breakfast was good. pool was great for my 6 yr old. didn't use the kitchen but will next time.

had all we needed for an overnight stay. excellent breakfast and friendly staff. safe area.

the breakfast options were filling

breakfast hot items tasted microwaved. coffee wasn't very hot

liked having a kitchen but i would have liked having more light in the kitchen from prep

late check out, no problem

i asked for a late check out and the receptionist said is ok, later he became so rude because a arrived 2 hours

pay for wifi and it does not work anyway

paid wifi. strong cleaning supplies smell in the room. noise from traffic.

even the parking seemed pretty secure

the wifi, even after i paid for it, was non existent

conformable clean room, bath tub, always hot, parking lot, near fast food and near the highway.

very comfortable and clean property breakfast was great - not as good when the main man was off - his replacement didn’t bother with

rooms are spacious and clean very comfortable bed included breakfast was amazing - fresh, exceeded all

to some special needs i asked about and was able to assign me a good room location and a late check out for my circumstances

awesome breakfast , great shower and great locations

had no pool

accommodating staff. the room was clean and comfortable. pool and spa were fabulous.

enjoyed being close to the pool

heated pool and onsite restaurant

for 3 but only 1 small soap and amenities for 2 - no wipes in the fitness center for cleaning gym equipment as requested and the hand sanitizer was empty - bathroom outside gym didn’t have

the breakfast was lackluster

none . dont' mind. like kitchenette

was no breakfast because of covid :( but this is the first hotel to ever have a full kitchen which is amazing

the space was very comfortable, and we appreciated the added bonus of a kitchen and office area

large room, with desk corner, well equiped kitchen corner (with large fridge and microwave for your doggy

room was clean and had a usable kitchen and a keurig coffeemaker

close to park , room comfortable, breakfast in morning

the kitchen section, pots, breakfast .a lot of things!

loved that the place had a mini kitchen with all the necessary items for a short stay.

the kitchen section, pots, breakfast .a lot of things!

great breakfast, comfortable room , friendly staff.

breakfast pancakes and fruit were good

pool and hot fob area

comfort, location, cable, wifi, breakfast, pool

pool, free breakfast, clean room. we had a comfortable stay. recommend it.

son enjoyed the breakfast and he is a picky eater

outside gym. service was great. bowl of apples at desk.

no food, no water, no blankets, no room service, no restaurant available to guests

being able to order room service would have been great for breakfast

the gym didn't have air conditioning so it was pretty hot but besides that it was a great set up

thought maybe due to less occupants the exercise gym might have been made available with cleaning's after use

great front desk staff, unlocked clean pool and hot tub spa

bed pillows pool front desk staff

room is at 1st floor near pool

the safety bar in the shower, but wonder if there are any rooms that have raised toilets for us old folks

didn't like absolutely that there were no laundry facilities

breakfast not quite as good as it has been in the past

the best breakfast of any hotel i've stayed. excellent staff!

gym was clean

clean. nicely decorated. good breakfast

great location. convenient. good gym

the room was big , great breakfast burrito! pool and hot tub we're good as well!

how easy it was to reserve a spot at the pool

nice pool area, nice clean room

upgrades were great- cool furniture! spa small but clean

exhaust fumes in the pool area

love the complimentary laundry facilities

breakfast was fair.

the gym smelled but everything else was clean and great for the working traveler.

laundry, ample complimentary breakfast, large rooms and a bathtub

the place is not new new, it has wonderful and complete facilities like gym , laundary ( complimentary), supermarkets within walking distance and very clean and organized

the 5th floor pool and spa was very nice

ough drinks are stupid expensive) but we got to walk right down

staff was wonderful and professional down to the valet parking, check in desk, room service

accommodating and everyone was friendly shops are all walking distance and they have room service all

extremely helpful with a late check out and valet was amazing. breakfast made the morning great.

staff, gym, washer and dyer...all were great!

gave us a free late check out til noon

24-hour laundry location of elevator comfortable beds and pillows

ran out of hash browns at breakfast.

the rooms were clean the little gym they had there was nice the continental breakfast was okay

have discounted rates while under construction due to lack of amenities such as ice, balcony, gym, etc

gym is very small

there is also a small business center and a gym

wonderful bar area

walls were thin and you could hear the people in the neighboring room and in the on site gym in our room

nice bar / breakfast area with good food

i like the ability to reserve the gym ahead of time

friendly people loved in february the hot tub and pool was heated use the hot tub

pool/jacuzzi not heated.

surprised they had a. gym

breakfast had good options

small but very good gym. free parking. decent wifi. cleanliness.

pool, laundry and gym was closed.

sry clean and great breakfast

we came downstairs for breakfast at 8:30am and the buffet was hot and fresh

breakfast was ok, the same thing every day, so variety would be nice

a big plus is having a gym

the breakfast was good.

i only liked the breakfast and women’s who works on the kitchen

was expecting full breakfast, but the kitchen was closed and they provided only little bags with snacks

breakfast was excellent ,we want to say hello for alma she caring the kitchen was so helpful and nice

the breakfast was served in a little room to the side of the hotel and had cereal, porridge

nothing was available not even gym

breakfast was a series of little to-go packages, kind of a joke but i wasn't there for the

room was incredibly spacious and the patio lovely to be in during the summer

breakfast was fine, the location was excellent, and the friendly, helpful staff was exceptional

stayed here for our recent wedding, the staff was exceptional, they allowed early check in for us and our guest as well as made sure we were comfortable, gave us a free

breakfast spread is ok, not amazing, but it met our expectations just fine.

pool was refreshing the showers were hot the internet was kinda slow but the ac was nice and

the free breakfast was packaged sweet rolls, bananas, milk and cereal and coffee/tea, not the more elaborate

breakfast was good

pool & breakfast were not “available” during my stay

was advertised that they had breakfast, it was never available

quiet, all stores and market just walking and personal very nice, and they allowed me to do a early check

they gave us things we needed right away and no extra charge for an hour late check out

room was very nice, loved the kitchen and that there were so many things we could do in it

the studio suite with a king bed and mini kitchen had everything i needed for my stay

there is a small light in the kitchen above the stove that can’t be turned off

breakfast was very convenient

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

i talked it over w person on late check out and had a rude call at 11:00 am call to tell me vacate the room

breakfast is good

not enough towels and the breakfast was not great.

breakfast was given to those who were up early enough, and it was good for it being free

continental breakfast could have been better

laundry (takes quarters) and ice machine on the property

laundry room

laundry services are cheap

am allergic to tide laundry soap

due to covid-19 the bar and restaurant were closed also pool area and gym

to order at the bar for drink or food right off the lobby, excellent and easy way to get a triple latte in the

no room service

paid wifi not convenient

pool is so small that it s pretty much useless

there is a lovely bar, and i am willing to guess room service

parking, no pool, gym needs an upgrade

wish they had room service and a little larger menu

very comfortable beds. great breakfast buffet. perfect location. walking distance to downtown.

room service

room service: 2 small pieces of key lime & a glass of milk = $31

over priced. no room service. restaurant and bar menu nothing special.

the bar had limited cocktail drink choices.

other than the bar was closed saturday night when we got back to the hotel around eleven but it wasn t a big

the restaurant is basically an adjunct to the bar - doesn t feel like a restaurant at all.

doesn’t have a bar that opens late

they need a bar to have a few late night drinks

was dated, gym had limited equipment, room was small, had to ask each day for towels

pretty nice gym in the basement

the restaurant and bar do not stay open late to accomodate residence

weren't able to get our breakfast the last day because we had to leave a little before 6 am

had to pay for parking and breakfast wasn’t included.

i understand it is because of covid( so not your fault) was hoping to enjoy the pool

free breakfast

breakfast options weren’t good both the buffet and the cook to order food options were not good

was very comfortable, however the wifi and cable was not so good

they had a christmas in the park within walking distance geared towards kids

gym very small

it was easy to get a late check out until 2pm

has a small gym w no windows

phone in my room didn't work

took a long time to place a room service order

thought the bar would have been open in the hotel

no food on site and limited drinks plus room service just walked in

the bar opened that night i think for the first time since covid

nice layout, great location in downtown san jose, all amenities and rooms were top notch - gym and locker rooms are great if you are into that; lobby area had big screen tvs

bar lounge area is very nice

i told reception whi were going ro contact laundry and get back to me

there was no onsite store, the room service food was cold, the escalators were not functioning properly

room service was the worst food i ve ever experienced and cost over $100 and was inedible

pool and room offered everything i need: micro, fridge, good tv

to downtown night life- staff was friendly and accommodating - really like the early check in and late check

pool not yet finished. but it will be finished soon.

the late check out was convenientlove breakfast there great staff

was great to downtown night life- staff was friendly and accommodating - really like the early check in and late check

tasty breakfast

breakfast kinda sucked, but it's not the hotels fault

the cleaniness of the rooms. the breakfast was good.

allowed an early check in because they weren't busy

good breakfast

the room was wonderful, staff very helpful, and breakfast good though limited options.

the breakfast buffet could have a few more savory options - most of the items were very very sweet

excellent continental breakfast.

the room had great air conditioning and good facilities for breakfast

i appreciated the simple but neat instruments of the gym

pool not functional, but they are fixing it up so will soon be made available to

the breakfast buffet had a lot of great choices hot & cold foods

is typical of hotels which offer breakfast, there is nothing (except for coffee) offered early for those who leave for the airport

ample breakfast, big room, nice pool, friendly staff, great location to downtown san jose and the airport

pool was closed for repair, but we knew that when we booked.

the kitchen

breakfast is good location is great

the breakfast in the morning was the

edwin was kind enough to suggest an early check in on a day we d need a place for our son to nap

the laundry machines

the 2 bedroom 2 bath was spacious, clean and comfortable. well equipped kitchen.

is the coolest hotel but i think a little overpriced lots of college kids also but it’s a great hotel you won’t be

the outage made it impossible for me to work from home as well as very difficult for my kids to attend school online

the location was very close to several malls, mini golf/arcade and the sapp center

ed is an awesome owner, very accommodating, thanks ed for the early check in approval

whole breakfast experience was super, especially the omelette's

craig helping out down at the amazing breakfast with omelet bar also so personable

very clean, spacious, comfortable, heated pool perfect for the kids, friendly staff

a separate recycling bin for plastic? an extra bar stool for the kitchen island/counter too.

and good location which’s quite near to apple, google and facebook, but also it has a big kitchen

and delicious breakfast choices - fresh cooked frittatas, build your own yogurt parfait bar, hot and cold cereal

to request pool towels twice; i waited about 20 min after asking the first time then had to go to the front

kitchenette

room was clean, bed was comfortable, just an 8 minute drive to santana row, and the breakfast had very healthy options

breakfast was good. location great. the hotel was very clean and the beds were very comfortable

kitchen. gym. laundry room.

kitchen. gym. laundry room.

room came with a kitchenette

clean, comfort, lots of drawers for clothes, laundry room is complimentary, starbucks across the street, excellent

the bed was super comfortable and the little kitchen was perfect.

pool was warm and close to our room

the pool and exercise room and light in pool worked!

quiet hours is not enforced, people were laughing at the pool until at least midnight

advised there would be no pool open due to construction before booking

they closed the pool at 8:30pm even though it was advertised to be open till 10:00pm.

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

clean, pleasant staff, good breakfast, great location.

very friendly staff, great breakfast selection

breakfast food was good, varied, not just continental pastries

location and a real breakfast every morning.

the pool area was maintained and refreshing

the water cooler in the gym was empty the first two days out of my five day stay

breakfast and pool were closed but it was due to covid

on the topic of food, this best western location did provide their guests with complimentary breakfast which included beverages, breakfast sandwiches, cereals & oatmeal, toast/bagels, and even

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

friendly staff. nice amenities - pool, hot tub

the pool was closed which is understandable due to covid.

swimming pool could have been a little more cleaner

small parking spots. pool was closed too

definitely recommend the bathroom safety bar not be slick

ly) tried the room service and it was horrible- i can't image the food came from

tough to find and the pool was shared

resturant is closed on sunday. bar is not even open. draw back for surrounding area.

nice hotel but for a 4 star, i expected a pool and jacuzzi on site.

parking structure was easy to access, well lit and felt quite safe

the pool was dirty.

downside was the pool heater wasn’t working

keep breakfast at least until 11am

breakfast, hot water, nice beds

pool was not heated

parking lot is small

parking lot is to small and parking spaces are two narrow allows construction workers to park their

nice location full breakfast ud83dude0b

parking was a struggle when you came after 10:30pm

wifi was sometimes not available and breakfast could have been better

gym was ehhh

loved the room! cool bathroom lights, black out blinds, breakfast, parking, bed, everything!

parking

the parking space is large

rooms were excellent and daily room service

easy to find, good parking, ev charging stations

we were able to check in late our first night there when our planes didn't land until well after 9 pm

stores and laundry are in walking distance

laundry carts are next to the room i stayed you don't need an alarm as loud as they are you will

laundry on premise though advertised

i liked everything about this place. the breakfast,rooms,service and the staff was excellent.

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

didn't have to request late check out

coffee was good but we did not have any breakfast

breakfast, room very convenient, has kitchen, free parking, was comfortable to stay with kids

there was a kitchen for us to use to cook if we wanted to

the breakfast was not enough choices.

only coffee is provided for breakfast but taste watery

pool it was lovely to be able to dip in the pool

pool was green the , the breakfast was not a breakfast it was an apple and a cookie not wat i would

value of the room was great, front desk service was good and we enjoyed the pool on the hot day

breakfast should be available to residents

great housekeeping, facilities, and breakfast. loved it.

i enjoyed the complimentary breakfast

close to everything, very clean, very friendly staff, valet was super quick, and the breakfast was great

very clean. great atmosphere. breakfast was excellent

my kids commented on this hotel was the nicest they've been to

the website they offered free continental breakfast which they did not

the restaurant and bar exceeded what we expected

convenient to airport and a shuttle was provided at no cost

maybe be able to have a smaller breakfast

pool outdoors would have been great- but not quibbling as did not have much time to enjoy the

they ran out of breakfast maybe next time

breakfast simple cereal, juice ,coffee

breakfast was nothing special, i only went once

there was no breakfast and the pool was not open.

close to shopping, breakfast.

the room service was out of pizza

pool area chairs etc really need to be replaced and there should be clear instructions for the hot

had group of about 25 to 30 kids having party next to us drinking smoking dope

the pool and jacuzzi were great too us and was able to exercise in the gym....

put in a room that had one bed instead of two that i asked for, and not having breakfast in the morning

kitchen was nice

fast wifi, free parking

i didn t use them, but the fitness room and laundry facilities looked very nice

the on-site laundry was convenient after several days of travel

the bar and rest were closed for labor day and there was nothing open nearby

convince to the airport . shuttle was very convenient. bar and menu were very good

has this hotel listed with free shuttle to the airport

he sent the shuttle to come get us when we dropped off our rental car before we even called

shuttle to airport should start earlier and run later.

guest laundry services and the dry cleaning was too expensive

room was perfect, pool was great and the spa was good also

the comfy bed, the good ac, the spacious room, the quiet, the breakfast!!!

conditioners were breaking in other rooms and we were unable to get an early check in as requested

pool hours

pool in revision

has a pool and a nice breakfast every morning

the pool was cool , bed comfortable , the coffee

location, facilities, breakfast, all was awesome. the staff was very polite and charming.

pool was out of service

gym facilities, breakfast was ok.

the breakfast wasn’t that good but everything else was great

location, lots of restaurants in walking distance, complimentary access to a good gym, comfortable rooms and friendly staff

i like that they had a full stocked bar inside heated pool 24 seven jam free breakfast include quiet area

early check in, friendly staff and clean comfortable rooms.

the staff was extremely nice and allowed for late check out

wifi internet is pretty slow.

staff and the ease of parking

there's a really good taco truck outside the parking lot in the evening that has great burritos

dresser, comfortable bed, nice towels, hair dryer, free wifi, breakfast, the ease of using the room keys, the keurig

breakfast at 6am

the kitchenette i love to cook my own meals.

closeness to laundry room as requested

close to laundry room as requested.

appreciated the breakfast

called desk twice-got rude reply that no one did laundry

they advertise selling laundry tablets and sheets but don't have any

laundry room, breakfast.

“ it smells and people are wandering around vehicles (no gates) vending takes your money, laundry machines don’t work… heck even the door doesn’t work without having to bug the staff

ran out of soaps, danishes everyday, and no quarters for laundry

that the laundry place was down. was hoping to wash my daughter volleyball clothes.

i didn't use the pool, but looked clean

i could not find laundry room

there was an option to do laundry which ia great

shuttle is quick and easy in the morning

ice,no pool,laundry is wildly expensive

rooms are really comfortable and llow for a long term stay, swimming pool, laundry and all other hotel facilities are just perfect

they have kitchen

room was clean and kitchen. quiet.

kitchen. laundry facility

bar on site with nice draught beer but i was too jet

i stayed for a marathon and they were more than willing to assist me in a late check out

customer service, every spot is clean, the gym is perfect with sophisticated and new machines

i like that and i was able to get a late check

i was late check out because of traffic jam, but they didn't charge any fee, that was great

still have thing in room saying they serve breakfast daily, which they don't because of covid19

the mini kitchen

was amazing and the kitchen staff very friendly and attentive, our room had no pet odor even though they let you bring

late check out 12:00

thought there would be a hot tub...pool was too dirty to swim in

i liked how they provided cooking utensils for the kitchen and had dish soap as well.

we enjoyed for 1 night & rec’d a shuttle ride to airport

the pool was a nice addition

breakfast and location and gym

full kitchen and cooking items provided

airport shuttle is fast, close and useful

the breakfast area is spacious everything was neat and clean, the food hot

the staff was exceptional; every single person, from reception to shuttle drivers to breakfast crew, were so friendly, we really felt welcome

thing that could benefit from being different is that the skyport bar and grill should stay open longer

very professional staff, comfortable, clean, shuttle to san jose airport

wifi did not work

pool and the clean areas

work, then when it was fixed by the hotel personel the tv had channels with poor signal, noise ,kids running up and down on the second floor

parking was limited, no restaurants or convenience store within site

in bed while we were watching movies on hbo, and we reminisced about all the times we ordered room service, steaks from the summit steakhouse, for at least 15 years

i used the gym facility which was pretty good too

the damp smell and it was near where the laundry was done

free breakfast is better than other economic inns such as best western, best value and motel 6 and so on

the gym was versatile and very resourceful

kids friendly

was wonderful, walking distance to matrix 8 casino, buffet breakfast was excellent, staff were professional and

free airport shuttle to and from

breakfast was fabulous

close to alot of restaurants , casino and

shuttle service

very comfortable, lovely pool area and gym.

airport shuttles only hold 9 passengers and when we needed the 4:30 a

the gym had a great selection of resistance training equipment

shuttle to/from airport was very convenient

daughter ordered room service and the entree was excellent!

i never did use the gym, business center, or breakfast room

very nice clean rooms. breakfast was great.

room, breakfast, room service was super good, everything seems to be neat, i really enjoy my stay

room size is good. gym facility is great.

i never did use the gym, business center, or breakfast room

spacious, i was expecting the usual bed and restroom but the room had a living room, equipped kitchen (stove top, utensils, knives, cutting board, sink, dishwasher, regular sized refrigerator),

grab and go breakfast is great as well

the privacy, the kitchen, the bed, the parking.

laundry, office and kitchen

love the kitchen and the 2 room suite, which made my trip much easier when travel with grandparents and

kitchen is great

spacious with plenty ways to relax with family in media room and pool table.

new and clean hotel. media room has a nice pool table.

breakfast could have more variety, e.g. provide some salads/vegetables.

the breakfast was a bit disappointing but guess its because of my european

pool, steam room, gym, nice clean comfortable suite with kitchen, makeup table by closet

and small property with an intimate pool area in the middle

breakfast and happy hour included

but do not expect much from breakfast, as well as gym is very small and the pool is open but not clean, for me it was not good enough to swim

there is a fairly well-stocked gym and various cross fitness equipment and underground parking

breakfast was fair

included breakfast was substantial and delicious, you could help yourself and a great mix of hot and cold

shuttle service was not available between 7am and 830am

i reached out 2x before staying, that i needed an early shuttle

the pool was great

great breakfast! buffet style with many options. kids also liked it.

clean, had a gym

would have loved to use the pool but current circumstances prohibit it.

pool and staff were lovely and the breakfast included was gorgeous

it would have been nice to not have to go downstairs and into the gym to get drinking water.

pool could have been warm than cold?

the washing machines to do laundry doesn't work

it was security guard that told me that laundry was being done

pool gym laundry kitchen in the room !! feels like home

breakfast was regular

coffee was offered for breakfast and i don't drink coffee

didn't have the breakfast

were on the floor, toilet seat was dirty, roach crawling on wall, a/c stopped working, and the laundry facilities was all bad

breakfast

the maids were friendly but didn't speak a word of english, we found a needle in the laundry room with the shared microwave that has never been cleaned

shuttle service said they could take my niece and 3 kids at 4:30 am but once we checked in they

it even has a shuttle

clean and good breakfast

kids running through hotel and gym room while i was working out

breakfast on the weekends doesn't start until 7, so if you have an early flight your out of luck