comfortable rooms, nice bathroom, clean towels in the room and at the pool

the breakfast was delicious

lovely decor. welcoming helpful staff. nice food. hot shower. big bed. great breakfast.

offered us free breakfast

a beautiful clean facility, with great staff. a good breakfast.

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

son is 11 yrs old) and they didn t honor the 4 breakfast although my room was for 4 to 5 person

the pool was comforting as the hotel was not fully booked during our stay, we had a lovely view of the

very low parking slot place, and not very convenient

the pool is clean, the view from the bar is just so nice, there is a nice lounge area in the second floor that s super chill

we had a rental car and had secured parking overnight next to the

complementary wifi and shuttle to the airport at the end of our stay was excellent

wifi did not function

loud; expensive; wifi did not work in the room

there were no top sheets or blankets on a few of the beds, due to ac kids got cold

pool is great, with restaurant and bar

the wifi is also super spotty which made working from the room impossible

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

nice room, nice view, nice pool, staff were excellent!

the pool was out of action for over two days

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd floor

with view on the pool, very clean and good furniture, - including a fridge in the room

they also have a pool

cluding the cleaners and the guy that cleaned the pool) the swimming pool was an oasis of peace very good and complete

of the staff was amazingly kind

the pool and decor

the decor and pool

was no wifi in the room which is something i really needed and didnt have access to on this stay

breakfast was very good

wifi was poor. due to a night club nextdoor you won t get a sleep during the weekends

there is a small pool which we enjoyed swimming in and lounging around

good location and pool

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

pricey for guatemala and the breakfast was not very appetizing

they have an indoor and outdoor pool as well as gated parking

great location with air conditioning, top quality beds and free shuttle to the airport

crummy pool

swimming pool was small but luckily we enjoyed swimming in the lake

the so called infinity pool is a very small pool and was not very inviting

pool poor

can swim in the lake and use the onsite restaurant or pool facilities

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good condition

guests have access to the pool at hotel peten (a couple doors down), and the free breakfast is delicious

breakfast was also good in the hotel peten which is pretty close

breakfast could be better for the price.

the breakfast was just ok, but it was offsite at another hotel

breakfast was served in the neighbor hotel and i had no problems getting it and it was good

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart via them which was

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

the breakfast was great and had plenty of options! also, loved the pool area and sunset views!

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

the staff, the decor and colors, the free airport shuttle, the swimming pool, the breakfast

very good breakfast

walking distance and overlooking the lake it s just ideal staff extremely helpful and friendly breakfast is an added

very friendly and helpful staff, great location and nice pool! rooms are clean and comfy.

good shower and good breakfast

the bar pool was great, the staff was amazingly friendly and helpful, and the food was yummy

it’s very handy as the place has a laundry

search instead for laundry

meanwhile they're running full time commercial, very busy laundry on the ground

that's because you have to go through the laundry service business part of the building to get to the hotel room part, and if the laundry is

rooms are located above a laundry service and it shows - all the linens are super clean and nice

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

we loved the pool, it was clean and a very comfortable temperature

expectations across the board, great pool area, really good location, super comfortable and best of all the staff are wonderful

good location, clean and fantastic pool area.

the swimming pool and surrounding area is immaculate

the laundry service next door delivered our laundry to the hotel reception

g bus with air con, perfect transport method

wifi very strong

exceptional speedy wifi within our stays in guatemala

staff, very clean rooms (cleaned daily), good shower (with hot water), very nice breakfast (not included in the room price), offer a lunch box for 40q (good to have for a trip to (+) next day, we got a breakfast box to take along, vegetarian wasn't any problem (+) the breakfast was yummy and the restaurant right infront of the water (+) the airport transport was always punctual, breakfast a pleasure and the communication was very proactive and helpful (+) great breakfast options (+) breakfast was included and was delicious, with plenty of choice, and although there was no bar you (+)beautiful views, clean rooms, and delicious breakfast. (+)gorgeous view, exceptional staff, delicious breakfast, and awesome location! (+)super friendly and reliable staff. great breakfast (+) the breakfast on the terrace was delicious

t plenty of others nearby) and there were a

the wifi worked well. i thought the price is good. but now i know it was too high.

good wifi in the room

air conditioning, wifi and location

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the room was large and offered lots of space. the location was great. wifi worked well.

they offered a free airport shuttle when we arrived

the position and the shuttle to the airport

close to bar and restaurants but not so close to keep you awake just perfect

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

central location, very clean, great air con, free airport shuttle for 3+ nights

bed comfortable, ac and wifi good

hotel was great - in a perfect location in flores near everything and with good wifi

wifi is decent

hot and powerful shower. good enough wifi. big room. free drinking water. great location.

rooms, comfortable beds, clean shower with hot water, good wifi, nice garden inside, lounge

clean and comfortable - pool was a plus

service in the side bar

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

beautiful rooftop with a pool and great views of the lake

wifi could be better for that room.

i like the facilities, they were awesome, the pool and the amenities are nice.

staff went above and beyond and allowed early check in which was very helpful and amazing

location was good, nice pool and view of lake

the pool is too small

pool and lake view

arrived early had arranged for early check in

first 2 nights we were in a room that had very poor wifi connection

great wifi and a jetty across the road so you can just jump in a cool off

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned from our day trip to tikal

while the wifi was good in the room, it didn't seem to reach the roof top terrace

cks went missing during laundry and she did not want to search for them)

the upstairs bar has a great view and a great vibe

was a bar upstairs and a speaker with loud music just above my room

the hotel is right by the water and has a bar and resto on the top floor

bar on the rooftop

the staff were friendly & helpful, they have a laundry service which was same day & good value

great breakfast, and especially the fresh fruits! wonderful staff!

location, clean, nicely decorated, great breakfast

a little pricey for flores perhaps, but still pretty good value, especially for the breakfast which was amazing

the breakfast was delicious and had a few options to choose from

breakfast was delicious and colorful

wifi worked great during my entire stay

wifi was terrible

breakfast at property, generally a bit expensive and the claimed airport shuttle was not provided on way out

- not sure if there is wifi as it wasn t given to us on arrival or easy to find in our room

100q for a 10 minuet taxi back to the airport due to not wanting to leave for the airport at the shuttles scheduled 4pm time for an 8pm flight

miguel where the hotel is could be bothersome after hours especially if you are travelling with kids and safety is paramount

leave the car in flores, park at raices restaurant

this happened twice, and we were not able to do laundry at the hotel as well as ac and shower going out due to loss of power

the wife, yolanda, was our guide in tikal park for the day, and was knowledgeable & made sure we had a fantastic day

ry necessary in the 90 degree heat and humidity

wifi did not work in my room -- too much masonry

wifi worked really badly or not at all

the only thing the hotel needs is lounge chairs around the pool.

wifi does not works everywhere

the pool was a treat on hot days

the wifi was in and out. but i mean i could also survive without it for a while ;)

the wifi wasn't that strong and the walls are paper thin so you can hear everything.

the lake from the shared patio, good water pressure, wifi and hot and cold filtered water

no wifi at all

it doesn't have a restaurant, but it does have a kitchen and free coffee

laundry service is very expensive

the showers are good and the guys did our laundry in under 24hours

rattling and making noise outside peoples room shortly after 7am kinda annoyed me, wifi didnt reach rooms but no big deal

the place had a huge room with a great view and great wifi!

wifi a bit patchy but overall pretty good

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

pool is awesome

the included breakfast was absolutely delicious and gave us the perfect start to our day

great food and cocktails, amazing lake for swimming of kayaking, swimming pool at night, great villas in the trees, free luxury boat to go to flores

lovely pool and a great open plan restaurant and bar area

pool was large and fun for the kids, especially with the overhead water feature

at least, you can ask at the bar we did complain and got an acceptable resolution, however nothing said from the manager

right at the laguna serves delicious food, the rooms are clean and spacious and we enjoyed the pool area

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

the kids enjoyed the

infinity pool overlooking the lake

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is just delicious

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

the service was very good at the restaurant and by the pool

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at lakefront, hammocks, lawn game, animals

breakfast buffet on sunday was very nice

bar near pool, lots of steps but rides offered if needed

breakfast was very good

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

location overlooking the lake and with great layout for pool and docks to swim in the lake

breakfast was delicious and plentiful--fresh juice, fruit, eggs, beans, tortillas

the pool needs some care as it looked like a stagnant mosquito-breeding ground and did not look usable

the breakfast and dinner are delicious and served in good portions

breakfast and dinner are provided and very good pool was cleaned daily

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night without any noise

unless you need to work online wifi in whole region may not good all good

we didn't have wifi at our house, but that is just a small detail.

wifi reception was patchy for me.

excellent bar and cafe with a good menu

our room was simple but comfortable and the wifi worked well

good secure parking

no wifi, no hot water, dirty

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

central el remate so everything i needed was nearby and he had laundry service

parking was convenient

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants

beds, patio, good shower, onsite parking, very good working aircon.

very helpful staff. i was very pleasantly surprised at how well the wifi worked.

wifi quality sometimes good, sometimes not

strong wifi

it provides free parking and very decent wifi

wifi was rationed

very nice stsff and free purified water station, and secure parking

the wifi connection was very slow. poor lighting in the room and the ac didn't work.