best thing was the willingness of the staff to accomodate an early check in

front desk staff went over and beyond, the laundry dryer was not working and eating moneu

we booked this particular hotel as it had laundry facilities so were disappointed when the dryer broke down mid use

snack room, laundry room, ice machine to the reception desk

was no elevator, no restaurant near by and the comfort inn charged $4 for one load of laundry and $4 for one dryer load

staff were fantastic they were helpful and friendly warm swimming pool and good size jacuzzi comfortable beds reasonable size rooms well places just off the highway

great staff, steller breakfast and just a great price for a hotel for a weekend

comfortable, good location, and good breakfast

were placed beside the laundry room

was checked at 2pm, and given a room next to hotel laundry room

didn’t have the breakfast, the location is good, easy to find right off the highway

check in i was upgraded to a suite and provided with free breakfast which was a pleasant surprise

the breakfast that was included had great options. was very pleased overall with hotel.

on site breakfast was good. bed was comfy. everything was clean!

breakfast was typical of most hotels. a little crowded and some wait time.

much to offer onsite, arcade, pool, bowling, sauna, fitness room, restaurant and cafe

pool area echo too much and could not talk to anyone.

nothing i didn’t like. i did not see the pool.

the amenities that were offered, arcade, laser tag, bowling, bar, pool etc

i also enjoyed the pool

there is a full service gym attached to hotel

people want to relax or have some quiet time, but it won't happen if there are a bunch of rowdy kids (or adults) hogging the pool

the buffet breakfast and the room where it was served was very nice

gym facilities are not typical of hotel gyms - it is a full-fledge health club available to hotel

breakfast is included and they have a full service gym

great location and nice to sit by the pool

could use a bit of tlc in a few places, and complete pool repairs asap.

no breakfast and the pool was closed

staff is really friendly. facilities are good. nice outdoor pool

the price was right and was allowed a late check out time without an extra fee

were very happy both our requests were accommodated - early check in, and a river view

clean front desk accommodated our early check in time everything was seamless including

maid entered room without knocking at 11:30am on the day of check out no body wash in shower no room service on the 1st day - no sign was on door asking for

the gym area was excellent

noisy as the kids were allowed to play in the hallway banging the ball against the walls till quite late and

the gym and pool were excellent

each morning, i'd grab coffee, read the paper, go the gym and then still have plenty of time to sit down in the nice restaurant for proper breakfast

the parking access is amazing, lots of spots and space for quick access to the building

instructions, so it would have been good to have received them the day before, when we had wifi in the last hotel

we also appreciated the refrigerator, and the parking pass

room was spotless, the bed big and comfortable, the water hot and plentiful, the tv huge and the wifi fast

good wifi too

it was located very close to main park in thorold

the room was clean and they gave us early check in

live music in the bar too

the spa facilities

the spa & fitness club are amazing we liked the restaurants excellent food & service friendly &

spa staff conceiige

at night which was likely due to a bunch of hockey players and families staying there

no pool or fitness facilities

large rooms good a/c, laundry in building, staff pleasant and helpful

it was nice to have 2 separate bedrooms and there was a laundry facility available on site

24 hour front desk, laundry facility and canteen were all good as well

if you have a indoor pool it will be great

the gym was awesome, the laundry room

unsupervised kids

loved the lounger in the room, excellent black out blinds, quiet, breakfast was good, liked the laundry facilities

fairly new hotel with ample parking, attentive staff, good breakfast and a warm pool

was a very good breakfast for the price of the hotel

breakfast was awesome

clean pool and gym facilities 3

we loved the kitchen in the suite

maybe robes so when we go to the pool

everything is fantastic, hot plate breakfast is the best.

nice bed, gym and pool facilities. great location and sympathetic staff.

early check in was very much appreciated. staff were very welcoming upon arrival

early check in was requested-room ready at noon! staff was very friendly

good food large comfortable room with air con and coffee maker good facilities small pool and gym open til late

bar none

the price was good and we come from ottawa to that area to visit our kids and grandkids a few times a year also in the winter on our way to florida

good value and the kids had a good time in the pool. i loved the view of the water!

pool was a bit cold.

also, the bar and restaurant were under renovation which is a bit odd as it is the beginning of season

i work in construction so i get products being around(block area off) but could be a hazard for kids

laundry room had an older washer & dryer

nice little pool to cool off on a hot day 4

originally booked a room with a full kitchen however when we arrived the owners apologetically informed us that the previous customers

resteraunts, boston pizza is literally right across the street and this motel also has access to laundry facilities for their guests, which was very convenient for our particular family

everything was very clean the pool area was amazing very well ran establishment

room set up with separate room with 2 queen beds and other space for another queen bed and wet bar with microwave and fridge

the spa is excellent

the water park was a blast, great for toddlers but has a couple slides that are good for older kids as well

the waterpark is amazing but the snack bar is thoroughly overpriced - $5 for a tea

and the water park was a blast, great for toddlers but has a couple slides that are good for older kids as

that i can't take breakfast back to room

we also appreciated the complimentary continental breakfast

the pool is very nice

friendly staff, decent sized rooms, nice outdoor pool, nice breakfast lounge

breakfast was good. and the staff was very helpful.

place was very clean and the kids enjoyed the pool

does not charge for parking

we didn t drive to the falls and just parked our car in the property since parking would be a terrible find on canada day

think keeping a stock of coins or a way to pay for laundry by card

the kids loved the pool

kids running in hall at 1 am....

fit kids and hockey bags without tripping over stuff like most places we've stayed

kids loved the pool

very family friendly, great for families with small kids, not overly restrictive for young kids.

breakfast was good i love the fact that the kids had a choice of what they wanted to have the staff was very nice the family is is very big and

with two queen beds for one night, but the room is good enough for a family of parents with two kids

enjoyed the whole room, the pool, how quiet the place is and that the people were so polite and checked in on our needs or

swimming pool.

swimming pool

pool was great. price was excellent. friendly staff. free parking. close to everything

pool was very clean and my kids loved the slide

spa tub wasn't working hardly at all i would say about 20% water wasn't hot enough to soothe sore

the room has two bedrooms and two bathrooms with a full kitchen

pool n play ground for the kids

compatible kitchen

good price with breakfast, parking

good wifi and there's free breakfast and coffee ect

now it is winter, but in the summer you can use the pool in the middle of the motel

the red heart shaped deep spa tub surrounded by mirrors sat up from the floor to allow easy access to step into a warm fluffy

nice outdoor swimming pool and lots of parking, will stay here

love t set up of te check in area the pool nd hot tub my kids enjoyed

pool was a little too deep for kids

i made heavy use of the fitness facilities, which were more than adequate for my needs

places we have stayed with an indoor pool enclosure keep a supply rack of clean towels for guests (with a stripe or pattern to indicate

swam in pool but never able to use hot tub

a hassle did not like the girl on crutches begging for ciggerettes did not like that the only room service was for

last call at sports bar on a saturday night was 11pm. no late night menu or room service.

little biting flues at the pool

the pool and gym was also a pro

the gym could of been much cleaner

free parking and great wifi

the pool is under construction

wifi poor, need more options for breakfast

swimming pool was green and not in use but the owner was really kind and helpful and the breakfast was good

wifi was slow, room smelt like cigarette even in our non smoking room, would stay here again for

television had a nice large screen and free wifi was fast enough to stream netflix

bit spotty)

bit spotty)

free parking

very friendly staff, free parking, comfy beds.

got there late, went to the bar and had dinner and listened to some music, felt very

poolside bar was closed and no room service(for food)

only one ev charger with dumb hotel policy or first come first serve.

all amenities were top notch, kids had a blast

included, amazing pool and hot tub, love that there is a bar and warm in the garden area, felt like a down south vacation, clean rooms and beds, helpful

the pool was not in operation and that was a little disappointing.

pool was closed, not informed in

free parking was a really nice touch too

nice place to stay but the wifi connection is not working well poor at all we stayed there with kids but didn't enjoyed their ipad because no

is no longer there so had some very dissapointed kids

are amazing room was great, space to park vehicles and needed to park our boat for a short period extremly

lovely staff. very affordable. reasonable pet fee. nice quiet setting

the hotel needs some general renovation. the pool was closed.

the pool is not working and there’s no coffee shop

had 3 beds in a room. great for our family with 2 kids. great value.

pool closed

but they should know in advance that if we are 2 adults and 2 kids, we must need more towels, soap, shampoo, toilet paper, than if you're alone

was great, but the pool was under maintenance which was a bummer but staff,room and location was good

television- not hooked up to any programming pool non

the exterior is a little run down and the pool was not functional but we didn't really require it so no big deal

no baque and no pool working

the advertised pool was empty. their gazebo had a rolled up carpet and a dresser in it?!?

pool was heated and very clean the property was well maintained

even though it was already end of summer season, the small pool was still open and we enjoyed a bit

full size fridge, stove, microwave, dishes, kettle, toaster, kitchen table, couch

my daughter really liked the pool, she never got out of it, and neither did my son

the 3 bdrm unit for a night, the unit that we stayed was pretty new, the kitchen is well equipped, didn't find any insects, well air conditioning, you can cook a meal if

very much recommended for family with kids

location is good, affordable, free parking onsite is available and continental breakfast.

clean quiet comfortable very friendly staff family friendly very affordable we got an early check in very easily

is nearby, good breakfast included, i recommend it, except there's no tv remote in the room

the breakfast was a bonus for my kids

the kids loved the water park, the rk the shop

the kids loved the water park, the rk the shop

no breakfast and wifi would disconnect every few seconds

loved the activities for kids eg roasting marshmallows, chocolate bar bingo etc etc great waterpark and hotel facilities- kid cabin

mini golf was closed on week days

so i didn't go back to stay that night, and i rather stay in the casino until 7am to go back to get my stuff back

it was too far away from the casino.

also location was horrible, view is the gas station and way too far to walk to the casino and main

mostly, i love there pool

nice pool

pool and the gym food.

ev charging, accepts pets, pancake machine, breakfast included, friendly staff (reception,

cards didn't work 5 min after getting them had to get them re activated got charged 40$ cause of early check in had to pay for parking it should be included booked on booking

ample gym

for an early check in only because we brought our dog

the breakfast not good

the breakfast was very nice

free breakfast was limited, and not the cleanest set up.

are available to help you very close to niagara falls by feet around 15 minutes very cheap and breakfast

they had a decent sized pool which we didn't get to use but it looked well maintained

walking distance to all attractions (clifton hill and casinos) etc as for the fair price by location

pool is green and not available for use

late check out at 12pm was an added bonus

no amenities here when not in pool season, but that’s all we needed

but if you go to the casinos or out to party a clean and solid option

the pool was very inviting

the falls and casinos are walkable which is great

early check in allowed due to my elderly mother. very accommodating

big room, lovely swimming pool, friendly host!

it was a busy weekend and it took about 15-20 min walk to boat tours and 15 min walk to fallsview casino

parking is free and secure on-premises

tv doent have alot of channels and wifi is a bit slow but didn't really matter with all the things to do

free hi speed internet and parking

the room had all the facilities, and parking included

room service was so good

location, free parking, pool, and affordability.

pool was great for the kids and adults to cool off

staff was polite friendly and the hotel has a outdoor pool

clean room nice pool friendly staff

spa bath after a long day of walking made it 100 percent worth it

the spa jacuzzi tub

rooms with a nice spa close to casino

pool.

the spa bath was awesome

no indoor pool or hot tub

perhaps enjoy their complimentary breakfast at the same time

need more of a solution of breakfast

great free breakfast

having to get out of the jacuzzi in order to start the jets. swimming pool was unavailable.

no sauna or pool or hot tub, one of those would have made it more enjoyable.

i booked the website listed a pool as an amenity

need to pay for parking. continental breakfast is not that great!

didn't have any. small tv and gym not open

gym had 4 pieces of equipment, only 1 worked

close to the casino and the falls, comfy beds, clean rooms...

bad cable, pool needs maintenance, parking should be free

clean and love the swim pool

decorated and had a fully decked out kitchen with utensils and seasoning and even olive oil

we stayed in a king size loft and it was so tastefully decorated with high ceilings full kitchen and massive bathroom

the size of the living space and rooms. the kitchen amenities.

it is great if the reminder email explains what the cutlery and kitchen equipment are included

clean, spacious room, well-equipped mini kitchen.

the staff in the morning wasn t that good also it was expensive than others without swimming pool and the cheaper they have swimming

wifi didnt work in the room & also really small tv screen

dated property, pool being filled in, very bumpy parking lot, bathroom extremely dated, limited or no

the wifi did not work..

clean , friendly staff , great location outdoor pool was awesome , we will stay again

they do have a pool

the only problem that did not have wifi in the room

kids loved the pool, well maintained properly and excellent location

cleanliness, value for money, and the pool

having the moose and squirrel small bar and cafe in the lobby was great for a quick snack or drink

we d always get the kids souvenirs from there

a lovely hotel with great spa and pool

would be nice to have a shuttle to casino in freezing temps

break pool was nuts no supervision of kids

parking is included with your stay, microwave and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

the pool was right outside our door and perfect size for the kids

the location is perfect for visiting the falls casinos and everything around clifton hill

was small for kids only

to get ice you had to go upstairs to laundry room

so close to everything for a great price the kids loved the pool. the pool is great.

room was clean , air conditioner worked great and pool was nice and clean

love location clean pool friendly staff

the pool was very clean

only downside was that we didn't get to use the pool .

room was magnificent, services

also good breakfast and late check out

the wifi didn't work

fantastic hidden gym that is within walking distance of all of the sites of niagara

asked for early check in

breakfast：maybe can add a little bit vegetable.

very convenient, it includes breakfast, nice pool, great location for non drivers

a/c was far from bed which was a plus, not noisy and good price and location with a small breakfast on top with excellent service

excellent location-walking to falls and casino

the breakfast room is small, but it is possible to have breakfast in the room

we used the pool and the gym and both were fine

staff, pool, gym and breakfast.

from the terrace to the pool or the gym, everything was perfect

the pool is a nice size and the gym is great (clean, upgraded, useable equipment, and good size)

breakfast was good but very crowded every day

i asked about laundry facilities and was told i they opened at 8am

was uncomfortable with no room service tv didn't work bathrooms are real small and very basic the value is not work it

-off bus), and several coffee shops, and steps from lundy lane

the wifi was horrible.

walking distance from downtown, falls and casino as well. nice restaurant beside hotel.

the pool and the gym offers in the posting were not working the room was smelly (maybe humidity from the pool) and

breakfast is fine and location was great

good breakfast, pool, personal of course!!! and excellent place nearby the falls

the gym they have is not much a bike a treadmill and eliptical and would be great that they even offer

location was great . i do wish breakfast was until 11am when checking out.

i used the very small gym this time which was great

has an indoor pool

laundry room to small only 1 washer and dryer for the whole hotel.

pool...location

were able to accomodate our very early check in

when i went to pool the kids came got in hot tub and stare at us

frigde, microwave and laundry area these are main necessities in a place where you really need to stay for days specially

breakfast was very good

my kids loved the pool

is very accessible for all the places that my kids visited and it just a walking distance from the hotel room is clean and warm we all slept well

the room was clean and comfortable and the kids really enjoyed the outside pool

super close to fallsview casino and olg stage

staff, clean room, sturdy furniture, spa tub large and functional, quality towels and bedding

the staff were so accommodating and friendly and thr pool with the hot tub was

quiet, affordable, pet friendly, great location, cozy, jacuzzi tub was amazing pool was clean and taken care of

the indoor pool & hot tub were great for the kids

is excellent except the room assigned to us is right cross the elevator and beside the laundry room

no room service.

uper comfy), and we especially enjoyed the spa bath

the location was a good walking distance to main strip and casino

the pool was not available

no pool for the kids. no breakfast.

staff were exceptionally friendly and able to accommodate early check in

no pool

the pool is refreshing and clean

the pool was very warm and my kids had a blast swimming and going on the slide

beds were as stiff as gym mats on a floor

everything sauna pool close to falls

the pool was great the hot tub and sauna were extremely fabulous. felt like a spa vacation.

expectations really great location was literally 500m from the niagara skywheel and dinosaur golf and main clifton hill attractions

room was very spacious for a family of 5 (2adults 3 kids)

loved the beds love the huge tv loved breakfast

if someone calls and ask about early check in, don’t ask them to come to front desk and see

gym small but usable

walk back from the parking lot and the casino was a bit treacherous because nothing was plowed

need to be improve, we stayed in 2nd floor and the footstep of the kids above us was very loud can’t blame them if the kids run around

goodie bag wrapped nicely with ribbon - water bottles, chocolate bar and a bag of chips (okay, that's extra care)

breakfast pool housekeeping peaceful environment

breakfast was “instant eggs and sausage”, with other breads and cereal

the noise in the parking lot till midnite. there were families with kids partying at the back

love having access to the pool and being able to walk everywhere we like to go

pool hours

us to do early check in

friendly staff great breakfast clean rooms

it would be great to add a sauna to your swimming pool.

eaned every day), allowed us to have late check out and provided us with a fridge on request

as online it had that specific facilities were open such as pool, which was important for the kids, but sadly due to covid, the pool was closed

thirdly, we paid and parked at their ev charger that night, with the staff unlocking it for us

room service would be a nice touch heating and cooling units are outdated and are noisy

also extremely loud due to kids play and screaming at 9am

friendly staff, hospitality kitchen

wonderful personal touches: delonghi espresso machine, mini bar options, macaroons as birthday gift

large private balcony was perfect for relaxing with good beer or glass of wine after a round of golf or a day of biking

we were there in a day when the kitchen is closed but i heard the food is wonderful

own vintage touches from 1970's movie posters, to 1950's armchairs or 1960's teak wall units and bar carts

bed had a horrible bar running down the side that dam near broke ur leg when ya hit it

bar fridge had packing tape all crumpled and stuck all over it

that there is a bar across the street it's load, and you can hear it if you're a light sleeper

there was a microwave and little bar fridge, but i’d suggest checking the temperature because it froze some of our beer

perfect spot. not to big quite and had great music from the bar across the street

wifi could have been faster.

parking was full when we arrived

breakfast buffet hot food not even warm and when i asked to order it fresh they went to buffet and

convenient location at affordable price. free parking.

a member of ihg , we are expected to get late checkout

wifi/internet service was terrible

only issue i had was connecting to the wifi

really like the view and the accessibility to the casino

ight lifting ones) we

use the on site restaurants, but the food looked great and at night they have live music in the bar restaurant

the location of the hotel is perfect, loved the pool as well, parking is heavenly

pool, convenience of location, check i and out excellent wifi

the only thing i didn't like was the hotel didn't have a bar for me to go down and have a late night drink

also the wifi connection suck

breakfast service is good but choice is normal

great location too,walkable to falls and casino niagara but away from the most congested street

bed was comfortable. room service was good. the bathtub and jets was our favorite.

wifi is terrible, while attempting to watch a 15 minute you tube video, lost connection 7 times

had to go to reception twice and also call room service to fix

huge plus, they had a laundry service dropping fresh clean bedding each day

the pool area was nice

room was a nice size, ihop in the building, pool and gym were

nice good location if your going to a show or to the casino some places are within walking

the pool and hot tubs were great

you needed to activate your room key to use the pool

room service was unfortunately unavailable on one of the days, additionally, the hotel provided

wifi not much on the tv and housekeeping could do with a shake up though it did get better during

room was down by the laundry so hall was crowded with laundry and was running most of the

the wifi was a little slow and not secure just something to be aware of! general use is fine!

we loved the spa tub

then to get in inhad to pay 30 for early check in

t the fault of this hotel, but something which would affect all the hotels there) the swimming pool was not functional, but it was too cold to

spa tub does not work properly

amazing big room with nice price, very clean. microwave and some kitchen staff available.

the spa tub was nice

pool and spa were great, right temperature and a reasonable size

honestly, everything. free parking. falls view. breakfast included. close to all activities.

early check in. location

the rooms are clean, simple, parking is free, breakfast is free and the pool was great

the pool, no easy accessibility

breakfast was one of the best hotel breakfasts we’ve had - loved the room and the choices for

the breakfast was outstanding

the pool water is a little cold. unfortunately the laundry was not working during our stay.

we did not use the pool or gym facilities so cannot comment on those but our hotel was within walking distance or public

loved everything but found the pool a bit too cold and the hot tub a bit too hot.

breakfast

close to a great restaurant, clean rooms, friendly staff, and great breakfast

the breakfast was supplied free and there was a good choice of menus

having the patio door with our parking spot right outside made loading and unloading easy peasy also i'm a smoker soo

rking lot side) was unlocked, the lock was taped with a scotch tape, so anybody could enter the

loved the bunkbeds, hotel was quiet, and clean. kids loved the movie in the courtyard!!

the kids' movies were a nice touch

requested an early check in because our granddaughter had an unexpected procedure done and we were so happy to

the amazing pool area.

kids totally enjoyed the water park

and no elevator in the hotel, which was ok for me to walk up a flight of stairs but if you have kids or a bunch of luggage, request a first floor room

$15.00 a day to park your car ridiculous. we parked at the casino for free.

best rate in town. convenient location near casino and restaurants.

a 15 minute walk down the hill and around a bit, or taking the tourist bus down the hill) , the casino and the tourist bus line

room was great, staff were wonderful, pool was still open (

pool is outdoors

was amazing - the outdoor pool was an added bonus as both days of our stay were +30c

warm pool & perfect location. great beds.

and my girls enjoyed the heated pool

rooms were great and loved the swimming pool

i feel bad for the workers, they are forced to carry the laundry up and down stairs to their carts

enterence to pool area that is not properly communicated

the pool area was used as a service corridor, where the staff walked through every minute with a laundry cart, painting supplies, and everything else imaginable, in street shoes, with muddy feet,

elevator too slow, old and small no microwave no laundry room

i would suggest bar fridges though, especially for longer stays