there is a shortage of pool chairs and you have to get up super early to reserve chairs

the pools were fantastic and i highly recommend the spa area.

the buffet should have more breakfast items

lounge 21 breakfast is very limited

all the bar staff, and i literally mean every single bar person looked so unhappy to be there

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

demand for a seat at the beach is quite high and i feel they could add more seating space at the beachfront

spa service do not have a great selection

main bar seemed to close too early at 11. drinks were not strong unless asking for a double.

breakfast buffet was consistently great with lots of options for many kinds of dietary needs

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

clean, good service, nice staff, comfortable room , amazing room service.

selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful

the pool in the family selection area is super small full of little kids and the main pool is too far

icken nuggets, french fries, etc

black and white section for kids/teens was useless as most machines/games were non functional

breakfast excellent , generous rooms , very courteous and helpful staff

the rides around the resort in the boat and golf carts were convenient

carts one of the best experiences never had to walk a minute he would be ready outside with the golf cart to take you anywhere in the resort

the service, the beach, the staff, the pool, the roof top bar, etc

sports bar that’s open 24 hrs doesn’t serve food 24 hrs

fortunately the staff at the palladium are amazing and they let us use the restaurant to breakfast with our friends but we shouldn’t have had to go through that

the pools and bar service were awesome and all the people were really nice

also, the sports bar food is inconsistent

the spa and gym were great

as a result our excursion transportation would come around 6:30 am, before the restaurant for breakfast was open

we waited 30 minutes for a golf ride from dinner

the pool bar closed at 5

the gym hours were 7-3 which was a bit of a bummer.

there are great bar facilities at both areas, a lovely beach bar with swings, and a swim up bar at the pool

the room service staff always knocked on the door to get a tip even though we had the do not disturb

the breakfast was good. i was glad to see that there was a variety of different foods offered.

the breakfast buffet food was just okay in my opinion but it was always better than getting room

even the kids could not meet at teh lazy river or flumes if not in a premier room, why would a resort do

even the kids could not meet at teh lazy river or flumes if not in a premier room, why would a resort do

breakfast was great at world cafe

had a lot of choices for breakfast mercado 19 had a lot more choices and la consetida was more cozy

the cost for a round of golf for people staying on the resort is still exorbitant

the spa was amazing

the food and drinks were exceptional, even room service was a very good standard

everything was perfect the rooms, pool, restaurants and service

the hotel facilities with many different restaurants, the spa area and the various pools helped us to relax for one week at this hotel

having reservations forced several times to leave the pool or the beach at times when we would have stayed longer

the spa it is was amazing, the food was excellent.

there are only three pools: one adults-only, one family pool, and one for kids, but all are quite small and often felt

there were huge lines for dining especially breakfast

poor room service

i wish someone would ve just told me to call room service

during week days, guests had had time share presentation, the breakfast buffet was busy and wait staff were easily distracted and unattended tables- perhaps

room service salmon was not fully cooked

have to pay $10 a day for wifi and it s not very fast, restaurants were expensive

if you wanted to eat lunch order room service the middle of the day and wait an hour or go to the pool and order food

clean, good service, nice staff, comfortable room , amazing room service

option and thoroughly enjoyed the food and beverage options available — especially the massive breakfast buffet

must-do: be sure to watch the sunset with a cocktail at the rooftop adults-only bar before heading off to dinner

the spa is by far the best i've been to - 5 stars

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

there is a small kitchen

a little bar outside my door, happy hour all day and beds and umbrellas were free

roof terrace, floor to ceiling windows, jacuzzi bath looking out onto beach in master great beach bar restaurant, always access to lounge chairs and service amazing breathtaking beach, clean,

the breakfast (continental only) and bar food could use some improvement, but it was ok and there are so many nearby options you can

the beach bar and beach area were perfect for my family as it is a bit removed from more crowded areas of the

the pool was very cold, but the weather was a little on the chilly side during our stay.

'breakfast' was just toast and coffee at a nearby restaurant

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

wifi spotty

stayed in a cabana just beside the pool

the pool was small but it didn t bother much because we were at the beach.

i had one of the most amazing massages ever at their other property's spa and i will return again the next time we are in isla

breakfast was included in our room rate and the food was great

the restaurant was excellent for breakfast- go somewhere else for lunch or dinner

access to the pool and sun chairs on the beach was a

they upgraded us to connecting family rooms in a beautiful suite with a kitchen

there are games for children on the beach and in the pool and inflatables for the sea

all in all a great place to stay at isla with kids, we will come back

food at the hotel wasn t super delicious

central air conditioning didn t work properly, noisy replacement, very low speed wifi

the pool, beach and ocean view were great.

location, the courtyard and the pool

amazing staff, clean rooms, easy access to beach. awesome pool.

location, friends staff, clean room, water available for guests, fridge in room, great pool

can’t wait for the pool and hot tub

location, the free breakfast, and they had a pool and jacuzzi

perfect location, step to the beach and a green oasis by the pool.

they even offered kid spa and had chocolate massage which my kids loved

and i enjoy the breakfast included beach front

complaint was that i had to bring my own coffee pot cause breakfast didn’t get served till 7:09 and i am an early bird

unfriendly drinks weak , food awful , entertainment non existent except for irene in kids club who was

kids team was very nice

breakfast was fine, everything else was disappointing

they have a breakfast lunch and dinner

beaches are the best staff excellent. good breakfast and lunch.

cleaning service. humidity/mold stains everywhere. spa tub wasn t properly cleaned

poolside bar not open

starting to show a little age, bar could be open longer. they should clear the sargassum.

all of the staff were friendly and very helpful, especially the manager and the bar attendant

i was impressed by the location and i travel with my family (2 kids)

breakfast was great, pool bar with bartender romy was fantastic

comfortable bed and nice wifi signal even in the room

very poor internet/ wifi

romy at the pool bar is awesome! the food was very good

they could offer room service, which would be a great addition

swimming pool. great location. quiet

great pool

a pool to enjoy on hot days right in the center of everything

hotel is very mexican it’s simple clean with a pool

great location and decent pool area

the pool/garden area felt private and relaxing

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

the pool was clean and nice

was very clean and a good location everyone was very helpful and we were even lucky to have an early check in

pool area seemed nice, didn’t visit since beach was right across

stay… 50 pesos charge to the second person of a same room if both wants to attend the yoga or fitness class, prices $$$$ of drinks and coffee at the hostel, fridges in the kitchen are full +++

no alcohol is permitted from outside, no pad locks to rent, bar prices for a beer are good (30p) but opens at 7

amazing staff, beautiful facilities, great restaurant/bar, lovely pool, and fun exercise classes

the pool area is so chilly

the environment is amazing-pool, bar, volleyball courts, yoga place (free yoga class), working place, spacious kitchen

thank you for letting us get a late check out without any extra charge

self sufficient(mini kitchen, utensils & fridge in the room) place with balcony for a 1 or 2 nights stay

the kitchenette had a couple plates, bowls and cups but no utensils so need to have your own in order

the kitchen was good enough for cereal breakfast, coffee

they should equip its kitchenette. there is hardly nothing of utensils to eat

we had a room with a simple kitchen set up

some of the kitchen drawers smelled slightly moldy, due to not being properly ventilated

the bar was so much fun, great entertainment for all

staff was nice and the room was huge with kitchen and full size fridge

there is a pool and hottub that wasn't crowded at all

instead, there was a full kitchen area however we had no use for that

the room was clean perfect location nice kitchen area good value for money

we didn’t have breakfast as we had the kitchen room

the available kitchen was nice

the communal kitchen with coffee in the morning

into an apartment but would stay there again, maybe longer if i had a suite with more room and a kitchenette

restaurant downstairs serves a great breakfast

easy location. has restaurant. good breakfast. has a bit of old world charm.

the breakfast was wonderful

perfect location, spacious room, comfortable bed, decent breakfast

breakfast not included but downstairs a good restaurant (not cheap but good), noise coming from the

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

the pillows were a little on the high and lumpy side and the wifi was sometimes a little spotty.

clean spacious room, private bathroom, wifi, air con, balcony and a huge comfy bed

wifi was slow at certain times. wish there was a full length mirror.

wifi was ok

the wifi didn t work well

they let us do an early check in, upgraded us to a bigger room that was available

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

breakfast wasn't good

the rooftop pool was such a hit with my younger son

everything about it except they need to redo the pool

the pool, the location, and night concierge - he was as helpful as he could have been.

pool was good

we had room 212 ocean view overlooking the pool

the pool area is not near as nice with no towels, broken table, and only two loungers

wifi wasn't great at times and didn't have our booking in the system even though they charged us

we loved the pool and the library

the swimming pool kept so sparkling

wifi was good

the wifi.. didn t work at my room

pool was connected to the restaurant and therefore not very private

i had to mention something would be the swimming pool

no shade area at the pool so did not go there more than once

early check in was amazing. staff went up and beyond for my husband and i.

pool is only open from 11am-8pm when the restaurant is open

gym was a bit small, the noise of the ferries was unbearable we almost couldn’t sleep

the ac was good and there is a small gym in the hotel too which is good

they have a small cozy bar that offers 2 for 1 beer from 4 to 5

adults only

sundays they don't do breakfast, so we opted for an a la carte breakfast at the marina bartolome opposite of the hotel

great location clean cute kitties nice pool big room

nice modern property, pool, great location on isla mujeres, clean and comfortable

leaves in the pool, unfinished bathrooms, dirty floors

could do with dark curtains due to light from pool area

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

staff was wonderful, beautiful views, a great rooftop sitting pool

super clean rooms, amazing bed and breakfast is in room service with a great view to the sea

breakfast was good

there were no robs, and only 3 towels (2 big and 1 small) were given for 2 adults

very cozy and great staff, awesome rooftop to chill by the pool with ocean view:)

was one day when they didn't have alcohol in the pool bar, just for some hours

the gym was decent but often crowded as there is only about 5 machines of each equipment but everyone

there s a daily breakfast and dinner buffet

i enjoyed the gym, poolside wait staff, live djs and certain restaurants

i had 3 decent meals. some of the staff was helpful and the spa was very nice.

good breakfast. large rooms.

rooms lead out on to the beach, bar staff were great

the water park was a bit of a let down.

great buffet and pool.

i really appreciated the service of guadalupe at the pool bar and reyna in the restaurant

pool is very well taken care of

wonderful to have a tiny pool on a warm day

room was nice and clean with a spacious bathroom and nice swimming pool

owner was very attentive, thé place is out of tourist hussle, has à nice pool

we felt here like at home, bed was comfortable, fridge, pool perfect in hot weather

wifi was down for a while and the tap did not work so had to use the shower!

safe parking onsite

yet effective, decent size rooms with toiletries and good aircon/wifi

wifi worked sometimes

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

room service doesn t start until 8:00am, so if you want to enjoy breakfast on your private

the personnel was not really competent the maintenance of the gym was pot, the combined machine was mounted incorrectly

after trying the cafe & room service, we decided not to bother going out of out way to try numa

room service very quick

is awful staff on reception could be a bit more helpful the roof top pool was open but the bar wasn t so couldn t enjoy any cocktails up there - this was the biggest disappointment as

great vibe and location. had everything we needed. very relaxing and pool was fabulous

i loved how the hotel is right on the ocean and that it has a pool

pool is 24 hours so that can be noisy, we were lucky as there were not so many people and no noisy

the location, rooms, garden, beach, pool everything was awesome. thank you!

it has great character would recommend come in past front door to beautiful gardens,fresh clean pool,great views abd a good vibe

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

breakfast buffet was ok

frozen drinks from the bar were very watered down with large cubes of ice in them

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

it was a perfect room and spotless, and the breakfast was a great mix of traditional dishes

laundry service was a single set of coin operated washer/dryer which was shared amongst all guests

no coins for laundry in the evening

it resulted in i can not use the washer and dryer and i have to go outside to find a laundry mart

are vegetarians, so the availability of options in breakfast is quite limited

could be a grater variety of breakfast choices and the swimming pool could have a heater,catering for persons who want to have an evening swim

wifi seemed to work only in the main areas, not at the pool or rooms

the place was very clean and the pool too

great and clean hotel with a pool and hot tub - just across the road there's a great street food

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

the pool was so large you never realized how many people were in it

everything from the pool to the water park to the beach activities. the shower was amazing.

lastly the spa was heaven, the hydro therapy to the massage was just what i needed

nice views from the balcony, very chilled pool area, good variety of tasty food during both breakfast and dinner

it s was good .. but just one breakfast spot gets kinda boring, we understand thou ...

i really recommend breakfast it’s delicious

people: edgar reception very gentle and fun, the girl of the bar, the cheff she make me a special breakfast and the girl that give u the breakfast everyone super nice and always with a smile and

the music in the bar was deafeningly loud. food was just ok for the price.

so good to me as a 69 year old. met wonderful young adults to lead the world.

suitable for teenagers, not adults

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

2) the pool looked like nothing in the pictures i saw online

oh and dont go there for the swimming pool, at first we didnt even see it

the swimming pool- hmm would rather take a shower then relax there

there is even a pool.

nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost

pool water to cold but this was not a problem shower hot water take a 10 minutes to came nothing

the bar and restaurant staff were lovely and made a great first impression of mexico

the breakfast was the same every day and it wasn t good

breakfast sometimes a little slow on delivery and cold depending on server

there was parking provided as promised

excellent location, great staff, fast wifi, good ac

clean big room, good ac, nice helpful staff. secure parking

wifi and warm water from the shower

nice big room. good stuff. good wifi

main restaurant and bar pricy.

the bar closes at 8pm

breakfast was amazing

everything! location, room, bar and food were exceptional

the best part is our baby monitor reached the pool so we were able to put our little guy down for a nap and enjoy either being on the deck

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

the property also has an infinity pool with just as gorgeous view as the site s photos

liked the no edge

really nice food at the restaurant and great selection for breakfast

breakfast was included

the infinity pool is so clean and inviting

swimming pool was awesome, great for kids too

pool, very friendly staff all around the hotel

running machines were not working in the gym, but you had other things you could use

property, clean and comfortable rooms, excellent buffet breakfast and we particularly enjoyed the pool and surrounding area

pool area with plenty of shade on one side and sun on the other

the waiter at the bar was so nice and gentle

wifi was intermittent at best

breakfast is served on private terrace with great views

ry recommended

we orderer a few drinks at the bar from the pool, which were very good

it is 5 min waking to the bus station and a supermarket. nice parking garage.

pool , rooftop bar and breakfast downstairs

t hot) terrible room service after 9

the gym was very decent for a hotel gym

the gym and pool

we didn t get the wifi code

pool looks nothing like pics so do not select based on this

big room with air conditioning small pool but okay

the pool is actually a dirty five foot bath outside which does not get any sunlight

the wifi was out my entire stay

nice little pool to cool off in and a small gym

the swimming pool and the gym are very small rooms

breakfast is standard

breakfast was way more than we expected and the environment was good

the breakfast included was as simple as can be, and quite depleted even a full hour before closing

my wife and i got into the bathrobes provided after a lovely swim in the pool and a hot shower and lazed around watching movies and ordered some delicious room service

the food was great and all amenities, especially gym and spa were spot on

the staff assured that i enjoy my time resting in lobby/pool/gym

staff pool restaurant & decor! excellent!

there is a beach bar that serves excellent food and drinks

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

breakfast was ok but could have been better, that is presentation and taste

fridge, netflix and pool were unexpected

excellent location for the bus. kids pool was great, courtyard was nice

is terrible (every day your walking to reception multiple times because the card doesn’t work), kids pool is in poor condition and never cleaned

ery day your walking to reception multiple times because the card doesn t work), kids pool is in poor condition and never cleaned

location. room and kids pool. very nice and a great price.

during my stay, the main pool had no water, and the kids pool was also not operational