existent wifi due to being in the basement

also paid 10 for late check out at 12 to have cleaner banging on door at 10

the kids loved the family room as we found an extra room

kids running around in room above us

could check in early,, it was no problem for them also booked taxi for us, and let us sit in the bar even though it was closed so we could wind down, thank you to everyone that works threw loads

bags of laundry lying round in the corridor for days

free upgrade location parking man at bar very friendly

for parking bar wasn't open not enough staff to run

was excellent, the room was spacious and well equipped , the hotel bar was nice and staff were friendly, car park was only 5 for 24

the area was spot on close to alsorts great place to take kids

the spa bath was lovely

gym and pool central location

and my grandson stayed absolutely brill they have clean it up wallpapered painted next is the pool so they are doing there best have deals on with bottles off beer going to stay again just hope

was pleasantly surprised at the pool and it’s facilities

lovely pool

location , parking and value for money, friendly owner.

good price at 28 free parking close to lord street friendly staff

limited parking but lots of space in nearby roads

easy to find, free parking, lovely host, big comfy bed

excellent value, free parking and walking distance to town and promenade

things: we could hear next room & if you want an early night be prepared to hear the music from bar below

the hotel was great, with a fab bar and great location too... with lovely staff

com overcharged us and manager messaged to say a refund would be ready at the bar for us

bar excellent staff

tells me even though there’s a camera point straight at the room door it could pick it up kids running up and down corridors all night dogs roaming about the

no wifi access

the wifi connection in the rooms was free and worked well

very expensive bar prices

free wifi and parking,

car parking spaces very tight especially when trying to unload car.

lack of alcohol in the bar for cocktails, not alot of choice of cereal

allowed early check in , very very pleasant, staff on night bar also very pleasant, morning staff helped me

was very good as we had long days ahead of us at the open golf at hoylake, the second morning travelled to leeds bradford airport for a holiday to bulgaria

allowed early check in , very very pleasant, staff on night bar also very pleasant, morning staff helped me taking my partner and my breakfast to our room so

comfortable bar area for evening drinks

great place staff good location ud83dudc4d bar great room good

comfortable bed and close to lytham golf course

patch thoroughly enjoyed the hotel, room exceptional, breakfast exceptional, brilliant location, bar area and outside bar area very comfortable and not least the staff, the staff were a credit to

the booking-in facility was via a touch screen at the right-hand side of the main bar (you need to know your booking-in and out dates) and was fairly intuitive to use, but one needs

was excellent hotel arranged to serve it early as i was attending ladies open golf championship at royal lytham golf course just ten minutes walk from hotel

a huge issue but need to revamp info book book said use telephone , press 0 for help or room service but no phone in room so had to go downstairs to reception if needed anything

lthough i have to say the staff were very nice & found me a gluten free cake from

the kids love swimming and the music

fantastic spa facilities

i am gluten free & could not get a gluten free sandwich at room service

ample parking

there was breakfast room service

very clean and friendly staff also good location with parking.

was spot on, car parking easy, location perfect

the parking facility's could of been bigger

wish when room service came they changed the bedding as it was dirty

everything was excellent, room, view, service, free bar in a room, breakfast, gym and location

the bouncer let a few kids in ahead of us who weren't staying at the hotel which we found a bit strange and a bit

critically, full room service was available until late, which is always a comfort when travelling for work

room service was yum

fast wifi

in didn't get told wifi, breakfast etc just got handed the key's

gym is great facilities but the gym room is a bit bland! not massively important though!

kids had a terrible night's sleep due to being too hot

locations had been the reason we chose the malmaison, very close to bars and restaurants and obviously the water front was a bonus

i could possibly point out anything wrong with the hotel as it s amazing, however maybe the room service food could be slightly better improved as we received toasties that we could not

breakfast was lovely- service a little slow but think that was due to lack of staff

the way i put into the search when looking for a hotel with a pool included, so i selected this fab hotel to be told that is it 50 per day per person as i was

beautiful hotel with lovely pool. great team and fab breakfast.

only down side was the pool area was an extra fee, i hadn't come across a hotel that charged residents to use the pool

breakfast was amazing

bit tight around the area off the breakfast but otherwise everything great thanks

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

early check in was not an option and they don't accept cash

continental breakfast was included and was lovely

cash only bar and bistro

we were an hour early for check in but as the room was ready we could check in but had to pay £10 for early check

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

the facilities was good and hotel had a bar on the ground floor

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

late check out was a bonus

stayed in a suite, excellent value for money, late check out with option to extend made for a relaxed final day

on the booking there is information about every monday free 2 hours late check out,they didn t let me use this option,i arrived after midnight and booked this hotel

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

i had a family room and the couch bed was very uncomfortable for the kids.

), went our of her to make sue i could get an early check in after a long, overnight flight from the u

same for late check out

an extra effort to provide me with hairspray, and a slate with happy birthday on and cake for my partners birthday, and late check out was

genius benefit did not work - they did not allow me to have a late check out

weren t told about the gym etc until we were checking out and heard the receptionist telling a couple who were checking in

oom service)

the expensive tariff for an early check in

customer service as we asked for early check in & they duly obliged

no pool available. we booked this hotel as it had a pool for the kids.

huge tv in room kept the kids happy when needed