friendly staff, cleanliness and early check in.

for the pool and the pleasant grounds

helpful and kind hosts we arrived early and enjoyed the lovely outdoor pool

considered room - 2 chairs and a table, relaxing places on the property like around the pool even if it's too cool to swim

by the way, their outdoor pool and poolside sitting area is fantastic

swimming pool too

was no wifi nor internet for the 24 hours i was there

there are kids running around when it's weekend days and nights.

the pool had toys for the kids

location, hard to reach reception, no room service

in the quality of room service breakfast, but when we mentioned this at checkout they took it off our bill, so

the manager and pool man were kind and attentive.

pool

friendly and efficient staff. location and pool

the pool was a refreshing temperature and spotlessly clean

staff accommodated a request for late check out even though they were booked

me and my son had a great time. we really enjoyed the pool and hot tub. staff was amazing!!

the pool was very attractive as was the patio where we sat with coffee

the pool area was nice and spacious

website also said they had a gym

daughter and i enjoyed the newly updated indoor pool and hot tub

there are no signs that the laundry room is in a huge building

very good kitchen

hangers in closets, a regular coffee maker, larger variety of kitchen utensils, grab bars in the bath tub so old folks can get out, and a non slip bath mat

apartment itself has a nice layout and it is nice to have two bathrooms and laundry facilities

new and well equipped modern suite in new high rise condo building in central kitchener location, on lrt line and short walk to downtown

told the front and got free breakfast

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

breakfast was good. our accomendations were great. staff was very friendly snd hepful.

breakfast good, eas included

quiet rooms. very clean. comfortable beds. very friendly staff. free breakfast.

people in a nearby room kept us awake at night and kids in a couple rooms near us woke us up early

welcoming staff, wonderful breakfast and clean modern room.

the gym was well equipped, modern and clean and the pool was fun too

restaurant or bar which be be a nice amenity

small kids, i wish the shower had at least a faucet at the bottom or the shower head could be handheld

also, the hotel common area includes a bar for day / evening relaxation

clean, big room, good bfast , we got early check in

my kids enjoyed the breakfast and always looked forward to coming downstairs for breakfast

pool water was a little cold

lots of kids playing in the hall with no supervision.

the gym was under renovations

the fitness center is under renovation, but they provided a pass to a local gym that was a very short distance away

usually go to st jacobs 1-2 times per year to attend a drayton show and this time went with our kids

excellent room, great facilities, including the gym, pool and breakfast area.

kids running up and down the hallway until 1 am

room was excellent, lots of room and a nice kitchen area

room and property, comfortable bed, friendly staff, great gym, adequate hot/cold breakfast, great location, overall enjoyable stay

facilities including the pool and room were extremely clean and well maintained, customer service was on point, check in was

for breakfast there were lots of choices, very good, great way to start the day

the kitchen was fully stocked as well

they have a complete gym, with a peloton

my kids loved the place

no gym

we discovered the restaurant in the basement for our included breakfast, and wished we had discovered in sooner rather than going out for dinner the previous

location but need room service

the breakfast was pretty basic. hot options were processed foods, not appealing

room was clean and spacious. breakfast was good. lots of seating for the breakfast excellent.

for a shower on check out reception did not inquire of our stay nor speak at all on leaving breakfast was poor and in location where cold wind entered the area every time someone came through

wish that the breakfast had started a little bit earlier as we had early starts on both days, but i understand

for the price, breakfast is good

wish we had robes in the room so if we wanted to use the pool or hot tub we could use those rather than a towel

giene)

pool breakfast restaurant room staff late check out

nice facilities like gym and swimming pool. nice environment.

the wifi wasn t as good as expected

gym.

clean facilities, pool, gym, air con, coffee, location

the pool and gym facilities were exactly what i wanted after a long day!

we enjoy knowing facilities are available to go to the gym should we choose and we have done this, just not during this trip

room was sparkly clean. beds very comfortable. food in the bar and dining room was excellent.

the premium suite with kitchen, living room, king bed in bedroom, big balcony, cleanliness and thoughtfulness of the

nice furnishings with a little kitchenette

the kitchenette is adequate for basic refrigeration, microwaving and washing-up tasks

lots of room, kitchen with microwave & fridge, comfy living room with recliners & flatscreen, nice bathroom

we stayed in the king sized suite, enjoyed the separate kitchen area and outdoor balcony

there is a bar downstairs, a little bit noisy till midnight.

i also didn t like that we were there for one night and there were room service dishes sitting outside the other rooms for the whole 24 hours we were there

wifi was spoty or didn't work in our room

the staff were all really helpful from the ladies at the front desk, room service, the restaurant staff and even the gentleman that helped us w our bags when we left

we were not given the wifi password when we checked in

there was no comfortable chair in room , only one kitchen type chair

bed and closing hours for bar and food

the bar and restaurant are still awaiting a liquor license

the bar fridge was in an odd spot on the floor in the room

it will be even better once the lounge/piano bar opens in 2019

the fact that this place is dog friendly and doesn t charge an arm and leg for the pet fee is amazing ud83dude0aud83dude0a

out christmas party ended just before 10 pm, so we were going to go over and drink at your bar for a while

nice room, restaurant, location and easy parking.

bar was deserted after the theatre

lots of eateries and pubs nearby but we loved the bar and restaurant here best of all

breakfast was very good, we went down to the breakfast room for coffee because we could not work

place was clean and quiet. good value for your money. breakfast included was a nice bonus

the room is spacious, and they provide a good breakfast as well as a fitness center

breakfast should include a cup of tea or coffee with it

the breakfast area was jammed with people in the morning and not a great selection.

everything is great but breakfast is awful. not too many choices!

the best breakfast, hilton is one of the best

was surprised by the room features ( full kitchen) as well as cleanliness and service

beautiful new hotel. breakfast was good, staff was friendly and room was clean and comfortable.

also the complimentary breakfast was absolutely delicious

friendly staff fast check in and the pool

i could not have a shower because there was no safety bar in the shower and i don t think i ve ever seen a toilet that low

min away from so many places in kitchener parking was not bad as well pool was also good

the pool was great

travel quite often for our 3 kids in sports and stay at radisson a lot of the time

microwave had to sign papers just to buy water from downstairs pretty expensive room service would often come in while we were still sleeping and they would even come in while we

once we got our keys we went to our room on the 4th floor, there were bags of garbage and laundry all down the hallways

loved the pool

free wifi, friendly staff starbucks

the wifi went down and stayed down for the majority of our stay

breakfast was great

it should be commercial/gym model fitness room needs a fan to move

the lady in the breakfast kitchen was not friendly at all

they gave us an early check in. the room was large and the breakfast was very good.

none of the stuff mention that we have guest laundry facilities

soon as i pulled in, there was alot of junkies in the parking lot, i went to get a room and my bf yelled out to me before going into the office and said

the location is good with free parking.

the location and free parking were two advantages of this hotel.

convenient location, ground floor all rooms and very well lit parking lot.

serve the breakfast it s suppose to be

there was breakfast, staff were helpful when i asked

breakfast should've been better

the breakfast could be improved a lot, and the hotel needs some renovation

bread at breakfast not fresh

clean and comfortable, large bathroom and tub, ambient lighting, friendly staff very helpful, breakfast buffet and pool

i and the kids loved the breakfast and the kids had so much fun in the pool.

bed, in-room spa tub and shower

i and the kids loved the breakfast and the kids had so much fun in the pool.

breakfast was really good. kids loved the pool.

breakfast was good, staff were very friendly and amenable to extra requests, entire building was

breakfast could have been fresher, but the coffee was good

breakfast was not as fresh (muffins stale) but nice to have an option close

were very friendly and amenable to extra requests, entire building was clean, and the pool and fitness centre were a very nice touch

the pillows were terrible and the breakfast was less than available at hotels nearby

the breakfast was fairly sufficient for a short stay. we really enjoyed the location

the continental breakfast could have used more diabetic friendly

barking dog at 1am and the breakfast was not practical for diabetic individuals

dirty and smelled bad, carpets were stained everywhere , no help with suitcases and no elevator, breakfast ended too early

nutritional offerings for breakfast should consider increasing protein offer

tea and coffee good hot organic soap room off the back of the hotel was quiet the first night wifi lots of parking able to open the window for a little fresh air staff front desk tried their

size of the room, cleanliness of bed/bathroom, breakfast, staff of the hotel are all excellent

wifi and the tv service didn't work! also, side entrance door by the pool was not working!

staff friendly and extra helpful with breakfast.

there is no spa as you advertised on your listing.