only real complaint was that restaurant and bar was closed for refurb and this was not disclosed on the agoda website when i booked, but i

it has a bathtub and offers room service.

second the room service just took forever after ordered and paid

to meet a list of criteria, which includes staff at the hotel 24/7 and facilities for meals and room service, amongst a larger list of expectations

restrictions due to covid so perfectly understandable that bar and restaurant closed during our stay which was a shame

hotel itself is beautiful, the grounds are amazing; the location is fantastic and the pool/spa/ gym were great too

breakfast, beautiful views from the balcony and the hotel in general

drinks and bar food also very expensive

the spa was excellent and staff were

too many noisy kids & no quiet area in the lounges

not possible to have breakfast as the bar was closed.

location, cafe, restaurant and spa treatment all wonderful. friendly and professional staff.

we also booked spa treatments, which we were looking forward to, but had to cancel these as we needed to leave the

i loved the lounge, bar and restaurant area

the location is generally quiet and offers spa treatments with separate restaurant/bar and cafe-style breakfast/snacks

nice lounges and bar area

it was a very pleasant surprise to find an ev charger available for use by customers

plenty of parking

parking could be an issue, probably because of the building works

the wifi was more miss than hit

food & drink, friendly staff who obviously love working there, enticing bar and restaurant with an open fire, clean comfortable rooms, plenty of free parking, lovely

toby bar manager very friendly and chatty

we had dinner and drinks in the restaurant and bar and this was also brilliant, staff are so friendly and the breakfast was so good - we will be

the bar and other public rooms were well kept and clean

breakfast was very good

a marvelous terrace and beautiful view very good restaurant nice bar and common area

the waiting and bar staff were excellent

breakfast is outstanding and so many choices we ate so much we didn’t need lunch the dinner also

hotel very clean, bedroom and en-suite of a high standard. nice breakfast.

fortunately the bar was open and we enjoyed complementary drinks whilst waiting for a pizza delivery

with lots of 'bear' references in the paintings and the ornaments everywhere including the bar and eating areas

lovely room, very friendly, helpful staff. really great food and bar /restaurant .

beautiful breakfast

fantastic breakfast especially the black pudding.

great kitchen facilities

we took our dog and there was lots of space still, well equipped kitchen

a proper table and bench seats, a proper kitchen, great facilities for a shepherds hut

the bathroom and kitchen were really well equipped

if you're planning to stay for more than one night, there's a kitchen area with equipment and bowls, plates, etc

the gym, sauna, swimming pool, fires,

2 pools, gym, croquet, kept us so busy we hardly had time to see the new forest

the spa facilities could do with an upgrade.

the sauna was unavailable during our stay due to a broken door and i thought the spa treatments were a little expensive

there's a walk you can do straight onto the forest from the hotel which the kids enjoyed especially seeing all the wild horses

we had breakfast in there bar area , which was lovely fresh good products

bar and restaurant areas are comfortable and nicely furnished

lovely bar setting, comfy room

great bar with nice seating

the bar was comfortable and reasonably price drinks

beautiful building and decor. lovely bar and restaurant and outside space. fabulous bedroom too.

lovely staff , beautiful hotel and rooms. delicious breakfast

breakfast is served in the orangery which looks out over the garden

the food was delicious - both dinner and breakfast

right on high street, the small touch of a personalise card for my partner, and the breakfast was delicious

lovely staff, comfy rooms great breakfast.

the wifi signal didn t reach our room some times.

the bar area was warm and they were very professional in their checking in process

parking on site and free

lovely overnight stay. excellent breakfast, just what we needed for cycling round the iow

20pm on saturday night we were told we couldn’t have a drink from the bar as it was closing up

breakfast very nice

good breakfast and a log fire in the bar area

a view from one window of some liquid nitrogen cylinders, a view from the other over the beer/kids garden

lovely room, food v good, bar cosy and good service. great location, easy walk into town.

sam and euan who ran the bar very helpful and friendly

great breakfast and generous kids portions on all meals and i love how accommodating to pets the hotel is

superb food lovely cosy bar area with log fire

the breakfast - it became a part of the holiday stay the staff made you feel welcome and felt proud if

place against the bigger hotels: outdoor play area is behind trees so you cant see your kids which is always a worry

wifi did not reach our

family rooms are great with built in bunks for the kids and our room the kids could see deer from the window

we had a young baby so got mostly room service in the evening so was really good to have great food

lovely room, water and fruit at reception the kids loved the games room and the pool

half empty,we had a room up 3 flights of stairs which is not ideal with a dog and there was no room service menu or do not disturb sign in room even though

excellent breakfast and location.

variable and inventive menu breakfasts excellent bar service great

style bar with good prices for drinks and food

burley inn is a ‘bit tired’ in places but the hotel and bar is so busy it must be difficult to find the time to keep on top of everything

good breakfast

wifi is a bit of a struggle to get connected so didn't bother in the end.

free parking, good food, good wifi

parking was difficult on the property but plenty of spaces in the

close to the seafront, nice pub with good food and customer service and with free parking

with social distancing measures, we felt very comfortable how things are run throughout hotel, bar and restaurant

only decaff coffee supplied, no lift, very limited parking due to wedding party

we could also use the pool if we wanted to and everything exceeded my expectations

very poor wifi and service charge for bar menu (only 50p which sort of makes it worse) (-)weak wifi connection (-)wifi speed in the room was a little slow and the swimming pool would benefit from some shade in the (-)wifi connection weak (-) wifi was very poor (-)wifi wasn't great (+) we worked from the lounge on the monday morning, the wifi was ok but struggled a little on video calls (-)wifi didn't reach room. (-)was no wifi in the room as we were in attic - appreciate it s an old building but i m sure some (-)was hard, wifi really poor and the room not as expected

however when we got there we were told that dinner was fully booked and we couldn't even have room service

breakfast and dinner maybe a little on the pricey side, but they were very nice and the service was

the weather was terrible but the bar was full of people enjoying the entertainment singer shan̈non white

evening drink in bar in a great atmsphere

early check in

basin shower ensuite excellent sea views two sides tv wifi free parking and breakfast included bar restaurant great walk around hengistbury head weather wet windy

free street parking seasonal summer visitors locals use bar restaurant residential seafront position commodore hotel by green king dinner expensive ale pie

we could hear kids running up/down and jumping in the room above ours for over an hour at night which meant we

great for the kids

kids would have liked a more kid-friendly range of breakfast cereals

the bar area in lovely with a log fire on cold nights

as was breakfast

excellent location, charming accommodation and a superb breakfast - would stay again

the breakfast was fantastic - great variety, good quality food and piping hot excellent service

the breakfast was fantastic and staff were lovely

room lovely location fantastic breakfast was perfect with a lot of choice

really lovely breakfast made to order

both breakfast and dinner were great, the train carriage was a hit with the kids and loved by all

vegetarian option available for breakfast

the dog was also thoroughly spoilt by the owners who brought her biscuits and breakfast

rang up and were able to secure an early check in as we were going to a wedding that day

here several times when visiting christchurch, the avon causway is situated near hurn airport, breakfast caters for all, rooms clean and beds very comfortable, staff pleasant and

quiet, a spa 6' from the door of the apartment and surrounded by nature

wifi has improved a lot

the alhambra dining room is a gem and we were lucky to have breakfast in there twice

staff very friendly breakfast dinner and lunch great

we used the spa facilities which were fine, steam room was closed and there were noisy young kids in the pool which took away from the relaxing atmosphere but generally a good experience

comfortable, lovely staff, cosy bar area, good breakfast, fantastic room!

a suite, but the bedroom was smaller than my kids standard king size

the bar man on our arrival was extremely welcoming and very efficient with his service

nice outdoor area with bar and pizza bar

the restaurant & bar are very good & the staff friendly & attentive

wifi didn't work in the rooms, only in the lobby

menu not up to the standard of the rest of the hotel a sheet of paper was more akin to a bar menu

also, the wifi was awful, honestly useless

the pool was very crowded - full of kids

fantastic stay with lovely helpful staff and superb breakfast

friendly, helpful and welcomng; decor/ furnishings fresh, attractive and comfortable; spa staff lovely, treatments excellent and facilities clean and attractive

food was lovely and the swimming pool was well maintained

spa facilities

there’s adult only spaces but milk and cookies for the kids

beautiful location with lovely spa and pool

like some chain motels i could mention) and works well in communial areas - not in

very helpful and friendly staff, rooms were spacious and clean, swimming pool was very good too.

really decent. great size rooms. lovely location. great parking. just really decent

located with street parking

also, my room was very basic, as there was no air conditioning, no fridge, no phone or room service

breakfast was good with a wide selection and tasty

blinds, no soap in dispenser, loo wasn’t clean, but comfy bed, lovely friendly staff and nice breakfast

some plates and bowls not clean for breakfast and the coffee machine was not working properly

this place offers good location to bosecome beach, rooms are clean, good selection breakfast and very attentative staff, georgina she serve breakfast with a smile and attention

miguel, hotel manager worked very hard to accommodate everyone for breakfast and deal with enquiries

lift was broken, the gym was under refurbishment, no hot water the 1st morning, tv signal very

staff were super polite, the spa was lovely and the breakfast in the morning was very good

could not get the wifi to work for us

the access to the gym, sauna, and indoor pool at the sister hotel was nice

clean lovely pool by

wifi didn't work no hairdryer, although advertised as included long check in time, due to the poor

kids throwing pillows in the bar 3 broken glass all over the toilet floor and excrement left in all

very comfortable bed and , helpful staff, excellent free wifi.

had a room service bill and the porter decided to knock my room at 08:37am after a heavy night to give me

hope to be back soon as really enjoyed the stay. the spa was great.

good value for money clean room breakfast was great staff was good

we liked all the breakfast.

the bar closed very early and didn’t have much of an assortment

the room was amazing. as was the breakfast absolutely delicious

the staff were really friendly and very helpful, and the breakfast catered for everyone's tastes, and it was lovely

kids screaming late at night and early morning.

no food at all in the evening. only bar was open and no snack available at all.

water pressure is good, the place is clean, the parking is enough, the staff are very nice, the breakfast was also very good

breakfast on last day of covid rules

not so clean, small sink, not comfortable. bad wifi.

the food provided was excellent and the staffing of the restaurant and bar was first class

ground floor it was much better,the only thing that lets hotel down is that there s no cleaner room service just when your departing think they should look into that

room service never changed the bed sheets at all and just turned the quilt the other way around

good old hotel, lovely garden, life music, nice bar and reception. helpful staff.

room service cleaner i could be at hotel for a week and no service not good enough.

room service wake up us at 9:00am to make the room and when we asked to came late the girl said

modern bathroom facilities and clean though it was ground floor adjacent to building services & laundry facility and warm

wifi wasn't that great, was barely able to connect to it from my room

the bar and the room and the swimming pool

breakfast was very good size. entertainment at night, gym swimming pool, spacious room

the are good and welcoming, the spa area are good

i didn t use the facilities such as the spa so cannot comment on that

location was perfect for a morning run on the beach and activities for the kids

of the usual information in room about wifi, restaurant, area, spa

no phone in room for room service

the bar with pool tablec

wifi good

were amazed by the quality of facilities, service and breakfast that we enjoyed

only the poor wifi signal

comfortable clean warm and tidy very helpful staff and free wifi

great location had a bar parking

stay, especially drinking a glass or two of wine out on the sun trap of a patio, by the swimming pool

bar area was adequate, however could have been open late evening, without having to ask, however,

i didn't use a swimming pool because swimming pool it is open from 01

outside pool lovely suntrap

everything but the kids loved the swimming pool the most.

enjoyed the bar meals

wifi connection not great in the bedroom but fine elsewhere

cosy hotel with everything i could want. very friendly staff. nice with a heated pool.

the pool is great and warm, which is a plus if you have kids

ie had to go to bar to order more drinks during meal and not offered a dessert menu, so we didn't bother

positive, just we bit slow on breakfast service but ain’t we all :) i will defo visit again

bar and restaurant was very cosy

a delightful find. well stocked mini bar and toiletries. over and above expectations.

fab environment, great room and breakfast

not good enough room service for a 4 stars hotel

the location was brilliant. stones throw from everything. bar open late ud83dude04

after a day at the beach, i was unable to give my kids a suitable bath as even on the hottest setting, the water wasn’t even lukewarm

half went down to get a couple of cokes from the bar but no staff were to be seen, probably just bad timing

lack of wifi speed. unable to watch films on ipad

though the room was clean, as well as the kitchen area which you had to pass, the access from the bar area looked quite grubby & the carpets looked very dirty

some evening we just used the bar and it s a beautiful old world pub, beams and traditional feel

central and lovely bar area

the bar was closed on the first two nights .

over all i think this place is a bargain and the lady behind the bar very polite and helpful

bed was very comfy. excellent breakfast and evening meal.

well equipped with kitchen utensils

friendly and welcoming, lovely breakfast, convenient location

first class breakfast

the bar was buzzing too

the shower hose leaked so i got soaked when showering my kids and there was a very dangerous electrical socket in my room although it was hidden behind a

early check in won t kill the business

the money it ticked my boxes for 3 nights with the kids and the heated pool was a winner for them

wifi only worked in main building

service they provided was excellent and there was no problem with room service

loverly hotel comfortable beds loverly pool very clean good location and friendly staff

very quirky decor, great pool. loved the sky bar.

location was very good excellent view star fantastic breakfast very very tasty have been many times and will continue to come for many more thanks for

it was very clean and included swimming pool, sauna, steam room, etc, breakfast was plentiful

bed and decorating and spa facilities and the gym

food was to a high level for breakfast lunch bar snacks and dinner and a good selection on menu a credit to chefs each day

could not order room service that evening due to staff being busy with party

a couple of niggles - asked for nappy bin to be emptied and wasn't till we left and room service tray not collected so we just brought down ourselves

the pool was a big hit with the kids as was the games room

- perfect for the kids to have a swim and us adults to take turns in the sauna and jacuzzi separate bedroom to put

the bar is excellent with a huge tv to watch with a great view over the sea as does the comfortable

it was also great that the hotel had a bar and the staff where very welcoming and nice

we also managed to get back to the hotel early to have a drink in the bar and a very welcoming and friendly conversation with the hotel team breakfast was lovely most of

staff very helpful. nice breakfast. location excellent for bic. good view from bar and lounge.

location of hotel is excellent with bars and good restaurants nearby

nothing was too much trouble we had the family suite 2 rooms behind 1 door 3 single beds for the kids and a double in another room for us we will be back great

which you normally get for breakfast if it is included into the price for room, they have kids menu, and my son had pancakes

adults 4 kids (12, 10, 9, 8) booked room for 6

we had a room for my kids and one for my partner and i

they allowed a very early check in which was really good of them