very easy going about well behaved dogs, and no pet fee.

wifi not working

the staff is wonderful, the hotel is pet-friendly and the restaurant room service is great and there

location and facilities - each suite is an apartment with bedroom, living room, kitchen and bathroom

view from our room, very comfortable king bed, nice in-room kitchen, friendly staff

og ), was charged $25 for a pet fee that wasn't disclosed anywhere on the booking

with pet

great location, pet friendly and pet fee is okay

as for pet fee i think hotels should have a special room for hyper allergenic dogs

location was the bonus plus and we had such an amazing night ud83cudf19 out, they allowed us a late check out too

in room facilities are fully equip with 2 in 1 laundry washer

location downtown, best cityview from the balcony, sparkly clean, cozy bed and well equipped kitchen for self-cooking

wifi could have been faster or better. new cost of paint needed in parkade hallways to elevator

view from my room was amazing and it s got everything you need plus more a gym and pool although shut atm the staff are very friendly and only wished i could of stayed

only complaint is that a kitchen towel would have been useful.

staff were very helpful and allowed us an early check in

liked that the beds had been washed in low scent laundry soap so did not reek of scented products as many hotels do

i really enjoyed my breakfast and the staff in the dining room were very efficient

location, a bit pricey but super nice staff and room service, rooms are cleaned ever day

the location was superb, close to everything and the free shuttle took us to all our destinations downtown

friendly and helpful front desk, they accommodated my early check in request, friendly housekeeping

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

check in staff were very obliging with early check in

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

00 early check in fee that they could not provide

ol, gym, etc

very friendly, hotel very nice, the gym nice and i looked at the pool but we didn't have time to go in

i also didn't like that there were no laundry facilities

most kids don t like all the seeds on and around the slices of bread

breakfast should be included

they have lovely room service

ear buds on floor - restaurant dinner was very overpriced with low food quality - no self service laundry

very friendly staff. great location. and also the gym was well equipped.

arrived early and they accommodated early check in without hesitation, the suite size was perfect for 5

beds in one room and pullout sofa bed in the living room, it was perfect for 2 adults, 3 small kids

the $200 extra hold on your credit card. no laundry facilities.

views over english bay, clean, great bathroom and loved the pool, steam room and jacuzzi

i would like to have laundry facilities

the kids really enjoyed swimming after fun days exploring

husband and i loved the location, how clean our room is, the pool and gym were updated and very clean

wifi excellent

wifi access was not consistent

staff was amazing and very helpful and the gym, room , and lounge were well appointed and

good equipment in the gym

ere and how to access it etc)

great room service

room service breakfast was great

the option of adding breakfast to the room was a great option! location - incredible!

really great staff,beautiful views,spa was amazing.

could do with an update to the pool area to include a better jacuzzi, and spa type area.

the bar with the complimentary drinks was a great shout and we stayed for food and cocktails

small boutique style with great decor, personalised staff. bar attached friendly staff .

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

and exactly as advertised amazing kind and helpful staff great bar and restaurant on site very clean rooms great location quiet and relaxing will definitely

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

just want to highlight ceasars great welcome and generosity in allowing an early check in due to our very early arrival

the room service was fast and pleasant

if you d like to use the laundry facilities, make sure you have $2 coins available otherwise you can withdraw cash or break

gym was great and wish we'd had more time to use the pool

had great facial and massage at spa with oma

the dining and bar were phenomenal with a classic vibe, nice layout and decor, excellent staff and menu

from staff, room service, problem solving they are great in all aspects and we really enjoyed staying at

staff went above and beyond by dropping off cookies for the kids in our room :)

and really nice staff; and that goes for everyone; concierge, front desk, restaurant, room service

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

room upgrade gratefully received and complimentary welcome drink in the bar was a nice touch

gym was great, friendly staff, room really well looked after.

great room and location. gym was fabulous too

my partner and i loved the gym

beautiful room service breakfast and awesome

the room was stylish and understated

the breakfast services were a bit slow due to short of staff i thought

wifi was good, pool and gym were great

om jean georges market) while quite good is

breakfast options, and it should be more greater options.

lovely room. good gym open 24 hrs.

i would also mention that there is no mention of the spa on the website and having to go back and forth with reception/concierge about appointments,

i thought the gym was way below standards.

be nice if the restaurant hours could be extended a bit more especially for guests who may desire room service for their meals outside regular hours

a couple more options on the room service menu.

come every year with one of my kids for a night down town

best location in vancouver. a fantastic restaurant and cocktail bar attached

flexibility for late check out

site restaurant, sports bar and cold beer and wine store

the coffee shop and bar and the restaurant all offered great food and

robes and slippers was a nice extra touch :) bathroom was nice and clean :) kids and i walked around the area and felt safe - pacific center shopping area was within walking

lovely room , friendly staff , great gym and pool.

put into the corner for the meal we did have because we had 2 kids with us so it felt like they didn t want us there

need better heated pool for kids

room service wasn t worth the price

bar fridge in room

kids love the breakfast everyday

friendly staff, good gym, lots of little extras like chilled towels & cookies

our room is pretty good size too with 2 small kids (we got the deluxe one with 2 full beds) breakfast is just right

amazing staff - friendly and accommodating surprisingly warm outdoor pool nice room, great view

i only have one disappointment, i was only there for one night and the pool was closed for their staff function so i wasn t able to use that facility but i have

room service was fast and food was fresh and delicious

care in every detail, spacious, beautiful room; fantastic shower, nice gym and salt water indoor pool

the breakfast room and the breakfast is fantastic too

o lines), restaurants, has a large salted pool and gym, and near high-end stores

met our expectations, having pets is more than ok with a reasonable pet fee

great location and nice view. really nice gym and pool area

that there is no guest laundry

my kids loved seeing the city from our 15th floor room

wish they had room service.

there is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

excellent kitchen facilities with high quality fittings and crockery

the kitchen and washing/drying machines

has washer and dryer and well equipped kitchen

room was really comfortable with fully equipped kitchen, lovely bathrobes and the most comfortable bed

room service food was so delicious! staff are friendly and accommodating.

has an outdoor pool and hot tub too

the room is very spacious & has a kitchen that is very functional

room service was great

bar open but no snacks at all available

with charge for wifi

a large gym and a squash court are available

especially ira at the front desk and josh and vance in the bar were very accommodating

but the hotel is centrally located and very comfortable- we wished we had time to try out the pool too

shower at the gym before flying.

none. i just wished i brought a bathing suit for the pool!

i would love to have a better gym, but as i usually travel for leisure i can manage without :)

absolutely great with the kids

has a bar/ restaurant, pool hot tub etc

the gym could have been better equipped :)

the hotel is also great in terms of amenities, the gym, sauna, pool, laundry service are all amazing

good cost performance. location, okay. early check in after a long flight was super.

the gym has pelaton bikes

the ability to text was very helpful when booking pool and gym

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

service, clean room, excellent room service and jw spa staff

i order breakfast in my room and was delicious

comfy bed, great burger ordered thru room service, very professional, helpful and friendly

really enjoyed the spa facilities and outdoor jacuzzi

staff greeted my kids with a chocolate and small bubble wand

needed another towel bar in gorgeous bathroom

kids room was bigger than ours!

we didn’t eat at the hotel but had a drink in the hydra bar one evening - scottish lady on the bar was very helpful

gym was fantastic

value for money. supportive staff. good wifi and amenities, comfortable bed.

i asked for late check out and was refused due to hotel allegedly being fully booked

have the chance to use the restaurant and food services

did great; even let us park for day after checkout which was so helpful with kids

eakfast or room service for example)

i enjoyed the views from room love the vibe at the lobby bar area

too many kids/families. tablet in room didn't work for all the funtions.

and restaurant was super and staff were amazing ud83dudc4dud83dudc4f highly recommend the spa great

lots of kids to meet and play with other kids

i definitely recommend a visit to the spa, and if you're looking for couple's treatment or something similar, be sure to book in advance

gym, location, room view. concierge excellent.

wifi was strong enough for video conferences for work

wifi facility is not strong enough & your receptionist input my last name wrongly

wifi didn t work for my daughter s switch

overpriced, room service breakfast was good but no comfortable place to eat it in the room

there were a ton of kids (high school and college) everywhere (some formal) and they were loud as teenagres are apt to

my check in was around 4 and i arrived at they property at 11 am and i requested early check in

hotel, fantastic staff, amazing location wifi is meh but didn t care cause everything else was great

waits and overcrowded elevators with college kids partying all day and night

and that there is a pool and hot tub for the kids to play in and us adults to relax in

heavenly, view exceptional, bar pretty and excellent service, love that it’s right at the water

is great, the outside pool is always a hit/feature with the kids

location is perfect - room amazing - pool view perfect.

minutes 15 minutes, it ended up being an hour and a half, so we missed our tour that day and the kids where very tired

the pool & spa looked great but filled with kids the couple of times i went to swim.

the gym could be much better.

moreover, there were kids without adults for at least 2 hours being hyper loud and preventing relaxation

location, awesome views, restaurant and bar facilities are perfect

nus a few noisy kids)

amazing location and the kids loved the pool!

mini bar could have been a tad cheaper. ;)

the wifi and tv worked well

very comfortable bed. pool and hot tub nice. convenient location

pool, massages, food. everything

room service was great

was not good access to laundry services, which i would expect from a location as urban as this one

clean close to the hotel nice bar attached free shuttle to the airport

movies on demand, white spot on site, room service, every staff member had a smile and hello

upgraded our room, free wifi, and gave us a free shuttle to the airport in the morning

fast wifi good customer service would go back for another stay

they have a shuttle bus to and from the airport

clean rooms, good staff and good gym and view

shuttle operating so we were given a taxi voucher

gym

great location and clean,shuttle bus

the facility was very clean and staff friendly. my grand kids loved the pool.

the wifi was very slow

not recommend if you have kids the restaurants are in the casino and kids not allowed in them so we could not get food in

kids cannot go through casino to get to food court

bar services in casino

i like the pool and the tv and the bed

free shuttle, comfy zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top

great hotel. nice pool and spa. nice staff. super comfy beds!

the gym and facilities all immaculate

proximity to the tram, casino & airport are convenient

pet friendly and no pet fee

the gym needs some upgrades especially the bikes.

great facilities, awesome rooms. comfortable. great pool and gym, nice restaurant.

breakfast was excellent . restaurant really good.

wifi was sufficient for work zoom calls

(the hotel manager) went out of his way to arrange a shuttle ride for us to the river rock casino even though their shuttle only went to the airport

(the hotel manager) went out of his way to arrange a shuttle ride for us to the river rock casino even though their shuttle only went to the airport

excellent shuttle service to and from the airport

quiet, good temperature control in the room, on-time courtesy bus to the airport, friendly staff, gymnasium on site

love the daily breakfast, the gym and the available laundry machines

nice to have a free shuttle to yvr

was able to leave luggage at front desk as we had a later flight but needed to check out

breakfast offering… more suitable for soup kitchen than a hotel… coffee was terrible….

the shuttle was on time

charged $30 for a 45 minute early check in when our room was actually ready

room had everything in it little kitchen fridge tea coffee

we stayed in the loft and the kitchen was clean and neat

wifi was in then out all night , but that was the only issue

no breakfast included pool was an added benefit of the stay

nice having a small pool and jacuzzi after our flight

wifi didn't work

was thumping all day into the night from the adjacent gym

gave us an extended late check out which was super helpful as hubby and 1 kid stayed there while i took our other kid

no room service late at night.

my last name wrong for wifi access so i didn t use it

such as a deposit and pet fee, even though i told them in my reservation that i was bringing a pet

we had amazing deal as well even with pet fees

the hotel has an indoor jacuzzi and small pool

staff was amazing, very friendly, accommodating, breakfast was great

they offer complimentary breakfast, there's also a laundry room and the pool + hot

there was even laundry available (wish i'd known when a pen leaked in my pocket

our key would not open the fitness center and neither would someone elses so we had to get them to let us in

allowed early check in and paid cab fare to the airport for an early flight.

close to the airport, reliable shuttle service and friendly staff!

pleasant fitness center and hot tub

one bar staff at night who struggled and then was irritable when additional staff gave some support

noisy partying in the pool that went on until the early hours of the morning

pool is actually outdoor pool

free airport shuttle and close to airport. good sized family room. pool open in march!

it because it had a shuttle, but unfortunately they were on strike

warmer swimming pool.

great location. pity the spa pool was closed

breakfast was in addition to the cost. no real vegan offerings.

ala carte breakfast was superb

though at that hour we couldn't see much of anything

breakfast was lovely

the breakfast was wonderful

staff were very friendly and accommodating, with early check in and late check out

loved the restaurant and laundry facilities and the ease of check in and out

restaurant and bar downstairs

shuttle service, excellent location near shops and restaurants, and an extremely helpful and

location & staffs were great! airport shuttle is superb to use!

no airport shuttle, no slippers

the shuttle problem and the price was ridiculous

location i have stayed here before not having shuttle service added $60

ample parking

good wifi. great view. incredible location.

evening hostess who checked us in suggested an extended-stay parking lot managed by the local lion's club

wifi was pretty poor and only really worked out on the porch the parking is a bit tight and there's

close to ferry terminal. quiet room. easy parking. close to restaurants.