pet policy needs to be clearer about what animals they accept

in my opinion the pet fee is too high!

$60 pet fee

$50 pet fee

after i contacted hilton about the late check in, the morning manager waived the pet fee

pool area lovely.

a short walk to downtown travelers rest, with everything you could want from fully kitted out kitchen and barbecue area to lovely body wash in the shower

i liked the kitchen and self serve breakfast

kitchen is great to have quick meals

property had a really nice pool area with lounge chairs and a gazebo

free breakfast location great staff

breakfast was lovely

clean, smelt clean, quiet, adequate space, good breakfast, and friendly staff

breakfast could have been a little more involved but i know space can be an issue.

has been refurbished/updated , very roomy, good breakfast, coffee at all times, friendly staff, mattresses were awesome

i needed an early check in and she worked it out for me

early check in

there were warnings in elevator about kids and hall noise, but there were multiple instances of children running up and down the halls

indoor pool area, rooms clean, breakfast area was big and food was fresh

the breakfast was very good

the breakfast was great

breakfast was great. everything was hot and fresh. met the woman who cooks. she was super nice.

we appreciated the healthy breakfast food options.

nice staff, very clean, large rooms, excellent breakfast, very nice pool

kitchen was great

nice staff, very clean, large rooms, excellent breakfast, very nice pool

the breakfast was good value and a nice variety of foods

pet fee was cheap, 15$

late check out good breakfast staff came early to clean room and towels

didn't the fact that we didn't have more time to enjoy the pool and historic hendersonville, but our experience at the bw gives us a reason to go back

staff was friendly and helpful, breakfast was good, location was convenient.

well-maintained pool with an 8’ deep end

pool was awesome, 2 hot tubs fabulous, the trail to rive was beautifully, flowers everywhere

material anywhere, so you can hear noise from other guests and plenty of noise from the hotel's kitchen and breakfast space (banging, pots and pans, dishes, people speaking, etc

hot tub pool spa fireplace peaceful

nice size rooms , greta view from windows . nice kitchen

you could see them from the pool deck and the restaurant area

clean, quiet, good tv, paper in the am & a actual continental breakfast!

hot breakfast needed some protein

friendly, close, they did my laundry for a small fee

breakfast was good but could have been even better with a few more hot items such as eggs, sausage,

breakfast was great

pool a little dirty

hot breakfast

breakfast was delicious.

wish the pool was open

the breakfast was good with a variety of items

unexpected pet fee due to extra cleaning for a small dog

gym and pool great

only con on the hotel is the gym, it is very small compare to the hotel and they have very basic equipment

eggs from room service were good.

nothing special for kids, it was more of a business style hotel.

the front drive is very tight and doesn t permit shuttle buses

bar staff friendly

room service for food available all night!

we also especially enjoyed the musician/singer in the piano bar on saturday night of our stay

there is a bar in the hotel for a late nightcap

location excellent breakfast room decor modern and clean beautiful interiors throughout lovely pool

there is a small kitchen but there are so many great restaurants nearby, we kept trying those

enjoyed the breakfast, liked the location and room.

only downside was the pool

amazing from our room on the 7th floor, bed was comfortable, pillows were amazing, the bathroom, kitchen and sitting area was beautiful

no bar although similar hotels had them

location and friendly staff. breakfast was great too!

fitness

to covid was not available, but we were provided an small bag with bottle water, fruit, granola bar and coffee available which was nice

very limited breakfast considering the price of the room.

great breakfast

breakfast was way better than expected, especially during this pandemic

good breakfast

small kitchen in

breakfast was much better than a typical breakfast

was charged a pet fee when we did not bring a pet

realize there was a $75 pet fee when i booked the hotel

for the weekend and since we couldn't afford to go out of town we found a nice hotel that allowed pets, (and if the pets weren't loud they didn't charge a pet fee), they had a great fitness center

pet fee was expensive, $100 for the one night we were there and no area for pets to do their

many extra charges ie parking and an extremely high pet fee compared to other nicer properties

loved the bar areas especially the one with the fireplace

bourbon bar was fun. good apps. beautiful setting. inside and out

the gym was also nice with great views & access to waters & towels

perfect location ,rooms very comfortable and clean. great bar on property. location great

the room service was as advertised - decision

need to change the carpets they smell

had to pay an extra 25 for a pet fee i addition to what was booked on the site and it was supposed to include all fees

new pet fee that was not mentioned with booking and i have stayed at this location many times because

pet-friendly—no pet fee

3 different occasions i wrote in the questionnaire about the pet fee for a small pet and after i called the front desk i was told the charge is $50

friendly, the rooms was nice, the bed was super comfy, and although they had new staff with the bar they was extra friendly and did a great job servicing

also i was told that the wifi was included

really enjoyed the bar area and wings were awesome. shuttle bus was also a blessing!!

could not connect to the wifi and the staff couldn't help

things weren t that clean, i payed more than i was supposed to and i didn t get room service or anything like that

kitchen location

staff were nice, was clean, and good service i like the gym room

laundry facilities were on sight, plenty of space for the clothes and outfits with the cupboards

clean inside and out, new building, zero bugs, good room size, good kitchen

two of the electrical outlets above the kitchen countertop did not work

the pool was dirty and not opened

it was incredibly clean and the pool and fitness room were great.

the bar wasn't open

the lobby and grounds was beautiful, the hall areas were clean. pool area beautiful

the room was nice, the pool was clean and the grounds were nice and clean.

about bringing a dog and was told no problem just bring it the next morning i was charged $75 pet fee when i asked what the charge was for the clerk was quite

was charged for a pet fee and a gift shop fee

the carpets need cleaned

in addition they have a $125 pet fee, also not shown

extra charges like the ridiculous $125 pet fee

that the room had two beds because it was my wife and i and my mother-in-law and then i paid the pet fee for my small dog and she said no it’s a cleint place but with a recliner chair i said to

also let's establish that carpeted hotel rooms have a certain odor but was it smelly

they was in the middle of renovation wished i had a gym to workout with time i didn't have anything to do

good location , nice exercise gym

everything was nice and comfortable. even the laundry room. quiet. great location.

no pet fee

and like the laundry facility for customers

was that they don't have nothing to do with the room it's maintance and the outlet in the kitchen area was out of the wall plus there was wire in the ceiling were the wasn't no fire alarm

another thing they advertise that they are a studio with a kitchen

room bathroom and kitchen area plus i don't smoke and the spread was alot of smoking hole in it plus no fire alarm (

there was a roach on the counter in the kitchen

filthy and very run down, pieces of my floorboard in the bathroom was broken off and hanging, the kitchen area had food stains splattered on the walls, the ac was covered in filth and looked like

filthy and very run down, pieces of my floorboard in the bathroom was broken off and hanging, the kitchen area had food stains splattered on the walls, the ac was covered in filth and looked like

was helpful that the hotel takes dogs, large dogs specifically (great dane) and no extra pet fee

staff, room, price, breakfast

kept kicking us out at the pool area this sign time did not match what they were telling us to

clean, comfortable room with small kitchen and sitting area

the construction, the kitchen didn’t have an oven like other residence inns i’ve stayed at.

it is so nice to have a kitchen and living room area

no indoor pool

the pool was very small not like the picture, but everything else was beautiful.., ??

everything! clean, modern, great staff, new gym equipment, and new pool lounge area.

the second night there was a soccer team and they decided to use the gym from 3-4:00am which was next to our room

the pool was a great way to refresh during those hot days

pool was closed

the mini gym was perfect had all working basic stuff

location modern and clean hotel friendly staff good amenities like an exercise room and pool hotel was very clean also good breakfast

tesla ev

the pool was open & the location was in a great spot literally every store, restaurant or amusement

facilities were good with a heated indoor pool, gym and printers

staff was great (front desk and airport shuttle driver).

room size, gym, pool, breakfast, cleanliness, etc. location...

the pool was great, fitness room amazing, i had a wonderful time.

i think the only thing i could say in my opinion is that there was warm pool water if i had to think of something

convenient had laundry

the breakfast did not have any meat

was amazing, bed was comfortable, breakfast great and price was very reasonable there was some confusion regarding my room and front

great breakfast

clean room, quietly place, good breakfast.

nice kitchenette but does not include any dishware, pans, utensils, to use the kitchenette

no towels, utensils, cups, plates in kitchen

i liked that the ac stayed cold and went down low. i also liked the kitchen and the cubbies.

room location was on first floor between the gym and meeting room.. not good at all

breakfast was really good and staff were very pleasant

they served a hot breakfast as described

i love this hotel plus it gives you a late check out very convenient!!!

one downside is the access to the pool is from outside versus from inside the hotel, but that wasn't a big deal to me

i wish the pool stayed open past dusk, it’s beautiful at night and well lit.

moor pool loungers please and a some music around the pool would be fun too.

sat at the pool for a few hours and enjoyed the large pool and views of the ponds and surrounding area

no valet parking, no pool. but parking was close by

it’s not closer to home… (and i didn’t have time to go to the spa so hopefully next time)