pool was covered and had not been opened this year

advertising by you(booking com) no breakfast (free or paid) no pool (cover still on) no chairs in pool area

pool was nice

nice swimming pool

advertising by you(booking com) no breakfast (free or paid) no pool (cover still on) no chairs in pool area

breakfast was very good

the pool

i didnt have the breakfast but the location was great for the event that i had to attend

the pool was clean and fun, and all of the staff was very nice and helpful

they even closed the fitness center and the indoor pool

free hot breakfast

everything was perfect. clean, comfortable, very friendly staff, awesome breakfast.

the breakfast was awesome and having the option to pick up the on the go

breakfast was excellent, hot and ample with the staff to keep everything ready and hot

the employees were outstanding, friendly, and helpful. breakfast was very good.

very comfortable good service great swimming pool

pool had a lot of kids, but that is to be expected as hot as it was

pool was closed due to covid

quiet location, excellent breakfast and comfortable room

bed was super comfortable and the spa tub in my room was

closed for covid but not gym

arrival i was treated very politely giving directions to the gym the pool the ice machine in the laundry room also directions how to get to walmart and to places to get stuff to eat restaurants

if no breakfast let customers know . put up a sign on counter n add.

breakfast didn't get to use the pool

10 minutes to my job and 8 minutes to my gym

the breakfast was great

i liked the breakfast and always prepare one of the fluffy waffles

plugs in parking lot for ev charging

the wifi was horrible. i wasn't able to use it the entire time

the pool was terrible & there weren't any lounge chairs to lay in.

breakfast staff was friendly and there was a decent variety of food for breakfast that tasted good

didn’t utilize the breakfast area it was too small and too many people at times not ideal with covid spreading at

but the breakfast was absolutely unbelievable

the gym was nice and clean but did not have much weight lifting equipment

literally, everything. bed, room, lobby area, breakfast. no cons at all.

parking was a little tight. lots of large potholes.

clean and quiet once the kids went to bed.

cleanliness, breakfast, comfortable bed, front desk hospitality

only complaint is i wish they had laundry facilities

no microwave. no room service. i started off a pound or two. i guess it's fine

the pet fee is too expensive

no laundry on 1st floor

i would say the breakfast..but then again, that's what the kitchen is for right?

room includes kitchenette and there is also a full laundry for personal use

pet fee way too high, had to ask for linens for fold-out bed, not completely clean

thing we missed was the bar

i didn’t get up in time for breakfast

lack of breakfast.

they had a starbucks bar as well as an incredible breakfast

great breakfast and nice bar

covienient, comfortable, quiet, handy laundry room, good breakfast choices.

the cabinet above the kitten sink. no leg room at the bar seating

customer service, awesome breakfast and room very clean. great location.

this was one of the only, if not the only hotel in the area that had the hot tub/pool available and a hot breakfast

could have been better if there is a laundry bag in the room even just one.

little more variety at breakfast would be nice but it was very similar to every other hotels’ offering since the covid

the breakfast was delicious and staff very helpful.

revolving breakfast. for me not having gravy but one morning. i'm not much for oatmeal.

this was by far, the cleanest hotel ever! breakfast was great. staff was accommodating!

hotel and love the clean rooms, enjoy the breakfast, friendly staff and close to food and shopping stores

pool needs to be watched

the location was in a quiet area. no pet fee.

y'all, they even keep the bathroom in the pool area, spectacular

very clean and pet friendly. pet policy not mentioned in the reservation nor was the pet fee!

the hot tub wasn?t working but the pool was hot so it made up for the hot tub.

it had a great breakfast. room was clean. staff fruendly.

fitness room machines did not work well. one was completely broken

clean rooms, friendly staff. breakfast bar was ok, no choices for non-sugar diet.

window light curtains did not bar parking lot light from the room at night due to being too narrow to close

overwhelming smell of weed, nothing like having your kids walk through a plum of pot smoke

i also did not like the fact you had to pay for laundry

breakfast need some meat,

breakfast wasn’t cooked at all on sunday

pet fee was not advertised, said included in our stay only to be stiff armed by front desk clerk

i would have enjoyed a hot breakfast or at least a waffle maker

nice pool area, white bedding is good,

indoor pool had very strong chlorine smell & pool was on cold side

very clean. hotel staff were very nice and accomodating. pool area was nice.

having breakfast and a bar within the hotel. very convenient

gym (better selection of equipment) and netflix on tv

didn't enjoy breakfast bc the desk help was sick and coughing very bad

i liked that the property was new. it was clean and it came with a small kitchen.

breakfast was only mediocre

everything breakfast could have been better couldn't enjoy bc the person that was there at desk was so sick

the great nourishing and healthy breakfast

the kitchen was barely supplied with the proper utensils

good size room with an adequate kitchen area

full kitchen and size of room.

was clean but it was not restocked with toiletries and the kitchen was missing coffee pot, microwave plate, forks, knives, cups, paper towels etc

the mini kitchen

no breakfast only waffles! main elevator broken

said indoor pool and breakfast buffet, but pool was closed and there was no breakfast at all

breakfast was not served during our stay

no continental breakfast, doors broke and property cluttered

pool was under construction and there was no breakfast

the pool was shutdown by an agency of the government.

we were right next to the laundry room .. and we needed to do laundry

no breakfast and outdoor pool closed due to covid.

laundry room

it had a pool, there was breakfast available in the morning.

pets stay free, honestly that's how they got us, since some places charge $75 for a pet to stay

the decoration is beautiful i love the coffee and tea the hotel offered also has late check out at 12pm and late breakfast ended to 10:30

the breakfast was just right and attended very well

breakfast was good. dining room is nice

easy to locate it was very clean breakfast was good staff very friendly

outdoor pool

the only problem i had was the big potholes in the parking lot

the parking lot

as a dog owner and my prior experience as an rv park manager, i know that dealing with irresponsible dog owners and pet

poor maintenance on outside parking lot

guess outside drinking in parking lot

washer in laundry center is broke

excellent, friendly staff! clean hotel! indoor pool! nice room! great price!

the pool had to much chlorine, the kids eyes were burning after swimming

breakfast could have had more options like eggs, bacon, and/or grits

they wasn’t able to serve breakfast and the pool wasn’t open

that the pool wasn t open

wasnt there but a few hours to sleep and leave again pool was nice.

the wifi wasn't working

the location was good, around lots of places/food. gated parking.

the wifi was so slow

price, cleanliness, breakfast was very good,

staff were very helpful and let us use their laundry equipment to clean our clothes because the guest laundry machines were broke

looked forward to the hotel's rich breakfast spread every morning, featuring a variety of international and local dishes

to pay for early check in and bring my dog… i stay at this hotel 4xs a year bc it’s accommodating and

the gym was down because it was being renovated

room and breakfast

pool was closed with 95 degree weather

but the there was no pool as stated on website, the wifi was very week we could not connect our computers neither our

the breakfast area was fully stocked, roomy and clean. the staff was very friendly and helpful.

breakfast was fresh hot and tasty

excellent shower, comfortable beds, fabulous breakfast offerings (much better than other fairfield inn’s

clean, comfortable, quiet, excellent staf, very good breakfast

it would have been nice if the complimentary breakfast didn't end at 9:30am'.

the pool was nice

clean, well kept, comfortable beds, good breakfast.

we went to the rooftop bar one evening and it was obviously popular, but also very fun

no access to the bar on the roof no pool allow other vehicles to park

beautiful design and decorations. the bar on top was amazing.

they were able to accommodate an early check in

our room was right under the bar and the sound of chairs moving was very loud.

slept through breakfast, but the menu looked fabulous

stay included breakfast every morning; however, the restaurants at the hotel changed the menus for easter

great prices there but kind of dim but to be expected with a more bar setting

were a bit outdated, greeting could have been a bit more friendly, bar under staffed, we did enjoy our stay very much, but a few tweaks would have put it over the top

would have liked the option of coffee in the room since i slept through breakfast and also potential room service that evening but i would love to stay again

and the additional cookies after returning from bar hopping

not enough parking space

the indoor pool and the movie theater being right next door.

room service didn

room didn't have a phone so i had to walk downstairs to order room service

also no pancakes for kids

my room service was amazing best ever

room was gorgeous and very spacious

liked the room and the gym . also thought willie the driver was fantastic.

my kids enjoyed themselves n so did i

clean, all of the staff was friendly, their complimentary breakfast was delicious compared to other places

that the breakfast wasn't larger

breakfast was wonderful the lady serving i think her name was ms

breakfast area was small

breakfast was good but the cook was very good friendly

it was nice just wish my 5 kids could have swam

lobby and bar layout is great

also the night we stayed they had a dj set up outside in the outdoor bar area for karaoke night and that was a lot of fun

the walls were thin enough to hear the kids across the hall

there are guest laundry machines available (it was free)

very friendly staff and wonderful breakfast selection.

pool wasn't available

breakfast was more than accommodating

needed turkey substitutions for breakfast.

location breakfast fitness centre

good location from downtown. laundry just across the street

the washer and dryer didn't work and we had to take our clothes to a laundry mat

waiting for 2 hours for a lyft ride i ended up arriving early at the hotel from the airport

room was comfy the laundry super usefull the people at the front desk was perfects good location and a quiet

also had drink machines and a laundry

gym is literally two treadmills and a rope machine.

breakfast was great…plenty of choices and hot…but i recommend offering turkey bacon and sausage

that the pool was getting fix but it’s back open

a lovely hot breakfast and a great little gym and we had a wonderful river view from our room

hotel, breakfast was really good

i especially loved that they had a place for the kids to hang out and play games

courteous, nice, attentive employees and the free laundry facilities :)

nice front desk and bar personel and location

spinach salad in the bar - and enjoyed the free refills of coffee

the visitors and their kids broke the waffle maker. certain people don't respect anything

every day; friendly staff; close to trolley; close to attractions and beale street; nice whirlpool and pool area; entrances locked and used our room card to enter

outdoor salt water pool was beautiful

visibly dirty linen, hair in and on the tub, no liners in trash cans, tv remote didn’t work, kitchenette light did not work

the breakfast was just ok. everything else was great and i enjoyed the stay.

included and nadia on the front desk was excellent - friendly and helpful with transport, early check in, explanation of facilities etc

drinks at the bar a little pricey

that works at the front desk and bar was very nice and helpful

was nothing we didn't enjoy, we didn't use the bar but it looked nice and there was always someone there

the girl at the counter was also very nice and understanding and graciously granted us a late check out

bed and bedding were very comfortable and the simple breakfast menu was perfect and very affordable

no breakfast

breakfast was excellent even though there was very little to choose from.

ate breakfast there first day but went to a great nearby diner the next

no bar or restaurant

we arrived very late with kids front desk was very accommodating!

beds were comfortable, room was clean breakfast was great

most friendly overall staff you could desire. the cleaning and breakfast staff were exceptional.

much help with transportation to airport, they allowed kids to play & scream at the pool till very late

the pool and breakfast

the menu choice for bar area

access to a full gym across the street was a very nice surprise

not good for people with kids

pool, no restaurant and gym was not always open and across the street

no gym but they currently have a deal with a gym across the street so you can get a free pass to go

room great, indoor pool, good breakfast

pool was too cold (even the kids wouldn't go in)

the 2 items pool and no hot breakfast were due to the covid-19 outbreak so nothing could be done about it

good breakfast, sunny bright area that doubles as hotel foyer

i liked the clean lobby area, the gym area and breakfast buffet. the room was also excellent.

* there are laundry facilities on the rooftop (you ll need coins to use them), which is really useful if (+) queen studio room has kitchen, guest laundry and roof for relaxing at night

i love the roof top bar and the fact that there is a starbucks inside the facility

* although we didn t use the gym, it looked clean, modern and well equipped

breakfast finished a little early.

the public area (living room, work desk, dinette, kitchen) were towards the windows, and the bedroom / bathroom were in the back surrounded by a tall (+)fantastic service. large room with really useful small kitchen. loved the rooftop bar. (+) spacious rooms with fully equiped kitchen (+)retro architecture and spacious rooms with kitchen and sitting area. (+)room was spacious including a sitting area, galley kitchen with small dinette and bedroom (+)staff was so incredibility nice from the doorman to the front desk to the kitchen ladies to security (+)full kitchen, excellent location to the river and stuff todo. (+) loved the kitchen in the room for late night oven use & the full breakfast for 4 star for sure (+) queen studio room has kitchen, guest laundry and roof for relaxing at night (+)she was very nice and patient and she did her job with grace the room and view was nice the kitchen in the suite was clean love the bathroom as

staff cleanliness laundry to wash clothing

breakfast or no food and dat was the main reason of booking this particular room,for the food and pool

the breakfast was a kids bag lunch horrible

bathroom entrance doors are sliding doors with no locks we have kids and it not only safe but was dangerously

i really like that this facility had a indoor pool

than a 10-minute walk to any of the local downtown attractions after having a drink at the hotel bar :)

lack of room service changing towels etc

the ac didn't work the wifi didn't work

staff was friendly. drinks at bar were good.

room service did not clean the room

comfortable room good location wifi

didn t like how the wifi kept kicking me off

we were on the 14th floor and although we had free wifi it didn t reach our floor, so we had to go to the lobby to use the wifi

are building so no bar, no restaurant, no room service, only one elevator car working and this is used by builders so you have to use stairs,

loud groups of college aged kids bathroom floor dirty water damage on carpet

my kids loved it

we had desserts for our kids and drinks for us

good facilities onsite including gym, spa, bars and restaurants and bakery

was perfect, the room, the pool, the bar and most importantly the staff

asked for early check in. rooms were not ready

furnished kitchen

cristenie from the kitchen staff was absolutely amazing

conditioner and shower gel provided aswell as towels both in the room and by the pool free use of laundry

breakfast was yummy

the kitchen was well supplied

the pool was closed.

will never order breakfast again from room service

cleanliness, laundry machine

they had security on site, they had great food and bar options.

the bar was under staffed and we wish the pool had been open!

noise of the next room, there was a door and there were kids; so they started making nice quite early, and we were not with kids

location was all around good just the pool was too cold to be a indoor pool room was super clean and everything was great view was good

kitchenette was great

kept up, messy, the way to the stairs was back through all their offices and laundry room

the pool was open (big plus because it was hot as the african savannah that weekend)

the pool and hot tub was closed

to much chlorine in the pool

the indoor pool and bar

even gaming a room available for early check in - very clean - wonderful staff

indoor pool and hot tub and the hrs that it was open

for this amount, i could've gotten a room with a kitchenette

hoped for a larger pool area.

was great staff bent over backwards for my super early check in bed was amazing shower was nuclear

we booked the hotel specifically because a pool is listed on the website

the staff, decor, room, location, breakfast

the pool was closed

i only wish the pool was ready but i understand that part

due to covd no pool or hot breakfast

fitness centre and pool

the pool, was full of hair balls, yuk,, that is the only negative i have.

bar was closed and there was no room service

room service

i ordered room service twice and food arrived quickly, hot and very high quality, impressive

and the new year s party that was downstairs at the bar was lit

modern. service was excellent -restaurant staff, front desk, room service.

front desk didn t answer the phone at all after midnight, it said 24 hour room service but i ended up having to order door dash

good hospitality good room service very luxurious n upscale .

loved everything they had to offer from room service at the pool side to room service for simply ice

lovely modern rooms with coffee machine. great location, good gym and pool.

clean and the pool and location

the bed was incredible! breakfast completely exceeded my expectations.

pool and fitness room closed for covid

the pool was closed

the kids also was running around the

was no menu for room service unless i went down to order from restaurant which defeats the purpose

the floor in the kitchen was sticky.

laundry- all the dryers were broke

everything was clean, no major breakfast but we ate out anyways

yes, no hot breakfast

better selection for breakfast instead of muffins more towels.

the location was okay but the grounds are unkept full of litter and parking space paint is failed

freezing cold indoor pool, wifi didn't work, jets in the hot tub weren't working properly, & the business center computer was

bar is severely overpriced

construction going on- parking lot was a little hard to navigate due to construction things in parking

also the pool was being worked on so my kids didn't get to enjoy that

breakfast was scant, pool didn't open before i needed to leave each morning.

not the hotels fault, but there were kids doing the knock on the door at all hours prank.

enjoyed the pool

could have been a microwave in the room; an indoor pool would be nice

free cookies during the week! great staff. pool area is nice. ok location. free parking.

breakfast was until 9 am, which was great and the inside pool was a plus as well.

te breakfast was great. also the kids enjoyed the pool.

we stayed as a family traveling, the kids enjoyed the breakfast.

pool was closed due to covid.

breakfast was good with great variety, and the must have waffle machine

rooms appeared great, and the location was great, but we could not get any sleep because the bar was right below us and a band was outside of our room

the two ladies at the front desk, the ppl over the breakfast kitchen and any other staff that we encountered were very friendly

staff the women in the kitchen omg they were so welcoming i would come back just for those two women

breakfast is great , beds are soft , everything is clean and everyone is nice and helpful

loved the complimentary laundry and

staff is wonderful and the free breakfast was a hit

breakfast was fantastic, seemed homemade, lots of hot choices.

we loved how large the room was and the fact that the bedroom was a separate room from the living/kitchen area

environment & breakfast was good.

the breakfast was great and the location was awesome! we will be back

full breakfast still available. ample parking!!! safe and easy access location.

there is no gym there and the laundry does not work there

room was spacious with a loft and 2 full bathrooms which is always nice when traveling with kids

the breakfast was delicious, my kids enjoyed it

the room was very nice and it had a full kitchen in it. great room for the price!

rickety and looked like vents had never been cleaned - also pool was still not open in july so kids were quite

the pool was locked and breakfast was expensive for what it was

i didn’t like they didn’t have a coin machine in the laundry department.

also that the facility did have a coin laundry (one washer & one dryer) for hotel

awful lot of unattended kids in the pool

that the outdoor pool was not open just yet

the pool was closed

fantastic staff, clean, well decorated, comfortable, very roomy, and superb breakfast.

breakfast was good

luxury upscale roomy feel & fabulous breakfast

great gym and pool area

did not eat breakfast. location was fine.

the free breakfast is not good

it was clean were they did breakfast

very clean. breakfast was as expected. the man @ the front desk was very friendly.

breakfast. biscuits was too hard to bite. had 8 inch waffles and 3 inch plates.

no utinsels in kitchen not even plastic

location in east memphis with easy access to all of memphis grocery store right near by, full kitchen in the room, first room smelled like a smoking room-staff transferred me immediately to an

the room was clean, kitchen was immaculate

it was cheaper and free breakfast

breakfast it was only bars, packaged muffins, instant oatmeal and grits

atmosphere was great. friendly front desk, valet and bar tender staff.

the access to the gym was unfortunately not working the one time i tried it, but front desk were aware of the issue

the gym was a really great added bonus

from checking our car to drinks in the bar everyone here was wonderful

no gym

fantastic bar and restaurant

was all brick and pretty quiet, even though they had a bar with some nightlife

spacious, modern comfortable room. great bar downstairs with awesome staff and music. enjoyable

the laundry room soap vending machine was empty and the front desk didn’t have any

there was no bag for laundry in our room, and we could not get one after lots of trying!

details taken care of, “all inclusive “, parking and breakfast and good gym and

it was clean and safe and the breakfast was an added bonus

the pool area was so nice

more choices on the breakfast bar

the pool was out of order

pool didn’t work

pool available, i was expecting to be able to swim

pool was closed

we were looking forward to relaxing by the pool since the site advertised having a pool

everything except the pool was closed

the breakfast wasn't bad

clean, nice people, decent parking, great pet policy, nice gym area

the breakfast was terrible! the worst we have ever had in a hotel.

the breakfast was feasible. ofcourse considering that is was

no breakfast in sunday when i paid for breakfast included.

everything was amazing, the only thing that was disappointing was breakfast.

the breakfast was just okay could hv been slightly better.

was amazing from location to room to staff and breakfast was a bonus

breakfast was mediocre

the breakfast was great every morning and they have the friendliest staff