pool was clean, chairs provided

pool nice and clean rooms very tastefully decorated

it would be nice if they had a veranda by the pool to stay out of the sun

quiet location right before you get into maggie valley. very clean. nice little pool

really friendly and even allowed our family who wasn't staying there to use the pool

was no breakfast

didn’t get breakfast which was ok . the location was ok .

next to a rushing stream, so a pleasant place to sit and enjoy breakfast

too cold the heat was great in the morning and also helped dry out my wet pants from riding to breakfast the next morning

she said they were remodeling office and working on having breakfast for customers

an amazing place to stay for a golfing outing/vacation

rooms have been recently renovated, and the golf course is under construction

when the golf course is ready this place will be great.

golf was very price to rent golf clubs

the housekeeping crew at golf view was fantastic

while my kids were in the pool i saw the front desk guy rinse his mouth out and wash his face in the kitchen area sink

the free breakfast had a good variety of foods, if anyone could not find something to eat that appealed to

the plastic wear in the breakfast area was trash

nice , friendly staff , hot yummy breakfast

the breakfast wasn't appetizing.

first they tried to get me for $60 a night for my dog as a pet fee

price was high on pet fee .

i paid around $80 a night plus $20 a night pet fee

pet fee was per pound and then also they charged it per day you stay

$30.00 pet fee each night for our large dog.

the pet fee is very reasonable

cozy place to stay lovely cozy beds, in the suite room i had it had a small kitchen,couch , dining table, wardrobe, 2 beds, full bathroom ,heating light in the bathroom

the spacious room with couch, kitchen table, full kitchen. the quietness of the motel.

the room with full kitchen. the comfortable beds.

rooms 8 an 9 have full kitchenette in them an r very nice

breakfast was good

did not eat breakfast there

breakfast was delicious

tub could be updated and pool heater was not working at the moment

breakfast was great

a playground for little ones, activities for the teens and adults such as corn hole, a seasonal pool, and much more

nice quiet place for you to go to. you can sit by the creek or swim in the pool. very relaxing

pool was also closed due to covid

pool was nice and clean and grounds were nicely manicured

loves the grounds pool and creek very kid friendly

breakfast just ok. restaurant not open. not clear there was no ac

nice breakfast

conversation with sweet penelope who does an outstanding job serving delicious coffee & homemade breakfast biscuits

the breakfast buffet was perfect

100 year old lodge it was like walking back in time excellent breakfast

didn’t like that the pool still wasn’t open

awesome location, great breakfast

able to view mountain.. store near by pool

a little disappointed when we went to get breakfast

it was an excellent breakfast and very clean surroundings

while listed as pet friendly, but required a ridiculous pet fee that wasn't mentioned until check in

booking.com didn't mention the $30 pet fee. i feel like they should reimburse me.

floor was dirty,(pet room)

wasn’t really aware until i got there that there was a pet fee that was charged per day

pet fee too expensive. advertised breakfast buffet it was continental

i was able to pay 50 bucks for a early check in.

the staff was very helpful, even with our late check out and their use of technology for keyless entry and auto messages is helpful

was charged a pet fee of 75$ as i was checking out. expectations were not probably set.

breakfast offered toast, bagels, pastries, eggs,, sausage, waffles, fruit, cereal, coffee, milk,

the pool was great even though we didn't get a chance to go, it looked so fun

the bartender was so friendly and smart

breakfast was exceptional and the staff made it even more enjoyable.

went down to get a little bit of breakfast at 8am and there was nothing but oatmeal packets and 2 muffins

didn't have breakfast.

breakfast was only instant oatmeals and protein bars

the bed, kitchen and bathroom were clean.

breakfast was packaged muffins, granola bars, and coffee

only issue is that booking doesn't tell you that pet fee isn't included

pet fee was too much, $25 per night

we had a pet friendly room and paid the extra pet fee

was upset about the pet fee

not made aware of pet fee until after we checked out and were home

breakfast variety was great

the staff fas good and helpful during breakfast

staff was wonderful, spa was nice. great breakfast

parking bays too small.

the breakfast was by far the best i have experienced at a hotel of this star level.

indoor heated pool did not feel heated

the staff is so friendly, the breakfast was better than most hotel breakfast choices

the bed were very firm. the pool was closed 2/3 days we were there

breakfast was excellent

at breakfast

lots of juggling 2 kids, suitcases and dog

the food was amazing and the restaurant staff and room service staff were so sweet, helpful and professional

the adjacent proper gym, it was great to get a proper work out as opposed to the usual fitness centres with one running

we ordered room service breakfast and it was delicious

the breakfast was delicious and our kids enjoyed them too

high $50/pet fee

com, but there was no mention of the pet fee or how much it is

btw i think a pet fee of $ 30

loved that they accommodated pets and had dog treats available in lobby

the pet fee

nice rooftop bar with fire pits which is nice on cool evenings

gym was not open yet after the hurricane

clean big comfy rooms rooftop bar and great location

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

very friendly and welcoming, complete breakfast, outstanding, bed super comfortable, softy pillows

location to unca! cleanliness and comfort! the breakfast!

amazing breakfast, friendly staff, quiet

the breakfast experience we had is like none other in comparison, having an amazingly high quality of

cleanliness, comfort, and breakfast was all wonderful!

rooms, bed was very old, the bathroom door locked itself had to call maintenance and i had my kids with me

loved the divided two rooms to have kids separate on sleeper sofa

when you have kids you need space

kids loved it

they offered us water, and one complementary drink from the bar per night

only offering valet parking for $30/night was unfortunate. $75 pet fee seemed a little high.

there was also a problem with a pet fee requirement which was not stated anywhere on our confirmation

was listed as pet friendly, but no mention of a fee in listing/advertisement/or check out

even though we paid the extra pet fee, we were given seating at the very front entrance with our dog

when i booked the hotel there was no mentioning for parking and pet fees

we picked this place for its reasonable pet fee and location and weren't disappointed

we traveled with a pet and it was such a reasonable pet fee

check in they did not have us in pet friendly room which i requested at booking

and the swimming pool

price was really great for me and my two kids

roof top bar on the ninth floor was excellent.

from location to design choices and the roof top bar to incredible restaurant

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine’s weekend

very well appointed and comfortable room and bathroom. the basement bar was outstanding.

rooftop bar closed earlier than we would have liked for a weekend. small thing.

food at roof top bar and the exchange restaurant was fabulous

even nicer was the fact that when one person in our party who does not drink alcohol went to the bar to purchase a soft drink, there was no charge

a breakfast basket is delivered to your room each morning with food that can be eaten in your room or

the rooftop bar was our destination for evening libations

we had drinks and apps at the rooftop bar, dinner downstairs at the exchange, and after dinner drinks at the basement speakeasy bar (in

and surprise of pet fee , added during cost after booking/choosing pet friendly room

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

staff were great. valet parking a plus. central location. great bar and restaurant attached.

location is great friendly staff nice on site bar and restaurant

the spa treatment was superb

the bar was fantastic along with the outside seating

the smoked old fashion in the 42 bar was absolutely out of this world

the restaurant and bar closed too early.

from valet to room service, impeccable.

gym needs cables, trx or bands for back workouts

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to leave

from the kitchen to the bathroom, every corner reflected care and attention

we loved the full kitchen and w/d and comfortable furnishings

top quality, such as netflix on the tv, real coffee available via a maker, ice machine, separate kitchen, wifi in the room

is a great little hotel with full service rooms that include washer and dryer and full kitchen

wonderful gym

location and having restaurant and bar in house.

the roof top bar and lounge was soooo nice

wonderful roof top bar and restaurant

it is convenient and we appreciated the laundry facility

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

the property is dog friendly with no pet fee which was awesome

no pet fee is wonderful, and staff were pleasant

no pet fee for servicecanimals

great location , nice gym. nice staff.

hotel room, laundry room, parking

$75 pet fee was too much. parking should also be free. room was smaller than expected

pet fee is ridiculous! $150 smackers!!! wish booking.com would have let us know!

decor, ability to use our own streaming services (netflix and amazon prime), very friendly to our pets (since the pet fee is $75 per stay for up to two petss it would have been even more affordable

the full breakfast was great, the staff very accommodating

breakfast was delicious, staff friendly and it was an easy walk to downtown

great location helpful staff awesome bar area with live music tesla s to transport us around

band wednesday and thursday night in the bar area was very entertaining

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

the live music in the bar on thursday and friday was wonderful

there is no room service offerings but great access to amazing restaurants.

our room had a mini kitchen and a large fridge with an ice maker

the access to kitchen.

parking was tight, had to overflow to a near by business.

the breakfast buffet had lots of choices

the pool size was disappointing, not really appropriate for lap swim

room service breakfast had good options and was delicious

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

at check in, i asked the attendant if they could help us confirm our spa appt for the next morning

the room service breakfast was delicious

the hotel also has a great grill located within and a spa that we went to

pet fee was low compared to other chains

the pool

the fridge made loud noises during the night waking me up. no towels in the pool area.

the omelet bar was excellent and with lots of choices, we ate breakfast each day there.

didn’t tell us we couldn’t use gym when we made reservation, old decor for the price we expected

also, the property is advertised as pet friendly but there is nothing friendly about a pet fee that is more than the room rate

dollars for a pet fee and a 60 dollar handling fee which makes any advertised bargain deal from a travel website

the two women on staff were incredibly rude and short with me when a question arose about a pet fee

com or the rental agreement that was emailed, didn’t tell me about the extra pet fee (i always look for those since i have a small dog) even the website doesnt make it clear

the required nonrefundable pet fee

the breakfast and the fact that the hotel was quiet. gym was great too

there was also a very inviting inside heated pool and a outside fire pit that was nice to sit at in the cool evenings

very clean and close to my destination. the breakfast was delicious and plentiful.

hot breakfast is good and convenient

the gym and coffee station

breakfast, happy hour, gym, etc

our room was a suite with kitchenette fully equipped

clean, unfussy, good gym, big room, downtown shuttle

fully equipped kitchen along one wall

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

it was walking distance to grive park inn for the spa & restaurants

also the breakfast was delicious, we will definitely comeback there when we visit the zone

the staff was very friendly and the breakfast was great

the breakfast was excellent as well.

lovely inn, comfortable bed, updated bathroom, breakfast in the morning was delicious