an ok gym

pools are awesome and the staff has changed tremendously from the last time we were there

staff was great. ground floor pool walkout room very convenient. food was good.

the grounds, pools, staff, and food were all amazing

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

stuff: going in the winter, unheated pools were surprisingly cold

were multiple pools, resort was well maintained, and small enough making it easy to find everything

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

pool side entertainment would be nice

are a couple of concrete squares by the pool that were very slippery

excellent beach and plenty of pools to choose from

the pool/bar staff was constantly checking up to make sure we always had what we needed

with all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people

we also loved the tacos by the main pool

er 1hr)

after your day of relaxing, go turn up with him at the disco ud83eudd73 also, tino & raul at the pool *chef s kiss*

pool was too cold, the kids pool was mostly empty because of that

the swimming pools are well designed and the one for kids is awesome

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

small price to pay because the pool is exceptional

help at the pool especially later in the afternoon or ice to your room late afternoon were slow or nonexistent

we comsined and got an upgrade for a modrst nightly fee to a plunge pool room

our suite was huge, the bed comfortable, and the bathroom stunning; outside, we had a private pool

the staff, the rooms, the pool

a big shout out to katia at concierge, alberto our butler, jose, our pool towel gentleman, ricardo, the drink server around the pool… carlos, who is another butler at

from towels and pool bar, jose, bernabe , renaldo, estrella, erika, jazmin, ulyses, reynaldo, joan

swimming pools were good, nice to see the wildlife too

getting be a sun-bed around el beso pool

separate area for families, with a pool, with a playground very kind staff

the pool was very clean, the rooms were super comfy - the food was good

the variety of food/restaurant selections and activities throughout the day. 3 different pools

sea, pool, greenery and animals

bar tenders pablo at the lobby bar and gustavo at the pool bar made very good drinks/ie more mint leaves in the mohitos, extra mango flavour in the

loved everything about it from the food to the room to the pool to the drinks to the entire

the main pool was amazing - fun, clean, great pool snacks and drinks

will definitely be back to enjoy the rooftop infinity pool at the indigo preferred section of dreams sapphire

staff, service & pool

great pool and pool bar, beach bar and coffee shop

the friendly staff, amazing food, beautiful pool

stations everywhere to staff wearing hair nets, gloves and masks at all times (even at the pool (+)our bags to the person who checked us in at the preferred lounge to all of our wait staff at the pool and the entertainment staff (in particular the aquaerobics instructor) were phenomenal and (-)kids in the adult pool (+)a good time, if you are a drinker- fun beach bar- with swings & good music the room with plunge pools - great idea if you want to have quiet pool experience karaoke was also fun nice mix of music (+) we especially enjoyed the infinity pool (+) i loved that beach, the pool and restaurants were all in walking distance (+) bed is super comfortable, service-great, cleanliness-great, staff is friendly and helpful, pool is lovely (-)be careful walking around the pool. the patio is terraced and it is easy to miss a step. (+) the pools, staff, food, room, beach area, & drinks all were truly perfect (+)restaurants pool sea bedrooms (+) we chose a plunge pool room and absolutely loved it

the beach, lobby, restaurants, bathrooms, preferred lounge, bars, and spa were all immaculate

breakfast is the best meal

from room service, to dinners to pool service

it would have been nice to have a sports bar like area.

i loved the restaurant selection and all the pool arears! the wedding set up was beautiful

adult pool and kids pool should be swapped. pool that has the bar should only be for adults.

the view is of post pandemic construction so make sure to ask for poolside views

enjoyed the security, cleanliness, attention, free drinks and the beach/pool area

the facilities, pool, room, and services

pool chair - you have to

the food, the amenities, beach, pool, everything

i loved the swim up pool and the royal spa

don't come to this resort for the beach but the pool area is great

the pool was amazing and the waiters were very nice and attentive

breakfast at the rooftop pool bar was the best

very few beds around the pool and they were taken up by 7 30 am

rooms extremely comfortable beds lovely beach great pool fab restaurant nice welcoming/friendly

love the rooftop pool, the room with balcony, the beach club and the excellent service provided by friendly

if you prefer a tranquil atmosphere by the pool without the hustle of crowds of tourists, especially with an all-inclusive package, you might

the staff, the shows, the pools and the part where the family side was separated from the adult side (which we were (-)too much seaweed on the beach. dj playing on the adult side is needed by the pool. (+)damaris at the hideaway pool was the best. had our chairs by the pool ready every morning. (-)music was little too loud at the pool (-) my bracelet came off in the pool somewhere (+)is super nice the food is delicious the size of the resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and (-) noise from the pools at night if you take the belcony with the pool (+)at the hideaway pool bar was amazing as always (+)about the resort was truly wonderful the room was beautiful and comfortable, the pool areas were relaxing and well-maintained, and the overall ambiance was elegant and inviting (-) the adults-only pool should have more of a lively, party vibe to match expectations (+) the adults only hideaway had the right blend of quiet relaxing space and fun pool party (-)that you couldn't swim in the ocean which was quite a bummer - while most people enjoyed the pools just fine, i don't like pools and would have much preferred being able to swim in the

ngel, miguel and hector) made our breakfast extra special each day

additionally, the hideaway adults-only side could use a better dj and more energetic music

lack of vegan food bad labelling of food when meat was in veg labelled food pushing sales for spa and excursions cleanliness of

buttt they had waaaaaay better food surprisingly just hated that i couldnt take it to go because room service had their own options they just wasnt enough

some of the rusted items in the spa's pool and the room shower door beautiful just aging item hot tub had lil rust room shower door henge

the main pool had things floating in it by the stairs and filmy

everything!!!!!!!! i loved it food people drinks pool games entertainment everything

didn t like the fact that the pool close at 7 pm

walk out pool from room

the pool was cold, although it was december.

the room was overlooking the pool and there was a noisy family using the facility.

the pool is small but you don't need it having a beautiful beach just in front of your room

really nice pool

the pool is smallish, but we thoroughly enjoyed it, as we had it mostly to ourselves most of the time

or dipping in the pool

the pool was lovely

with ocean view less than 1/2 block walk to the beach,, just a few steps away from crystal clear pool, the staff was amazing and super friendly and met lots of great new friends

the pool was super clean and inviting

location, staff and pool.

fabulous location loved the pool wonderful staff great

is perfect,100 ft from beach,close 5o the zocolo,hotel grounds are beautiful, pool is pretty,the owner, luis is awesome as is the manager christian

excellent staff pool was so cool and refreshing

the pool and hammock

everyone at amar inn is friendly and helpful, the breakfast is amazing, the small pool is great for cooling off, and the beach is steps away

excellent staff, clean, swimming pool right off the beach, mini fridge in the room

smoking cigs and cigar at pool.

the rooms are a good size. the staff is great. very close to pool and beach. very clean also

rooms were clean with a nice view on the little patio/garden and only a few meters from the pool and private beach

from the beach the staff was awesome lots of ex-pats the hotel has an outdoor bar a clean cool pool an outdoor massage hut and vendors selling everything under the sun including trinkets shrimp

very nicely built cabaña next to the pool and the beach

can walk right out to the beach or enjoy the pool

clean pool

the pool area had lots of available chairs,etc

the pool is small but relaxing and never busy

the staff and the ants in the room and bed and also no chairs to sit on at the pool

drinks - loud music playing- overall very shabby everywhere - i was there for 3 weeks overlooking pool and i didn’t see the

we went into the pool one evening after 9pm just for a quick dip, we were quiet but staff told us pool was closed

caution tape covering broken exterior wall, crumbling pool deck

pool on site was too cold when we were there (january), but probably nice a hotter time of the year

nice place with swimming pool close to the beach.

nice landscaping, pool, in a good area of town, near everything

the pool area was such a great place to hang out and visit

other guests at the pool were friendly

pool in the middle which was a great meeting point to meet and share tips

the pool looked better in the

the pool area needs some tlc, it’s not an inviting area

pool appeared to be green

we didn’t use the pool area in the end as puerto morelos beach is so beautiful

also: clearing out some of the clutter in the kitchen & the pool area would make the property more inviting

friendly staff. easy access to local town square. new property. great pool area on 5th level.

rooftop pool was fantastic, with brilliant views

the rooftop pool. max is the best chef in the world.

clean, great pool with view, netflix, very amenable and cooperative (luis, jose, and all), convenient

the pool was a nice size

the pool was very relaxing

the pool was refreshing and a nice spot to relax when i needed a break from the beach

there is a gorgeous courtyard with a small pool perfect for cooling off - also plenty of poolside seating for relaxing with a book in the hot

there is a lovely pool that we used often for cooling off

pool is kind of small, but usually there are no people at the pool, so o always had it for myself,

concerns, the water in the pools needs more attention and airport shuttle that was offered was not exist and need to run and

pools seem to be very busy for only 70% occupancy

it was also nice to eat the array of food cooked by the pool side

pools, food and drinks were very good. staff was very friendly and helpful.

beach side is very small, so we stayed in the pool all the time. but pool was great!

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

back side at lovely pool which is an inch away from the beach which hosts the dining front and leads the way to all

the proximity to the beach, the in house restaurant and pool

they also have parking and a lovely pool

pool, clean, close to everything, and on the beach. staff was wonderful

a perfect paradise with a swimming pool and a lot of animals

at the airport we decided to try and ask if we could stay there at the restaurant or by the pool

nice pool with mokeys in the trees above

our fave part was the monkeys that came to the pool in the afternoon around 5pm ish

the rooms are clean and comfortable, the internet is fast, a nice little garden with a pool, a traditional style restaurant like a buffet with reasonable prices - pay $ 10 and you can

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

breakfast was always amazing and lots of choices.

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

the whole place was super clean and the pool wrapping around the outside of the rooms was so unique

beach is so-so, but the pools more than make up for it.

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working there

beach isn't the best but pools are u for it..

it s amazing. best pool ever!

the pool

the pool had a lot of different venues make it fantastic

preferred club pool and walking the beach.

the pool the people the food everything

infinity pool overlooking the beautiful ocean

people saved pool chairs but never showed up

pools are great, but the flooring around them could really benefit from a power-wash, as it looks a

the water park could have been better, one of the slides was not working and the wave pool was not working and the lazy river could have been cleaner

oh and pool water activities and beach

breakfast buffet was outstanding. i went to caribeaner. i also love the lap pool and the grille.

the pool was clean and it is huge, lots of room to swim and lay around the outside

the pool is very clean and the water temperature pleasant

pool, food, room, i'm satisfied with almost anything.

how beautiful the location is and the great pool, restaurant and bar!

it has a nice pool, a restaurant and a starbucks on site

, from the room, to the pool, to the lobby/restaurant area

location nearby the airport and we loved the pool

pool and the stuff

the rooms are great and the pool is fantastic

lovely pool and good gym facilities

staff attention was amazing specially flor manrique that works in the pool

plenty of space to find your little piece of tranquility either by the huge pool or by the beach

the layout was very strange because there was only one pool next to the lobby.

the pools, the restaurants, the staff!!

we enjoyed the food and drinks at palapa delfines by the pool

wels, sheets, delayed requests) activities limited

the pool staff had enough different activities nice and clean beach

to pools, clean facility and rooms, choices of food, pleasant staff

they are new so they are still building their entertainment staff that does pool activities

and activities like bowling, laser tag, escape rooms, canoeing, paddle boarding, tons of bars poolside and food service

the swimming pool was dirty, not properly cleaned, and the waters temperature was cold

we had a huge swim up pool and the swim up bar was right across from our room

only thing the facility should improve is the room pool

pool staff was attentive

since we went in december the room's pool was too cold to use

amazing - set in the jungle, a secluded, tranquil place away from it all with great landscaping, pool and facilities

with nice pool area at casitas

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

no food service around the pool. need bathroom closer.

enough shuttle golf carts and not enough chairs by the pools

loved the variety and location of the pools

pool for swimming, and the rooms with pools

the frozen drinks had a soapy aftertaste and the pool was very cold

extremely friendly and willing to do anything for our pleasure(big shout out to marisol, from the pool bar, and to julian, one of the golf car drivers)

only downer was that the water of the pool just in front of our balcony was a bit too cold

that you can’t order food to the beach or pool, but the restaurants are excellent,

and just nice atmosphere in general spacious reception with super high ceilings, nice rooftop pool area, gym, comfy rooms etc

beautiful pool area near the airport. great place to stay before going to my resort.

the pool

also a nice swimming pool

clean, comfortable and convenient.food was great and so was the pool.

nice pool area, there are 2 pools

there's a pool in the rooftop and a small bar

rooms are nice and clean, breakfast, pool view, beds are comfortable and friendly staff.

love the breakfast . the staff was great.love the pool and food and drinks buy the pool

two pool areas on the roof with great views makes it a lovely hotel to stay at

pool cocktails need a bit of work-they r tasteless

hotel, best service, unreal design, infinity pool in one of the best i ever saw

place ever good service best pool best team best beds we loved it so much i wish we back soon 100/10 no words can tell how good

ocean & pools

pool, beach, activities and kids

pool and good espresso :) staff is kind

beautiful property. rooms were nice and the pool area was so nice as well.

clean comfy and close to airport. pool and good breakfast were a plus. shuttle bus a must.

it absolutely exceeded my expectations from the pool to the delicious full course breakfast and the price

the pool and facilities are generally very good for the money too

you can be closer to nature right when you go out to the pool

nice pool, whirlpool and hot tub

outside around the pool area is very beautiful

beautiful pool area. very clean.

to cancun airport and beautiful pool area and gardens

very kind staff, gym, big pool and affordable restaurant with international and local dishes

nice large pool facility with two large hot tubs and towels provided

service and the pool

free breakfast and swimming pool and shuttle bus

check in was quick, the rooms and pool were clean. the breakfast was delicious

service, clean environment and beautiful beach and pools

pool area and events are nice. pool bar is great. views from balcony are nice.

covid protocol was great. nice pools and chairs. food also great.

beach and pool areas, great gym, tennis courts, excellent choice at breakfast, staff were very friendly, food

the pool is lovely,and the ocean is a few steps away

-could choose from quiet pool

there was never a shortage of loungers on the pool or beach and silvio

if you re going during spring, just be mindful that the pool/beach get direct sun until 4-5pm

the finest 5 star i have stayed in and loved the wonderful beach chairs with cousins even at the pool ud83dude0e headed back in

t sure if i spelled that right) made sure our drinks were never empty

the beach and impressive pool are gorgeous

amazing. just amazing. the beach, pool, restaurants. valentin never disappoints.

we had an amazing time- very clean, beautiful resort- relaxing and best pool and great service

our biggest choice of the day was pool or beach

maintained, the staff was wonderful, the food was great, the rooms were beautiful, the beach and pool were

special thanks to yessely, illiana, dulce in restaurant and ray at the pool

excellent service, food options and quality were great. cosy pool area

this competition to claim a lounge seat by the pool and you need to get up really early to get a spot

more pool seating. needs to be an adult section of the pool.

the pool could have been a tad warmer, but the air was so hot that it was refreshing.

i like the pool cause it is clean

pool and view

pool is amazing

infinity pool , jacuzzi

the pool, the staff. we loved the location, not to many people around or crowded.

old school great family atmosphere amongst staff & balcony, pool, sea combo

floor men's bathroom in hall on way to glass doors to pool area would improve via having fresher scent

views and infinity pool overlooking stunning beach

the swimming pool along the beach is nice.

like the swimming pool and access to the beach were available for more hours

pool and beach

location, beach, pool

pool was beautiful and poolside/oceanside restaurant was great too

t just the activities at the pool area) and proper performance night shows

room, spa and main pool.

gorgeous. super clean. wonderful pool. amazing staff

the pools are amazing, each with its own features and design

wished they had a kids club

right on the beach. amazing pool and jacuzzi.

the pool!!!

you get the newness and quietness of the caribe but still have access to the larger pool/additional activities next door

ocean view, the walks on the beach, pools everywhere and food and drinks available at the pool side in the afternoons

the pool is amazing and the food was delicious

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent restaurant

sea view and pool

the entertainment at night is amazing! pool and beach area was great.

of the pool side bar personnel was rude, multiple times even though i tipped him for every drink i went to

the food, the music evening events, the pool and the beach, we enjoyed the location in the hotel zone and we had an amazing day trip to

love the pool bar, pizza bar, and hotdog bar by the pool and friendly staff who are always around us and

room:very clean pool:a lot of swimming space drinks: just ask for an extra shot, otherwise tastes too watery and

great pool and beach with palapas right out front

cafe on the property, on the beach, pool, and next to bus stop

swimming pool with sun beds

the swimming pool is good and the beach is beautiful

window but still really clean and nice room, good wifi and access to the beach/swimming pool

staff, waiters, servers, entertainment was great, pool activities was awesome

foods drinks spa pool front desk room service servers bartenders drivers concierge grooms all

the pool staff and entertainment staff were incredibly talented, hospitable, and engaging

the pool and beach were easy to access and the food was great

we couldn't get wifi by the adult only pool

the pool and beach right below our balcony

pool, amazing view from balcony and terrace.

rooms are equipped with jacuzzi, stove, plunge pool. very comfortable bed.

pool schedule could have more hours at night and room service never arrived the second time we

(turn ac off) large shower and personal outdoor balcony pool are fantastic

it’s a beautiful place with an amazing pool and big comfortable beds

beautiful swimming pool, the room was huge, the consierge was really nice and helpful as well as attentive, a separate

their breakfast is very good too :) the swimming pool area is the best

nice staff beautiful balcony with pool view good location excellent breakfast

food, view, room, pool, service

pool was beautiful too

it was only at the pool- it would be nice to have one near the beach

flora and fauna were lovely as well as the extensive pool area

the pool was wonderful always beds or lounges

one can easily find quiet areas on the pool or beach to read a book, or action filled spots with music and activities

the pool was very clean

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

cold pool water

pool area was huge

inclusive, the activities you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

nice looking pool

the room was clean and comfortable, the pool was lovely, and the whole experience exceeded my expectations

the pool is lovely, the room is beautiful

an oasis with lovely gardens and pool

beautiful views of forest and pool

the staff was friendly, especially denis, who worked at the rooftop pool

i feel they should get hookah around the pool and play more diverse music

the beach club is really something - great view and comfort and the pool's temperature was just perfect

the vantage club upgrade with rooftop pool access was absolutely worth it

right from check-in to housekeeping, room service, the restaurants, the bars, and the rooftop pool

the pool was large and clean

garden and the pool were amazing, eva is an amazing host

quiet room with excellent bed, located in a wonderful large garden with a very nice swimming pool

the pool is

lovely room with great facilities, beautiful garden and swimming pool

there is a small pool area, and an activity area

beach and pool access were great

the entertainment at the pool was fun and interactive

my pictures at the balcony the location was very nice its a few minutes from the club areas the pool was super clean and spacious with an amazing ocean

thing we didn t like was it could be very loud with music around the pool, maybe a few hours of no music each day would be nice or just turned down a

the pool looked good too

o problem if you know before booking ), if you book out before 7am don't look for a go bag for breakfast

the place is neat and close to the airport. the included breakfast was good.

quality breakfast and the airport transfer was an excellent surprise

lady who did breakfast unfriendly

view of balcony, nice suit, comfortable bedding, convenient kitchen, great beach, pool,

plenty of pool spots and spots on the beach

swimming pool was clean and the program was good

od was awesome and has a lot of variety

the pool was large and the water was warm

pool hours could it been extended

heated pools not warm

there were plenty of beds and chairs around the beach and pool

the swimming pools,grounds and beach are meticulously maintained, the food and drinks were good

we loved the pool and beach

the pool area was a true highlight it was pristine, well-maintained, and perfect for relaxing

we had a crew grinding on the concrete near the pool the whole week to install new railings

enforce a rule of

the pool staff were attentive and gerardo who worked behind the bar was great

the resort really needs more pool and beach chairs!!!

very friendly staff, excellent food, nice swimming pool, jungle feeling, clean rooms with good

my family loved being with the animals and relaxing in her shaded pool

ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

the rooms are always spotless and comfortable, and the hotel grounds are well maintained, with a pool and a peaceful relaxation area

basic but comfortable cabanas all with furniture made from wood on the property, cenote fed pool, wonderful owners and staff