swam in the pool, relaxed in the hotel and then they offer boat transfer to flores at no cost

continental breakfast was rather too small, we had to order second one.

add to that a really good restaurant with exceptional breakfast

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

late check out, clean rooms

the so called infinity pool is a very small pool and was not very inviting

pool poor

wifi and ac 10/10 working really well

the pool was green so we couldn t use it

there is so much to do- restaurant, pool, kayaks, hammocks, comfy couches and stools by the water

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

leave the car in flores, park at raices restaurant

they also did our laundry within a few hours which was perfect because we only stayed for 1 night

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more and spent a

laundry is extremely expensive, wanted 80qs for a small basket, requested 160 because we filled the

the wifi was a bit slow at times, but apart from that everything was perfect during our stay.

wifi was good

the showers are good and the guys did our laundry in under 24hours

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

wifi was not working a lot

wifi a bit patchy but overall pretty good

you need a tuk tuk to get there, not very walkable to get there from the point airport shuttle drops you off

everything but the wifi

wifi was terrible

wifi connection is poor

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

love this hotel wifi was good room was nice and clean staff was friendly eaven free tea and coffee at rezeption

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

the wifi did not worked

location is fine and wifi works well

wifi worked really badly or not at all

the lake from the shared patio, good water pressure, wifi and hot and cold filtered water

it doesn't have a restaurant, but it does have a kitchen and free coffee

wifi was very slow, which made planning the next steps in our trip difficult

hot shower water, big room, good kitchen. have air conditioning and a fan. good location

we were allowed to have an early check in (7:30 am) after we spent 90 minutes waiting in a lobby ( they had many free rooms

great views from room, close to evening food market and early check in was very appreciated

was a bar upstairs and a speaker with loud music just above my room

the bar on top has a great view

the hotel is right by the water and has a bar and resto on the top floor

rooftop bar with great views

the wifi didn't work properly on my computer/phone

wifi wasn't that great at times and i brought it to their attention, but it seems they did not do

location, water refill, laundry, friendliness of the staff though no english....

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned from our day trip to tikal

great wifi and a jetty across the road so you can just jump in a cool off

arrived early had arranged for early check in

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

close to bar and restaurants but not so close to keep you awake just perfect

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

free shuttle to the airport on our departure

central location, very clean, great air con, free airport shuttle for 3+ nights

service in the side bar

is very noisy - general traffic, motorcycles idling, renovation works in neighbouring buildings, kids with firecrackers, and house parties at 4

we did not try the pool, it was small and we got in late

wifi didn t work well at the rooms, there wasn t a safe in the room, there was no place to hang

the shuttle still picked us up

also the swimming pool is very cold

allowed an early check in

the bar in the pool was awesome

very friendly and helpful staff, great location and nice pool! rooms are clean and comfy.

great location! wonderful pool that is lakeside! staff was accommodating and friendly.

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the wifi worked well. i thought the price is good. but now i know it was too high.

good wifi in the room

the room was large and offered lots of space. the location was great. wifi worked well.

air conditioning, wifi and location

great location, and they arranged us an early breakfast at 5:00 am before our shuttle

it has also shuttle service to and from the airport

breakfast was also good in the hotel peten which is pretty close

the pool is perfect to refresh and the terrace is a great place to hang out and relax

breakfast is being served in the hotel next door with view of the lake

we had to get up too early for breakfast, so they provided us a packed meal

great location , great breakfast

requested a shuttle from the flores airport, but then they did not show up when our flight was delayed, so we

they offered a shuttle to the airport and even though we had to get there a couple hours earlier, we appreciated

the breakfast was great and had plenty of options! also, loved the pool area and sunset views!

was very nice and welcoming, let us do an early check in

great breakfast, and especially the fresh fruits! wonderful staff!

breakfast

great breakfast

breakfast was delicious and colorful

booked directly through gateway travels)

view of the lake, the staff was helpful and the location is perfect since it's right next to the shuttle pick-up spot

had issues with wifi and fd helped right away.

the a/c and wifi

reception staff was very nice, they helped us arrange a shuttle to tikal

the wifi sucks,we barely had internet access while in our room,we had to stay in the waiting area

breakfast was included and it was nice, three selections

- nice swimming pool - delicious breakfast - nice staff

breakfast was excellent

breakfast had lots of options. service slow, they forgot one person in our group repeatedly

there is no free shuttle, we had to pay; the gym is not working, all 3 machines there are not working, there is just

the complimentary breakfast menu should have one more option. not only what was offered.

crummy pool

clean shower with good shower pressure the swimming pool

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

good laundry service for a reasonable price

hotel was great - in a perfect location in flores near everything and with good wifi

the wifi worked well in the room too

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

bed comfortable, ac and wifi good

excellent view of the lagoon and in walking distance from the isla . safe parking

the one free breakfast that was provided and the nice look of the hotel and it s pool.

the pool is right in the bar/breakfast area, so you swim and sunbathe with tons of people around you

the pool time end at 9 pm

loud; expensive; wifi did not work in the room

complementary wifi and shuttle to the airport at the end of our stay was excellent

wifi did not function

nice room, nice view, nice pool, staff were excellent!

we had lots of fun in the pool as well

the pool was great. location was good. the room was pretty tight but comfortable beds

swimming pool

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

the pool and decor

the decor and pool

the location was great, near to flores. there was a pool on the hotel.

they also have a pool

cluding the cleaners and the guy that cleaned the pool) the swimming pool was an oasis of peace very good and complete

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

location was good, nice pool and view of lake

i like the facilities, they were awesome, the pool and the amenities are nice.

pool and lake view

that's because you have to go through the laundry service business part of the building to get to the hotel room part, and if the laundry is

meanwhile they're running full time commercial, very busy laundry on the ground

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

conveniently, they also run laundry

owners also run laundry business, so that’s convenient if you need to wash clothes

the laundry service next door delivered our laundry to the hotel reception

expectations across the board, great pool area, really good location, super comfortable and best of all the staff are wonderful

good location, clean and fantastic pool area.

we loved the pool, it was clean and a very comfortable temperature

the swimming pool and surrounding area is immaculate

hotel is very nice and the private parking is good and handy, the streets around are rather busy

the wifi is also super spotty which made working from the room impossible

the bar was not open at reasonable times

the pool at the hotel is very small, and it had been drained of water while we were there, the bar didn't seem to have any wine

wifi not working

breakfast was very good and overall great for the cost

the breakfast was also very yummy and served in a lovely ambiance

think the little individual houses near the pool looked nice but i did not see inside, our room was disappointing, the shower was a pipe coming

the pool wasn't heated

the swimming pool is great

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

pool was large and fun for the kids, especially with the overhead water feature

at least, you can ask at the bar we did complain and got an acceptable resolution, however nothing said from the manager

right at the laguna serves delicious food, the rooms are clean and spacious and we enjoyed the pool area

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

the kids enjoyed the

infinity pool overlooking the lake

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is just delicious

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

the service was very good at the restaurant and by the pool

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at lakefront, hammocks, lawn game, animals

breakfast buffet on sunday was very nice

bar near pool, lots of steps but rides offered if needed

breakfast was very good

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

location overlooking the lake and with great layout for pool and docks to swim in the lake

breakfast was delicious and plentiful--fresh juice, fruit, eggs, beans, tortillas

the pool needs some care as it looked like a stagnant mosquito-breeding ground and did not look usable

the breakfast and dinner are delicious and served in good portions

breakfast and dinner are provided and very good pool was cleaned daily

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night without any noise

unless you need to work online wifi in whole region may not good all good

we didn't have wifi at our house, but that is just a small detail.

wifi reception was patchy for me.

excellent bar and cafe with a good menu

our room was simple but comfortable and the wifi worked well

good secure parking

no wifi, no hot water, dirty

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

central el remate so everything i needed was nearby and he had laundry service

parking was convenient

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants

beds, patio, good shower, onsite parking, very good working aircon.

very helpful staff. i was very pleasantly surprised at how well the wifi worked.

wifi quality sometimes good, sometimes not

strong wifi

it provides free parking and very decent wifi

wifi was rationed

very nice stsff and free purified water station, and secure parking

the wifi connection was very slow. poor lighting in the room and the ac didn't work.