we missed the pool

it was supposed to be an upgrade but it was dark, outdated, and the kitchenette was barely functional

was very small with kitchenette near bed

laundry available on site. people are friendly.

front desk helped with directions to the downtown, and on guest laundry usage

toilet wasn’t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in lounge wasn’t great, no aircon

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

the room was old fashion and has small kitchen area.

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

lived in this hotel with our kids for 8 days, and everything was great

buffet breakfast was very good. having the kitchen was helpful

convenient location, good breakfast. efficient and helpful staff.

wasn’t quite, kids next door were screaming

breakfast and gym facilities. friendly staff. our doggie was happy with the room

nice clean big room and flexibility for an early check in

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

our laundry service took 24hrs to be ready.

same day laundry excellent

early check in was great, breakfast was ok as well

helpful and friendly staff - supported us with early check in and late out, and extra amenities great size room and very

pool was perfect for the kids to relax in after a long day

staff should have alternative laundry rather then using guest laundry, especially when there is only 1 machine and 1 dryer nil

the kids enjoyed the pool and it was in a great location in the city for my meetings and for dining

the common usage areas like the pool, laundry, gym are very accessible and well maintained

the kitchen and washing/drying machines

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

has washer and dryer and well equipped kitchen

there is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

pool for the kids

the treasure chest was a delight for the kids and a very nice touch

allowed early check in which was very helpful

the gym is great and a great way to end every evening

quibbles: the gym is inadequate, and the bathroom flush does no work well; it typically took two to three flushes

the gym was in the basement and shared access with cruise ship passengers.

bar and restaurant a bit pricey, but staff kindly gave us other neighborhood suggestions

below street level is a food court, has early check in

amazing location and the kids loved the pool!

amazing location and the kids loved the pool!

bed comfortable, room service & food excellent ideal position for discovering vancouver

we had room service and it was excellent, as was the cooked to order

boutique hotel in a great position with extremely friendly and helpful staff and a fantastic bar and restaurant with great food

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

very good room service; good food and prompt service.

room service was great

were very nice, friendly, and accommodating to my requests for an early check in and late check out

location, room size and facilities

service/staff /room service meals fantastic!

kitchen was great; the staff was excellent; the breakfast was excellent as well

room bar and restaurant are excellent. food is first class.

clean, tidy, comfortable good service - excellent cocktails and food in roof top bar restaurant

room service and house keeping needs improvement. front desk did nor respond to calls.

the bar area was also first class - decor, food, drink and especially the waitress

the bar stools are broken upstairs

decor of the lobby, bar and rooms

the bar and suite we stayed in

from staff, room service, problem solving they are great in all aspects and we really enjoyed staying at

staff went above and beyond by dropping off cookies for the kids in our room :)

pretense, the wedgewood made me feel welcome even while wearing jeans and chasing my rambunctious kids through the lobby

wifi worked well

breakfast was really great, kids loved it

liked that i was able to get a late check out and keep my luggage safe after checking out for as long as i

we were sent an extra roll out bed so my kids wouldn t have to share a bed

balcony, room service. new room decoration was great.

had a mini bar but also an extra fridge to store personal things which was great with kids

the gym was outstanding

good size room and bathroom. great bed. guest laundry.

babysitting facilities (one of the reasons why we chose the hotel as we were travelling with kids) and a free taxi transfer from the airport (+) my kids (7years and 5 years old) loved the pool and hot tub (+) had a mini bar but also an extra fridge to store personal things which was great with kids (+) and also my kids enjoyed the pool (+)the decor and atmosphere felt luxurious annd also relaxed and very kind to families and kids. (-) the kids still loved it but it lets the hotel down (-) they didn't offer any extra information about amenities or things to do with young kids (-)was closed and we were not notified of this at the time of booking this was one of our musts with kids we would have booked somewhere else if we knew (-) we had booked our stay there specifically for the kids to use the pool, pool was closed during most of our stay

no laundry bag to put worn clothes

gerard s bar had an old style club feel to it which we loved

the kitchenette was nice. the staff was very friendly and helpful. the kids loved the pool.

loved the access to a kitchen as well as great bar /restaurant on the premise

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

perfect location, great family hotel, ev charging,

gym was spacious considering the hotel size

was spot on, great room & facilities, staff superb & very willing, restaurant & bar fabulous

the bar on ground floor of hotel was also amazing with incredibly lovely staff and amazing drinks

room service is excellent and comes from tableau bistro

i thought the gym was way below standards.

had a small gym but no other amenities

well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re travelling

unfortunately, gym facilities closed firstly due to renovations and then covid restrictions.

spacious suite with a full kitchen was perfect

central location, large rooms with lounge and kitchen, good views, helpful and efficient staff, very clean, comfortable beds

my partner and i loved the gym

staff is friendly and accommodated our early check in for my bride prep day

toilet no door- very bad for kids

wifi kept disconnecting and i would have to reconnect

gym was way bigger than expected and fully equipped

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wifi speed

the spa was closed and the sauna. home service plates left in the hallways all day

easy check in. front desk staff was friendly and accommodated an early check in.

i requested early check in, quite far in advance, but the staff at the front desk advised that they couldn't

staff is incredible - always happy to help, wonderful with kids, patient and kind

free coffee in the kitchen with the cofee pot

the rooms are more like suites, with separate bedroom, living room, bathroom and kitchen

faucet in the tub was drippy and the faucet in the kitchen was a bit stiff

the old elevator, the claw foot tub, the fact you get a whole little apartment with a full kitchen containing almost anything you require

bedroom with extra living room and kitchen is just perfect for a family stay

didn t have a bar area open where you could sit without being in the casino

wifi is way too slow, probably because they are a casino resort and they want all their guest in

tjesesk chair needs some tlc we couldn't order room service

everything else about the stay was awesome, and room service was great too

we got a free upgrade to a king suite, and we enjoyed the pool