very nice staff, awesome pool

was excellent, well cared for grounds and pool

they don t offer wifi and we loved it

we only tried deserts but they were lovely, as was the breakfast (75pesos extra for cooked) (+) top up you breakfast with some eggs, it s really worth it (-)small remark (if we must add sth): the (included) breakfast was rather basic. (-) the breakfast was more like snack and coffee (-)swimming pool did not seem clean enough to use. breakfast offering is a bit light. (-)breakfast italian style (minimum) (-)basic breakfast was included (-)very poor breakfast (+) we added eggs and beans to our breakfast and it was pretty good (-) there was a swarm of bees in the breakfast area

the eco style rooms were all separate and nestled in the jungle with parking nearby

the all place is really cool and they have many common areas like kitchen, pool, yoga room and living room that makes the all space the perfect eco habitat to live in harmony

a beautiful place in the forest, all materials remain natural the staff is amazing as well as the pool, the lounge chair and of course the

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

great breakfast, amazing owner, great atmosphere :)

they made a tasty vegan breakfast for me as well

i regret not having spent more time, enjoy the pool and explore the area

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

we saw a wild tucan from the comfort of our window kids were just loving it

the wifi signal is not so strong in the bedroom - still manageable from the kitchen

it was too rainy for us to want to use the pool, but it looked lovely - large and clean

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

the pool was cold but might be nice on a hot day

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

the pool.

gorgeous roof top and pool

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

awesome food! great pool activities and facilities

more beach activities for kids

not enough options to eat with kids

and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

room service which is supposed to be 24x7 - took 2 hours for food to arrive

entertainment is great at night, there is a bar that is open till late with nice music

want room service

breakfast at cocotel was amazing

>shuttle wait times >lack of clarity about the details of reservations and activities >high pressure

our kids loved the water park on site

t just the activities at the pool area) and proper performance night shows

move you from one place to the other, the waitresses (specially at the green break restaurant), room service and front desk staff - everyone went above and beyond

water park and cirque du soleil show were the only good parts-the kids enjoyed it

our daily tickets to the juagala water park which was just a mind blowing experience for our kids

the gym had the latest technogym cable equipment but still a

small gym . too small for a huge resort.

spacious room, excellent room service, very good housekeeping

front desk, to the genuine staff in every restaurant and bar, housekeepers, gardeners, security, spa attendants and (if not best of all) the pool entertainment people, this place is amazing (+)spa was definitely worth it, we recommend getting a massage (*) the spa massage area seemed like it was an after thought to the resort which is unfortunate because it (+) we got a couples massage in the spa and it was amazing (+)spa was amazing

up room a must with own sunbeds and bar service by the wonderful maria

i enjoyed it being “only adults” because we really had a lot of freedom to do as we please

rooms are equipped with jacuzzi, stove, plunge pool. very comfortable bed.

the rooms are spacious, featuring a spa like shower and tub, and all have a magnificent ocean view

rooms are something wonderful and the roof top with different jacuzzi and bar are romantic and

beach was great- no kids adults only- fantastic

wifi in the hotel, particularly in the rooms

the breakfast and lunch options were not good for non pork eaters.

the room service, gym and spa were excellent

wifi in the common areas was good, in the rooms was poor.

been great if the sports bar could’ve been open and some of the activities/games for older kids could’ve been open past 5 o’clock

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

good facilities, gym was ok

we had access to ventus at marina el cid spa and resort next door, which offered a number of great amenities, such as 2 infinity pools, one

we travelled with another family, and have 4 kids between us (ages 12 and 14)

the fresh juices at breakfast restaurants and great selection of ceviches at the mercado de dolores

with kids you could only reserve for dinner before 7 pm

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

the hydrotherapy spa is a must

facilities, really nice food - restaurants and buffet lunch/breakfast were amazing

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

in addition the gym is very small

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

the location is quite nice with easy parking and a large mall right next door

was clean and exactly as pictured, and all the staff from the parking attendant

for room service - conrado made special breakfast selections for my dietary needs

free airport shuttle, very clean and modern rooms. great wifi

e had a rental car), to the reception to the bartender, waitstaff was all

the food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas and quesadillas from tia dahlia

fitness centre well-equipped

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an exception and not worthy of any real critique the food in woodend

very friendly beach bar open until late evening

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and yoga class

6') which made me feel comfortable letting my kids go in without me

pool, food, room, i'm satisfied with almost anything.

new, pool and gym good

that it had a gym and a pool

spacious room, good gym, good pool and restaurant

the resort has plenty of food and bar options to chose from

i do like the gym and spa layout a bit better at akumal , it’s a little newer and brighter

we hung out at different places by the pool each day so our servers

the spa is also amazing and i would highly recommend the massages because it comes with an hour in

our concierge (roberto) and the pool concierge (alex) and server's (daniel and elliot) took amazing care of us

bar tenders pablo at the lobby bar and gustavo at the pool bar made very good drinks/ie more mint

kids play pool, relaxing pool and pool with the bar

girl had a big expectation for kids outdoor playground when we looked the pictures to book our stay but unfortunately it was was

ricardo at the privilege pool bar and gabriella at the privilege beach were outstanding

breakfast was the only eatable thing

ivan was great at the breakfast buffett

breakfast was outstanding. service was exceptional. location was excellent

3 restaurants didn't seem to have kids menue

the food in the specialty restaurants was exceptionally good as was the morning breakfast buffet

nelly in the spa was wonderful as was martin, the activities coordinator

we didn’t use the pool area in the end as puerto morelos beach is so beautiful

the pool area needs some tlc, it’s not an inviting area

pool appeared to be green

also: clearing out some of the clutter in the kitchen & the pool area would make the property more inviting

the pool looked better in the

not help getting sleep at night since there is the bedroom only has a limited separation from the kitchen/living

location, comfortable bed, well set up kitchen, clean, nice little pool, very friendly

pool in the middle which was a great meeting point to meet and share tips

also laundry is close

clean, nice pool, bed great, 2 blocks to town square, 1 block to beach

photos show how many cucarachas were in this room/kitchen at the 2nd floor

our studio apt had a kitchen but the single

was not cleaned kitchen very sparsely supplied no extra keys for other room user

much nicer resort) you can get a full apartment with balcony and views of jungle or pool, a kitchenette, immaculate, with all amenities you could need

important for when band played mattresses were just right for me the kitchen was nice other than little to work with

i would like to have taken advantage of the bar and restaurant. it’s not open every evening

staff were very friendly and the swimming pool upstairs had great views over the town and sea

the rooftop pool. max is the best chef in the world.

the roof terrace with a pool and bar are outstanding and the bar staff couldn’t be friendlier

the location was fantastic, very close to central, bars, restaurants

no room service

breakfast was good but you can include pound cake as an option for non breakfast person

all inclusive with room service 24 hours

did not like being harassed to go to a chain resort for breakfast to listen to a presentation about time shares for excursion discounts

art from a major attitude problem from the guy who stocks the mini bar in the rooms

arrived early but they allowed an early check in

bar area, fresh fruit, squeezed juice and a full home cooked breakfast

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

they also have parking and a lovely pool

back side at lovely pool which is an inch away from the beach which hosts the dining front and leads the way to all

the room was a generous size and i loved that we had a kitchen/lounge and a separate bedroom since we were with my small children it meant i could put

the pool was very relaxing

staff was super sweet and helped me to arrange taxis, answer all my questions, and have same day laundry

com didn't even include my breakfast

large room and lovely little pool for cooling off

there are 2 lounge beds outside where the staff's kids were laying on, not that i would have wanted to lay around in that area considering the

you also have access to the beach chairs in the nearby beach club that has good wifi

wifi very intermittent. rooms not very clean. very dated. pool was dirty

difficult for families to monitor kids comfortably

wifi didn't work at the night i stayed there, but they told me it was going to be fixed the next

a few other cons- they charge a one time kitchen set fee if you want to cook in the kitchenette

love the rooftop pool, the room with balcony, the beach club and the excellent service provided by friendly

we were self catering but ordering kitchen equipment will set you back $25usd so be aware

breakfast at the rooftop pool bar was the best

beware of booking, the king suit does not have a separate kitchen

pool was sweet and it was close to the beach

all is arranged, there is water, mosquito nets in front of the windows, kitchen fully stacked with all the equipment you’d need

or dipping in the pool

swimming pool small but nice

the kitchen was well equipped, and even had an oven (not common in mexico)

we love this place, staff is great. food is good. beach bar fun, stephanie the best!!

pool was nice however it needs more attention

very nicely built cabaña next to the pool and the beach

super efficient, helpfull, knowledgable- manager fernando, ernesto, alfredo, the bar and waiterslalo, victor in club-- excellent

, young kids at front desk was just ignorant , no water , toilet didn’t flush , oh and don’t have

you are dealt with by a fairly stressed and busy bar manager, who is dealing with running the bar la pepita and doesn't really have time

except maybe not having enough time to sit at the bar and grab a drink ☺️ power was out when we got there

access to the rooftop with amazing views, small pool and swings

only complaint is that the hot tub is a pool - not hot

the roof top sitting area and pool were lovely and the downstairs bar and restaurant was great

we went into the pool one evening after 9pm just for a quick dip, we were quiet but staff told us pool was closed

it would be nice to have several chairs to sit on around the pool. had to sit on the cement

rustic, pool, close to the beach and amenities

caution tape covering broken exterior wall, crumbling pool deck

pool on site was too cold when we were there (january), but probably nice a hotter time of the year

the pool is smallish, but we thoroughly enjoyed it, as we had it mostly to ourselves most of the time

we didn't need a livingroom / kitchen as it turns out

the pool was cold, although it was december.

the room we got was on the bottom floor next to the (cold) pool

kitchen needs some updates

we especially loved the pool and hammock area and the la tortuga pool they had set up and maintain

we highly recommend this place, even for kids (our daughter is 4 years and she just loved the place)

the internal area of the hotel is very pleasant, you can chill comfortably by the pool while hosting from afternoon sun

breakfast (prepared by their mother, i believe), included in the very reasonable rate, begins with

everyone at amar inn is friendly and helpful, the breakfast is amazing, the small pool is great for cooling off, and the beach is steps away

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

liked the proximity to the airport, the layout of the hotel and the third floor facilities

hotel is beautiful. the bar staff was amazing and took care of us!

one night stay after a 10 hour flight, very clean and comfy rooms , hotel shuttle from the airport made our transfer

liked the pool and cleanliness of the whole hotel, the rooms were nice and as advertised by the pictures

left of the exit you get greeted by a sea of cabbies wanting your business which overwhelmed my kids, we then went through the main exit to get the shuttle which is if you continue straight ahead

the waiters and bar staff ensured you had a drink in hand at all

great breakfast

the staff, from the front desk, door men, housekeeping, bars, gym, and restaurants were all superb

with all of the pools they have it is easy to find what you are looking for, a quiet day away from noise and people

the spa was top notch

the best in riviera maya

en though good quality) - food, drink and especially the spa

spa therapists could be better for hotel playing in this league price wise

lovely room, exceptionally professional & friendly staff, great pool area and good food

we enjoyed the spa facilities, the restaurants, bar, pool and beach

be clear, this is obviously not the fault of individual workers), they try to usher you

the cenote in the spa is fabulous

she would help us having our kids food pre-ordered and ready for them at diner time

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

the family pool is great

very nice pool area

not enough towels if you lay out by the pool, and part of their beach has an outdoor grill and bar area, but it was vacant and not staffed

lastly, the loud speaker activities by the pool destroyed any relaxation that could of occurred

pools were amazing, good thing was that adult´s pool was separated from family pool

at the bar was loud, no area for latino or any kind of dancing, more attention to taking guests into town

the water in the pool is a bit cold, but we got used to it once inside, if it could be a couple degrees warmer, it

plenty of pool space and an ok gym

just a pool property not really for someone that likes to stay on beach and enjoy ocean

lots of activities for the kids

was terrible i get it there s seaweed but they don t even attempt to clean the pools are dead barely any service i had to multiple times go to the bar myself or track down someone to help us

b&w 24 hour sports bar did not have any music playing after the night show was over

was slow inside the resort breakfast not good the reservation system for the restaurants is a

breakfast was very good at both buffet locations

ey gave me tomato even though i clearly said i was allergic) and

black and white bar should keep serving pizza until the bar close

swim up room is above the bar that plays music till 1am

the food and drink choices were incredible, especially the food provided for breakfast at the boathouse

it is buffet style breakfast which allowed guests to pick what they wanted to eat

room , staff , pool

wish there were more places to get snack-type of foods during the day in the pool area

pool activities. entertainment group

a gym would ve been nice and more night time entertainment

also room service was lacking on options

the upkeep of the resort was great, the spa staff

food and drinks were good, breakfast was real good

they were under construction, with no main pool or easy way to go to the beach

the combination of jungle, canals, lagoons, pga golf course and beach makes this a very special place

they upgraded us to a really nice room for very little extra, with a view of the river and the golf course

small more varried menu larger more interesting pool at beach with wind shelter no information about any activities adult pool town

excellent breakfast; good location

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

like secrets moxche, the beach is terrible and the hotel almost doesn’t have enough swimming pool,even more that is share with the breathless guest

mar and edwin, our pool always had a warm welcome, smile and a cold drink

bedding and happy hour service in the pool

the worst i personally experienced was a bartender or two who was somewhat indifferent

room service breakfast is the way to go

have been a little more push to get things going from the entertainment team in the disco and pool side stuff

lunch option wasn’t much and the food wasn’t as good as the breakfast or the restaurants they have available for dinner

we loved hanging by the pool and at the beach which a was clean

we especially enjoyed the pool guy, hotel employee at the water sports, hotel employee at the gym, hotel employee at the pool bar,

there were a good number of restaurants offering different type of cuisine and the spa at the hotel was incredible, with a brilliant hydrotherapy

the breakfast and a few items from room service were not good

& mili for arranging fun events, capri grilles chef luis and alejandro are amazing , jorge at the pool bar and rolfi in the buffet are fantastic

the kids activities, games, kids clubs, pool and the details they have made for families traveling was

i also felt discriminated when it came to my beach wear attire one morning for breakfast because i seen two other women from other ethnicities wearing something similar in the

the kids club and activities were excellent

the kids activities, games, kids clubs, pool and the details they have made for families traveling was

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

no nighttime room service or food

beach isn't the best and we had seaweed during our stay, but the pool and a day trip on a catamaran more than made up for it

surprise decorated our bedroom with chocolate cake, sparkling wine and a birthday message on the bed

we went to the spa pool and someone basically chased us down to see what we wanted

- the spa is a bit pricey, at least for us

they don t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

room service was decent but many things didn't come as described on the menu

the license to chill bar closes to soon

as a family resort, they do a good job of providing spaces that suit both kids and adults

selection of food for room service at night

huge property with golf buggies to drive you round resort from pool to beach to restaurant to your room

kids club system of paying for some activities

options, beautiful pools, friendly golf cart drivers, beautiful beach, amazing restaurant, best staff in every

it is great for families with kids and has many

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

great location, very good entertainment and a lot of facilities for family and kids.

the gym facilities are superb

cant contact them by phone. no room service the phone just ring.

the omelette bar was the best omelette bar i ve had

breakfast was amazing. variety no wait at the omelette stations.

obably my fault) the resort was for families with a small section for adults only

24 hour room service was a great amenity but was sometimes 1+ hour

cluded) quiet in the

the staff, the shows, the pools and the part where the family side was separated from the adult side (which we were (-)too much seaweed on the beach. dj playing on the adult side is needed by the pool. (+)damaris at the hideaway pool was the best. had our chairs by the pool ready every morning. (-)music was little too loud at the pool (-) my bracelet came off in the pool somewhere (+)is super nice the food is delicious the size of the resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and (-) noise from the pools at night if you take the belcony with the pool (+)at the hideaway pool bar was amazing as always (+)about the resort was truly wonderful the room was beautiful and comfortable, the pool areas were relaxing and well-maintained, and the overall ambiance was elegant and inviting (-) the adults-only pool should have more of a lively, party vibe to match expectations (+) the adults only hideaway had the right blend of quiet relaxing space and fun pool party (-)that you couldn't swim in the ocean which was quite a bummer - while most people enjoyed the pools just fine, i don't like pools and would have much preferred being able to swim in the

a gym

many kids at the property

large room, nice pools, friendly staff

also the the swim up bar was limited to preferred guest only

beautiful property for families. amazing pool for babies and kids

and the spa was amazing as well

one time they just never brought our requested room service

currently there are two lazy-rivers open and a small kids waterslide area, which if you have kids is really well done and i m sure they will really

pool chair - you have to

’ additionally, for a family-oriented resort, the food options for kids were limited

room service takes about an hour

the bedroom, chaise lounge/day beds in villa yard, bikes provided to get around the property

beach, although the property has a beachfront location, you need to either ride a bike or take a golf car in order to get to the beach

kids club was also fantastic, maggie did a great job keeping the kids

very good gym too

each villa has these cute bikes that you can use to go to the beach but if you want to go by golf cart it s super easy

one pool is more for activities and kids, another one quit and for adults

breakfast good and location good.

gym was great and trainer was great in the gym

highly recommended for family with young kids since they have lots of fun activities.

amazing food. amazing room service. top shelf beverages and great customer service everywhere.

the spa treatment i received was exceptional

they didn t honor the offers they offered $500 resort credit and 2 rounds of golf.

ore than once i had to call for room service to come and tidy our

the water park was ok, but a lot of slides was broken and clos

the water park could have been better, one of the slides was not working and the wave pool was not

good position for airport, room ok, bed comfortable. stuff nice. decent breakfast. good prices

breakfast was good but not well attended when it’s ran out

the breakfast was nothing to talk about the breakfast was nothing to talk about

very comfortable beds, clean room, good breakfast included

it's fine that breakfast is at whatever time but early coffee would be nice

text to them supposedly didn't even send until after i paid for a taxi & connected to the hotel wifi

only thing was the room service, friendly staff, but the food was horrible and the prices super high

the hotel is very near the airport

good room service 3

shuttle was excellent

the gym equipment was outdated and broken

to the airport lovely swimming pool area extremely comfortable bed restaurant and bar closes early but there is a small supermarket next

free airport shuttle is a big plus given the cost of taxis

outside around the pool area is very beautiful

kids happy there

the pool area is great and the laundry facilities were a plus

is a self service laundry which i used - i was given 2 tokens (one for washing one for drying) put my stuff on and

pool area, comfortable beds, breakfast buffet and free shuttle to and from airport

area, comfortable beds, breakfast buffet and free shuttle to and from airport

the drinks at the bar are on the pricey side for what you get.

it's great for a young family as the pool is narrow enough for the kids to swim without us being in the

good gym

pools, not crowded, spacious rooms, entertainment staff, wildlife

gym, buffet, various places to eat, various pools

was clean, staff was friendly, rooms were large, shows were great, kids club options were wonderful, great food

an oasis with lovely gardens and pool

dirt long road access, there was no parking, gate locked, no key

property provided breakfast, the staff was lovely and even had a pool, i wished i was able to stay but unfortunately

left early and skipped breakfast since we were only there for a few hours due to our flight being canceled the day before

the pool was amazing

trying to upsale us into a time share meeting 1/2 the pool is reserved for elite statius and the water park they advertise is in a private side of the resort we spent 6 days there and we were

huge property with unbeatable amenities top of the line service temperature controlled swimming pool unlimited food and drinks all

however, the golf cart drivers were always friendly too

there were often trays from room service left unattended for extended periods of time in front if rooms

it was a great experience for us.my kids didn’t want to leave at all

nizuc and sunrise have shared facilities but best kids pool and playroom etc is

nizuc and sunrise have shared facilities but best kids pool and playroom etc is

we only went to breakfast twice, so maybe it was timing, but they didn t have much fruit out

overall we liked the stay including the breakfast lunch and dinner

liked riding around in golf carts!

facilities are great very good breakfast location is convenient to the airport

food staff and hotel room was perfect with nice pool and chill out zone perfect and price is

their breakfast is very good too :) the swimming pool area is the best

beautiful swimming pool, the room was huge, the consierge was really nice and helpful as well as attentive, a separate

breakfast not til 7am

on the other side of the room

also, the morning waiter asks for a tip even tho it's a continental breakfast

small hotel but everything you need, bar, restaurant, pool, sauna, gym. practically all

breakfast was good

the rooftop pool/terrace was beyond satisfying

wifi was quite spotty

the adult pool was not monitor only for adults

francisco at the breakfast buffet is the best

they also include access to a well organized kids club and a mini playground/pool for small kids

finally, the wifi is not the best