also, the pool was not accessible to guests

i didn't like the pool

didnt like the pool it was very small and a lot of people was expecting something big so they could get in but

the pool will likely never run

no indoor pool

the pictures make the pool look bigger than it actually is

also when we arrive, chemicals had just been out in the pool so we waited

good breakfast, pool available, friendly and helpful staff, mini fridge in room, comfortable

no shade around the pool…

kept having to walk inside to the front desk to have someone let us in the pool area and the carpet seemed like it hadn’t been cleaned in a

the children being loud in the pool and running in the hall.

pass to gym next door was wonderful sauma pool equipment

the parking was great the room service was great also swimming at the pool was very comfortable

coming check in the hotel the pool was available for my kids the rooms are amazing the beds are comfortable everytime i asked the

the pool area is really nice the kids enjoyed it

i wish there would have been more options in the morning. the pool is also closed due covid.

pool and courtyard were directly below our room and they were very nice

love the pool, exercise room, free cookies at the desk, easy parking with a big free parking lot

the staff, short time we had in the pool, and the nice size of the room!

pool and grill was excellent. customer service was excellent as well

ac didn’t half work i was hot all night and the pool was a nasty mess thing need to be updated cause they put me way in the bk of the building my

fact the pool was closed and the bedroom tv did work and no one fixed it to the next day (6kids no t

the pool was dirty so we couldn t enjoy that amenity

the pool heater was broken and we were never told about it until the kids went to jump in

i've never seen a pool this small...pretty much a

because of the renovations going on no breakfast was being serve.

the breakfast began earlier

bathroom needs cabinet. no breakfast

did eat breakfast location cool i like it

i left before breakfast.

wish the pool was open later, i'm a midnight swimmer

i could not use the pool

pool is very well heated

they have a pool and a beautiful indoor courtyard with plenty of seating

the hotel has a heated pool and whirlpool

nice looking pool although no time to enjoy it lovely

jenny at the desk asked to speak english and i needed to spell the word pool

pool not clean

room was so comfy and loved the pool

there was a swimming pool we didn t see one

breakfast was great

they did run out of breakfast on our second day.

the shuttle drivers to and from the airport were great!

we didn t have breakfast

breakfast, comfortable bed, wish i had time to use the pool- it looked clean and

pool was clean, air conditioning worked good, overall good experience

the front desk told me the pool was open but they got to the pool it was really

dirty carpet in the room, room needed up dating, the pool needed to be cleaned.

my room was huge and clean, the pool was relaxing

everything except the dirty pool lolud83dude05

the pool wasn’t open

the pool wasnt opened.

everything was great but pool was still out of commission

only thing i didn't like was the pool wasn't open and that was one of the reasons for choosing this hotel

november so i understand the pool is closed, but it’s all green slimy and has garbage in it so i’m assuming it hasn’t been

the pool is lovely

pool was locked during the hours it was supposed to be open on more than 1 day so i never got to

yes everything is fine and i will be back love the pool

the pool was closed till memorial day

pool, staff and needs.

pool

and eggs weren't good, small pool and no jacuzzi,needs new towels because they were thin and

breakfast, outdoor swimming pool, comfortable and free airport shuttle, uber eats provides food at the door, big parking space,

kids loved the pool

pool area needs glass for 2 of the tables, only 1 table with a top, other 2 tables have no glass

now uber let didn't want come keep canceling sad because it's very nice place updated and has pool probably ok if taking cruise next day and want too just get ready rest before your

clean, smelled good, free breakfast, open/clean pool

the pool area was clean and nice

kids loved the pool

lovely clean and comfortable hotel with a good pool and breakfast.

the staff was not helpful with our complaint regarding patrons diving in the pool and smoking in non smoking areas

advertised pool table never saw one the elevators are very

we were told the pool was available but was closed due to renovations

so was the pool and the staff didn't receive my comfermation number from booking

they listed the pool as open year round, it was closed

pool looked clean and refreshing but didn't have chance to go

the pool outside was closed which unfortunately was not a too good of an experience.

really cant see why people leave poor reviews about this hotel, very clean and new, the pool area was private and lovely (was there in dec so not really pool weather)

nice pool area and on site restaurant/bar

everything . the pool the room. the free breakfast. the workout room. and the restaurant

there is a lovely garden space that we did not use, but with a pool, basketball area and lounging in shade

the pool needed more regular cleaning.

my kids enjoyed the small swimming pool and basketball court

no life guard in the swimming pool

residents inn residents should be automatically given a key card to access the jacuzzi/pool area next door at courtyard upon requesting those amenities (if theirs are not working)

could not use pool. was under renovations.

comfortable beds lovely rooms and pool great breakfast peaceful

couldn’t sit around the pool

pool closes at 8pm...not good

pool need to be heated as well as hot tub and there is no spa otherwise excited

once again we reserved a pool side room, and was put in a room with a brick wall view

superb private balcony view of pool and i 10

we have a pool and gym in the hotel

the pool was outside and closed due to the weather breakfast choice were awful

location, peaceful, beautiful pool are

the room definitely had a funky smell and the pool was dirty.

my room was right in front of the pool and easy access to the elevator!

love the pool and the king size bed

pretty pool

liked the comfy beds, the clean shower, the pool and hot tub

they did have a restaurant and a snack corner, a pool, and gym area

excellent location staff very friendly nice clean pool

the outside pool area was pretty nice - one shaded sitting area by the pool, and one shaded sitting area

the hot ub needed to run for at least 30moins for the water to be a higher temp than the pool

the family enjoyed the pool and the beds are very comfy and staffs are great

no indoor pool

pool.

the pool area was beautiful and parking was easy

lack of amenities due to pandemic (i wanted to use a hot tub or pool but it was closed)

pool area needs upkeep & no pool towels provided

that the pool was not open your need to update your website

temperature of the hotel was warm the first couple of days and the pool was out of service for a day or so but the issues were addressed quickly

room stunk. carpet filthy. pool not available for use.

no free buffet as advertised(due to low occupancy)...hair in the tub..pool was closed

pool wasn’t clean nor heated, the carpet looked like it hadn’t been cleaned in years

the breakfast was bad. nice area though pool was extremely cold!

the pool is covered so no sun while swimming

were exceptionally clean as well as the pool area and had a welcoming smell

the only issue was that the pool was not a heated pool.

pool was terrible breakfast terrible staff spoke spanish and charged me double and have been trying

clean , the pool & gym is nice ! friendly staff

fact that the restaurant and bar wasn't open on a monday and that i asked for a cup of coffee and they wanted to charge me $5

it was also very clean and i also enjoyed the gym

it was close to the airport and shuttle service was convenient

the bar never opened

i liked the fact that there was a gym, and the location and they allowed pets

1 bedroom suite was great; very spacious, with a nice kitchenette

bigger garbage cans. especially since there is a kitchenette, the garbage cans were too small.

no salt and pepper in the kitchen— a very minor inconvenience

desk staff were extremely helpful, free guest laundry

pool was very nice

the pool is kind of small, but we were the only people in it, so it was nice

large spacious room, nice pool area,comfy bed

the hotel and pool were awesome

ground around the pool area needs to have some sort of anti slip

the pool was enjoyable

the pool was small and not an appealing surrounding.

the pool was outside

security and the pool

pool gate was continuously open

i wish they had an indoor pool.

pool was closed because of covid.

i didn't get to swim in the pool, but it looked nice

nice pool, gym area, and arcade room

of the employees was by the pool with his shirt off smoking is marijuana

pool is located in an area that does not get direct sun at this time of year

pool, staff, breakfast

breakfast was great, pool was nice, the room was perfect for what we needed

love everything about this location from the room, breakfast, workers, pool, etc

pool was closed because it was raining but we weren't going to use it anyway

beautiful pool and sitting area property also jas a laundry room

nice and spacious rooms, a large and beautiful courtyard area with a pool

everything was really nice, the rooms breakfast and the pool

free parking, super clean, fitness, pool that was open

pool area, fire pit, room location

pool was very cold

be made aware of large groups booked at same time, pool closing

pool was dirty,(they blamed rain but stay at other hotels w rain & pool was clean)

pool looked good, but weather was too cold

we were next to gym and right by pool, loud noice went off every minute all night long

pool was dirty multiple times i went down for a swim and couldn't get in.

at the appointed end time for breakfast the lights are turned off and everything is taken away pool was not heated and cold, no hot tub, pool area was very small common areas were too warm felt

clean, and comfortable, pool was awesome, breakfast was good

the pool and deck were clean and well kept. the breakfast was complete and had a lot of variety.

only slight issue was that the pool was closed, however, it looked really nice and had a nice lounging area

that the whirlpool had a problem so weren’t able to use it

the pool was horrible, just too small

pool was way too small and it is on side of lobby were everyone having breakfast can see

kids loved the pool and i loved the location

location! and a sweet little pool to cool off in the afternoon.

kitchen was huge and well stocked

new with excellent facilities, especially the swimming pool area and the memory foam

nice pool area

courtyard, pool, quiet ...loved the decor in the lobby

the swimming pool was good

the pool was nice and lit up

i really liked that the parking is gated. felt very secure. pool is also very nice!

the locked gate made me feel more secure, and the pool area looked nice though i didn’t use it

was nice, bed was comfy, wish i had been able to stay longer and enjoy the beautiful pool

didn’t use the pool (it was too cold/rainy) and never interacted with any staff, but the text messages assuring i

great facilities, like a heated pool/spa, exercise

room with small kitchen great location had private inner courtyards for guests (with a small pool) and outside sitting lounge overlooking st charles street trolley stop across from hotel

the rooms were spacious. the pool area was amazing. the skydeck was lovely.

everything was so clean and comfortable and close to everything...heated pool :)

larger pool.

i likes that they had a pool .

pool was dirty

the pool was closed

staff accommodate me for an early check in due to my long drive

the room was clean and comfortable and the pool area is a lovely oasis

it was beautiful, and the pool was very nice

nice pool and friendly staff. comfortable bed.

beautiful boutique hotel, good location, awesome heated pool for winter, nice bar!

pool beautiful

the pool is heated so you can enjoy it even when it's cold

the pool was nice and the location was quiet but close to everything

the decor and the pool.

no pool

things i didn't have in the room were given when i asked and most of all my kids loved how the pool lit up into different colors

there is a outdoor pool and a nice breakfast room in the gardens

we loved the location, the pool was perfect

too bad it wasn't pool weather it looked very nice

love the courtyards, the gorgeous architecture, the comfy rooms and the pool/jacuzzi + kittens!

the pool and the food

the pool was perfect, surprisingly warm enough outside in february for an afternoon swim

kiddos wanted the pool but still not open even through website said open with appts

i loved everything about the property but the roof top pool has to be my favorite! so beautiful

almost too big and pool was kind of dirty

location, pool, history of the property

the pool was closed.

been spruced up a bit more, there's a pizza bar in the courtyard (we didn't eat there) and the pool

no tv, bad flooring ,green pool, out of date bedding

the swimming pool

kitchenette was very nice with island

to ask for supplies to be replenished, was told to book my reservation through a third party, laundry room equipment broken

good having a laundry facility on site

this hotel offers a complimentary, continental breakfast that exceeds expectations

only negative that i have is that the bar didn't have a happy hour on friday, the one day most people are looking forward to a relaxing

pool closed at 730 but it said 10p on the app

the pool was gorgeous and the price was fair

the location also has fenced in parking and a pool and breakfast

pool didnt looked like it hadnt been cleaned in a while, saw a bag floating in it and some leaves

the pool was closed.

the pool area was pristine

was clean and had a pool and free ice

was really quiet wasn t bothered at night at all pool area was clean and nice gate closed at a certain time so that was nice area is not bad

the pool was awesome. clean. friendly helpful staff!

that i couldn t get in the pool will be there for the summer time

that maybe the hotel could work on is controlling the weed use at the pool to try to protect small kids from illegal drugs

our room location, it was above the pool

fridge, microwave, pool

u couldn't smoke around the pool area.

walking distance to a lot of places, rooms are clean, pool area nice

pool, newspaper, coffee

pool looked gross and unkept

facilities were a mess couldn t get in the pool

only pool was greenish

the pool and hot tub was so dirty you can literally see the black dirty on the floor of both

the pool is also very small, reminded me of a fancy kiddie pool

the pool size was misleading in the photos.. it's more of a jacuzzi than a pool.

couldn t turn ac off and the pool water looked uninviting probably due to lots of sun lotion.

the rooftop pool was crowded but had gorgeous views and was really fun

the pool was small

so beautiful. exceptional clean. very comfortable. clean hot tub and pool. great ice maker.

the rooftop pool and sitting areas were nice and clean

there were board games for the kids and the pool area was beautiful

the only thing i didn't like was that the pool was very small.

convenient location. pool and jacuzzi both clean and comfortable to use.

the room was huge, very friendly staff, the pool area is very nice and the location was great

the swimming pool is awesome, the room also clean

more dish ware, and that the pool was closed.

spacious room. beautiful lobby and rooftop pool.

rooftop pool with towels

pool close early because some kids was at the pool with no adults i think they should have

the pool and spa were nice and clean

they shut the pool down for maintenance before i could swim in it but everything else was great!

didn’t go in the pool but it looked a nice size breakfast was varied each

only downside was that the pool and happy hour were unavailable due to covid19.

only drawback was the pool being outside

pool was refreshing

free full breakfast outdoor pool

wish the swimming pool was a bit larger but i do understand : place is just minutes away from downtown and property

pool was clean