pool was not heated and water was very cold

really wish they had a bar or some kind of night time entertainment

sink in my room was backed up

the room service was pricey but way better and bigger portions than i expected

free breakfast was outstanding

in our room, so i thought that was weird and made it difficult to just grab something for the kids in the morning

we did not use the gym or the pool but both looked nice

staff was amazing and accommodating for being a closed bar and food hotel

menu in bar was pricey

the noise at night was annoying - kids running down the hall, loud talking and slamming doors.

the breakfast was great the customer service was excellent

hotel staff were very accommodating, especially our shuttle driver, lynn

uttle driver) and mimi the guest services person

the pool wasn t open

the design of the room for space and kitchen was a great bonus.

was fabulous, i booked it for my daughter and son in law for the honeymoon, they were flying out early monday morning

wish the pool was a little bigger.

friendly check in. clean rooms and pool area. great location for shopping and restaurants.

no room service, it would ring back to the front desk and you could tell they were tired of answering

location was key for staying in south lake. nice saltwater pool.

loved the location. also, loved the bar! also enjoyed the pool

also, the pool area was spectacular

convenient, cleanliness and daily room service

location , westin heavenly bed and fitness center

they do have a large pool

very confusing about hoe to find tge shuttle from terminal

i had time to enjoy breakfast, the pool, and the gym before checkout

the facilities were great. i enjoyed the gym.layov

shuttle driver was exceptional

changes in gym hours not

the pool area was nice and the hotel was clean. very modern vibe.

location, cleanliness and the pool table/ lobby lounge.

clean facility, pool table

best hotel ever! kiddo loved playing pool and chess provided with dad.

for breakfast, small cramped spartan room, no towels by the pool, skimpy number of towels in room, only one bottle of water for 3 guests

suite and breakfast

it was nice to have a full kitchen and living room area away from the bedroom

value, free airport shuttle both ways, breakfast included, large comfortable suite with full kitchen and living room area

the room was huge and equipped with alot.. the indoor pool was great very friendly staff

the pool was not heated and it was closed on our last day :/

did not charge a pet fee.

nice enough. reasonable pet fee

the shuttle driver was exceptional and professional

complimentary breakfast

there is a private courtyard around the pool and hot tub that was pretty and relaxing, also

it has kitchen facilities so for anyone considering staying longer than a single night, it’s perfect

it was easy to book and the shuttle driver was amazing

the location was minutes from the airport and the shuttle service was appreciated

comfortable room, large size, very well appointed kitchen

had older kids in own room!

, friendly , helpful went out of there way to help , bed was uncomfortable ,very clean , no hot breakfast due to

the breakfast was really good with good options however, i would have liked more fruit options

can't hear the train inside the building or when you're in the room but when you're laying by the pool and a train

breakfast can be way better, as hilton always provide good breakfast but this hotel did not have

pool wonderful, gym and and laundry was a plus

no pet fee.

room was clean, near the airport, and offered a free shuttle

customer service, from booking, the airport shuttle arrangement, checking in, dinner recommendations, and morning check out

the shuttle was quick and frequent, the staff was friendly, it was close enough to restaurants

the shuttle was advertised to get to the airport in 10min

close to airport, nothing within walking distance, shuttle runs on the hour during the day so had a $30 uber ride around midnight and used delivery

to the airport and the sweet shuttle driver glenda

asked the front desk if the pool was heated because our kids wanted to swim, was told yes it was

the kitchen had the essential items (cups, bowls, plates,

apartment was decent - comfy bed, decent shower, sufficient kitchenette

the breakfast selection of food was great!

was a bit of a mix up with the shuttle to the hotel from the airport and the direct number to the hotel went to the hampton

the breakfast was not 5-star but it was well cooked, fresh and delicious, more than just adequate, i

clean, comfortable, affordable, buffet breakfast, close to airport and had a shuttle service.

clean, comfortable, affordable, buffet breakfast, close to airport and had a shuttle service.

this hotel also is a pet friendly, i asked the receptionist when i checked in that how many dogs can be in the room, she

a convenient free shuttle to/ from airport

friendly staff, delicious hot breakfast and great selection of cold items to choose from

very clean rooms and pool.

also, a fitness room with dumbbells if desired

the ease of everything in one place. rooms bar and restaurant

the hotel shuttle driver seemed to hate his job and was not very pleasant.

were very disappointed after confirming a double queen for my wife and 2 kids

the bar was great with lots of local craft beer on tap and they had great food

seeing the planes while in the rooftop pool are for sure a fave, and the restaurant has a wide selection of food

no pet fee

no pet fee

allowed parking during your trip and close proximity to the airport with complimentary airport shuttle

location. free airport shuttle price

room was located next to laundry room and they ran machines late into the evening and started again early in the morning

great location. convenient to airport. friendly staff. great gym. close to food and shopping.

was clean, spacious, large tv, curtain divider, stocked kitchen, nice breakfast, tea/coffee bar was available all day

good amenities as far as gym, laundry, breakfast was good & well stocked daily

it had a kitchen and walk in shower

didn’t like the narrow pool

wifi kept throwing me off line.

the front desk ladies and the gentleman at the bar provided exceptional service

room service did its job

phone in our room did not work so we were unable to order room service and unable to request a wake up call

my phone had decent wifi connection and network coverage

from needing a razor you forgot at home or a late checkout or early check in

also, the pool seemed old and was not heated, so it was not really very attractive as an option

tried to order room service but no answer on phone for rs or for client services

room service, no minibar

hot tub, pool was not usable

also there was no bar or restaurant was open

that the bar didn't open up earlier. i think 5 pm is to late on football sunday.

restaurant and bar were not open. it was a little noisy at night (within the hotel itself).

if i drank i would have been happy about the bar on sight

the bar was not open while we were there

the fitness center was locked they were helpful in unlocking it but that was a mistake

breakfast was okay, there is also a basic pool which our kids liked very much

enough towels for all of us no plastic laundry bags for dirty clothes

the fitness center has no weights and is closed

the laundry yoom was on the third floor the machines were outside and the coin base wasnt working

that it has a kitchen

large room with a comfortable bed and full kitchen. was in a great location near the airport.

instead of waiting overnight at the airport: we actually got a studio with a queen size bed and a kitchen

there was a kitchen, price

beds are very comfortable and crisp kitchenette was dusty and no kitchenware but we did

the shuttle back and forth to the airport is reliable

are a few cool amenities (pool was lovely) and a center lawn that had games and open space

i liked the shuttle services. i also liked the clean comfortable beds.

guest laundry room

have an shuttle to and from the airport every 30 minutes

the complimentary breakfast features more options than i've seen at other hotels

know the breakfast could have been better, but with this new normal we are in

not that i needed it, but there was a full kitchen in the room

nice and updated, full kitchen in the rooms, free breakfast.

gym

the only thing that i didn’t like was it was advertised as pet friendly, but the advertisement didn’t include the $75

there was a restaurant and bar onsite

excellent breakfast open kitchen all night

breakfast sandwiches were overdone. but they looked delish!!

the staff at front desk was very pleasant and knowledgeable. the breakfast was nice too.

regular free airport shuttle service

airport shuttle on saturday night and taxi from airport cost $35 each way

accomodating safe area 24 hr fitness next door walmart down the street target and kroger poppeys chase bank wells fargo close

breakfast buffet constantly ran out of food

breakfast can be better

kitchen cabinets were very old and worn out

it was a queen, it is much smaller that my queen bed at home no basic cooking utensils to utilize kitchen no one at front desk early morning to give details on check out

had a kitchen, but hotel did not provide anything to actually use it

kitchen

'queen size bed 'was very small, there were no utensils to utilize the kitchen, and the front desk was closed for certain

the breakfast is very good with lots of variety

manager jason, the room was exceptional, and the pool, omg, what a great place plus hot tub and comfortable seating and private and lush

conveniently located, great breakfast, helpful staff.

the breakfast was great. rooms clean, big. pool was clean.not crowded.

the breakfast could use some improvement

kitchenette was nice the sofa bed was an welcomed surprise

kitchen didnot look throughly cleaned

loved the cleanliness , the shower, breakfast. large rooms.

the pool was awesome

well designed suite, comfortable bed, real food for breakfast, friendly and efficient staff, cool pool and outdoor

was too small and sink was so tiny that i had to brush teeth and face in kitchen sink

full kitchen, including full oven. much better staff than when i stayed previously.

the kitchen needed a good scrubbing

only thing i didn't like was the kitchen sink wouldn't drain plus the garbage disposal didn't work (wasn't connected)

great space, bed was comfy. good little kitchen and living area.

free parking

swimming pool, sauna, and free coffee

clean and modern with lots of facilities for the price nice pool and jacuzzi with decent gym facilities are an added

i do wish the pool hours were a little more extended due to families coming in from a,longer travel period and

clean and modern with lots of facilities for the price nice pool and jacuzzi with decent gym facilities are an added

they also didn’t charge a pet fee for my mom’s dog

location, pool, shuttle, breakfast, fast wifi, pet stays frwe and friendly staff

gym and pool

casey i hope i’m spelling her name right, they offer to take you around the local area in a shuttle and i was flying in for an interview and desperately needed to get my eyebrows done and

the picture in the advertisement of the pool was misleading

early check in

clean, nice rooms, great breakfast

it had a small kitchen that if we had stayed longer, would have been great to use

breakfast was good

surprised how good breakfast was.

could use some disposable salt and pepper shakers instead of just the 2 big one in the kitchen counter

pet friendly with no pet fee

breakfast ok for covid, no pet fee, location was good

laundry was not available

there was a guest above our room with rowdy kids who constantly stumbled and made loud noises all day long, but i can’t take anything away

did not eat breakfast.

the rooms - shower - pool area

room service at night served cold food as well

parking sucked had to walk miles and i felt kinda claustrophobic everything was to close in the

i liked it not being too busy and the free parking.

design was really cool, and late night bar was nice!

elevator was out of order for a few hours during breakfast

wish the courtyard and pool was open later

only thing that i didn't like was the supplies available in the kitchen, they were very limited and very worn

easy check in, nice staff, clean and spacious room, coffee all day, nice comfortable pool area

room overall comfort, gym and free food in the evening

also, there is easy access from parking and it's very secure

very clean and close to the airport. shuttle was timely and driver courteous.

swimming pool

the door near my room was broken so i had to lug my luggage through the dark parking lot to get to the next door

annoying ringing sound like a distant telephone around the pool area that never went away

was very friendly i forgot a toothbrush and they gave me one breakfast was great our room was so nice with a reasonable

rooms are great for family travel as the bedroom had a door separating it from the living room/kitchen

all the food staff and swimming pool

everything the breakfast was wonderful. best hotel room i've ever stayed in.

the pool was small but perfect for us

pool was not heated

the hotel had a decent lobby and bar area.

breakfast included with room price.

and the pool lots of kids on supervise running around waiting to get it but never

and the pool lots of kids on supervise running around waiting to get it but never

only downside is that the breakfast selection though very good wasn't as varied as the esters blvd location

breakfast was good! they were accommodating of my dog. it was easy and the staff was very nice.

close to the airport, very clean, great breakfast.

i would like hot breakfast but i also understand due to pandemic time it's not really possible

did not like the breakfast location was great