were problems connecting to the wifi and i reported this via the app and a bloke came to sort it out within minutes

was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

good location right next to the a1 m loads of parking and good facilities

i hadn’t realised that kids ate for free so that was a lovely surprise

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

lovely bar and restaurant on site

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

many disabled car parking

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time so will

property was just what we needed. a night off from the kids and some peace and quiet.

location, plenty of free parking, clean room, nice hot powerful shower, comfortable bed

staff very friendly and courteous, breakfast first class, comfortable bed and upgraded room much appreciated

our room

was first class as described, eat in the golf bar, hotel restaurant and the oriental restaurant and the food was outstanding in all three

had full use of the spa facilities which were all very clean and high standard

it was full of young kids - even in the jacuzzi which wasn’t allowed but no one challenged the large

we paid 35 each to access full spa facilities from 3pm check in till 11am check out

free parking plus a little patio outside most rooms so quite convenient

very poor wifi and no breakfast included in the price.

the wifi wasn't that good but i wasn't to bothered about it

parking can be difficult due to golf course next door

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

the bar and garden room downstairs were beautifully presented

the dishes in the bar were really delicious

very friendly staff, and nice bar area to get a

nice room, excellent restaurant and bar just downstairs

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

the bar downstaire was super nice

breakfast bar was ok but the milk was not cold enough for my liking.

in keeping with the style of building, very warm in bar on a cold day/night

two girls behind the bar are very polite and helpful

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

the pizzas we got from room service were excellent

the gym and swimming pool are first class

had something to eat in the hotel bar, so it wasn t to much of an inconvenience, though the kids were hyper about

breakfast was excellent, hotel bar and restaurant were good and the staff were very helpful and friendly and swiftly dealt with a

the lady taking orders for room service was lovely excellent service

- spacious, comfortable, cosy and a lovely view of durham *service - good service in regards to early check in and late checkout *

and warm room, comfy beds, friendly staff, accepted early check in request

early check in closure time

were unable to book breakfast in the restaurant but were offered the chance to have room service

it was clean and tidy, plenty of parking spaces and near to the town.

checked in early , warm welcome from everyone in the bar too

the bar was unreal so well stocked

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

early check in without any fuss, and relaxed check out

early check in

lovely bar with original features and nice outdoor seating area, dog friendly

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

bar area was comfortable with plenty of entertainment on the weekend evenings

was some choice language from some of the locals at the bar

lovely bar area

stayed here to visit our daughter at the university and it s perfect - great location, easy parking, lovely staff and really clean and comfortable rooms

easy parking outside the pub

parking could be a problem as no car park

location of bus stop perfect for travelling without worry of parking elsewhere

lovely welcome from the staff, parking easy outside on the road, and the most comfortable bed ever

little hotel fantastic food great reception and bar staff was disappointed at 9

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

when looking at the menu there wasn't anything on there apart from the kids menu

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

staff on reception were great, staff in the bar too

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

room service no extra charge

was no room service food on when we got back to the hotel, despite being told from reception we didn't

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

staff, the room, the food including a great breakfast and the friendliness in the bar on an evening

we had a nice drink in the bar when we got back

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

was delicious and plentiful, asked for early check in and this was facilitated

the staff were lovely, the locals in the bar were friendly

it's a busy village inn with a comfortable bar area and rear beer garden

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

no food served in the bar but was told i could get take away

also the bar downstairs was friendly and the girls ordered a taxi for us to go to our venue

more variety in the menu room service poor shower tv remote control did not work

wifi registration was a little beat difficult.

location is ideal in summer weather as its just a lovely short walk across the bridge to the main bars on the quayside but the hotel area itself is nice and quiet, the beds are so so comfy and the

the staff are friendly as always and the room service was tasty and great.

small gym

hotel bar and restaurant was good as well

reminds me of a hotel for kids or something

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

didn't have brilliant success with the wifi

the room, very clean, the staff. particularly the staff at bar and restaurant.

the gym is very well equipped

good facilities, excellent breakfast and overall nice hotel

have good time with 2 kids, room is big enough for kids to run

lounge bar didn't last long enough

gym is a good size for a hotel with a small pool

bar area very inviting and with an extensive menu of really good food

great hotel, bar and restaurant. staff are fabulous.

great friendly staff. very clean. good food. great bar an beers

the food both evening and mmorning was excellent and the staff in the bar were brilliant

hotel was recently renovated, we loved the way the restaurant and bar looked

very attentive staff in both the bar and restaurant

spa and sauna facilities

polite staff. room service was spot on.

the table the bath air con size of the room choice of tv channels free wifi

spa closed too early.

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and rooms were

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

staff helpful with early check in and late check out as we are ihg members

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as well

staff helpful with early check in and late check out as we are ihg members

offered different restaurant however we travelled most of the day, just had room service

bar was nice and quiet, amazing restaurant with excellent food and staff

the bar was a lovely place to sit and it had outside space which would have been great if we d had

drinks i have bar expensive but to be expected.

availability of gluten free and vegetarian options on late room service menu.

pet fee was a little higher than i expected, i think it was lower a year ago

no breakfast option for room service.

loved the modern feel and the bar downstairs was very trendy with a dj

the early check in as standard - and the option to give them a call to see if even earlier is possible

the hotel offers room service, the room was very nice, the bed was comfortable

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

lovely bar and breakfast area

good that it was a late check out

early check in & late check out. window opened much appreciated.

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

we used the bar where again the staff were very friendly and cocktails were tasty

fed building; lots of amenities fantastic services and fully equipped training facilities ie pool gym sauna ; it ticks all the boxes highly

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

clean rooms good price value for money swimming spa all clean will go back and stay

pool facilities, really good breakfast, quiet nights' sleep, good sized room, friendly staff

central for lots of pubs , resteraunts and theatre , plus late check out till 12 if needed ,and free parking, would stay

young kids couldn’t manage the numbers and no one in management position to oversee

loved my room with kitchen facilities and the size of the bed was fantastic

no early check in available

the location is fab and the bar below is brilliant.

due to our situation we needed early check in which couldn t be guaranteed but staff did everything they could to accommodate

i never use the spa/pool in those places anyway very comfy, very reasonable

lovely location. friendly landlady. excellent breakfast

parking was a little tight as shared semi on street with the row of houses.

the breakfast waa fine good choice and well cooked

the bar staff exceptional

bar and restaurant facilities if required

kids running past nocking on door and running away from 6

well positioned, easy access. plenty of parking & free wi-fi.

good wifi signal

bar had a lovely atmosphere and plenty of areas to sit

everything, kids loved the breakfast

breakfast was very good with lots of choices

limited choice of breakfast and same menu on a daily basis.

i will be back in a few week. breakfast room service was great ud83dudc4d

late check out, great hotel

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

ordered room service which came quite burnt, but we hadn't eaten all day so didn't bother to complain

good size clean room room service was good aswell

was good here, breakfast was very good, staff were excellent, gym facilities were good and

as due to staying there for work during lockdown everything was closed however they did offer room service for breakfast and evening meals