potholes in parking lot

parking wasn't available by our room the outer blanket was dirty and it could use a little more

not all of the rooms were occupied, so there were plenty of parking

my concerns were confirmed when i pulled into the parking lot and saw several teenagers loitering in front of the office

it was a pretty small area. parking lot was hard to get out of and hard to find at first

the full kitchen.

i witnessed drugs being sold in the parking lot

the property being totally refurbished, small kitchen in room.

i didn't have iron or ironing board and it had a kitchen with no dishes, pots and pans

the room had a small kitchen

the staff seemed clueless and a child working in the laundry room

early check in close to everything

i loved the fact that its a laundry room (very clean) and i took advantage of that as well

there is a guest laundry

the bad kids running through the halfway at 11pm at night on the 3rd floor

more variety for breakfast

otherwise, it was descent for the price minus the kids stomping above us

bed and how they let people smoke pot or anything in the non smoking rooms letting kids run across the street without any

the morning front desk was nice and offered us breakfast

the pool area

i was surprised that there wasn't a free continental breakfast, but room service was great!

pool the cleanliness of the rooms the breakfast is good the staff is amazing they are 10 across the

no quiet hours were posted, and kids played by my door loudly through the night

no room service provided

love room spa so relaxing

a room and once we arrived the guy from the phone call i spoke to guaranteed a early check in but when we arrived a lady told me there was nothing and i couldn’t check in early

the room was nice it was clean the staff friendly. the breakfast was delicious

hot breakfast was great but eggs could be better.

free wifi was a great kids were able to connect

breakfast needs to include more. pancakes, potatoes. the bagels were stale.

breakfast is very very good

great place my kids love the pool area

drinks 5:30-7:30 pm and hot breakfast cooked to order every morning

amenities like the gym and pool was closed

d get two free drinks from bar but they weren

'breakfast' is more accurately described as a 'continental breakfast.'

was no breakfast

the laundry room worked, but was very expensive: $2.00 to wash and $2.00 for 15 mins of drying.

it didnot have free breakfast. it didnot have kitchen.

refrigerator kept leaking, there was no laundry detergent in the facility, dishes was dirty when i received them

it was clean and had good breakfast

i did not like how they did not have enough breakfast options.

little outdated and the pool was freezing

excellent breakfast ud83euddc7

truck parking

there was also a small bar in the lobby

we also love the indoor pool, the gym equipment and the autonomous door entry in the back of the building

loved how close is to everything and also great breakfast

for clean room service for entire room , i only got towels

friendly staff, late check out

although we came down late for breakfast, there was plenty left to eat

breakfast was not all that good.

the accommodations were nice and very clean. staff was very courteous. the breakfast was great.

best western also has a fitness center and a beautiful swimming pool and a business center

they had a good breakfast to choose from

were in town briefly for a funeral, we booked two nights knowing we would require early check in tuesday and a place to crash for a few hours before we left

the smell of pot as you walked to the laundry room, which was about 20 degrees warmer than the outside temperature

room had bed bugs, shady people around 24/7, dead roaches visible in the window of tge 3rd floor laundry room, house keeping never replaced the soap or towels in a 5 day stay, tv remote control

ac filter dirty no laundry access

of the bathroom door in 205 the housekeeper did not turn it into lost and found put it in the laundry and it was never found and this would have not have happened if i hadn't had to switch

breakfast was not what we expected, i have stayed at other hotels where they had regular cooked but

the gym was nice and clean

i was glad that the gym and pool was open to the guest

will stay again soon rooms clean; desk clerk were nice and polite love the jacuzzi hot tobs and pool

very comfortable, good breakfast and the pool was warmed!

breakfast was good. staff was spectacular!!

the cold breakfast instead of hot food

i was impressed with the fabulous breakfast, so much tastier than the usual buffets other hotels offer

the element hotel has lowered the fee for pets from $100 to $25. the breakfast was very good.

pool was down

the breakfast is simple cereal bars and oatmeal cookies

no breakfast

the continental breakfast was not good at all including the coffee.

the breakfast was very limited

comfortable bed, clean shower, good breakfast, great value

i was disappointed that there were no gym facilities

the staff and the rooftop bar and pool were great. the food is good was unexpectedly good.

advertised ammenities such as pool, bar, breakfast, gym and lounge area was not available

staff. great. bar area

restaurant or bar at night

pool closing time

very friendly, front desk, breakfast room, cleaning staff

the gym equipment could really be updated and repaired.

pool little small

breakfast was very good

room had a nice little kitchenette and refrigerator

nothing in the kitchen like soap

love the kitchen net

i do understand that it is set up with a kitchenette but i still think they should offer

the bed and kitchen

but it would be nice if they would let you know what to expect in the grab and go breakfast just so you know if it's worth getting up for

everything was good. the boxes breakfast in lieu of the normal was well done.

pool

the breakfast is great too

convenient, friendly staff, breakfast was good and decent room size.

proximity to the coliseum shopping stores everything wonderful staff wonderful service ie gym laundry room business center

to update the kitchen and not install a black fridge seemed like a short cut

i was pleased with the kitchen and the gym.

having the convenience of kitchen items.

the laundry facilities/gym area were very clean and convenient

huge rooms with separate living room and kitchen comfortable beds

clean renovated room. no bad smells and everything was great. lot of parking space

both housekeeping as well as desk employees even cleaning and maintaining trash and debris in the parking lot

i like the kitchen i liked the tv's

the parking was horrible

liked the fact that it offered a pool, gym and laundry

laundry prices were a little high

liked the fact that it offered a pool, gym and laundry

excellent staff and convenient guest laundry facility

the washers didn't work properly and the laundry room smelled

need quarters to use laundry machine. wish it were updated to using credit or debit card

the room was clean and variety of options at breakfast,

gym looked well equipped. room was decent but needed some refurb.

they even did breakfast in the mornings

the location and the price was okay. there is free breakfast and the gym is alright.

was miss features advertised, no spa, indoor pool, or gym

liked the workout room and different breakfast options available. very clean and quiet

the double bedrooms, full kitchen and living room area.

breakfast was delicious as well

breakfast was good

though we were exploring and found an excellent nearby place for breakfast, it would have been great to have breakfast available(not bistro style)

doesn't offer free breakfast

room was large enough for all four of us to enjoy being in it together and the property and pool was clean

don’t know if my promise of complimentary breakfast is the responsibility of the property but my level of travel through “booking” gives

no continental breakfast

due corvid-19 the pool was closed and no breakfast

was at the beach the families having breakfast together and could hear their conversations and see the smiles of the

private beach and pool was so clean

great price awesome pool right on the beach

the hotel has breakfast and a pool

restaurant good coffee bar good hot coffee

it seemed really nice. i enjoyed the gym and pool.

we sat at the bar , no one greeted us , we continued to wait for about 4 minutes

the pool area was dirty the metal grab bar on the stairs was dangerously broken, it’s an indoor pool with a layer of dirt floating on

pool was excellent

gentleman at the front desk was very nice and moved our room but, our new room was next to some kids parting in their room

indoor pool. complementary cupcakes for the kids. fun square with water fountains.

whole reason my my family chose the hotel was for the kids to use the indoor pool

the gym could be much, much better

gentleman at the front desk was very nice and moved our room but, our new room was next to some kids parting in their room

and the breakfast was fabulous

equipment in the gym was out of service

breakfast had a nice selection, bed was very comfortable

breakfast and gym

absolutely loved the gym, the breakfast, and the comfort of the bad

are extremely clean ocd clean, the staff was nice, they were working on the breakfast area when i was there when they start serving breakfast i want to stay there

pool no pets allowed no ice no breakfast

ud83eudd14 no sign (was told the wind kept blowing it down), no breakfast as advertised, no lobby to speak of, clerk stated she couldn't give me a receipt for my

no breakfast.

is no breakfast area on premise, no laundry facilities and no swimming pool at this

when i checked in i asked the guy at the front desk is there laundry machines in this hotel and he said no

laundry

constantly heard kids running back and floor

kids banging on walls and doors all night on first floor

there an on site laundry, which is a definite bonus

restaurant and bar are closed

pool was extremely cold

that the purpose of me booking for the indoor pool, that should be mentioned when ppl book!

dirty, unserviced a/c unit. poor gym

the restaurant floor was sticky the knives were dirty the bar was never open

the tv was okay and the continental breakfast was convenient for coffee drinkers

kitchen sink faucet on the spa tub or the fact it was a hole patched on the inside of it took me 2 hours to fill in due to the

no breakfast

we killed at least 6 roaches some knobs on the spa tub were broken only hand soap was provided towels and sheets did not smell clean, smelled very

it wasnt very clean. the entire building had an old garage smell. the breakfast was def lacking.

swimming pool

also the pool and gym which were a plus but wasn't maintained well

gym was closed and pool also

breakfast no eggs or breakfast meats like befire

let my children stay in the pool after they closed since we checked in late

my sister requested and played for a kitchenet but didn't get one

also luggage/laundry carts would of been helpful

i was told the manager was doing the laundry and would bring them

there was a broken laundry or garbage

we were suppose 2 have a kitchen but no kitchen at all

i also like the fact that it had a working on site laundry facility

kids unattended in tiny pool and gym area

laundry machines only take quarters but they had no quarters at the desk

the pool was exceptionally clean

did not like how my partner and i booked a room with a spa bath tub in booking

bed was so comfortable i didn't make breakfast and i didn't want to leave out my room can't wait to go back bcuz i will be staying

the wifi did not work at all

the room smelled like a gym looker room

dirty tubs, wall paper peeling, dirty curtains, thin walls, you can every thing dirty laundry room, they dont even tell you they have a laundry room on the second floor, the employee's

they have a indoor pool that's open and a fitness area with exercise equipment

only thing i didn't like was the breakfast could of been better

need more light in kitchen area (undercounter lights).

environmentally conscious with recycling stations on each floor guest laundry facilities and gym were nice

it was pet friendly and offered free laundry.

pool & spa was closed

kitchen area was disgusting

no indoor pool

also liked the pantry, board games, and location of the outdoor pool

i did not use kitchen area either except a coffee cup

they also offer laundry which was helpful

the pool was a nice and clean

staff was very friendly. pool hot tub very nice, rooms very clean

pool was too small

the pool area needs a little attention

just pool needs some attention

wonderful breakfast nice pool/jacuzzi

due to covid-19 restrictions pool and gym area was close

i love the stay it was very much needed. and i love the jacuzzi and the pool.

pool was cool my daughter enjoyed it

nothing in the gym worked like it should.

i requested room service and the first day of cleaning they did not refresh any of the towels, the coffee, the

surface of swimming pool needs cleaning

i feel rates take advantage of parents visiting their kids

the amenities, wifi and pool

no white milk for cereal for kids

also, though we didn't use it, there was a free shuttle service available for guests to get to places within a reasonable distance of the hotel

fitness room could use a power tower resistant machine.

i also liked the laundry room hours as well as the indoor pool hours

hotel employee serving the breakfast. made us feel like family and the food was excellent.

very nice restaurant located on the adjacent parking lot

the location; the size of the room; the gym and the front desk

the coffee and the little gym are nice

corona virus closing the pool and work out room

housekeeping, gym and pool were unavailable

granddaughter was looking forward to the pool unable to reserved unless you plan ahead

there should be some consideration for late check out

a better breakfast selection in the morning.

staff was rude maintenance man is rude to kids and the manager is not polite at all

the walls are thin so be prepared to hear people talking late at night and kids crying

nice to have separate rooms for the kids

was bugs in the laundry room where i went to get ice it was also a roaches crawling in my

no coffee pot, roaches and no electrical outlets in the kitchen area.

basic cable tv, free wifi as well and a small laundry room nearby

had a kitchenette, but the stove didn’t work

the laundry room needs to have a push bar on door

cleanliness. the pool could have been cleaner but everything else was great!

staff was pleasant, breakfast was excellent one of the best we every had at a motel

and the pool refreshing

wifi signal was weak

the swimming pool was a little small

breakfast was good i liked because the people that work there were very friendly and very

complimentary breakfast

breakfast is hot and the juice is good

needs to be more on the breakfast menu .

breakfast was amazing

i like that it has a pool, close to hospital and many restaurants, stores, gas stations

the room was great, but needed more kitchen supplies

dishes would be nice in a suite kitchen room, since its in price

small bath towels, difficult to park, internet slow, pool empty.

breakfast was disappointing because of all of the covid craziness and the ladies serving the

western has many amenities like breakfast, laundry, kitchen, pool, and grilling

the laundry setup was inefficient.

breakfast and the gym

laundry on site, gym and breakfast is included and also on site

laundry had 2 machines, 1 of which remained permanently broken

needs to be replaced - perhaps a keurig should be considered instead of what's currently in the kitchen area

the kitchen staff could ve been more friendly.

made meals for my wife and kids

very clean, comfortable beds, comfortable couch, well stocked kitchen, great buffet breakfast.

my kids had a great time in the pool

pool for my family and the location

pool opening only at 10am

i didn t have an indoor pool

parking is a bit weird i couldn t access the doors near parking with my key card

staff is so friendly, breakfast was good with options offered and the location with surrounding places to eat or shop

everything was great....the bed the cleanliness ,pool,laundry facility and the bar ..,

the bar hours only for 5 hours.

convenient location, good location and easy to interstate, great pool and whirlpool

room and bathroom were beautiful so clean the staff was so nice and my kids enjoyed the pool

the staff and espresso bar and gym !

i liked the late check out i also felt like it was decently cleaned

location & price, allowed a early check in! staff was friendly & helpful.

i like the space and that it had a kitchen and everything in it

room was decent for the price, nice size. late check out was great.

pool was closed. kids were disappointed.

very friendly and accommodating staff, comfortable, nice breakfast

left too early for breakfast

the room is nice loved late check out quite... easy access

breakfast eggs

had mini fridge and microwave for guest convenience and large parking lot

people laying in the parking lot owners family i believe going thru bends of stuff in there car yelling screaming kids

better to sleep in the parking

alot of people going in and out of their rooms and cars just driving in and sitting in the parking lot

the only thing i did like is that there was parking available.

was convenient clean great rate great staff ms deedee the breakfast attendant was great and i truly appreciate the talk she had with my

don't like the fact that soon as i checked in the room was hot and muggy, also the swimming pool looked filthy

not much- other than it was close to my conference site and the zoo for the kids.

the pool and hot tub was closed

the pool an hot tub were just enough for the kids (ages 3 &

spa n bed

was on the first floor which is weird because when i got a spa room before i was not on the first floor

much i had the room with the spa in it that was enjoyable

moved to this hotel after a stay in a filthy motel 6, mostly because it had a spa in the room but when we got back later that night after a concert and wanted to soak for a

had to ask for extra towels since it was a spa king room

restaurant was just a weird experience, bar staff should know beer brands, should have someone who will seat you, should not have to wander

the hotel bar had an amazing bartender and the prices were economical

time to update the room interiors, the restaurant could stay open longer, from breakfast through late night

the bar and pool tables were good and the food on the bar menu was good

i didn't get breakfast for my son

everything! breakfast, staff, pool, location

the breakfast is pretty good as

there is also an indoor pool and fitness room

tv remote needs to be replaced, breakfast ok.....

hotel advertises a “fitness center,” but it was basically a small room with a treadmill and a few free weights

the staff was exceptional especially the dining room and bar staff as well as the check in staff and valet

the staff was very friendly and helpful. the art was great. the bar was fun.

amanda behind the bar was an absolute legend.

spacious rooms and bathroom, and yummy room service. the guest service as also superb!

was grimy and water pressure was terrible, telephone in room was disconnected, no menu in room, room service was not so good which seemed to be on the end of the kitchen not the people

laundry facilities were awesome

i was granted early check in without hassle.

i absolutely loved the little kitchen area

bed really comfortable..bath clean and fresh... laundry free

and pots and pans for the kitchen area as well

fitness room could have been a bit bigger with more equipment

the breakfast was great along with all the staff

room, the size of the room, the shower, the continental breakfast, the indoor pool and the fitness room

breakfast was delicious. place was amazing! the room layout was very nice.

location, breakfast, and staff.

beautiful hotel. very clean. pool was awesome.

ordered room service and they food was burnt

pool was nice and also had little cozy spots to sit pool side

the seafood bar made great food and built quality classic cocktails

i would maybe add a jucuzzi and make the pool a little deeper if thats possible

no breakfast even tho it's advertised to have breakfast

there was no breakfast provided.

breakfast facility pool was not in operation tv was not working properly had to get maintenance to

no breakfast included with ur stay

they don't serve breakfast and their rooms aren't that clean

good breakfast

location near the old town. comfort. clean. staff, especially the lady at the breakfast.

very friendly people from the front desk to the hostess at breakfast

a nice hotel staff was great breakfast was lovely close to everything had a kitchen bed was

kitchen was nice to have but, would never cook are bake with the stove

warm shower, floors were all loose, water coming out of kitchenette area, breakfast was stale cold and not good, coffee was luke warm

well located for our travel needs and a good value. great breakfast.

the only thing was the kitchen staff one particular lady was rude but otherwise love the hotel

no meat of any kind for breakfast. bacon ect

the breakfast items were good and plentiful, especially for

the pool area had a great view over the river and we would escape there to read and drink morning

location, gym

the in door pool and hot but was not accessible

no microwave in the rooms wifi could be better (only 2 with 3 people in room, none at pool even after making request) and lack of information (wifi, nearby food and activities, no menu/price list for in house restaurant) $13 for overnight (-)did not like that the bathroom floors were dirty, they did not have secure wifi so i could not work from my government computer, the breakfast and the parking was not free, (-)poor wifi , quite a lot of noise

shavonte was more than helpful with accommodating with late check out and making sure we got to our concert on time

i loved the fact that there was a laundry room to do my personal laundry

arrived early and we were able to get an early check in with no problems

also very nice clean pool and laundry facility

i also liked that they had a laundry room for the residents use

there was drug dealing up the street, and didn’t what my wife and kids walking by there self

man was beating on the room down from us threatening to kill the woman and her kids over money

kids were screaming and running around in their rooms all night, called and complained multiple

room was next to the laundry room

kids running all through the hallways and knocking on doors

need larger tv and a window that open to let the chlorine smell out in pool room

everything they pool was not working and that was what i wanted

the room also smelled heavily of smoke i couldn't get any of the remotes to work in the gym

that i was to busy to enjoy the pool and hot tub!! also a little about having to pay to park ...

the on-site restaurant was amazing. the gym, though small, was great.

room service was very bad

could not get in contact with room service, had to call desk 5x to get room service

the drain in the bath tub was not working well so the water pooled a lot while showering.

on site bar and restaurant

the gym and the waterfront area

i appreciated the breakfast that was included each day. the staff was great!

good breakfast and comfy bed

kids loved the indoor pool area, i enjoyed having a desk in the room to answer emails and get work

the gym was clean and the breakfast was great

i had to use lobby restroom due to privacy, so kids don't walk in

room service was great

hotel itself is really beautiful and i loved the view i was on the 11th floor and my kids were excited when the ferry would past

they got rid of room service. the hot tub was closed. they didn t renovate the pool area.

room service was on time and food was great

it made this space useless for our kids as i wouldn't want my children around it