bar excellent staff

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

central location, nice and quiet. lots to do for kids

pub singer and local kids were very noisy

weren't aware that there was no kitchen functioning at the hotel when we booked

decor cocktails room service location staff

food we ordered for room service at dinner wasnt great for the amount we paid

one thing, the gym wasn't open

the staff and the ambience and great location. gym was good but a bit small.

resident bar closed at 12

great staff attitude, great room service, rooms spotless all round great vibe and experience.

the room is very good size, wifi connection is brilliant

location was ideal, the staff were very friendly, the outside bar on the second floor was great to sit in the sun with a pint

great location, friendly staff, and kids eat breakfast free which is a rare bonus

good wifi

maybe a kids menu would be a welcome addition

only being able to stop at floor for room caused issues when our kids were on another floor

very clean, being able to use the gym any time i wanted, great location, very happy staff

great gym

there was no room service menu

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

the centre of town good size comfortable rooms great value food and bar if you want it and top

staff, corridors clean, room clean but only small, plenty big enough for us though didn’t have breakfast went round corner to

great price for city centre basic but very clean and tidy hotel also breakfast extra but v good

breakfast had ample choices and staff very friendly

they also do all you can eat breakfast on site & a

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

cash only bar and bistro

the facilities was good and hotel had a bar on the ground floor

late check out time 12pm, close to car park of which is a discounted price for staying with the

genius benefit did not work - they did not allow me to have a late check out

but we did have to request clean towels on our second day which of course we got very quickly by room service

), went our of her to make sue i could get an early check in after a long, overnight flight from the u

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we stayed for 17 nights

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

we requested an early check in and were facilitated at no extra cost

to our preferences clean great facilities didn't have breakfast but smelt & looked delicious late check out time pool table

breakfast was brilliant, barbara is an asset to your team

breakfast was excellent and plenty of choice

i ask to have early check in because we arrived early and didnt allowed

no bus service have to get taxi cause i had 3 kids ...

room, shower, wifi, breakfast, location

gar, milk etc)

views out of the windows, the breakfast - especially the waffle maker for the kids and the secure parking

breakfast was amazing

breakfast a bit hectic

staff were rude asked for early check in was willing to pay told

good bar

we arrived at 08:30 and got an early check in which was great as we were tired from travelling

gym was very good

we were short towels for our second day, i know this would have been easily resolved if i called room service though, i just didn't realise until a little too late

loved the spa and the room was so spacious and clean

room service wasn't well organised

charge to use pool

i stated early check in when booking, when i arrived at hotel the staff at the front desk was simply rude

hotel was so ideal it was very central we had less than a 3 min walk to the heart of liverpool one centre and albert dock it was so near everything with minimal noise i couldn t fault it

good selection of hot and cold food for breakfast

room service finished at 10 pm. midnight would have been better for us.

there was no water in the room, and no phone so we can call reception or room service

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

i don’t find the bar that engaging!

the staff is awesome, great breakfast, nice location, rooms extremely large.

bar not open at all during stay

upgraded our room, free bottle of wine and late check out

no late check out

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

selection of food for breakfast, something to suit everyone's taste

bar prices reasonable

excellent breakfast

were quality, bar was open late to have a few beers on the way in from a night out

my son used the gym and he loved it

customer service as we asked for early check in & they duly obliged

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

in 414 which was lovely staff are super friendly, big shout out to antonia who was working the bar - great service really looked after me

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

lovely rooms & the room service was fab

room finish was beautiful and the bar down stairs was fantastically set out very high

early check in. staff were so professional and accommodating.

hotel as it was a short one night stay but next time i ll try the bar

a good selection for breakfast, served well, with good portion size

attitude of the young woman managing the breakfast buffet the morning i left was extremely unpleasant

had breakfast elsewhere .

the facilities were brilliant, kitchen, bathroom, comfortable beds and all you need from any accommodation the staff were very

used the laundry machines as well, which were very efficient

location was excellent. room was spacious and clean. staff was friendly. breakfast was great!

gym facility is great

lovely relaxed night... great late check out too..

breakfast very good location great

loved the gym

clean great staff great location good breakfast

location excellent ,reception staff brilliant. bar staff also excellent and very accomadating.

no pool part of a chain idiosyncratic lift

which spoils the whole point of a late check out

room service not in every day

staff were lovely, the rooms were nice and clean, the bar in the hotel american bar them cocktails were amazing and not far from train

early check in, friendly staff, ability to leave our bags in reception on check out day

great hotel, always use it. good free parking and get also late check out was great, no rush.

heater for the swimming pool was broke so didnt swim.

the pool was very loud until 5 when the kids had to leave !

i like it for the gym room and spa and pool , also a nice pub .....

bit of confusion about whether i had to wait at my table or go to the bar to order food.

i m a returning customer - the little things make a huge difference spa facilities amazing bar and restaurant always on par

good gym facilities

really picky - breakfast

we also had room service for dinner which was delicious

fridge is always a nice to have in a room of this standard, no room service menus were available due to covid restrictions, im guessing however; would be nice to