liked to whole lay out of the room, the mini kitchen, the living room space with the balcony and the king size bed with the on suite washroom

bed is very comfortable, the kitchen is sufficient, bathroom is okay

kitchen has all you need to make your own meal

quiet, personnel very helpful and available 24/7, loved walking/running the trails, laundry facility available, ubc pool 5 min

expensive. damp air from laundry room.

rooms with accessible facilities (laundry, shop etc)

the location was great. beds were comfy. liked having a whole kitchen.

and if you needed to do laundry, it was available as well

modern, clean and full kitchen.

there was a laundry conveniently located on the main floor

facilities and the gym are defined lacking

our request for early check in was accommodated. excellent location.

very helpful cleaniness just on english bay gave early check in kept luggage f9r storage guidance for siteseeing mr jacobnidhan at fro tdesk was

noisy guests some of which, seemed to be permanently staying there with kids and even a

my kids loved playing by the beach before we end our day

it has a coin op laundry on site which was handy

also for check out i had an early flight and i asked one staff member what to do and they said someone is there 247 and then

coin operated laundry ud83euddfa is available

fairly big room, fairly comfortable bed, full kitchen, walk in for your clothes, a second away from the beach

a few more utensils in the kitchen would be great

staff is incredible - always happy to help, wonderful with kids, patient and kind

wifi was easy to access with a strong signal

main doors would be better if self opening/touch open as with heavy cases and kids a struggle!

as for pet fee i think hotels should have a special room for hyper allergenic dogs

spa - sauna

wifi worked well

wifi unacceptable. minimal speed wifi even after change of rooms.

bonus to have a great swimming pool as it was very hot

hotel is suites which gives you the freedom to shop for groceries and whip something up in the kitchen

gym could have had more facilities, thought this included breakfast and did not

we booked the hotel for 4 nights and they cleaned only 1 of our bedrooms after calling the room service and front desk multiple times

beautiful room, very clean, excellent breakfast. only 15 minutes away from downtown by foot.

the spa bath had hairs in the tub and spewed black flecks of gunk when used

excellent customer service. great breakfast. 24/7 gym.

rooftop bar closed for private event

advertise a jacuzzi spa on the listing, but it has been closed for many months already

location, kitchenette

gym was really nice, again limited users at one time

room service rules

friendly staff, early check in was awesome.

the well equipped laundry room was very useful

nice hotel with great amenities including kitchen and laundry

location, non smoking, early check in

early check in friendly helpful staff

great that they have a kit hen and laundry facilities

it’s close to everything and the big kitchen on penthouse

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

only comment is there was no reply from hotel after 2 emails asking for early check in to leave our bags at the hotel reception as our flight arrived 7am

00 early check in fee that they could not provide

check in staff were very obliging with early check in

accommodating to late and early check in and out

they do have laundry facilities and vending machines on most floors.

there is a superb guest laundry on first floor which was great as we stayed four nights

i like the property, lots of restaurants and bar near .

could hear the music from the bar next door

clean, quiet room, late check out option, very helpful and friendly staff - graham was so welcoming

great location. very clean gym and pools. checked vaccine passports and we will be back.

very comfortable, view spectacular, breakfast delicious

was a bit patchy - don't restock things like laundry bags and need prompting

with the bar and restaurant, (alittle over priced but had a good selection) in the north tower (+) the live music in bar one is excellent (+)modern, fantastic feel to it. great bar & restaurant too. (+)the staff were so friendly especially chloe and pauline in bar one and julia in restaurant (-)comfortable seating in the bar area (-)bar in the lobby wasn't that great of experience with the price you pay

swimming pool entrance from outside

perhaps the swimming pool area might need some refreshing, but nothing to complain about

a hot tub near the pool would be nice

wifi was excellent

close to everything; great gym; great room/apartment size; good breakfast; fast wifi

the pool area should be renovated

early check in late check

rooms were connected to each other through doors which made it quite loud as the next room had kids who were crying and shouting

friendly staff who helped us to get an early check in after a long

place, we did a leisure walk to stanley park, wharf and canada place from there with our young kids

friendly staff, quiet, early check in time, and close to st. paul’s hospital.

they granted us an early check in, and allowed a late check out

friendly staff, good shower, good location, comfy bed, late check out was 2pm - fantastic

in snooping around the property we discovered a coin-operated laundry room in the basement that wasn't mentioned in the description

asked for late check out ( happy to pay) but told fully booked

laundry onsite

breakfast waitress was very friendly. great that kids are free.

the room service was excellent. the cleaning person was very good and she has done a great job.

24 hour pool was the best thing about the stay and the kids were so happy with that seeing as we got in late

also when i arrived i was advised there was no room service due to covid which was not advised at time of booking

no wifi on tvs, no deal for restaurant, expensive parking and not included

liked the staff s friendliness and how when we arrived early and asked to store our luggage till check in they were able to give us an early check in

the kids did not feel safe going out in the evening

staff were so kind and welcoming i had room service and max was so polite as all the staff were but he was exceptional

we haven't used room service yet but the breakfast offered hits the spot

the staff also offered a late check out the next day when we had a late flight- great

no laundry to self laundry after extensive travelling.

only negative was that there was no guest laundry, but i had not checked this out before booking, so my fault

we have to say something negative it would be perhaps a guest laundry would be helpful, as if like us we had just returned from a 3 week self drive and were

the spa was closed for maintenance during the only time we were able to use it

i used the swimming pool and the gym and they also have a steaming room

location, clean, good for family with teenager kids-separate room, full kitchen

the location is excellent, and the design, gym, and views are all very good together making the stay comfortable and memorable

the room service was fast and food was delicious

6 ev charging stations

you walk out and you have a kitchen and dining area

we didn't have breakfast, room service fees were too expensive for us.

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

even to include the channel listings

the breakfast was delicious, and happy hour in the bar was great

no wow factor for a boutique hotel. no amenities like gym or pool/hot tub

some families with kids arrive early and look 4-6 chairs, even though the kids stay in the water all day

food pool spa :)

hot tub, gym and outdoor pool

the hotel was able to give us an early check in and had an upgrade of a corner room with an incredible view of the harbour and

breakfast was fantastic

how close it was and had a bar near by

bar attached to the hotel didn't open until 4pm which was a shame

the bar with the complimentary drinks was a great shout and we stayed for food and cocktails

funky room design, great location, bar downstairs very nice. loved the free drink voucher

the staff was very accommodating when i asked for an early check in

should have wifi in the room

we enjoyed the happy hour in the bar area and our server was so friendly we really thought all of the employees at sutton place

pool and gym were great and location

nnifer in front desk was very nice and help us a lot) facilities bedroom bed gym

the gym was outstanding

the gym could be better equipped

lifts take forever to arrive. gym way to hot

unfortunately, gym facilities closed firstly due to renovations and then covid restrictions.

laundry service was fab and staff were very friendly and helpful

well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re travelling

room service from the in house restaurant was delicious

very small gym. too was too hot and impossible to regulate the heat

drinks in bar - very expensive, but very nice vibe with piano player

the spa lounge was a lovely place to chill before we headed to the airport

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened by a

so accommodating, charged our tesla, got additional items for our puppies, delicious and fast room service

wifi really wasn't up to current standards.

we were blown away with the food, spa/pool, night club, and location

pool was in their nightclub which i did actually like as a quirk, but it was quite cold and there

room was great, room service amazing

the breakfast services were a bit slow due to short of staff i thought

free wifi

great breakfast and dinner at the restaurant 'market'

views, spa and pool

loved the swimming pool! especially at night.

had to call for room service to have that brought up every day

great bar / restaurant

room service

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir sauna did great after a cold rainy

staff - nice & clean corner room w/ great view - great location for walking around - nice & clean gym

best location in vancouver. a fantastic restaurant and cocktail bar attached

site restaurant, sports bar and cold beer and wine store

come every year with one of my kids for a night down town

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

didn’t sleep second night due to bar patrons outside/downstairs

kids breakfast should be free with a paying adult

laundry service they provide was slow and no one even knew how it worked

close to downtown and easy access by train. has gym.

ds eat free

the restaurant in the hotel was overpriced breakfast and service was lacking.

need better heated pool for kids

need better heated pool for kids

the staff were lovely to deal with, excellent room service and food , attractive large wood-panelled room and furniture, wonderful bed, very nice

gym was amazing, staff was great, overall 5 stars

only downside was the hot tub was under construction and the pool was packed with kids due to spring break though i suppose that was to be expected

and while quiet hours posted rooms on either side were very noisy with doors being slammed and kids being poorly controlled, sometimes the noise was such as to wake us very early in the

staff was very polite and accommodating and allowed us early check in on arrival, and let us utilize the baggage storage on checkout day

balcony, views, starbucks, pool, location

worked well for 2 adults and 2 kids

gym and outdoor swimming pool are very nice

room service was a little overpriced in comparison to other similar hotels i have stayed at

early check in was much appreciated

kids enjoyed the hot tub and pool, which was outdoors

pool

a great location and the pool and gym were a bonus.

fantastic service and facilities for our family of 5 with young kids.

ds), had to go around the block

gym was very nice and indoor pool

room was spacious for family of four with small kids

wksworth and reflections

we used the pool and the gym too,very nice and clean there too

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids

we loved the location and the kids loved the pool.

rfect for a getaway in a heatwave

the pool facilities are nice and clean, as is the gym

laundry expensive.

great customer service , excellent restaurant, gym , pool and jacuzzi. clean rooms

location, nice staff and nice, clean rooms and the kids enjoyed the pool

excellent location , good gym and pool

great bar and restaurant

had a beautiful view and comfy bed. plus we enjoyed the pool a d gym

receptionists were helpful room service was fast and

location, outdoor pool

nice location. spacious and very clean rooms. nice outdoor pool and hot tub.

location, cleanliness, gym & outdoor pool!

the kitchen was well stocked

the washing machine and drier. kitchen and utensils. great bed and pillows, very comfortable.

i wished the kitchen had a few more essentials, the gym was too small and very bare bones, like that it was

excellent kitchen facilities with high quality fittings and crockery

rooms are spacious and amazing with a kitchen and many utensils

small but quiet and quaint bar which we enjoyed a lot

were upgraded, and our room was a studio with a full kitchen

we had a unit with washing machine and dryer plus a kitchen. great for long time travel.

very well equipped gym

room service menu is not very health conscious and needs options that are not made up of carbs in

but the hotel is centrally located and very comfortable- we wished we had time to try out the pool too

pool

bed is comfy, wifi

the wifi is not paid, it's free

despite its relatively size, the gym is equipped with basic work-out facilities

casino a 5 minute walk

kids love the pool and great staff

pool for the kids

easy to do laundry using the guest laundry in the hotel

great to have laundry available on every second floor

i wish there were an onsite laundry facility for guests.

gym & pool next door at y

the wifi worked well

best of all, the staff were super welcoming and nice to our kids

staff are so friendly and helpful and were very kind to my kids

also, there is free coffee every morning and free laundry

great to have a laundry room too

it also has a laundry room for guests which is pretty convenient

guest laundry can be used only from 8am to 10pm, which are business hours.

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

we hugely appreciated the staff offering us both an early check in and a late check out

pool was perfect for the kids to relax in after a long day

sauna, gym, and hot tub were just perfect

the pool was a big hit with the kids

the hotel's impressive facilities, including the pool and gym, provided a delightful and relaxing stay

the wifi needibg to relogin in each time ee return to the room caused us to use roaming data while we

arrival late had some trouble rousing the night desk staff but the folks in the bar next door helped

hotel is very comfortable and in a great location in the centre of vancouver and close to shops, bars and restaurants

esome!), beautiful rooms

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

excellent room service breakfast

free breakfast offered was for in room dining

small rooms, poor service

incredible place, so trendy, the lobby has the best decor, nice areas, excellent room service.

best location and a lovely spa as well

we ate in the hotel bar and the food was really lovely

the rooftop bar was a bonus discovery this time around

the bar stools are broken upstairs

lack of room service

lacking food options through room service in the evening

the laundry facilities are an excellent addition too

no pool

loved the location. the gym was great! i loved the ping pong and football with my kids!

expensive limited parking, no pool, and their jacuzzi was under maintenance.

kids liked the waffle maker so they were happy

we didn’t eat at the hotel but had a drink in the hydra bar one evening - scottish lady on the bar was very helpful

breakfast to french toasts and they are very accommodating if you want something simpler for your kids for instance

great bar and

lovely hotel, comfortable rooms, great coffee, outstanding new gym.

i looked into the minnie bar fridge we discovered a coke that had been drank

in the evening we walked to our reserved dining spot, then to the casino no need to take our car

staff on the front desk and room service and cleaning staff were all super helpful and friendly

i like we were able to book certain time slots for the gym, hot tub and sauna

available, including in their room flyer printout) which can be troublesome when travelling with kids

the appointments for the gym/sauna is smart, because i don't want to wear my mask during a workout

room service and the food at the restaurants was excellent

also loved the pool as well as the huge gym

in room dining/room service

room service was great, food was delicious

breakfast was outstanding!

staff, the room service, size, view, location, in room espresso coffee, bed, washroom design and

aning 30 minute wait or longer and insufficient space to eat

rooms are comfirtable and the gym is super

casino close by. 24hour convenience store, 24 hour gym.

wifi was strong enough for video conferences for work

no gym and swimming pool

full kitchen however no equipment which i thought was strange

it's a short walk away but the gym was very good

kitchen and laundry machines

clean and well maintained free day pass to offsite gym

me formal) and they were loud as teenagres are apt to

restaurant on the 2nd floor and a bar on the ground floor value for money 9/10: great location wifi 9/10 :

and that the gym is closed on the weekends

we were next to the elevator, and i didn't realize the gym was closed sat evening and sundays

out to sid & front desk staff, who kept the pool open an extra 30-mins so the kids could have a late nite swim after we got back from our concert

when i called to ask about an early check in, i was sort of brushed off and told to call back in an hour to which i didn't as i

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

martina was exceptional and accommodated our early check in request

early check in was great, breakfast was ok as well

kids enjoyed the scooters available to them as well

location is great. staff is super friendly and helpful. gym is nice.

early check in, clean

bed comfortable, elevators good, wifi good, shower good, tv good - lots of usb charging ports.

and bar were very expensive , i would suggest lowering your prices to attract higher volume of

location was great. room service provided was excellent as well.

the gym was very small and located in the parking garage.

lady next door complained of noise complaint at 9pm of my kids being excited and received a letter from front desk which was a

lobby bar has great views and good menu for a bar location

breakfast/snacks/drinks (non-alcohol) were included which was nice

breakfast was $40pp including kids! we didn’t go

why they need to charge for wifi

how about swimming in the pool or working out in the gym whilst looking down on the check in terminal

old lady, two small kids, 9 bags, a day between flights

the exercise and pool area is well maintained and clean

simple breakfast included would be much appreciated.

convenience and airport shuttle. restaurant on site.

ere to have laundry

wifi is strong

the service of the front desk was excellent and the availability of the airport shuttle operation hours/service was excellent

good room, clean and good value for money. great location for river rock casino and yvr airport

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

and if you are lucky yiu will be there when the the fabulous tiki bar is open

tiki bar was closed

there is a bar with live music in the building which i was made aware of - the front desk said the music might

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

the robes are the fluffiest i’ve ever put on, they have chrome cast on the television and the gym has a killer view

were great food was awesome and i didn’t feel it was expensive at all the out door area and bar was really nice and staff professional we paid for a very late check out and reception team

restaurant, no kids menu very expensive, food was bland but it’s the no lit place to eat other than taking a cab

lounge bar had excellent food and service.

a playroom in the lobby, meal choices (limited for kids under 2-3 years)

it’s not even connected, you have to leave your car, walk through the casino (present your id, kids cannot enter casino side) and if you have children under 19 you have to walk outside the

the pool is large and with a water slide that keeps kids entertained for ages

i prefer the hotel tower to the casino tower, the rooms are more modern

everything else about the stay was awesome, and room service was great too

the facility was very clean and staff friendly. my grand kids loved the pool.

the outdoor swimming pool and hot tub. it was close to the night market. and casino.

the roof top pool and hot tub are dreamy and the perfect temperature for an evening swim

and it looked like about a 15min walk to the casino

oh, gym was fantastic too very well equipped

it had a swimming pool and shuttle service from airport and the shuttle was more like a personal driver service

wifi was sufficient for work zoom calls

tv system outdated, no streaming services. gym a bit lackluster.

kids like the pool

early check in is available on a 1st come 1st served basis at no extra charge

pool & hot tub were great, although a bit smaller/older than in pictures

good breakfast. shuttle service prompt.

we were given a late check out and they minded our bags for another couple of hours since we had an evening flight

shuttle to the airport was great! comfy beds! good front counter staff!

they did have a waffles, which was only one thing that my kids loved, but i don't like to serve sweets for a breakfast to

didn't like shuttle bus parked in front of lobby entrance.

comfortable mid range hotel. early check in was appreciated. close to restaurants.

clean and excellent breakfast

great value for 2 night stay that includes breakfast and shuttle to flying out from vancouver

free airport shuttle that ran on time

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very

only 10 minute shuttle to yvr

love the daily breakfast, the gym and the available laundry machines

kudos to the management for supplying ceramic plates, cups, and metal cutlery at the breakfast service

no swimming pool but the gym is well equipped

hotel shuttle a great perk getting to airport

the breakfast was one off the best if not the best in our 2 months travelling canada

a soaker tub, fresh coffee was waiting for us, it smelled fresh, the staff was great, and the shuttle service was very convenient as it started at 4:00am

large room, comfy bed and linens, great staff, very clean, laundry on site

were poor, i mean old fashioned, free breakfast was also poor, gym has very old treadmill, lift like of 1940s , and other facilities also not

gym, restaurant and breakfast

sorry, we didn t get a name) highly

i think that what stands out the most from teh reception kitchen in the restaurant and the shuttle driver

would have liked later room service time

staff were excellent in making sure our stay was seamless including a late check out for our late departure from the airport

we appreciated the early check in when rooms are available

the wifi is so slow.

they do have a shuttle service to and from the airport which is very handy

room service was not provided

need dish cloths in kitchen

wifi did not work. shower did not work.

no hot water. slamming doors. unsupervised kids in pool area. tv cut in and out

close to yvr. arrived at 01:00 and check in went well, give us a 13:00 late check out.

and they gave us a smoking room even we travel with kids

the water in the pool is cold, maybe if there's a way to make it a little warmer

made to feel welcome, very reasonable rates, rooms beautiful and clean the bonus was the swimming pool- we were soon enjoying that

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

i liked the self-sufficiency that comes with the kitchenette and private entrance

room had a kitchenette so was convenient

the room was old fashion and has small kitchen area.

everything specially the pool my kids love them.

the cleaniness; the non smoking room; the free gym activities; the free parking.

not a very good selection for room service

sports bar on site, but kids weren't allowed in which was disappointing as they had some great food deals

the free wifi you promote hardly makes up for the lack of bellboy service

infrastructure is breaking with holes through the floor and walls, need coin changer in laundry room or receptions should carry enough change for laundry

the free breakfast is great; it saves time when you have a meeting to attend

and convenient access to bus just outside front door for downtown vancouver guest laundry fresh fruit at

our staying was very nice beginning from early check in ( at 1 pm), and finishing be free breakfast and free underground parking

location staff and a shuttle to pacific place.

the shuttle service was reliable, used it to and from airport

booking made 20th june a request was made for a late check on departing day which was confirmed at the time of the original booking

gym could have some leg machines

we were allowed late check out to 3pm with no additional

gym is relatively well equipped

staff, clean, self serve laundry, pool, jacuzzi, snack bar, next door to many asian restaurants and nearby shopping

the bed was comfy, and the continental breakfast was as advertised.

indoor pool is perfect for kids!

the individual packed breakfast in the morning was a kids touch during

clean, spacious room. pool/hot tub was nice and warm.

the staff were amazing and friendly with my small kids

location and cleanliness. laundry available.

kitchenette was excellent but only one of two burners on the stove worked & there was only 1 chair

great location and great shuttle service

kitchenette was well equipped

loved the location of this hotel, free airport shuttle, location, comfy beds, friendly and helpful staff and amenities

no mini bar provisions and shop in hotel did not even have popular soft drinks like coca cola

room, a tad costly, but made up by the shuttle service to yvr that operates twice hourly all day and night

noisy partying in the pool that went on until the early hours of the morning

it because it had a shuttle, but unfortunately they were on strike

wifi service in the room and lobby was slow and erratic

have booked a 2 bedroom suite and it's very convenient to have the small kitchen and laundry facilities as i travel with a family of 4

signage to locate the breakfast area, bit confusing as it was in another building

no room service any more

i have little kids so having to go back and forth to a communal laundry room multiple times would have been a bit of a nightmare

didn t have breakfast, but the airport shuttle was very handy

wifi is reliable

free shuttle bus from/to the vancouver airport.

room was ready early, very clean, shuttle service was great, staff was friendly and helpful except for my one minor issue

comfortable rooms. frequent airport shuttle. lots to do in area.

due to covid there was no continental breakfast but they packed a great little to go bag filled with all kinds of goodies which was

the complementary breakfast was a godsend traveling with 4 kids ahead of our early departure

location close to airport. late check out time was wonderful!

toilet was too low and more for kids

shuttle driver wouldn’t go all the way to the hotel, he said it was too dangerous without the

we could hear the customers talking at the front desk at 5:00 am while waiting for the shuttle

good breakfast selection and proper plates, mugs, cups but like other places plastic cutlery

breakfast is included as well as shuttle to the airport,thank

the breakfast was good and the room was perfect my bed was big and had fresh bed sheets

to the airport and had breakfast and a shuttle 24hrs location was great to walk around and shop or eat

surprised it did not include free breakfast that was previously mentioned

early check in

bonus points: there are 2 ev charging stations in the garage free to guests

room was okay, the only issue was the kids next to our room crying all night long, and we could hear it

free airport shuttle, on site bar and restaurant, comfy beds

location & staffs were great! airport shuttle is superb to use!

comfy rooms, outdoor pool. shuttle to and from airport.

and amazing bathroom, convenient parking, great location, friendly and professional staff, nice gym and pool, overall a wonderful stay

the shuttle to take was the hilton shuttle and no one told

was a strike so the hotel shuttle wasn t running but we didn t know so stood outside airport for quite a while

evening hostess who checked us in suggested an extended-stay parking lot managed by the local lion's club

a few bugs in the room, spiders and such. parking was packed. wifi was so-so.

wifi was pretty poor and only really worked out on the porch the parking is a bit tight and there's

it has parking which is a huge plus

parking is tight

gym , elevator was down due to renovations

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

gym room was cold

nothing to really complain about, although the spa and pool are not desirable.

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,