airport shuttle was a wonderful service and it was on time

however this hotel never provide the free shuttle services to airport anymore

it because it had a shuttle, but unfortunately they were on strike

one bar staff at night who struggled and then was irritable when additional staff gave some support

luckily, the bartender kept the bar open for us

the laundry will need to improved

helpful staff, the breakfast if you choose for it to be included was great value it was proper cafe style breakfast

st everywhere) and dull

room it s more like an apartment than a hotel because there is a kitchen

the room service is not professional at all

one airport shuttle running in the evening so we had to stay in the shuttle (with 2 very tired kids) for a while when the shuttle u-turned to pick up more people when we were already halfway

and it looked like about a 15min walk to the casino

pool, unique stylish bedrooms and proximity to sky train

location to airport, staff and shuttle!

i like the pool and the tv and the bed

room service food was hot, fast & delicious

the pool and hot tub- there is a slide for kids, the gym is good not amazing but clean and quite a few machines, very relaxing

the hotel/resort was great, the casino was very nice, and the food at tramonto was delicious

great pool and water slide for kids

also prices at bar during happy hour

full kitchen fully equipped, king size bed and an extra sofa bed

very good supplies in the kitchen

beautifully stocked kitchen for anyone who wants to do their own cooking while staying

stayed in a room in the back of the complex, so it only had natural light coming into the lounge/kitchen area

was a cute little apartment type stay - little kitchen, living/dining room with a separate bedroom and beautiful bathroom with a decent sized bath

the room was old fashion and has small kitchen area.

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

toilet wasn’t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in lounge wasn’t great, no aircon

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

the restaurant room service was slow

since we were still in the tourist mode we were not able to connect with the off site laundry

stay here quite often when we want to get away from the kids

moreover, the wifi disconnects several times

were very helpful, gym is good, plenty of good restaurants around once you head down the hill from the main street

the kitchen was well stocked

rooms are spacious and amazing with a kitchen and many utensils

there is no front desk, no concierge, and no room service but you do have a kitchenette and in room laundry machines

comfortable bed and quality kitchen facilities

refreshing change from droll hotel rooms with great kitchen and laundry facilities too.

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

great kitchenette area with wine glasses & nescafé

also smile thia wellness spa across the street from the hotel was insanely fabulous

my kids also loved the pool

the hotel's impressive facilities, including the pool and gym, provided a delightful and relaxing stay

location, close to costco, roger's arena, the para casino, 6 blocks from skytrain to airport and granville street

having a guest laundry room worked out really well for us

room service forgot our order but gave us our meal free which made up for the late dinner, not an

it has *real* wifi,

none. i just wished i brought a bathing suit for the pool!

we were there for a week and needed a kitchen and laundry facilities and our room had both

decent gym also

website mentioned ongoing construction and a restaurant with room service

room size and the kitchen. give me early check in.

their rooms/suites are wonderful, fully equipt kitchens and in suite laundry is the cherry on top

were able to accommodate an early check in at noon due to flight arrival

were that there were no towels or drinking water in the steam-room/locker-room area, and that the pool officially opens at 6:30am -- which can become an issue if you are in a pool-facing room and

room was really comfortable with fully equipped kitchen, lovely bathrobes and the most comfortable bed

gym was pretty good, maybe could've had a touch more stuff

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

decor of the lobby, bar and rooms

huge bath tub in the middle room and room service for breakfast! amazing staff.

the staff were exceptional. rooms are very comfortable and room service polite and discreet.

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened by a

i recommend room service for breakfast

my kids enjoyed the outdoor pool.

about a ten minute walk to the closest metro; convenient laundry room; breakfast was simple but good; within walking distance to a couple of other food

great breakfast, great room, clean. perfect for a business trip.

we had to walk to an atm to get cash to use the laundry.

breakfast was excellent

the room also has a full kitchen

loved the access to a kitchen as well as great bar /restaurant on the premise

the kids were blown away about how fancy the place was

the kitchenette was nice. the staff was very friendly and helpful. the kids loved the pool.

instead we sat in the lobby with 3 small kids for better part of the day

babysitting facilities (one of the reasons why we chose the hotel as we were travelling with kids) and a free taxi transfer from the airport (+) my kids (7years and 5 years old) loved the pool and hot tub (+) had a mini bar but also an extra fridge to store personal things which was great with kids (+) and also my kids enjoyed the pool (+)the decor and atmosphere felt luxurious annd also relaxed and very kind to families and kids. (-) the kids still loved it but it lets the hotel down (-) they didn't offer any extra information about amenities or things to do with young kids (-)was closed and we were not notified of this at the time of booking this was one of our musts with kids we would have booked somewhere else if we knew (-) we had booked our stay there specifically for the kids to use the pool, pool was closed during most of our stay

paid wifi is a joke

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to all the staff for making it

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

should have wifi in the room

kids enjoyed the scooters available to them as well

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

early check in was great, breakfast was ok as well

our laundry service took 24hrs to be ready.

when i called to ask about an early check in, i was sort of brushed off and told to call back in an hour to which i didn't as i

breakfast is too sweet. cake, juice, yogurt, everything is sweet, and no option.

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

location. staff, breakfast

the breakfast was fantastic

hotel had nice lively bar with a fab friendly barman we also walked with our large cases to cruise terminal which took 10

one bedroom suite--full kitchen, glassed in work space with glass wall view, roomy bathtub, comfortable bed

we literally had a small apartment…bed/bath, kitchen, dining, living room

had a small gym but no other amenities

laundry service was fab and staff were very friendly and helpful

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be able to top it up and use it on the

room service and house keeping needs improvement. front desk did nor respond to calls.

the bar stools are broken upstairs

wifi was also excellent

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

during room service, robes were removed without replacement, and dirty cutlery was left on the table

the gym had a water fountain but should've had water bottles

all staff were great. very friendly. very competent. really good room service. spotless room.

laundry service was well priced & efficient

wifi was intermittent but i didn t mention it as we weren t in the room much

room service was very friendly and efficient and coffee etc. was great

spa service/menu really, just an on call massage option you can book in advance

the gym exceeded my expectations, both in terms of size and the quality of the equipment

the gym was also great for a quick work out

no spa despite claim. small room and relatively expensive. no other facilities

had to call for room service to have that brought up every day