access to the outdoor pool was a wonderful bonus

everything. the spa tub was great. room was large, and very quiet.

the primary room was very spacious, with a seating area, electric fireplace, and a spa in the corner (no screen or

also the buttons on spa tub were peeled so hard to read

value , and the room was huge and had exactly what we wanted for anniversary(ie a fireplace and spa tub) and ac which came in handy since it was warmer then expected

no breakfast

breakfast was not properly managed.

not told the pool was under repairs

the room were very nice and the indoor pool was a plus.

breakfast was adequate, though it could have included more protein options

full breakfast is good to have

the room and the breakfast are great!!! totally worth of the money!!!

great location, reasonable rates and a grab an go breakfast.

good room and comfortable bed. very quiet and decent breakfast. friendly staff.

the breakfast was delicious, especially the scrambled eggs

the fact they took the virus seriously and allowed no congregating, breakfast though limited was available and you had to take to your room

the breakfast every morning was so yummy, the pool was warm and clean, along with the rest of the place

good breakfast. very clean. parking good.

breakfast was simple but had some good variety

staff great. lovely place to have breakfast, spotless, comfortable. kelly excelled at her job.

has a small indoor pool and fitness room

pool is small but def not a deal breaker

small sensor glitch for the pool door, but the staff was very helpful.

friendly staff. cleanliness. excellent spread in the breakfast buffet.

pool was very relaxing

coffee was good. and sort of good choices for breakfast.

staff was nice ,the pool was decent and open late so when we got in the kids enjoyed it before going to rest

laundry facilities were not working

laundry dryer was not working but they dried the cloth in their hotel dryer

nice pool

only bad thing was wifi wouldn t work, always kicked me off. breakfast was good!

there was a noise at my room they were nice understanding and agreed that at afternoon after the room service cleaned the empty rooms we can move to a clean quiet room at the afternoon i called to

clean, comfortable room. excellent breakfast! friendly staff

bed was extra comfy and the breakfast was great

there was no wifi

the breakfast menu was the same every morning. scrambled eggs and turkey sausage with potatoes.

maybe they should have better customer service as they could have turned the heater on in the pool

good location close to falls and to shopping. great breakfast.

else staff was very friendly loved the pool and room was close to amenities including laundry

a little bite the breakfast

pool was perfect

no phone in our room. the room was smaller than what we saw online. pool was freezing cold.

could not access pool. broken/missing handle on gate.

pool was closed due to pump issues..

location was excellent, the pool was very clean, the beds were large and comfortable, the staff was very friendly

very outdated bathroom was not in very good shape pool has not been operational for 8 years

bedspread was paper thin and pool closed

within 5 minutes we find a best western with a much bigger and infinitely cleaner pool and rooms

because there was a maid cart in front of our room we parked our truck facing the pool to unload our stuff when another guy came out and said we had to park directly in front of our

nothing other than no pool

the staff is exceptional an amazing. breakfast was great and the beds were so comfortable.

if you have kids who wake up late while on vacation, be prepared to buy food elsewhere as you aren't allowed to

kept up till 2am by screaming/running kids above us despite calls

breakfast and location to niagra falls.

with double beds and when i arrived i was told it’s only one bed in each room and some of the kids with me had to sleep on the floor, because the bigger rooms supposedly were filled

th3 room was spotless, beds comfy and breakfast was good

the parking lot was clean and big along with the fitness room

breakfast was really good

the pool should be more clean.

grandchildren were utterly taken by the staff and the very clean pool

beverages like coffee and yogurts for kids

need to upgrade breakfast sausage

a little loud at times due to a numbers of families staying there so you get kids running in the halls

room and bathroom are clean, internet and ac works very well, the area is safe, breakfast is plentiful, free parking, lcd, minibar, microwave, the price

very clean and comfortable. breakfast was good.

check-in was only a couple of minutes long; property was pristine (impeccably clean rooms, pool and surrounding area was clean); location was great

it was clean and the pool was awesome!

clean, nice staff and pool was a bonus

with the ongoing covid-19 pandemic some facilities were not available at the motel (ex: swimming pool)

the pool was very well kept

we liked everything. clean, quiet, good breakfast, attentive hospitality

he was helping in all aspects wether it is carrying our luggage or preparing breakfast for the kids, he has been very very supportive

as such everything was good, but little more variety in the breakfast will be great

state park near gas food supermarket hotel : clean, big room and bed, feel safe, nice staff, pool

just let the kids run and play with the ice

it was nice and quiet, the pool was big.

loud people, doors opening and closing and kids running up and down the hall all night long.

late check out

breakfast included in stay

for breakfast opens too late

kids running around late at night

noisy people & kids

breakfast was good

i end up waking the kids when i turn on the light to get dressed when i’d rather they get a little more sleep

pool and breakfast, very nice staff.

would have liked the kitchen supplies in room but i understood that they could have been requested

kitchen was unequipped. no dishes, utenlsils, etc.

the laundry worked

really wish the kitchen had anything in it to cook or eat off of or with

staff was wonderful, elevator , laundry, pet friendly,kitchenette

comfort, cleaned, breakfast, and services are good!

staff was really helpfull, and the breakfast was rich and delightfull

the pool was small. the waffles did not cook completely.

they should have the instructions to use the laundry

was a loud group with kids and they was really loud and a little uncontrollable i had three room i have stayed 4 other

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

the pool was great and had plenty of towels

the kids enjoyed the pool as we had it all to our selves

pool was great

the pool was small but perfect for a splash with the kids

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

breakfast was great, the afternoon get togethers were awesome. fantastic place to stay.

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot tub and pool, pantry, business center

gym was a little limited and the tv didn't work on the bike, but overall the gym was functional

rooms were well arranged for a family. very good breakfast, fresh fruits.

nice gym room and pool

staff is great! pet friendly. breakfast ud83dudc4dud83cudffd

the rooms were spacious and had clean kitchen facilities

the pool small but ok for the price and for kids

nice big room - excellent bed, liked the full kitchen

they allowed an early check in

was great and awesum, customer service, pool, gym, breakfast

i enjoyed the pool and hot tub.

breakfast was awesome, the area large and spacious.

the pool area looked nice

the staff even prepared our room for early check in for my daughter which was a bonus for me

the pool and pool area was very clean

the staff were very friendly and helpful. we loved the swimming pool it was very nice.

affordable, and within my budget, and close to shopping areas, and like a 10-minute drive to the casino

also provide free bus to the falls and casino

staff was amazing! room was clean. enjoyed the pool.

not about what i didn't like it's just a lot of kids running around parents not controlling their kids banging and running and jumping but front

great accommodation, particularly laundry facilities.

clean, accommodating, and the pool was immaculate

jacuzzi tub was very nice, very comfortable big enough for 2 people the room was comfortable the gym was

let us do early check in as our flight arrived in the morning. breakfast even included smoothies

minute drive to niagara falls and i believe they provide free shuttle service to the falls and casinos in the area as well

all was ok except poor internet service my kids enjoy pool a lot

much bleach in the pool area

wish there was a pool

pool and spacious rooms at low price.

the breakfast selection was just ok but there was plenty of it.

pool is very small for a hotel

dryer doesn’t work on fourth floor however manager offered to dry my laundry which was

the gym and pool we're closed

card reader didn’t work on any other doors or guest laundry

had a bar and restaurant.

rooms did not have a refrigerator or a bath tub (useful for kids)

wifi speeds not guaranteed even in premium. that's the only setback.

rooms are small and wifi is very bad

close to the university, rooms are comfortable, my daughter was extremely excited about the pool and hot tub

clean room, reasonable price, including parking and breakfast

had a king suite and my kids were using the pull out sofa to sleep on, but we never got linens for it

coffee station was fully stocked at all times with tea and hot chocolate for kids

had a small gym which was nice

the kids had fun in the pool but there was no hot tub for the

the staff really nice and professional,i love the kitchen

rooms, clean establishment, comfy bed, kitchenette with a full size fridge, electric stove, even a dishwasher

excellent staff, good laundry facilities, free coffee and tea

access to a gym, laundry room and towels when needed.

i love that i can do my laundry here, for free

staff was very friendly and did their best to accommodate early check in for me which i do

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

bar indoor pool hot tub massive tv

great facilities, rooms, parking.

on bed skirt bathroom had hair -not cleaned bed had stains on bed sheets no room service during our stay had to ask for clean

with this hotel we stayed on the 10th floor room was just remodelled it was modern and clean , kids love the pool, big spacious and had a hot tub

vert comfortable bed, good wifi. excellent staff. free parking

of “bar food “ menu items and bar not staying open late

or you can pick a breakfast from the menu and they also serve lunch and dinner plus they have a bar for those who like that so it’s a win win for all plus the property has a good size pool as

if staff would've stopped kids from running in hall after 10pm

my kids had fun playing around,nice scenery of the river,bridge,birds

the pool was a little cloudy and could have had a few pucks /treatment put

that it had a spa in the room

there's no extra hidden fees like parking fees or location taxes

parking good

improve the breakfast menu

the main parking lot is too small

granddaughters loved the pool and playing basketball..

the pool and hot tub are fantastic.

breakfast in the morning was very good

bacon, we enjoyed the breakfast. we would have loved bacon.

nice fitness room, free printing in the little business center, and love the hot tub and pool

the pool or the hot tub was out of service.

the kids and i enjoyed the spa pool and swimming pool

amazing staff nice pool and spa washing machines good location

pool and how clean the place was.

key worked for room but not for pool or outdoor patio reentrance

provided early check in and all information for site seeing

the breakfast!!! it was just breads, bagel and juice

they also offer free continental breakfast and free parking which was a plus point for me

clean and decent breakfast

the room was comfortable and clean. they gave us an early check in.

the staff was very kind ! breakfast was good !

room was upgraded from a small room for two to a suite with a small kitchen

quiet there was a small kitchen and safe parking.

ice machine or ice cube trays in the rooms with kitchenette.

would only recommend an extended stay room with kitchen

although we didn't use it, the kitchenette was very nice and well-equipped

we didn't like that the pool wasn't open 24hrs

food...the kitchen staff is very rude and the breakfast is horrible...

clean and comfortable. great breakfast included.

the hotel did a great job with the pool/fitness area

very safe & lit up parking

plus the free breakfast was much better than i expected

convenient, affordable, nice beds, nice breakfast

nice size room. nice hot water. gym was good.

breakfast, room, and gym were perfect for us!

breakfast good

for the pool and gym we had to make an appointment to use it

gym was okay

there was a restaurant and bar included the staff was so nice and helpful the room was perfect and the stay was just over all

close to the state park and casino

spacious room and did allow late check out

centrally located to the falls, casino and attractions.

were able to walk to the attractions including the falls and casino

and for a last minute thing very affordable considering niagara falls was a 5 minute walk and the casino was maybe 10 minute walk

i also enjoyed that it was located rather close to many restaurants and the casino and the falls

it was close to the casino we were going to.

the only thing you need to know is that breakfast ends at 9am. which didn't bother me though

the staff was friendly and the breakfast was very good

location, clean, breakfast, warm

room and good beds, walking distance to the falls, respectable contimental breakfast, free parking

good breakfast & value for the money

the pool could be bigger but not a deal breaker.

the pool could be a bit bigger with a sauna, there were a lot of kids there

room suite was very comfortable and breakfast was greatbea

that the pool and gym was closed but that's due to the covid 19 pandemic so it's not the hotels fault

24-h gym facing the indoor pool seems a bit odd

most of us adults are up late

kids can cut through the casino lobby with an adult which made it easy as the elevators and the

the casino the blonde bar tender tender so disrespectful with me i even fell that she didn t like

only downfall with kids is needing an escort through the casino other then that it was

kids really enjoyed the buffet and the price on monday evening was perfect for our family

there is a laundry on site, which always is a great addition if one is traveling along with kids

will be coming back soon with family and the kids

pool had been treated the day we came because the area had a very strong chlorine smell and the kids noticed some itchy skin after they got out

clean room a facility. great breakfast! kids loved the pool!

they did not find a spot on their return from the casino

the laundry facility on 2nd floor had 2 washers & dryers, one was out of order

early check in

check in was very late inspite requested for early check in.

location and enclosed walkway to casino.

wifi poor

the breakfast was great and the pool was clean

a laundry room in the hotel is a plus

breakfast buffet, gym, swimming pool, free parking and great location

breakfast buffet, gym, swimming pool, free parking and great location

seemed to be smaller than queen size, and woman cleaning pool area didn't know the time it opened, and the

the kids loved going to the heated pool

close to the free shuttle to take you to attractions

and bar right in the hotel

breakfast bar was just ok for me

( indoor pool, free parking, bar, restaurant, free breakfast and free use of computers and printer

didn t want to see the casino anyways, the river view from our room was

is perfect, walking distance to the falls, border, casino and plenty of restaurants

my kids enjoyed the pool and the delicious cookies was a plus

great staff who graciously gave my kids endless free cookies and great rooms too

the wifi was tricky, needed lots of resetting/...

it is walking distance to the falls and downtown and the casino

it is walking distance to the falls, as well as restaurants, shops & the casino

very close to goat island and casino, but also very walkable to falls and other attractions

clean, modern, friendly staff , bar and restaurant on site easy walking distance to everything

air conditioning too high in the hall, reception area and also in the gym.

casino, coffee shops, anchor inn, the falls are all walking distance

the bar and restaurant were closed

staff resraunt bar nice

arguing couples, young kids running up and down the

more pillows, coffee bar in lobby would be cool.

breakfast so so

very clean very friendly staff we had a great time nice smoking room and bar and pool nice hot tub and it worksvery clean very friendly staff we had a great time nice smoking room

close to the falls, casino and restaurants. very helpful staff and it has its own laundry.

he was in charge of the breakfast facilities and was extremely helpful and fantastic

and i always try to stay here it's close to everything the staff is great and we love the pool area

great breakfast. excellent location!

the breakfast in mornings were also helpful with having kids

the smell of cleaning supplies and having hotel laundry stinking up the area didn't help either

no laundry facilities price is kind of high

visitors (adults and kids) were playing ping pong past 12:30am

bar is located in an odd spot

pool, gym, breakfast, lobby, restaurant, cleanliness, drinking water, express check-in and check

had a nice swim in the pool

the kids enjoyed the pool but it was a lil too chilly for the adults lol

excellent location, nice gym and pool, great rooms with a sofa corner, adjacent rooms

park 15 minutes by walk and close to down town as well, clean room and cozy, fit for family with kids

pool was very crowded, not the hotel's fault at all but just something to note if you plan on

the free wifi was spotty at best

no smoking room no room service

was the parking fee at the hotel $15 per night plus taxes, a bit too much considering there is no room service due to covid-19

excellent breakfast included, choosing from their full and delicious regular menu, free wifi, and free parking

the free breakfast was a treat and super delicious

free parking and in front of my room door

good in the restaurant was great but room service was very poor.

od choice) free parking

pool

breakfast, location, comfortable beds

comfy beds, quiet, good breakfast and shuttle service to airport

close to the airport! good breakfast options! room was clean and comfortable!

gym is too smallthe pool and is too smallthe website pictures were deceiving the hotel looks

the ice in the parking lot. i slipped on the ice

laundry room in hotel

excellent location with shuttle service

the breakfast line was terrible... but manager addresses in timely fashion

site is close to airport and shuttle picked me up in the middle of the night

that had a kitchen in the room

was disappointed to find the pool was closed, no explanation given

breakfast was amazing

internet was out for most of a day, pool not open, small breakfast area, bathroom shower/tub could be difficult to get into if you were

what i didn't like is it says continental breakfast and all it is is muffins and coffee

if i had my kids with me i could answer this question

the hotel bar and restaurant were great

we always have a fantastic time. the pool is amazing and the kids loved the courtyard view.

comfort, pool breakfast staff is respectful and friendly

we contacted hotel and they could not confirm an early check in but

nothing really to fault. would be handy to have a bar fridge.

would be nice to have more dining options and they should offer room service

wished the bar and restaurant had been open.

parking was somewhat limited

the newness, the history and the available parking at your hotel was what attracted us

love the residence inn, although of course the covid restrictions severely restrict the breakfast (i miss those waffles

a large group of kids came in driving us out pretty quick as the pool is not very big for a lot of rowdy people

the breakfast was great.

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

loved the kitchen, dining, and living area

the bed was very comfortable and the spa tub in the kennedy suite was nice.

the case then they need to put more than two bath towels in the room—especially given the spa tub

the spa tub is just a huge bathtub

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the included breakfast and coffee in the morning was very appreciated and good

breakfast was freshly prepared every morning with a rotating menu

the breakfast option was very good. this was very convenient.

the communication, the room and the breakfast

the shuttle drivers were also great and very helpful

parking, friendliest valet ever, in room soaps were super, breakfast “grab n go” was

breakfast was sub par

breakfast was slightly underwhelming

the kitchen staff was very friendly and even served us when the kitchen was closing in minutes

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

big room, aircon, laundry facilities, comfy bed

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

had an old laundry smell

allowed an early check in after a long haul flight

nice location, friendly staff, nice pool.

breakfast was wonderful and there was a fun variety along with very good staples -oatmeal bar and waffles

didn t get a chance for breakfast but i did get some juice

they also have a bar that s open from 5pm-10pm, quite a selection of wines and beers and also a small menu of

it says the bar closes whenever the bartender decides to

gym could improve its offer but still it was decent

kitchen staff helped us to get the special egg for my kids other than what they served

my kids also loved that there was a bird there

comfortable and breakfast were great

breakfast was awesome! comfortable, clean, friendly staff, great walkable area.

no toiletries and breakfast.

one tiny bar of soap to wash our hands and no face clothes

not have breakfast

that the pool wasn't open

fabulous rooftop bar and staff were super friendly

everything how fridays was connected the gym the beds and the tvs and bathroom

every employee was so friendly the breakfast was great

could have more customer service experience and appeared to be homeless people walking in eating breakfast

distance to several food options, free on street parking from 5:00 pm - 8:00:am, very good breakfast options

breakfast, cleanliness

great location, nice big room, nice bar and resto.

very comfortable bed, nice size room, great gym,

bed like a cloud. gym was insane.

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

shower head , location. gym, pet policy

the bathroom was enormous and dated and the kitchen not well equipped or really clean

delicious breakfast in the morning and an awesome workout in the fitness center

we did not have breakfast as we went to a wedding brunch

large rooms awesome pool.

beautiful room and great breakfast