location was key for staying in south lake. nice saltwater pool.

location pool area good parking beside hotel good gym facilties

bed was super comfy and the bar downstairs was entertaining and so close to our room

breakfast was good and staff helpful. bar was great and bar tenders very congenial

especially had fun with the bar staff, they were great

loved the location. also, loved the bar! also enjoyed the pool

convenient, cleanliness and daily room service

location , westin heavenly bed and fitness center

they do have a large pool

there was a small daily fee for parking and the pool was too small for lap swimming.

bar area, was absolutely the best

with kids and toys

the noise at night was annoying - kids running down the hall, loud talking and slamming doors.

a very nice and clean hotel, staff was so accomadating and we had a great weekend away from the kids

gym. we'd heavier dumb bellls and wi-fi is mediocre.

kitchen cabinets were very old and worn out

it was a queen, it is much smaller that my queen bed at home no basic cooking utensils to utilize kitchen no one at front desk early morning to give details on check out

kitchen

'queen size bed 'was very small, there were no utensils to utilize the kitchen, and the front desk was closed for certain

had a kitchen, but hotel did not provide anything to actually use it

box breakfast was a bit disappointing.

the breakfast is very good with lots of variety

the breakfast could use some improvement

would have loved an indoor pool.

updated, clean rooms. comfy pillows. good breakfast.

attentive front desk, nice rooms & inviting lounge & pool

breakfast menu didn’t have much options for vegetarian meal.

enter their rooms everything is so calm, the breakfast is good and enough, room has a complete kitchen with full fridge so literally you could live there if you want to, and finally the bed,

friendly, clean. large room, plenty of space, nice kitchen and refrigerator. good shower.

kitchenette was nice the sofa bed was an welcomed surprise

clean nice location and cool bar tender

no breakfast included and the bar closes early .

need more bar staff on weekends

is absolutely no shade in the pool area

the pool table and the awesome bartender!!

pool water was green no towels the pool in general needs to be upgraded cleaned power washed

pool was filthy and the staff was not very friendly

horrible this young man was rude to staff very rude to the staff while enjoying a drink at the bar because it was kind of late the young man alex s this young guy to kind of stay around the

pool was a lot smaller than what it was on the site

also there was no bar or restaurant was open

nice to have the small kitchen with sink, dishwasher and dishes

good amenities as far as gym, laundry, breakfast was good & well stocked daily

the breakfast was horrible.

the room was nice and the kitchen area was nice and clean.

the rooms were comfortable and plenty of options for breakfast

the room offered google casting, but it didn t work because it wouldn t pair with the hotel wifi

family and i enjoyed the indoor pool and the social hour with free snacks and beverages and also the breakfast was delicious with a

went out no ac no wifi no electricity in the rooms hilton/embassy suites is no help front desk won t issue refund

gym was good. free drinks were kind suites were very handy

it was broke down all weekend, we had specifically stayed there for our kids to be able to swim indoors , due to rainy weather

hotel offers free shuttle to airport and shopping area

clean property. the room had a few places that were not clean (kitchen counter tops).

the design of the room for space and kitchen was a great bonus.

shuttle service

location was great, staff was nice, beds were great, room was comfy, breakfast was good!!!

the staff is great, bar, restaurant, cafe and shuttle

gym a bit crowded

employee at aces sports bar was the absolute best

great gym and super quiet

then offered us a complimentary breakfast

for breakfast, small cramped spartan room, no towels by the pool, skimpy number of towels in room, only one bottle of water for 3 guests

location, cleanliness and the pool table/ lobby lounge.

the pool area was nice and the hotel was clean. very modern vibe.

best hotel ever! kiddo loved playing pool and chess provided with dad.

clean facility, pool table

breakfast was good. nice pool. great room.

i had the breakfast both mornings i stayed and it was very good also

the indoor pool was not warm

only thing i would change is the breakfast buffet

breakfast was good and hot

breakfast ok for covid, no pet fee, location was good

pet friendly with no pet fee

nice gym (treadmill, stationary bike, some weights) to get in a quick workout before more travel and

indoors pools, right next to a 24 hr gym. stores and restaurants in walking distance

one of our kids left his headphones in the room (completely his fault for not double checking his space as

nice enough. reasonable pet fee

did not charge a pet fee.

clerk was not very customer friendly over all at was not a very good experience for me and my kids

the shuttle to airport and the pool and hot tub

golf hotel for the price

it had a small kitchen that if we had stayed longer, would have been great to use

breakfast was really good

cleanliness, breakfast was better than most hotels

ed some potatoes and bacon ud83eudd53) ud83eudd23ud83dude02ud83eudd23we even used the laundry room available for clients was very convenience since our stay was extended, very

breakfast was good

comfortable room, large size, very well appointed kitchen

plastic cutlery and disposable plates for breakfast - it doesn’t take much to save the planet and wash a few things up

the gym is great, there's even a bar and guest laundry too

the complimentary breakfast was also great

) and how there was a small kitchen in the room, never saw that before

annoying ringing sound like a distant telephone around the pool area that never went away

also, there is easy access from parking and it's very secure

the parking lot is not well lit in the back which is closest to the elevator

i waited at dia for my complimentary shuttle for 50 minutes after speaking with the front desk

could not find parking

liked have a kitchen also

room size loved the sleeping area was separate from the living area and it had a small kitchen with a little stove top and a full size fridge

the staff and the breakfast!

very nice rooms, very clean, staff was exceptionally nice. breakfast was good.

the pool was small but perfect for us

asked us a little about how we were doing and when we told her she suggested we could go use the pool, saying we might even get it for ourselves since no one was out there

breakfast can be way better, as hilton always provide good breakfast but this hotel did not have

great rooms. great pool. good breakfast. it was also very close to the venue.

we were traveling with our kids and arrived late

pool wonderful, gym and and laundry was a plus

no pet fee.

the staff was very courteous professional and demario was the best in helping with parking and shuttle

the shuttle was quick and frequent, the staff was friendly, it was close enough to restaurants

customer service, from booking, the airport shuttle arrangement, checking in, dinner recommendations, and morning check out

appreciated the airport shuttle

bring back the kitchen.

to the airport and the sweet shuttle driver glenda

breakfast was pretty limited

shuttle kindly dropped me off at my next hotel event venue

it has a full size kitchen, sofa with a pull out bed, plus it was only on the first floor

excellent gym, good breakfast, great coffee, and the staff was really nice.

clean, comfortable, affordable, buffet breakfast, close to airport and had a shuttle service.

good complimentary breakfast

breakfast was without butter or breakfast meats, but winter storm fern was the likely culprit

nice staff, nice breakfast buffet

kitchen was equipped with all we could need

pool, gym, and location

the in-suite kitchen was fantastic

amazing room which was soooooo spacious and full with a regular kitchen! i was so surprised!

clean room the set up was nice with the kitchen pool was clean and great temperature

this hotel also is a pet friendly, i asked the receptionist when i checked in that how many dogs can be in the room, she

minimal amenities. fitness room hot and small

a convenient free shuttle to/ from airport

the pool could use a clean and could be warmer

breakfast bread weren't fresh ...

no room service.

the ease of everything in one place. rooms bar and restaurant

comfortable bed clean room stylish decorations accomodating staff great room service well prepared, high quality, fresh

kids convention the night before. kids and parents were noisy

seeing the planes while in the rooftop pool are for sure a fave, and the restaurant has a wide selection of food

early check in

no pet fee

no pet fee

noise from the 1st floor laundry area was a bit upsetting but it stopped while sleeping.

com didn’t share disclose they had air port shuttle

room was located next to laundry room and they ran machines late into the evening and started again early in the morning

the staff, the pool, and the room was temp cooled

gym wasn t great.

however they have every hour shuttle busses to the airport

wifi kept throwing me off line.

phone in our room did not work so we were unable to order room service and unable to request a wake up call

pool is also closed

we got a shuttle to the hotel and enjoyed a wonderful meal in the bar and slept in an amazing bed

bar prices are higher than i'd like to see

very clean comfortable bed and big gym

gym and location

the breakfast was delicious

so got the kids up at 930am and headed down

the free breakfast is adequate

i did not take advantage of the breakfast, gym or pool

breakfast was really good and we enjoyed texas shaped waffles

i've been to hotels where they keep a basket of pool toys for kids to use

was broken glass around the pool area, when i notified housekeeping they took care of the issue

clean, shuttle to the airport and local areas, good gym and safe neighborhood with lots to do

not including breakfast, lack of hotel shatter and unfunctioning gym macines

i called and they allowed for early check in for my family. the place was so clean.

everything very kind they helped us with an early check in

there was no breakfast or laundry facilities as advertised, and if there was a probably wouldn’t have used them there

airport shuttle, friendly helpful staff, nice pool.

customer service outstanding services provided courteous and helpful shuttle service

able to have early check in

they also didn’t charge a pet fee for my mom’s dog

i loved everything. the breakfast was great the hotel was clean the staff was nice and friendly

gym looked like it needed more equipment

love everything and enjoyed the breakfast the lady whom prepared the meal was very nice she made sure everyone was able to eat

everything was excellent, i wish i had time to use the pool and gym

beds are very comfortable and crisp kitchenette was dusty and no kitchenware but we did

that it has a kitchen

instead of waiting overnight at the airport: we actually got a studio with a queen size bed and a kitchen

there was a kitchen, price

kitchen , double rooms added privacy when traveling with children it's the only way!

close to airport, free shuttle a huge plus

super clean, they accept dogs without additional fees and have shuttle to dfw airport.

the only thing i didn't like was that the staff laundry room was across from my room.

i liked the shuttle services. i also liked the clean comfortable beds.

the shuttle back and forth to the airport is reliable

the pool is heated and no hot tub

the rooms, the breakfast and just the overall atmosphere.

clean and new, the kitchen facilities were excellent

buffet breakfast excellent. lots of choices.

convenience cleanliness breakfast nice environment

they were accommodating for a late check in and a late check out

not that i needed it, but there was a full kitchen in the room

i absolutely love that our room came equipped with kitchen ware

overall recommend this place for the staff, 24/7 gym, and good restaurants nearby

gym

also, the breakfast spread is the best i've experienced at any hotel

the only thing that i didn’t like was it was advertised as pet friendly, but the advertisement didn’t include the $75

breakfast was excellent, as were a lunch and dinner. very helpful staff

to rental car return (less then 10 minuts walk), shuttle to airport, nice & helpfull staff, big

the breakfast could have a few more options but was still very good

comfortable bed and we enjoyed the heated pool.