nice sized room, pool just outside the door

liked the room , tv, air fan, kitchenette, bathroom and pool

: the bed should be near the window & the table & chairs for eating should be next to the kitchenette

the kitchen was a little small, but did the job!

the tap on the kitchenette sink dripped

the pet fee of $40 plus paying extra for a pet friendly room is not reasonable.

price for pet-friendly room $260

i am grateful they offered and waived pet fee free to make my feeling better

hot tub, sauna and gym

the kitchen was clean

wifi connection was fairly poor but it didn t effect my overall satisfaction with the

close to ferry terminal. quiet room. easy parking. close to restaurants.

-min

wifi was pretty poor and only really worked out on the porch the parking is a bit tight and there's

some loud idiot in the parking lotud83eudd2aud83eudd2a not their faultud83eudd23

missing instructions on burner use no garbage bag for kitchen very very noisy

a central ice machine, get some towel bars for kitchen and bathroom.

it was quite great—maybe just a few more items in the villa kitchen, like glasses or mugs?

proximity to the beach, large room with kitchen and the illuminated mirror in the bathroom, i would have loved to have taken it with me

specifically chose this place as we were staying 2 nights on sun shine coast so wanted kitchenette

good equipped kitchenette also

no tea towel only 3 plates there were 4 of us, plug missing for kitchen sink had to use bathtub plug

the fully stocked kitchenette was a nice surprise-though not mentioned on the website

sliding door not working. kitchen light switch not visible.8

it was half fat & half meat and the chief shouldn't of even let it out of the kitchen

very easy going about well behaved dogs, and no pet fee.

great food and room service

the room service, the location and the dog and kid friendly environment

poor lighting in the kitchen

fabulous location next to the beach! ev chargers in the parking garage.

no free breakfast

there was a lot of noise outside room around 3am/4am with the room service picking up stuff i'm

the gym is small and very crowded

extra charge for early check in applied to every day of stay

early check in was accommodated and check out went smoothly.

the rooms were nice and the pool was great

free laundry was amazing, room was huge,

i requested early check in, quite far in advance, but the staff at the front desk advised that they couldn't

the hotel staff was able to accommodate my request for an early check in and a late check out

the pool area was nice to have, shame the spa has shut

pool, steam room, jacuzzi and gym to ourselves almost every day - all clean and well kept

kids and i loved the views, the balcony, the windows (and blackout shades

didn't have a laundry to do your own washing, and no chairs on the balcony so you could sit and enjoy the great

only negative was that there was no guest laundry, but i had not checked this out before booking, so my fault

husband and i loved the location, how clean our room is, the pool and gym were updated and very clean

the gym was a decent size with excellent equipment

room service was very friendly and efficient and coffee etc. was great

pool is a bar, can't swim afternoon weekends

only room for improvement would be the wifi service

wifi really wasn't up to current standards.

were not given info about any spa facilities or breakfast available in the hotel

the gym was one of the best i've every come across in a hotel

was spot on, great room & facilities, staff superb & very willing, restaurant & bar fabulous

the gym was also great for a quick work out

no pool or spa to speak of

service in the restaurant was poor, room service neglected to bring us a gift that had been sent to us, it seemed under staffed which

breakfast was well done, and the staff was friendly

gym is very good

om jean georges market) while quite good is

the pool is not big enough

met our expectations, having pets is more than ok with a reasonable pet fee

early check in, friendly staff!

would have loved to have room service

great location. beautiful views. amazing pool and gym.

excellent location , good gym and pool

check in staff were very obliging with early check in

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

00 early check in fee that they could not provide

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

it's nice for our kids to have the courtyard where they can play ping pong and sit by the fire, and not be confined

short options at the 25th floor lounge. old machines at the gym.

comfy beds. lovely staff. great eggs benedict for breakfast.

and pool seemed a bit dated and weirdly positioned

great location. very clean gym and pools. checked vaccine passports and we will be back.

i booked room for 2 adults and 2 kids including breakfast, i had to pay breakfast for kids at the property

doesn t have a proper bar breakfast wasn t great quality gym has no free weights

rooftop bar closed for private event

great views of false creek and granville island; comfortable and firm beds; excellent continental breakfast; and

beautiful room, very clean, excellent breakfast. only 15 minutes away from downtown by foot.

the spa facilities weren t available

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to all the staff for making it

the decor and atmosphere felt luxurious annd also relaxed and very kind to families and kids.

if you d like to use the laundry facilities, make sure you have $2 coins available otherwise you can withdraw cash or break

no room service

didn t like that we could not get a cocktail at the bar because there were no tables ready.

gym

rooms, beds, bathroom, air handling, security, food and bar services, location.

our room is pretty good size too with 2 small kids (we got the deluxe one with 2 full beds) breakfast is just right

has pool and gym

gym and outdoor swimming pool are very nice

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

and really nice staff; and that goes for everyone; concierge, front desk, restaurant, room service

the spa lounge was a lovely place to chill before we headed to the airport

drinks in bar - very expensive, but very nice vibe with piano player

location, central to lots of places to eat and the ice skating which our kids loved

great pool and brought up kids size robes. aircon worked. beds were very comfy

put into the corner for the meal we did have because we had 2 kids with us so it felt like they didn t want us there

great pool and brought up kids size robes. aircon worked. beds were very comfy

also it was very suprising to find alot of the amenities had sensors, like the mini bar etc

room service and the food at the restaurants was excellent

the complementary breakfast at the 20th floor + all day food and drinks icluded in the rate is really worth it

room service staff was very good.

to get to stanley park (with bikes) for the kids

very accommodating at restaurant for kids requests, also breakfast had a special kids rate.

were very helpful, gym is good, plenty of good restaurants around once you head down the hill from the main street

the kids did not feel safe going out in the evening

it was fine it would have been nice if there was a pool for the kids to enjoy in the evening

wifi was rather slow sometimes not even connecting and maybe an upgrade to a smart tv would be

kids were sad - no pool. but they loved the cookies at the front desk.

we also loved the breakfast downstairs, the bar with a piano player and a dusky cocktail bar down below

the gym is large and well-equipped

it was difficult to find way to get to the swimming pool, but the pool was beautiful. ^^

the reflections terrace bar was beautiful

the gym was normally empty when attending, perhaps with one or two others present

arrived early and were offered early check in and they also upgrade our room for free

and exactly as advertised amazing kind and helpful staff great bar and restaurant on site very clean rooms great location quiet and relaxing will definitely

the staff was very accommodating when i asked for an early check in

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

small boutique style with great decor, personalised staff. bar attached friendly staff .

with pet

great location, pet friendly and pet fee is okay

as for pet fee i think hotels should have a special room for hyper allergenic dogs

og ), was charged $25 for a pet fee that wasn't disclosed anywhere on the booking

wifi was easy to access with a strong signal

they were also able to accommodate our early check in request which was very

well kept, excellent selection of art, excellent and non-crowded pool and gym

furnishings, the pool all excellent

for its size, it offers a lot of services like a 24 hour bar/restaurant, gym

room service food was overpriced for the quality

really nice touches like high-end toiletries and fresh milk in the mini-fridge (either for kids or making coffee with their nespresso machine)

kids requesting bathrooms have locks, but it’s fine with me.

the restaurant and bar is really good if you like mediterranean and seafood

hydra bar is really lovely

breakfast— fine for me but kids wanted bagels or toast

pool had a sand paper like floor to it, kids both had red and slightly painful feet (still kept going in though) from it

everyday we relax for night cap at the fairmont bar and the staff was delightful to talk to, friendly and accommodating for late night eats

accommodated my requests, had early check in

is great, the outside pool is always a hit/feature with the kids

location is perfect - room amazing - pool view perfect.

we also had drinks in the on site sports bar which was

great little wine bar for meeting up with our local friends before a night out

site restaurant, sports bar and cold beer and wine store

didn’t sleep second night due to bar patrons outside/downstairs

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

my kids love the pool

overlooked the pool which was a little less private than i would have chosen but not a big issue

the bar was perfect, serving late

everything location hospitality room service cleanliness.

spa is excellent and recommended

spacious room, huge bathroom, blazing fast wifi, great amenities, super friendly staff.

the rooms and breakfast were simply the best

wifi access was not consistent

the breakfast was good and the restaurant inviting

no wow factor for a boutique hotel. no amenities like gym or pool/hot tub

our room was upgraded and it had a kitchen and double stacked washer & dryer

room service menu is not very health conscious and needs options that are not made up of carbs in

tchen/laundry), service

were that there were no towels or drinking water in the steam-room/locker-room area, and that the pool officially opens at 6:30am -- which can become an issue if you are in a pool-facing room and

were very nice, friendly, and accommodating to my requests for an early check in and late check out

no late check out was possible

late check

there are laundry facilities available in the hotel which was very appreciated after travelling for nearly 2

pool for the kids

there are laundry facilities

has washer and dryer and well equipped kitchen

the kitchen was well stocked

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

the kitchen and washing/drying machines

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of exploring

pool was perfect for the kids to relax in after a long day

pool and hottub was fun for kids

we loved that complimentary laundry room

really useful guest laundry available free of charge which was great at that

we’re travelling with kids (8 & 9 years old), the hotel was located only 15 minutes walk to science world, the central

room service breakfast not too warm but i'm just being picky here.

they could not accommodate any late check out at all. not even 30 minutes.

no laundry facilities and 1 front desk person who was less than helpful.

also early check in was a nice surprise

there were a ton of kids

hot tub and pool area had good hours and the kids loved it

my check in was around 4 and i arrived at they property at 11 am and i requested early check in

out to sid & front desk staff, who kept the pool open an extra 30-mins so the kids could have a late nite swim after we got back from our concert

and that there is a pool and hot tub for the kids to play in and us adults to relax in

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

quibble is the the hotel bar is a public bar with a doorman & a dress code

the fitness center is spacious and updated

went to honey salt for lunch and breakfast, and tried the viktor restaurant one evening for dinner

the price charged for the room and the hotel proposal and level, breakfast shouldn't be optional

gym was great, customer service top notch, very clean

wifi was strong enough for video conferences for work

i wish the wifi was free

the wifi was complimentary for all guest

rooms are comfirtable and the gym is super

does not offer dry cleaning or laundry service

early check in

covid restrictions should not be an excuse for no room

fitness room was in bad condition, no free weights or bench

i was checking in the shuttle driver and security person was talking very loud