the pool was available

trash, beer bottles/cans and food was strewn about in the parking lot

the pool no longer exist

wifi a little sketchy when raining.

beds very hard. should be easier way to get off porch down to river. parking is very very tight.

close to the casino. nice and quiet.

went in the pool and there were too many bugs

i wasn't expecting room service

this property is immaculately kept. has a pool and is super quiet.

everything was great / parking was a bit tight

amazing breakfast

it is friendly, beautiful location, great supper and breakfast.

breakfast was good except for the fact it was already on the table when the dinning room opened and

the dinner and breakfast were top notch

- cigarette smoke and buds all around - worn out sign, rooms, reception area - very high $25 pet fee for a 2 star

$25 per day pet fee was not advertised. we felt that was excessive.

location was great. $25.00 pet fee was great.

no mention of pet fee that i saw while making the reservation

the pet fee was too high. pet fees should be mentioned up front.

jacuzzi nd pool

indoor pool is big and the kids loved it

pool was clean but it was no advertised as being de-attached from the building

the pool was very nice

the pool area was amazing. we loved it!

two was the breakfast never varied, always eggs, sausage, biscuits, gravy, cereal, and pastries

we did not take advantage of the breakfast

we had a clean environment and very friendly staff! the breakfast was soo good too!

location, breakfast, riverfront balcony room and the baby geese

breakfast was tasty

that the pool closed. had to unplug tv & fridge to use microwave in room, no light bulb in lamp

cleanliness,staff,and breakfast was excellent

it was also nice to have a decent breakfast available

breakfast was lacking

location and pool were great .

we rented the room with a spa and they didn't have enough hot water to even fill the tub

spa tub

the breakfast choices.

it's so close to the casino

great, get you started breakfast

possibly some hot items at the breakfast buffet would be nice!

the bed was so comfortable, the pool was great, staff was friendly and helpful.

convenient and clean. love the rooms by the pool! will def be back! soon ud83dude1d

foot step from kids running and jumping

and rooms were quite despite the room full of rowdy kids down the hall didn't hear them in our room

breakfast was wonderful. the staff was so helpful.

the hot breakfast was a delicious surprise

didn't have breakfast

very clean room,bathroom etc. excelent staff,terrific breakfast!!!.

breakfast staff were terrible even though they were busy they took the time to help

breakfast should be till 10am or 10:30am. some of us need more time. thank you.

loved the pool and spa

location pool and hot tub

that they don’t cook breakfast- meat. only waffles. thats a disappointmented

the breakfast was good! pool and hot tub was great!

walking distance to casino

great location, rooms were very clean, breakfast selection and quality fantastic !!

breakfast was great!!!! location very close to casino....

rooms were fantastic, breakfast was good, a 1 minute walk to casino

very clean and close to casino

pleasant staff, allowed early check in when i arrived earlier than expected.

breakfast could offer a better selection.

right across the road to casino.

to the casino we could walk there

the room was clean ant it's right across the street from the casino!

after all, most people value a good night's sleep more than fancy spa or gym facilities

did swim in the indoor pool, and it was outstanding

bar none the best outdoor walking experience i've ever seen

booked both nights we were there, and apparently they wouldn't even take walk-ups to sit at the bar

many high fees especially on room service soco rooms need updating,although i appreciate them being clean and

pool was an added bonus - big enough to actually swim and loungers outside to catch a bit of sun

the pool water was too cold - freezing to swim in.

new hotel clean , comfortable beds , nice breakfast , indoor pool and hot tub , friendly staff

pool was little cold

we enjoyed the pool and hot tub

breakfast good enough

there is no laundry service

we had a motorcycle trailer and were given special parking in front

plenty of parking

parking and access was convenient and well lite

pool was still open in october

parking was very limited

parking was a little tight.

location was great, management were friendly and helpful, good laundry option.

parking lot a little small on the side we was staying but was fine

pool was dirty

pool was too cold and not clean looking

was fine the location was good and the staff was good had a good pool and the place was

my room was adjacent to the laundry room so the whirling dryers were noisy

the pool was clean and in good repair

pool had lots of kids and people when we got there, who we later saw leaving and going to campground or houses

peaceful, friendly environment, great pool, beautiful grounds and everything a guest could need.

s clean, quiet, the wifi works and it has a nice pool area

beautiful place he loves the motel pool and the train

the microwave being in the laundry room

pool was open but to cold to swim

the pool was too cold

we have 3 small kids ages 5 years, 22 months and 6 months and even

pool towels provided and it was quiet even though we were right in front of the pool

clean room, location was great, pool was very clean, a great affordable price...great visit

no parking and tv didn t work

the breakfast was just what you find anywhere these days. not very exciting.

cleanliness, location, quietness of rooms, breakfast and parking

they definitely could use more parking spaces

pool to small

breakfast incredible! pool & jacuzzi were clean & excellent.

i also liked they had an indoor pool and hot tub and the fact they offer actual breakfast

staff was very friendly and helpful, rooms were spacious and very clean, the breakfast was great

kids loved the pancake machine

room was wonderful and fit our needs, we loved the pool, breakfast was delicious and the staff was attentive and friendly

didn’t like the fact the hotel staff let about 25+ band kids and parents visiting/playing some game in the hotel lobby yelling, screaming, doing cart

breakfast was always delicious

location was nice a short ride to the casino, friendly staff , easy fast check in , the riverview was amazing

staff members were friendly, had a good breakfast the next morning, beds were very comfortable, great water pressure in the shower,

kids running in the hallway

the parking lot entrance was awkward. the only usb port near the bed had no power going to it.

small room, inadequate parking,

tight parking

well lit parking and generous width parking

the staff was very helpful, even with our late check out and their use of technology for keyless entry and auto messages is helpful

it was clean. the staff was nice and they served a full breakfast.

very clean and good breakfast

they should add a filter to the laundry room' s window to avoid the waste to go in the pool area

had to skim the pool before we could get in it

breakfast wasn't stocked adequately, got there at 8:30 and lots of items were gone.

the pool is was nice to cool you off

wish there was an indoor pool or hottub

arrived at hotel from the casino around 2am

booking.com didn't mention the $30 pet fee. i feel like they should reimburse me.

i enjoyed the quilt and the kids enjoyed the pool

bar and bistro was so enjoyable

although the pool was closed for the season and we didn't have much time to use any of the other facilities, it

great bar tender

but, there was a bar and grill across the street that had really good pizza and live entertainment

was amazing and will come again really soon the pool was clean every one was friendly and i love the horse back riding my kids had a good

pool was also closed due to covid

pool was nice and clean and grounds were nicely manicured

2 creeks, pool, grills, plenty of places to sit, corn hole, just an all around nice little place

the pool was closed!

nice quiet place for you to go to. you can sit by the creek or swim in the pool. very relaxing

pool was too cold to swim- but it was very cold outside.

pool and spa were great

rooms have ample space and include a kitchenette

could have had plenty of change for laundry

decks, hammocks on creek side, indoor pool and out door hot in great for the spring or summer

the view from our room of the creek and the pool was awesome kids enjoyed swimming and the breakfast was

good staff and breakfast was decent

that breakfast wasn't serverd and the gym wasnt open and the pool was dirty

also, said gym and spa were closed, but did hear kids in pool

only thing, little more fresh fruit at morning breakfast

jetted hot tub in the room with a full kitchen and a separate bathroom with a shower

no pool for the kids but we had plenty to do around the area.

we had the largest room with fireplace, jacuzzi, and kitchen

clean and comfortable. large rooms. nice pool.

the organized kitchen area was like being home with all the

the pool and hot tub looked very inviting

loved the hot tub and pool!

was the first time since my husband became handicap that we used a pool lift

they need more parking

great breakfast and the service was great. very clean place to stay.

not going into great detail but she was upset and was grabbing stuff for the kids and i

my kids don't say

cleanliness and professionalism from the staff. good breakfast too

i asked for early check in and they called to let me know my room was ready at 10:30am

the pool tiles need an upgrade.

was nice, as was the kitchen table & chairs & the completely equipped kitchen

the pet fee is very reasonable

rooms 8 an 9 have full kitchenette in them an r very nice

cozy place to stay lovely cozy beds, in the suite room i had it had a small kitchen,couch , dining table, wardrobe, 2 beds, full bathroom ,heating light in the bathroom

the room with full kitchen. the comfortable beds.

wound up staying 2 nights and if you stay multiple nights, room service won't be swinging by on their own

clean, neat layout, nice staff, very quiet, everything worked as it should, parking great

$30.00 pet fee each night for our large dog.

perfect location and worthwhile amenities. loved the pool and mini-golf adjacent to the inn.

don't like to pay a pet fee for each day stay

we got a complaint that my kids were running around when we had just gotten into the room and the kids were sitting on the

there was a hose left out in the pool area

the room was good but the laundry needed to be washed more

the price for a clean hotel with an indoor pool.

laundry service was so handy, except i needed to pay $2 more for an additional 10 minutes drying

it’s a comfortable place to be. staff are exceptional. the pool area was nice and clean

pool was closed.

and the pool was in great need of repair and a good cleaning

the pool wasn't usable and toilet lid was broken. other than that everything was great.

there's a pool that looked nice, but i didn't use it - there are picnic tables in that area, too

early check in

wasn't any breakfast provided

also there was no coffee available until like 7:38 in the morning there was also a very limited breakfast items and not some of the items that the website stated the water pressure in the shower

no breakfast and the hot water was barely warm!

no breakfast.

also gave us a discount on pet fee

when booking it didn't note a pet fee and they tried to add that

didn't use room service or kitchen facilities, so i can't really comment on those

if you book online, when you arrive with a pet, sapphire inn will add a pet fee

pet friendly hotel and when we got there they wanted to charge a pet fee

vered up)

pool out of commission for the summer 2023

fyi pool currently is not open

breakfast was outstanding.

vered up)

daughter and son in law ate breakfast and said it was excellent

breakfast was good. no comments on property, it was under renovations

i wish i had tried the pool, but time didn't allow for it

we loved the indoor pool & free breakfast

not partake of breakfast but did look in to check out cleanliness

property is in need of upkeep and updates. laundry facilities smelled damp and musty

it has laundry, a hiker box and is close to amenities.

very valuable as i came with a small motorcycle trailer and able to park trailer and car in safe spot

a little dated, it was clean and had all required amenities like small fridge, microwave, tv, laundry on site

the spaces in the parking lot were tight, making it

hotel especially back by the dumpster had an enormous amount of loose garbage blowing around the parking lot and the grass area

no room service, poor breakfast.

i especially like that one of the franklin hiker shuttle stops was in the hotel parking lot

staff was very helpful with early check in and tv repair.

next to a rushing stream, so a pleasant place to sit and enjoy breakfast

didn’t get breakfast which was ok . the location was ok .

too cold the heat was great in the morning and also helped dry out my wet pants from riding to breakfast the next morning

breakfast wasn't served, we always went out and ate or brought our food back to room, it had a

was no breakfast

pool was chilly.ud83eudd23ud83dude02

one day the pool was closed for several hours in the middle of the day

quiet location right before you get into maggie valley. very clean. nice little pool

pool still closed. lol

the pool could have been cleaner.

ashley really helped me out in a big way by letting me do an early check in so that i could shower and rest before going to the funeral

the pool, the fire pit, the other staff, and the guests are always amazing

the family enjoyed the stay. 11 and 14 year old loved the pool.

has a pool and corn hole boards but the pool closes at 8pm and they also put the corn hole boards up at

the pool stayed open later

up and met my 2 brothers to play golf

00 booking fee, plus the pet fee had gone up

were the problem change wording to say there is a pet fee not that there may be a pet fee

patel flashed me a post it note that showed $50/pet fee

i stayed at the lodge, pool awesome

was old, broke table by bed, tv did not work, wifi was also down, outside room area very old, boards needed replaced

wifi never worked

lake, restaurants, pool, and grounds

the wifi was there if i really needed to connect

place to walk around out back its very cute has little tables set up for you to eat and a nice pool

the breakfast wasn't what we are used to having at other motels.

breakfast wasn’t what they said it would be. it was only open for two hours long

we enjoyed the swimming pool

didn’t stay long enough to check out pool