pool and spa perfect

loved the walk to the beach and the golf course

breakfast was totally amazing.

cooked breakfast could have been better

location and surroundings were fabulous all the staff were really friendly and helpful the gym was good the breakfast was excellent with such a wide variety on

only real complaint was that restaurant and bar was closed for refurb and this was not disclosed on the agoda website when i booked, but i

restrictions due to covid so perfectly understandable that bar and restaurant closed during our stay which was a shame

to meet a list of criteria, which includes staff at the hotel 24/7 and facilities for meals and room service, amongst a larger list of expectations

the restaurant overlooks the sea, i ate from the sunset bar menu and the food was ten out of ten

bar and restaurant had lovely ambience; food was great

not possible to have breakfast as the bar was closed.

location, cafe, restaurant and spa treatment all wonderful. friendly and professional staff.

we also booked spa treatments, which we were looking forward to, but had to cancel these as we needed to leave the

i loved the lounge, bar and restaurant area

the location is generally quiet and offers spa treatments with separate restaurant/bar and cafe-style breakfast/snacks

breakfast very good full english toast croisents porridge service cleanliness

wonderful food for both breakfast and dinner

hotel very clean, bedroom and en-suite of a high standard. nice breakfast.

a marvelous terrace and beautiful view very good restaurant nice bar and common area

very friendly staff, great breakfast, large garden for dogs, ample parking, ours was a large room with settee and desk

toby bar manager very friendly and chatty

the bar and other public rooms were well kept and clean

we had dinner and drinks in the restaurant and bar and this was also brilliant, staff are so friendly and the breakfast was so good - we will be

food & drink, friendly staff who obviously love working there, enticing bar and restaurant with an open fire, clean comfortable rooms, plenty of free parking, lovely

location was good and very nice grounds with ample parking

bar and restaurant - lovely staff and good food

small fridge and nice to be able to get bottled water from the bar for free

wifi was announced at booking, but it didn't work in our room

easy online check in, excellent wifi

poor, very hot, had to phone staff to get heating turned off wanted room service, kitchen closed by 8

meals were gorgeous - we ate in the bar and in the dining room

excellent hotel, with heated pool, gym, extensive garden. excellent evening dining.

lots of activities including swimming pool, gym, tennis court, croquet and

much to dislike, dinner was a little late and slow for our kids but we opted for casual dining the next night which was delicious and speedy

just be careful with the kitchen taps as the hot water gets boiling in seconds

we took our dog and there was lots of space still, well equipped kitchen

great kitchen facilities

the bathroom and kitchen were really well equipped

a proper table and bench seats, a proper kitchen, great facilities for a shepherds hut

only reason i didn't have the full breakfast was i was still podged from the evening meal the night before

fantastic breakfast especially the black pudding.

we stayed for one night and eat for lunch, dinner and breakfast without faults

from blankets in the bar to his own bowl, treats and toy in the room it was fantastic attention to detail

bar area and restaurant were also great and food was excellent

staff were excellent and very friendly food was exceptional free ev charging

a lovely hotel with extra special touches like robes, snacks and drinks! great breakfast too.

too many dogs, too many kids, nothing else was disable friendly.

great location, dog friendly, free ev charging, friendly and helpful staff.

the beer garden would be amazing in the summer, especially if you have kids with you

bar area was very cosy

bar and restaurant areas are comfortable and nicely furnished

great bar with nice seating

lovely bar setting, comfy room

the bar was comfortable and reasonably price drinks

ample parking, easy walk to village and forest

great for the kids and the dog, lovely walks from the

ample parking is available too

wifi kept dropping out and with no mobile signal, this become very annoying.

location, beautiful building with character and lots of parking available

room great, breakfast & lunch great & location brilliant

hotel in a great location excellent breakfast with a great choice available all the staff were really helpful and

breakfast was english and continental

lovely staff , beautiful hotel and rooms. delicious breakfast

beautiful building and decor. lovely bar and restaurant and outside space. fabulous bedroom too.

free parking

lovely accommodation convenient parking superb breakfast pleasant and helpful staff

the bar was fairly noisy when she went

central location, clean, comfortable, an awesome team and a gorgeous breakfast !

lovely overnight stay. excellent breakfast, just what we needed for cycling round the iow

the hotel, bar and restaurant staff are a dedicated team of people delivering everything for their guests

breakfast was excellent, obviously cooked to order rather

breakfast was really good could last us too the evening meal

friendly people, great bar with nice dinner menu

burley inn is a ‘bit tired’ in places but the hotel and bar is so busy it must be difficult to find the time to keep on top of everything

staff were very friendly ,breakfast amazing quility and choice

very welcoming, lovely open fires fantastic breakfast and friendly staff

big pub garden for kids to play in

breakfast was also good & tasty

the food was excellent both at breakfast and dinner

deluxe room was spot on, with the little balcony looking out over the fields and pool

swimming pool. grandeur. views. deer. friendly staff particularly shannon and giuseppe.

only one thing i would say is that there was not much room in the bar to enjoy food and coffee.

only issue was room service, overall okay but 2 bottles of sparkling water in

both dinner and breakfast were first class

delicious food served in the restaurant and breakfast in bed in the morning

breakfast was superb, lots of choice

children’s portion very large a bit too much for kids

room with comfy bed, kids enjoyed own space in separate sleeping area

great breakfast, lovely evening meal with a good bottle of wine.

i used the room to get ready for my wedding and the staff were great in allowing late check out, showing photographer and hair/makeup people to the room

breakfast was excellent and the staff were extremely friendly

the breakfast was fantastic - great variety, good quality food and piping hot excellent service

room lovely location fantastic breakfast was perfect with a lot of choice

staff very helpful, breakfast was

porter service for luggage from car park, more disability parking space.

30pm when it wakes all the kids

evening food and the breakfast were great

felt very isolated which was just what we wanted although the wifi was also excellent

beds were very comfortable and the room service excellent enjoyed the dinners, saturday night was exceptional with the service quick

next to brockenhurst college so parents park in car park waiting for kids and generally a bit hectic at 9 and 4 but this is just a minor informative comment that

the breakfast room, bar and spacious pub garden were a couple of minutes walk from the rooms

a suite, but the bedroom was smaller than my kids standard king size

nice outdoor area with bar and pizza bar

comfortable beds, stunning outside garden, lovely bar and restaurant, not to

breakfast it was disappointing that no alternative milk option where available on the table

location great. lovely old hotel. outdoor pool a real bonus

my only concern was that my room service trays arrived uncovered

beautiful building and setting log burners in the lounge and bar area very warm and homely.

outside pool open and lovely for the kids

lovely location, lots for kids to do. very nice pool and spa

friendly, helpful and welcomng; decor/ furnishings fresh, attractive and comfortable; spa staff lovely, treatments excellent and facilities clean and attractive

every drink we collected from the bar even the ones the children did had service charges

also, activities for kids was a great idea

there’s adult only spaces but milk and cookies for the kids

lots of choice on food, our little dog especially enjoy her lovely breakfast and pampering by the 2 ladies there

breakfast was also very good

rang up and were able to secure an early check in as we were going to a wedding that day

room,lovely comfortable beds , lovely evening meal and great breakfast, would defiantly recommend

i’d like to suggest more vegetarian/vegan options for breakfast.

booking and they only received confirmation of a overnight stay for a couple - but we had 3 young kids and had requested a family room

we had a great stay here over the new year but for a family with young kids i'd suggest elsewhere as the property proudly welcomes dogs and dog owners and at mealtimes it

one examplee of her attitude, we asked why we could not connect to the wifi and she just said it goes over her head

lovely location and hotel and bar area all staff very professional

with social distancing measures, we felt very comfortable how things are run throughout hotel, bar and restaurant

free street parking seasonal summer visitors locals use bar restaurant residential seafront position commodore hotel by green king dinner expensive ale pie

big the bar area feels cosy

door had no lock couldn't close it and wardrobe door handle came off the bar was closed over christmas period so no way of buying water for the

the food in the bar was good

evening drink in bar in a great atmsphere

very clean room, lovely bar staff, great food, new forest just around the corner.

they were short staffed but it was not apparent as the two bar staff made up for it with their enthusiasm and work

the bar seemed a bit rundown.

accommodating for an early check in at 12:30pm, the staff managed to get my room cool with the fan and keeping the

but clearly you need more staff he was managing serving taking orders cleaning away plates doing bar drinks was people waiting to order be seated get drinks ask questions he could not do it all

of a swimming pool, pool table, table tennis and table football

the warmth of the hotel. the swimming pool

carpark,excellent staff and service,value for money good wifi and good location for pubs and restaurants and bournemouth town centre 5mins

very old building , no phone in the room, no room service, bar and restaurant closed very early.

really decent. great size rooms. lovely location. great parking. just really decent

really, perhaps a sharp knife & cutting board would be a good addition to the kitchen utensils

wasn't much we didn't like, i would say music in the bar would have been good, but other than that we had a great time

well equipped with kitchen utensils

breakfast was fantastic

good food, excellent breakfast, friendly staff, who went out of way to be helpful

room was very comfortable and clean, very sweet and quaint hotel, the bar was lovely and the staff were all friendly and helpful

some evening we just used the bar and it s a beautiful old world pub, beams and traditional feel

the bar was closed on the first two nights .

over all i think this place is a bargain and the lady behind the bar very polite and helpful

helpful staff and great atmosphere in the bar with a good mix of age groups food was excellent at both dinner and breakfast definitely will

breakfast was not good and i was sorry i paid for it as they ran out of croissants and that’s

breakfast choices ideal

miguel, hotel manager worked very hard to accommodate everyone for breakfast and deal with enquiries

this place offers good location to bosecome beach, rooms are clean, good selection breakfast and very attentative staff, georgina she serve breakfast with a smile and attention

some plates and bowls not clean for breakfast and the coffee machine was not working properly

staff are smart and attentive, we needed an early check in which was arranged without a drama and with a smile

lovely old property with lots of space both in rooms and around the bar area

we requested a late check out after booking and that

staff were always happy and helpful and the breakfast was bang

the boss went out to local tesco at breakfast as they had a lot of demand for sandwiches the previous day and run out of gluten free

excellent clean non greasy breakfast

the three bedrooms in madhatters 2, along with bathroom, lounge and kitchen was perfect for three adults and two children

a noisy family in the room above who let their kids run around till 11pm, not the hotels fault.a

great place to bring kids, we took a 3

nothing really. perhaps the hotel bar could have stayed open later

bar of soap for an old guy who enjoys a soak in the bath, and of course the traffic, which you can

that my partner wanted to watch f1 (mentioned when we booked in ) and put it in for him on the bar tv

presented venue super welcoming and friendly team good food and bar facilities must mention debbie and steve who were the perfect hosts a huge thanks to them and

the location was ideal for the purpose of my stay and along with the bar the outside seating area was a great place to meet friends and have a few drinks

it’s a hotel in a pub but the bedrooms are a fair way from the bar so there’s no evening noise to disturb the children

the access to the gym, sauna, and indoor pool at the sister hotel was nice

thanks to reception joanna and romanian girl on bar your are amazing ud83eudd29 same as them manager from pakistan is most welcome guy

to fix tv didn t happen breakfast could have been better waited right up to last minute for room service

clean lovely pool by

located right on the seafront alongside a sister hotels that has heated swimming pool a gym and pub

parking at the hotel was excellent

great rooms, swimming pool, breakfast, and location

parking spaces too narrow,as a result someone scraped side of car.

the room was very clean and the unexpected bunk beds made the kids happy

fab breakfast and great location, great pool for the kids

hotel is easy to find access to sister properties with discount for food and spa treatments

the bar staff look so miserable and where not very welcoming

there were kids up there, running up and down, i had to complain 3 times

wifi didn't work no hairdryer, although advertised as included long check in time, due to the poor

there were kids up there, running up and down, i had to complain 3 times

good for kids

for us, with 2 small kids, been the best choice

kids screaming late at night and early morning.

no room service option and no fridge in the room to keep drinks or snacks fresh

for us, with 2 small kids, been the best choice

balcony and the view. good breakfast

good value for money clean room breakfast was great staff was good

spacious room. good breakfast, friendly staff . other facilities available gym, swimming pool.

liked the breakfast

didn’t have the staff to run the bar in the evening & the receptionist had to almost beg someone to come over for an hour from the

room service was very poor

i stayed in the hotel for two nights the room service was very bad and the room didn t smell nice

good old hotel, lovely garden, life music, nice bar and reception. helpful staff.

early check in was useful - at a charge

there is no room service, and there's no phone in the room to contact reception, which was incredibly

ey just forgot

staff in the reception, restaurant and bar were incredibly helpful, pleasant and lovely

room was excellent, we use the spa with my daughter it was perfect for us and the food was great we had diner and breakfast

staff, room serviced daily & excellent breakfast

i would also recommend to set up the hours for families with the kids and adults only use of the spa separately in order for those looking to get rest and harmony

had a great stay - breakfast was lovely and everyone was great with the kids

it has got a free swimming pool, gym and sauna

reception staff and bar staff were amazing

this continued throughout the bar and lounge area, which was presented in a stylish inviting way

the spa was dated and the parking was very tight

also room service was available at a very small cost if we had

for all amenitie good choice of menu and eating areas and accessability all day and provision of room service staff were very

when departing the hotel i was about 10 minutes later than check out and was asked kindly by staff to leave which was understandable i wasn t

only the poor wifi signal

the locationwas pefect for me as i was catching a ferry the next morning and parking was right outside

bar area was adequate, however could have been open late evening, without having to ask, however,

great location had a bar parking

the pool when open in the summer is phenomenal and again very well maintained with plenty of sun

the pool was too cold to go in but due to covid this was understandable

swimming pool was fantastic

must congratulate the cleaners and keep them at all costs music brilliant staff at reception and bar an asset to your

doors in room open up onto large parkland where kids can run and play and picnic tables to sit out on

never anyone at reception breakfast over priced when beefeater up the road offers free to kids - we didnt choose breakfast for this reason

had to ask for items that were supposed to be included in the kids meal, desserts took way too long to arrive, lots of things not available two

restaurant and bar on site was excellent

very helpful and friendly staff ud83dude0a bar and room were excellent

the bathroom had a great walk in shower good free internet in the bedroom great choice at breakfast, well presented great atmosphere in the bar and at the outside seating staff were all so

the breakfast was fantastic and the evening meal at the pub was very high quality

amazing interior and great breakfast

positive, just we bit slow on breakfast service but ain’t we all :) i will defo visit again

the fact that i had to pay for the car park separately 15 in the room was cobwebs wifi didn't

lovely large room kids enjoyed swimming pool staff friendly breakfast good

was clean bedsheets nice view friendly staff good size kids bed amazing food swiming pool fantastic for a family with

lovely large room kids enjoyed swimming pool staff friendly breakfast good

the view and size of rooms there was 4 of us to adults and to kids it was so spacious

comfortable and homely . lovely helpful staff. i liked the swimming pool.

i'd have used the swimming pool if there were a sauna too.

perfect location, kids love it

room, spacious, nice small pool for kids, in middle of forest but with a pub/restaurant next door

phone on the room didn't work and the wifi is very poor

while only to find out that all three of the bedrooms we have reserved had no extra beds for the kids to get some down time, only 1 of the room's had a decent sea view the other two had a very

was perfect for us and the kids to get to the beach

unable to connect to wifi

room could have been a bit bigger or 2 of the kids beds should have been separate from adults

no outdoor/indoor space for kids to play.

however there is a bar in the

parking was limited as there was a wedding going on but the staff were very accommodating and even

monty s terrace bar food was very good

the restaurant was closed and the food in the bar was pretty poor as was breakfast which was also understaffed

are no spa facilities, so for that reason i think it is not value for money and also that the price i had

breakfast excellent

location and convenience for beachfront. plenty of ev charging available.

pool close too early on christmas day and open too late on boxing day, but this is understandable

would have liked longer swimming times for kids

beds where lovely and comfy swimming pool was great grandchildren love it gym great staff very