be nice if the bar had longer hours

the staff and the rooftop bar and pool were great. the food is good was unexpectedly good.

great bar and restaurant with yummy food choices

the great view, the waterfront location, the bar areas and bar staff.

advertised ammenities such as pool, bar, breakfast, gym and lounge area was not available

no breakfast due to coronavirus

comfortable bed, clean shower, good breakfast, great value

man, whos name i didnt get, that welcomed me at check in and again at breakfast

breakfast wasn’t something i would care to have or call it breakfast a nutrition bar with

breakfast coffee was excellent

it was a pretty small area. parking lot was hard to get out of and hard to find at first

parking wasn't available by our room the outer blanket was dirty and it could use a little more

parking lot is so tight it's crazy

parking lot

not all of the rooms were occupied, so there were plenty of parking

the price of the suite. the atmosphere, happy hour & breakfast. inside pool.

the staff was very accommodating, room service was also very nice

amenities like the gym and pool was closed

d get two free drinks from bar but they weren

the staff was very nice. the facilities were very clean. the breakfast was delicious ud83dude0b

the pool is wonderful my kids love it a lot of chlorine but it's just amazing i just love this

room service is available every other day and they don t clean the room, even the bathroom was

room service

asked for a late check out

the patio outdoors be opened during breakfast prime hours only

location was very convenient. staff was very accommodating to allow us an early check in.

the accommodations were nice and very clean. staff was very courteous. the breakfast was great.

staff was friendly and room was clean. the pool was nice also.

i had to nip pick anything the complimentary breakfast was okay but to me the hot options were cold to me

best western also has a fitness center and a beautiful swimming pool and a business center

the laundry room was outdated and took 3 times to dry my clothes

were in town briefly for a funeral, we booked two nights knowing we would require early check in tuesday and a place to crash for a few hours before we left

ac filter dirty no laundry access

of the bathroom door in 205 the housekeeper did not turn it into lost and found put it in the laundry and it was never found and this would have not have happened if i hadn't had to switch

staff very friendly the laundry lady i call her ms south carolina she's always gets the job done the cleaning are very good

the laundry room worked, but was very expensive: $2.00 to wash and $2.00 for 15 mins of drying.

it didnot have free breakfast. it didnot have kitchen.

the breakfast

there was a grab and go breakfast and they had laundry on site

i do recommend they have something in the laundry room to purchase dryer sheets or detergents that would have been helpful because i forgot

i was glad that the gym and pool was open to the guest

gym and pool closed dirty room air cond & coffee maker broke no compensation for any of that

the bed and pillows were comfortable, and breakfast was delicious

breakfast buffet did not begin until 7 a

no outside pool

didn't like that i had to pay for basic kids show channels

you had to purchase wifi

the kids loved it

omg !!! it was a million kids in the pool and running around the hotel.

and lots of near by stores plus the casino my kids and i had a great time and i look forward to booking again thank you

the element hotel has lowered the fee for pets from $100 to $25. the breakfast was very good.

it was so rough that my kids were complaining how scratchy they were

breakfast was good. staff was spectacular!!

i was impressed with the fabulous breakfast, so much tastier than the usual buffets other hotels offer

location is great cause of walking distance to all the stores and full kitchen is perfect.

was allow early check in, check in smoothly in a timely manner, staff very pleasant, room very nice, beds

the gym was nice but small

toilet paper is on wall in front of toilet would be hard for little kids to grab while on the toilet

not a place for kids or family

free wifi was a great kids were able to connect

the pool was closed

pool was closed

i did not like how they did not have enough breakfast options.

nice and clean and breakfast was exceptional ud83dudc4c u need to come and experience it for ur self

sheets in the room and floors not vacuumed and dirty laundry no ice buckets had to use a bag one trash can water took long time to heat

pool

gym not being 24 hours

it was clean !!!!!! the breakfast was valuable and good!

that the pool isn’t open yet

i wish the gym had just a bit more to it

breakfast was wonderful, only thing l would have liked different was they had sausage gravy with

great value including indoor pool, gym, and breakfast easy to locate off 64

pool closing time

although i didn't use the gym or pool this time, love their availability

staff was very nice, pool was relaxing

spacious room. individual kitchen. good service with kind, friendly employees.

i do understand that it is set up with a kitchenette but i still think they should offer

nothing in the kitchen like soap

it was a nice room with a kitchenette.

room had a nice little kitchenette and refrigerator

love room spa so relaxing

extras, such as laundry room with free machines, drinks and snacks at the entrance, patio grills

were fantastic and friendly,great location close to town,has free laundry facilities,overall highly

i was pleased with the kitchen and the gym.

, fitness center laundry room business center, etc

the laundry facilities/gym area were very clean and convenient

was a lot of things wrong, the parking lot is very far away from the rooms

the property being totally refurbished, small kitchen in room.

parking was great

set up really weird hardly any true parking only one way in and out

the full kitchen.

early check in close to everything

there is a guest laundry

i loved the fact that its a laundry room (very clean) and i took advantage of that as well

the staff seemed clueless and a child working in the laundry room

and always are treated great and they always try to accommodate us with early check ins and late check out

we’re great with my four kids

otherwise, it was descent for the price minus the kids stomping above us

bathroom had hair in the tub ,and the continental breakfast was very limited in selection

i like the hospitality of the staff. i like the tv's i like the laundry facilities .

i saw trash that stayed in the walkway to the laundry room sit in the hallway all day

the outside is a bit run down, the pool water was very cloudy,

can literally walk the beach and if you're not a sand person they have a pool too so everybody's happy definitely worth trying

the hotel has breakfast and a pool

private beach and pool was so clean

huge rooms with separate living room and kitchen comfortable beds

the room was very outdated besides the kitchen appliances, and there was a strong mildew smell so bad within our first ten minutes of

clean renovated room. no bad smells and everything was great. lot of parking space

both housekeeping as well as desk employees even cleaning and maintaining trash and debris in the parking lot

i like the kitchen i liked the tv's

that worked the frigerator was broke so all the food went bad not only wasn't supposed to be kitchen at with two beds all we got was a fridge it was supposed to have a stove a refrigerator and

also luggage/laundry carts would of been helpful

no light bulbs in the lights in between the beds, the kitchenette was grease covered and stained, the sink faucet was nearly falling off, and the

had to wait for the room to be ready and laundry to be delivered as it was running late

we were suppose 2 have a kitchen but no kitchen at all

liked the fact that it offered a pool, gym and laundry

the breakfast was hot and tasty

everything was well kept and the breakfast was delicious

i left very early to catch a plane, and they made up a special breakfast bag for me to take

the washers didn't work properly and the laundry room smelled

the location and the price was okay. there is free breakfast and the gym is alright.

i found 2 cockroaches, the pathway is kinda dirty and the laundry area is far

the continental breakfast was great

i liked the location and the wonderful breakfast choices.

need quarters to use laundry machine. wish it were updated to using credit or debit card

of anything for us to have in the morning, saw no place to go to in the morning for a light breakfast at hotel

should have been a coffee maker in room, particularly since there was no breakfast or coffee!!

is no breakfast area on premise, no laundry facilities and no swimming pool at this

rooms are very clean ocd clean, they were working on the breakfast area when i stayed when they opened the breakfast area i'm going to stay again highly

no breakfast.

gym section was a little bit too short

pool and gym easily accessible and offered good basic possibilities to workout

offered a variety of options hot and cold, the service was great, kudos to both the kitchen and bar staff

the pool area was dirty the metal grab bar on the stairs was dangerously broken, it’s an indoor pool with a layer of dirt floating on

very clean hotel with amazingly helpful staff. it also had a great big heated pool.

used the gym which was limited, but was good enough for what i needed for the weekend

absolutely loved the gym, the breakfast, and the comfort of the bad

breakfasts were good. the hotel staff was friendly.

pool, gym, and breakfast

clean room, nice staff and great breakfast.

pool wasnt open.

breakfast, pool and the gym

no breakfast or operating pool or gym

didn't have grits on breakfast bar

the elevator smells and the gym or work out place is dirty.

expensive breakfast for a family with kids

gym was not impressive - just a few treadmills and free weights

for room service to have them clean my room since i was staying there they said all we can do was give

kept charging unnecessary charges and no use of swimming pool or gym.

there was an on site gym, free parking, and free wifi

the front desk made sure i was ok and the breakfast was simple but fulfilling

staff the front desk shae and darius,the coffee and the breakfast always replenished for guests to wake up early or later

kids banging on walls and doors all night on first floor

breakfast is suppose to stay inside room everyone doesn't like to sit and eat in a small room with

wish the outside pool had been open for the kids to have fun in

roches came out the woood works and they was watching tv with me and my man , we also shared to spa bath with them

no breakfast

it wasnt very clean. the entire building had an old garage smell. the breakfast was def lacking.

the spa in room,able to walk instead of driving to local bar,steak house,etc,ect

bugs, how the spa look, how loud neighbors are

that the pool was closed

it would have been nice to allow the pool area to stay open longer .

was a strong chlorine scent in the hall before you get to the pool, & it was packed with kids

the breakfast was good also

gym was clean

the stove in the kitchenette was dirty, rusty, and nasty looking

they accommodated early check in.

impressed with the full kitchen with stove, full size fridge, and cabinet space

the laundry room needs to have a push bar on door

kitchen cabinets were completely

i used the fitness room a few times and was glad that it was there

no indoor pool

they allowed me an early check in when my friend wound up in the er unexpectedly

fancy at candlewood suite, but again very clean and each room also comes with a fully equipped kitchenette and full size refrigerator so you'll never miss out on a home cooked meal

i did not use kitchen area either except a coffee cup

us with recommendations as well as helped with service for breakfast great friendly staff the gym and pool area was kept very clean and tidy as well although we didn’t used it but still a

pool was too small

the gym was well equipped.

free airport shuttle but book in my advance

just pool needs some attention

lights were not working in the gym

said they had pool . pool was closed said had gym gym was closed

no room service at all

wifi on room was poor

slacked on room service

i enjoyed the pool most.

the pool and the room size

corona virus closing the pool and work out room

loved the fact that the indoor pool was open until 11pm

gym, coffee in lobby

also, though we didn't use it, there was a free shuttle service available for guests to get to places within a reasonable distance of the hotel

i also liked the laundry room hours as well as the indoor pool hours

i also liked the laundry room hours as well as the indoor pool hours

also, parking was convenient

clean, nice pool, helpful friendly staff, great breakfast options, good for kids

we don't have breakfast because of covid-19

there was breakfast ? liked the room size and layout. the kitchen was great.

there was breakfast ? liked the room size and layout. the kitchen was great.

i didn’t like was that there wasn’t adequate pots or other things, in the kitchen, ie: a toaster, coffee maker, cooking utensil’s such as a spatula, big spoon or a pitcher

my kids coughed all night

i love the fact that the kitchen table was replaced, but i don't like the folding table

was on the beach, it was pet friendly, it had guest laundry facilities and complimentary breakfast

we were also surprised that the room had a kitchenette with a stove, refrigerator, and microwave

the kitchen was lovely and the fridge was big and spacious for our items

kids really enjoyed being able to go to both the private beach and the pool

they take dogs up to 70 lbs, and the pet fee is extremely reasonable

i was able to do work using the wifi without issue

parking was limited.

remote for tv didnt work and wifi sucked

nice staff and room. free breakfast lacked in taste

they served breakfast and did not use the covid pandemic as an excuse not to.

breakfast was good i liked because the people that work there were very friendly and very

breakfast is hot and the juice is good

better selection on breakfast items

breakfast was amazing

the staff was great we especially enjoyed the breakfast bar and fireplace and warm cookies in the evenings

everyone was extremely nice except for the breakfast ladies

i loved the cleanliness, the staff was great and my children love the pool and the breakfast.

great stay!!! bed was fabulous, breakfast was super...and very nice and welcoming staff!

the outdoor pool was a plus for the kids

parking is a bit weird i couldn t access the doors near parking with my key card

nice room, bed was comfortable, nice pool, staff was friendly

nothing really, just wish the pool was inside. but thats just what it is so it s cool.

parking was a bit tight.

the variety of items for breakfast..eggs were delicious

minor item: the restroom near the breakfast/lobby area was completely out of toilet paper in both stalls and there were no back-up

great location for keeping kids entertained. rooms and accommodations are great as well.

it is clean and fairly priced, the rooms have a full kitchen and plenty of living room space

breakfast and pool.

breakfast, amenities,staff, this place is amazing!

was on the first floor which is weird because when i got a spa room before i was not on the first floor

much i had the room with the spa in it that was enjoyable

moved to this hotel after a stay in a filthy motel 6, mostly because it had a spa in the room but when we got back later that night after a concert and wanted to soak for a

had to ask for extra towels since it was a spa king room

spa n bed

the staff and espresso bar and gym !

i wanted to relax while the kids played in the pool and could not

well they put us in a noise area with kids playing all night long.

the gym ! i got a great work out !

the pool was over crowded. but not a big deal.

i feel rates take advantage of parents visiting their kids

unfortunately we didn t use the pool..

free breakfast, pool

room was not what i expected need a sofa traveling with kids

stains on pull out couch mattress garbage left understand the couch kids ob campus were outside laughing and talking until

the kitchen could’ve been cleaner other than that everything else was great

liked the workout room and different breakfast options available. very clean and quiet

the breakfast selection was good. room was clean and the staff was very nice.

breakfast was good

it shares a very small pool with the neighboring hotel and was full everyday and night (only accommodating roughly 10

the room was clean and the bed was comfortable. i loved the breakfast included.

thought the breakfast was included in the cost for the room

it was super nice,clean,and my girls enjoyed being able to play and swim in the pool.

no continental breakfast

room was large enough for all four of us to enjoy being in it together and the property and pool was clean

breakfast was the normal continental setup

too much chlorine in the pool

indoor pool

the breakfast was awesome ud83dudc4c

i forgot to mention the pool was very nice they provided towels for the pool, theres a fitness center, business center, and laundry machine that are $2

we paid for some amenities such as the bar and pool, and they were not available.

pool was dirty

pool was extremely cold

dirty, unserviced a/c unit. poor gym

small pool

knowing i would arrive very late, through booking

breakfast was pretty good.

it was very clean and very comfortable! the staff were nice and the breakfast was good too

breakfast bar

breakfast was continental but has enough to choose from for breakfast

the pool was very warm, the bed was comfortable, the room was clean and the shower was great!

the hot tub an pool gave us plenty of towels

laundry machines only take quarters but they had no quarters at the desk

easy location, pool, parking & a great buffet breakfast.

the gym was so small you couldn’t move around

the room was awesome the bed was very comfortable. and the breakfast buffet was delicious.

layout and flow of breakfast room. chaotic.

the pool an hot tub were just enough for the kids (ages 3 &

pool was not monitored so it was taken over by a group of kids and even after complaining to staff nothing was done

the pool an hot tub were just enough for the kids (ages 3 &

the gym was really sad

loved how big and clean the pool was!

no indoor pool or gym

no breakfast that we were aware of

don’t have a pool view like description stated

beautiful hotel all around. good breakfast, kind staff.

the whirl pool, regular pool and free breakfast are a great plus

pool was cool my daughter enjoyed it

the pool was closed and ac didn’t work in the hall ways of the hotel

the friendly and informative front desk breakfast

the staff at the bar were also accommodating and kind

the staff was very friendly and helpful. the art was great. the bar was fun.

easy to get to, good soundproofing in the rooms meant it was very quiet at night, we ordered a room service breakfast one morning and it was fine

late check out, appliances, cleanliness, smart tvs, location, discount parking,

convenient location, lovely bar and restaurant

miguel and the the other lady in the kitchen assisted us in giving us gloves and a trash bag to help us find it

the price was really not worth it cause the kitchen , pool, fitness center not open

the pool wasn’t heated

my early flight kept me from enjoying breakfast, but my sister enjoyed it

also nicely equipped kitchen with all the essentials

room service stops too early on weekends

restaurants and rodeo bar located in the hotel were outstanding food and service

room service wasn t time efficient and/or none existent, which was very disappointing because had

shower the pool when it was warm

no mini bar in room

pool was green and the ph balance was very high!

somewhere that the pool was closed

clean, staff was amazing, bar food and service was great

the food location on our floor was convenient and great to have with my kids

shuttle service was great as well

and kind staff, clean rooms with a comfortable bed, beautiful lobby and great amenities (gym, rooftop lounge, bar), and a free valet service included for parking

it is part of the bar which does offer happy hour

the room also smelled heavily of smoke i couldn't get any of the remotes to work in the gym

i should've been told the pool was closed before i checked in and the fire pit wasn't working

the internet tv option, how friendly the staff was, the fact y’all had laundry stations

good location in downtown norfolk. decent sized gym with good stations & free weights.

the in door pool and hot but was not accessible

did not coke to my room for housekeeping and i requested when i checked in; room service food was wrong and cold and they never returned my call to fix the order; swimming

probably fixed by now lol indoor pool is small, but heated

oking.com) advertised

the location of our room was great by the pool and the lot were parked, down the hall from the lobby

wish the kitchen had a stove top

spacious reception/breakfast/gym area. spacy rooms

everything was new and clean and comfortable, very nice hotel with a great breakfast

great staff. great breakfast. clean!

we didn t receive some of our food items when we ordered room service.

parking lot a little dim

a few small irritations: parking lot is oddly shaped and doesn't have enough spaces for size of hotel and they use the card

shuttle to cruise port and parking

from room service on saturday was a bust

had mini fridge and microwave for guest convenience and large parking lot

people laying in the parking lot owners family i believe going thru bends of stuff in there car yelling screaming kids

the only thing i did like is that there was parking available.

better to sleep in the parking

alot of people going in and out of their rooms and cars just driving in and sitting in the parking lot

good location, nice staff, clean. great gym!

great view; very nice room; gym was good.

however i liked josh from room service, he was very nice and

wifi was very week signal and slow in our room on 7th floor

the bar and kitchen was closed. short staffed

we everything was fine just expected a bigger pool

great breakfast

courteous,knowledgeable staff,overall clean,comfortable rooms,great,well maintained pool,very enjoyable,restful stay

great location, near airport and shopping. very nice room. great breakfast and friendly friendl

shower, customer service, breakfast, the bed

inside pool and breakfast was very nice

the pool was small, but my kids enjoyed...and it was hot in the pool area

nice indoor pool for kids

pool is closed for covid

the bed and the breakfast

no breakfast included with ur stay

no breakfast even tho it's advertised to have breakfast

no breakfast.

they don't serve breakfast and their rooms aren't that clean

did not like the small variety of breakfast

clean, newly remodeled, good breakfast bar. friendly, courteous staff. laundry room, gym, pool.

breakfast was great

they charged me twice for a pet fee when i stayed only one night and one pet

much we didn’t like, maybe just how small the gym was but not a big deal at all for a short stay

staff great breakfast

the kitchen did not have vessels and dishes though there was a oven microwave the cooking range

excellent breakfast

the location was good and the breakfast was great.

a nice hotel staff was great breakfast was lovely close to everything had a kitchen bed was

breakfast service was good. kitchen staff was excellent.

people hung out in the parking lot blaring their music all night long like a party was going on or something

parking manager was very helpful, but i think was an under the table type employee

were very very rude unprofessional nasty and rude to my daughter i paid 130 something dollars no wifi it's like they didn't care they are about stealing people money not worth it and im currently

fast wifi, quiet rooms, and a smooth check-in process

no wifi!!

kids were screaming and running around in their rooms all night, called and complained multiple

man was beating on the room down from us threatening to kill the woman and her kids over money

after a long day i had to wait to have the battery replaced before i could get in, meanwhile the laundry room next door was flooded from an overflowed washing machine

room was next to the laundry room

kids running all through the hallways and knocking on doors