staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

pool areas are nice and the location is beautiful karla and roxanna were great.

gym facility was well equipped, clean and staff very polite

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

would have preferred that the pools here a bit cleaner

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

direct beachfront spa amazing ambience top

we didn't really like the pool outside our door

30 as an option for people who didn't eat breakfast

the family makes sure you do not need for anything, they offer the freshest breakfast, dinner and cocktails you can imagine and total peace and quiet

you can hear a lot of birds and other animals around when you relax at the pool

car parking close to the cabana

we were traveling with four young kids and they had an amazing breakfast prepared for us each day

the wifi was a little slow in our villa but good elsewhere.

not the best for kids wanting to play in the water

not the best for kids wanting to play in the water

eaning, changing of trash with toilet paper in it) at all

the property has decent wifi which we tapped into to stream and facetime

great large unit (3br/3ba) with two hammocks on the balcony that the kids fought over

bar by the beach, it is different story, you have to order food

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

large apartment well equipped kitchen although an electric kettle would have been nice

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

great kitchen too

very spacious area, dining, kitchen, balcony

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

poor - nothing happens unless you ask the staff at least three times

pool and swim up bar area were very clean and well kept

for kids it s so overstimulating be prepared that when you ask for something or order something,

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and very good breakfast buffet

i had to take my kids to a different beach so they could play in a clean beach area

breakfast option wasn't good-only one cafe no place to eat dinner - near hotel hotel room porch was

breakfast was good

we went to a grocery in tulum and made ourselves a nice breakfast

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

close to highway, traffic noise, breakfast only after 9:00,

there is a good breakfast in the morning

also, we really liked the breakfast place and bakery called pan & selva just down the road

cosy, comfortable beds, clean, simple but freshly made breakfast every morning, very friendly staff and best of all - there’s spider monkeys everywhere

to maintain and clean the pool

the morning visits from monkeys for their banana breakfast

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

the bar man there makes awesome cocktails

room service all fun inclusive kind staffs bathing facilities

:30pm)

i was able to reserve activities, airport shuttle, and restaurants prior to my stay

we treated ourselves to hydrotherapy at muluk spa - a dream

our kids loved the big pool with the fountain and it was all well equipped with chairs and umbrellas etc

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

clean spacious and looks exactly like pictured in the app…my kids loved it…would definitely book again

nice restaurant on site with lovely breakfast

we arrived at around 1 and they allowed us early check in

kitchen was poorly equipped

a few more necessary kitchen utensils would have been helpful, but nothing too dramatic.

the pool is very small

large kitchen/dining room with a comfortable couch

the apartment is spacious and comfortable with a common hangout space, a kitchen to cook in, a clean bathroom, and comfortable rooms

4 swimming pools, great garden, nice spa area

the pool was wonderful as well and the room was wonderfully decorated

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

swimming pool might be a bit cleaner. rooms are not perfectly isolated from the hall.

pool was closed, half of the building was under construction

i enjoyed the clean pool for cooling down, and the 7 min walk to playa del carmen beach

very close to the center, room was clean, the owner is really nice, clean pool

communication skills, been waiting for more than an hour outside to get inside, dirty pool and surroundings