beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

mini bar fridge wasn’t very cold in our room :(

there is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and entertainment were all fun/relaxing and made it worthwhile

room service breakfast is the way to go

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

swim up room is above the bar that plays music till 1am

room service was also enjoyable

sos bar never had food

private pool often had bugs floating

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it

just a pool property not really for someone that likes to stay on beach and enjoy ocean

plenty of pool space and an ok gym

the rooms were large and very comfortable, spa jacuzzi was great fun for our family

not much to do on resort for kids

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

dinner at the italian restaurant was delicious, but lunch and breakfast was jus okay

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

hanging beds and hammocks, swim up rooms and a swim up pool bar, and cute miniature lounge chairs for little ones

selection of food for room service at night

the waiters and bar staff ensured you had a drink in hand at all

they actually had vegan labeled items on most menus. bar area is nice.

the spa was excellent

is a beautiful property with 7 nice pools including an infinity pool

a la carte restaurants), great staff, nice night shows, good cocktails, nice n clean rooms with spa bath, spa of the

pool was too cold, the kids pool was mostly empty because of that

i also felt discriminated when it came to my beach wear attire one morning for breakfast because i seen two other women from other ethnicities wearing something similar in the

the swimming pools are well designed and the one for kids is awesome

the bars, the restaurants, the snack bar, the kids club, this amazing gourmet restaurant, the cleaning of the whole property, the cleaning of the

- beach/pool towels provided - playing area for kids close to the reception - small movie theatre with at least 3 shows a day (16:00,18:00 and

we went to the spa pool and someone basically chased us down to see what we wanted

breakfast was a calamity

pool and beach service was incredible

facilities are great, breakfast quite good

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

service, friendliness, and just being pleasurable to be around: sergio at the daisy beach bar always remembered our preferences and even taught us a few new words in spanish and mayan

special kudos to angeles for her service on beach and around pool (she was everywhere)

they heavily promoted this with the added incentive of a free spa massage

aldo the breakfast waiter heated the milk for my tea

often cold coffee at breakfast and not enough waiting staff in the buffett causing long waits for drinks cutlery etc

spa prices were quite expensive if you are interested in a treatment during your stay that might be

very nice lobby bar, spa and pool area

my mom was elderly and needed ride in rain and they said golf carts can’t be driven in rain

the adults only pool was fantastic and i can't wait to go back to the spa again

breakfast was amazing with smoked salmon lunch and dinner has stone crab claws

blets didnt work)

didn t like that the buffet was the only breakfast option

breakfast was good but you can include pound cake as an option for non breakfast person

no food options between our 7am breakfast and 12:30pm lunch options opening

whether it was at one of the restaurants or room service

the spa is a must on the do-to list

the food and pool areas

gym was adequate to burn off the extra calories

the view is of post pandemic construction so make sure to ask for poolside views

way that kids are at the swim up bar and hanging around the bar

’ additionally, for a family-oriented resort, the food options for kids were limited

that you would normally have, because the speciality restaurants for this level are not open, the spa is not open, the waterpark is not open etc

a lot of restaurants, pools and the water park

location was amazing, carlos in the bar was awesome. our room and butler were amazing as well.

the sports bar is the only thing that stays open but there is no dj or entertainment for fun after 10pm, on

the pools and beach area were lovely and the food was very good at the romarley beach bar (we didn’t try the other places)

beware of booking, the king suit does not have a separate kitchen

road which makes for a quiet stay food was great, drinks were quality adults only rooftop pool

the massage at the spa was good but very expensive

the staff was always helpful, even while overwhelmed on christmas day breakfast with a packed restaurants on rooftop and downstairs they all were professional, polite,

the waiters at the dorado

didn’t like that the resort does say adult only but you walk a couple steps and there is kids on the other side there is no barrier the adult side is really small and the room smelled like

i didn’t know kids were going to be there i thought the entire resort was no kids not just one side of it

once it s redeemed, you only get 10 percent off wine and you can t use it for all spa services

ults only) and that pool was really nice/fun

spa service was superior

lots to keeps kids entertained hector at the guest concierge was a stand out staff member for us, we traveled

except room service food

the food for room service was not good at all.

the menu for room service at diamond club was very nice and usually delivered pretty fast

spacious room with full kitchen

balcony, kitchen, location, cleanliness, quality furniture, huge bottle of water

well equipped kitchen, good facilities

clean, contemporary suite for up to 4 people in a beautiful sea side neighborhood, with kitchenette and all necessary furnishings, including fridge, microwave, blender, coffee maker

the pool is small but you don't need it having a beautiful beach just in front of your room

great, pool area and clean

pool was sweet and it was close to the beach

the kitchen has everything you need and feels very spacious, the living room has two comfy sofas and a

swimming pool small but nice

with ocean view less than 1/2 block walk to the beach,, just a few steps away from crystal clear pool, the staff was amazing and super friendly and met lots of great new friends

excellent staff pool was so cool and refreshing

breakfast and lication both superb. love the ambience of this hidden gem!

pool was great for the kids after a day at the

fabulous location loved the pool wonderful staff great

everyone at amar inn is friendly and helpful, the breakfast is amazing, the small pool is great for cooling off, and the beach is steps away

n beds less-so

excellent staff, clean, swimming pool right off the beach, mini fridge in the room

i liked don's bar and grill. i loved the scuba shop. the pool was very nice.

we were on the 3rd floor and had no hot water and there was no wifi in the room.

wifi didn't work at the night i stayed there, but they told me it was going to be fixed the next

amazing location!!! great pool, great staff

super efficient, helpfull, knowledgable- manager fernando, ernesto, alfredo, the bar and waiterslalo, victor in club-- excellent

, young kids at front desk was just ignorant , no water , toilet didn’t flush , oh and don’t have

it was a great location and the pool, bar and restaurant were excellent

we love this place, staff is great. food is good. beach bar fun, stephanie the best!!

we went into the pool one evening after 9pm just for a quick dip, we were quiet but staff told us pool was closed

caution tape covering broken exterior wall, crumbling pool deck

rustic, pool, close to the beach and amenities

drinks - loud music playing- overall very shabby everywhere - i was there for 3 weeks overlooking pool and i didn’t see the

it would be nice to have several chairs to sit on around the pool. had to sit on the cement

location, comfortable bed, well set up kitchen, clean, nice little pool, very friendly

kitchen was good

wifi goes in and out. best to face the pool. hot water runs out if you are not careful.

pool in the middle which was a great meeting point to meet and share tips

nice place with swimming pool close to the beach.

the pool area needs some tlc, it’s not an inviting area

pool appeared to be green

the pool looked better in the

beautiful building and shared kitchen. gorgeous pool comy rooms amazing kind staff

we didn’t use the pool area in the end as puerto morelos beach is so beautiful

much nicer resort) you can get a full apartment with balcony and views of jungle or pool, a kitchenette, immaculate, with all amenities you could need

important for when band played mattresses were just right for me the kitchen was nice other than little to work with

photos show how many cucarachas were in this room/kitchen at the 2nd floor

our studio apt had a kitchen but the single

was not cleaned kitchen very sparsely supplied no extra keys for other room user

the pool was a nice size

the roof terrace with a pool and bar are outstanding and the bar staff couldn’t be friendlier

staff were very friendly and the swimming pool upstairs had great views over the town and sea

very friendly staff, hotel was clean, and the upstairs bar was very nice.

the rooftop pool. max is the best chef in the world.

it was convenient to have a restaurant and bar on the property

you are dealt with by a fairly stressed and busy bar manager, who is dealing with running the bar la pepita and doesn't really have time

the room was spectacular and the views are stunning. the roof top deck with pool is amazing.

they have a cool roof top little pool and bar area with a amazing view

except maybe not having enough time to sit at the bar and grab a drink ☺️ power was out when we got there

the pool was very relaxing

kitchen too, was adequate

there is a lovely pool that we used often for cooling off

had ordered a room with two beds and a kitchenette which was not available when we landed

my suite had a fully stocked kitchenette with a full size fridge, two cooking elements and filtered water dispenser- perfect for

years old) really likes it.

the kids club was excellent and the staff in general lovely

there is no breakfast restaurant

amazing food. amazing room service. top shelf beverages and great customer service everywhere.

once it was afternoon, we would all just hang out by the pool and beach, so i wasn t able to go to a group workout class at 3 or 5pm

friendly staff! laid back atmosphere and fun pool.

arrived early but they allowed an early check in

authentic mexico. beautiful beach. nice pool. restaurant and bar on property. staff are great.

quiet, super comfortable king bed, the pool was fresh and clean

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

the pool was cold but might be nice on a hot day

the pool.

gorgeous roof top and pool

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

breakfast was always amazing and lots of choices.

in addition the gym is very small

facilities, really nice food - restaurants and buffet lunch/breakfast were amazing

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

entertainment, sport activities , dj at the pool , and felt corona safe

the rock slide was the best for my kids it kept them busy all day

room service food was excellent

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working there

beach isn't the best but pools are u for it..

wifi by adults pool

a little confusion with room assignments

and miguel at mercure, elpidio at capers, santos at castaways, lourdes, edgar and lizbeth at breakfast, veronica who cleaned our room, and leonardo the zumba instructor

the food for lunch was not good at all. the buffet had little variety . room service was better.

staff was very friendly especially the explorers from the kids club

kids of all ages will enjoy this property

gym was large and had everything

breakfast buffet was outstanding. i went to caribeaner. i also love the lap pool and the grille.

gym, room was amazing

we loved the numerous pools and the water park for the kids. the restaurants were awesome .

never replied when i messaged them about reservations for the shuttle

staff and pool were great!

very comfy beds, great pool, gym and solid wifi. staff is very nice as well.

had a smell of moisture/mold, very basic gym

clean nice staff. good free breakfast

the gym is well equipped, with a treadmill, an indoor bike, and other cardio machines

bed great. big room. wifi good.

was difficult to find the main lobby and the pool/terrace

was clean and exactly as pictured, and all the staff from the parking attendant

taxi shuttle to and from the airport very comfortable room late check out

huge property with unbeatable amenities top of the line service temperature controlled swimming pool unlimited food and drinks all

parking was away from lobby, not covered

partner and i liked the variety of food available and the 24/7 room service was a nice touch

however, the golf cart drivers were always friendly too

ailable with day pass) was amazing for kids

stayed at a different resort and in every other building next door, there was an available coffee bar that you could make yourself a nice cup of coffee

nizuc pool with slide was a big hit with our kids

bar was very good

lots of kids and older couples. which is not an issue if that is your vibe!

cept that the slide was being fixed during our stay and the kids couldn t use it), the relative proximity to the airport

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

to pools, clean facility and rooms, choices of food, pleasant staff

cocktail bar, pool, ice cream, taco shop, copal, black iron, kita, ava kids, swim up bar, buffet, valet, front

also if you have older teen kids there is nothing for them to do that is included in the all inclusive rate but eat

wels, sheets, delayed requests) activities limited

the kids

trying to get to the el dorado plan to walk 15+ mins rain or shine because getting a golf cart shuttle is not easy

long lines for nightly buffet not cool with young kids

kids club was cool and also had outdoor activities like mocktail making

and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

pool for swimming, and the rooms with pools

i enjoyed the pool, it was quite

by name) >prompt and courteous service >problem resolution timeliness a big plus >cancun airport shuttle service very disorganized, not leaving a good first

no information in the room regarding events, room service, etc

great range of pool and food and beach options, as well as a spa and entertainment

breakfast and dinner at santa fe was exceptional.

breakfast was just fruit, pancakes and toast

the bed linen was dirty, the patio door was broken, the bathroom light didnt work, the root top bar and pool was closed and we didnt want to try the restaurant

the included breakfast is two slices of toast and fruit at least the fruit wasn t dry.

facilities, understaffed, bar was open only a few hours during the day

there is a bar on the roof surrounded by an iron fence resembling a prison courtyard

the facilities are open late so the kids made use of the pool while we ordered dinner

convenient location, comfy beds, clean rooms. kids loved the pool.

good wifi throughout hotel

maybe i should've asked room service

and just nice atmosphere in general spacious reception with super high ceilings, nice rooftop pool area, gym, comfy rooms etc

good position for airport, room ok, bed comfortable. stuff nice. decent breakfast. good prices

location and free breakfast

it's fine that breakfast is at whatever time but early coffee would be nice

very comfortable beds, clean room, good breakfast included

great breakfast

it and has a kitchen and a living area

location is far from the restaurants, and the snack bar they offer didn't work properly when it rained

the gym was adequately equipped yet stunk like chlorine and ammonia

two pool areas on the roof with great views makes it a lovely hotel to stay at

breakfast from 7 to 10

beyond (everyone- including alejandro and abel- butlers, tomas and miguel- waitstaff, patricia- fitness staff, but really everyone) the beach was lovely- excellent snorkeling and swimming, view

soft sand, shallow and safe water for kids (toddlers) to play on the beach and to run in to the water

pool, beach, activities and kids

room service menu limited

especially want to point out the kids club

good bedrooms and decent breakfast

tv pool wifi clean

pool and good espresso :) staff is kind

room service was quick but the food wasn t very nice

there are some excellent restaurants/taquerias just outside the hotel, and the included breakfast we ate at the hotel was excellent with both mexican and continental offerings

nice facilities/pool,park,chill out areas,gym close to the airport with free shuttle services

the included breakfast was very delicious and a large menu

hour shuttle to and from airport

it was nice to have parking at no cost and shuttle to the airport

bar and service, shuttle to the airport was on time and efficient

area, comfortable beds, breakfast buffet and free shuttle to and from airport

next destination, free shuttle service ( a bit slow on the pick up ) nice and quiet pool and good gym

allowed late check

no room service. only self service laundry.

service and the pool

's

wifi is terrible/non existant in the rooms

i would suggest microwave,laundry room, and a vending machine but overall,this resort is fancy and beautiful

pool area and events are nice. pool bar is great. views from balcony are nice.

laundry service too expensive and needs to be paid before 9 am

the pool is ok, the sea is always closed and doesn’t look like the pictures

a part from this, we found bugs, little ants, pool under construction, seeweed on the beach and personal asking for tips

could have more options for the special of the day at the pool bar

the pool was ok.

breakfast bad

t sure if i spelled that right) made sure our drinks were never empty

room was luxury

i also had a wonderful spa experience to top it off

amazing pool, beach, food, and service

the coffee shop and the gym were both nice

we had an amazing time- very clean, beautiful resort- relaxing and best pool and great service

noemi from the breakfast team is really outstanding

good location. adults only meant adults only!

breakfasts and room service were delicious

room location, room service, and overall atmosphere of resort. cafe sisal.

there is free parking

room service 0-24 for whatever you need

not like that we couldn't find the kids club, also that the brown bag restaurant confussed us cause there were prices listed

room service food could be better, just ok.

food, room service, facilities

i like the pool cause it is clean

we also had the pleasure of experiencing exceptional bar service at the hotel lobby, both guys were brilliant we did receive outstanding service from

hotel is very clean, simple in white and cyan, the swimming pool is perfect, we all really enjoyed it

infinity pool , jacuzzi

hotel is beautiful, everyone is extremely friendly and helpful, the food at the bar was good , the pool is beautiful and the best part the hotel is on the beach

the pool was nice for the kids, they have a laundry which was great to use

no wifi in room but staff say next year there will be

pool is big, beach is very beautiful

stayed on the fifth floor with our three kids, but we found it concerning that the windows and doors did not have netting

the location is great. the staffs were great too. great room service. great seaview room.

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the waitresses (specially at the green break

t just the activities at the pool area) and proper performance night shows

we loved going to jungala water park and the cirque de soleil show

room, spa and main pool.

that there are not a lot of kids vibe is great —

we like how gr caribe is quieter with few kids, but has the option of going next door for a livelier crowd

wifi during our stay was not really working in the beginning but after calling the technical

the pool is amazing and the food was delicious

advice to the management: if people booked romantic package, do not put next door family with kids

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent restaurant

sea view and pool

but ended up making it to every restaurant once and just did the dinner buffet and lobby bar for nights where we couldn t get a reservation

excellent and gorgeous location and all easily accessible in hotel. surprisingly nice gym, too.

it was very family friendly, my kids loved it

the windows didn't open pool: wish there were no kids allowed at the bar area food: do not go to the buffet for dinner, sushi bar didn't even have one roll with fish

hotel should offer shuttle service to all guests and free wifi

great pool and beach with palapas right out front

wonderful suit. very comfortable. excellent hubication with a private pool and beach.

window but still really clean and nice room, good wifi and access to the beach/swimming pool

there is also a restaurant and bar that can deliver food/beverages to the beach

beach and pool was amazing

room service is pretty good

spa is an absolute rip off

efficient and friendly staff, nice pool area. comfortable beds, sea view rooms. good wifi.

would be ok if with kids, just wasn't nice enough for a romantic trip with spouse

loud music at the adults pool

kids club, entertainment, food and drinks

the pizza bar was great

but, i definitely, recommend royal solaris, has more kids activities, food is much better, more private and the hot pool was great

the breakfast and dinner buffet were delicious with plenty of options

we really enjoyed our stay at gr solaris, beautiful beach and pools were amazing

for example, i had to call room service to inquire about the availability of water bottles in the room, rather than receiving

made a reservation specifically for this hotel because i saw there was a water park, zip linning and neither were open very disappointed daughter

the spa center for massages etc

we enjoyed the variety of activities like mini golf and live shows

the room till 4 because it was not yet clean and that on the check in day you can only conect to wifi after 5

a second restaurant on the roof is now opened, serving breakfast, lunch and dinner

loved the beautiful hotel and the surroundings, the pool area was lovely and we specifically loved lounging on the day beds

was a great place to hangout but again under staffed so the bar was closed most of the time

we mainly ate in the restaurant for breakfast and dinner then for lunch we used the snack bar by the pool and ordered to our day bed

we mainly ate in the restaurant for breakfast and dinner then for lunch we used the snack bar by the pool and ordered to our day bed

good breakfast even early on the morning

wait staff great, there is on site restaurant and bar for poolside lounging

food, view, room, pool, service

table tennis, pool bar and couch to watch tv, they have a secured garage for parking your car, breakfast and coffee avail

breakfast not til 7am

they serve an incredible free breakfast

an oasis with lovely gardens and pool

the breakfast was amazing, i ve tried the best tacos here

great breakfast, wonderful room with netflix etc and excellent wifi

the pool looked nice too and the rooms are very big

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

and repeated food options toilets too far from the pool pool water not clean last bus from the beach bar

for choice when it came to the delicious food options and enjoyed every meal, particularly the breakfast buffet

waiting staff were very attentive in the evenings but at breakfast they seemed to be less so

right from check-in to housekeeping, room service, the restaurants, the bars, and the rooftop pool

room service menu.

best breakfast in mexico

lovely room with great facilities, beautiful garden and swimming pool

clean rooms, large garden and nice pool

eva even prepared some food for me late in the evening, as there is nothing to walk to and delivery services had closed already

breakfast, quiet room with excellent bed, located in a wonderful large garden with a very nice

the entertainment team at the pool was very creative and our kids loved participating in the activities

we loved the activities at the pool

the food selection was really good, the room was clean and very spacious, and a big plus was the kids club the staff did a excellent job

we were given access to atlantis for breakfast which is a rooftop restaurant with an ocean view

all inclusive is definitely the best, everything included - food, drinks, room service, everything

lady who did breakfast unfriendly

quality breakfast and the airport transfer was an excellent surprise

the pool looked good too

the place is neat and close to the airport. the included breakfast was good.

o problem if you know before booking ), if you book out before 7am don't look for a go bag for breakfast

had to pay for the gym... had to change rooms on saturday.

newly renovated, high quality facilities. very nice rooms, great gym

went to a much more expensive all inclusive and enjoyed the royal

pool,huge choice of breakfast,fast wifi,nice view from balcony on sea,close bus stop to downtown,market in hotel

go for it if you have kids and teens

room service was a great option to the buffet

the wifi was a little bit patchy in some areas

2 main restaurants plus food service available at 2 in pool bars and one additional bar as well as around pools and on beach

grea facilities, decent food, excellent room, kids and adults pools are separated.

especially emanuel o the bar tender

the breakfast buffet was time i really enjoyed the food

very spacious and we had a beautiful ocean and pool view

adrian at the beach cabanas and orlando at lobby bar was great made our stay wonderful

amazing , the brazilian restaurant is so good , the variety of meats were enough to enjoy , great pool , towel service good , lots of tasty drinks , they serve you as fast as you think , seafood

had two children with us, but we re not aware that the youngest would not be able to be in the kids club without an adult because he was three first time with kids, this was not what we were

basic but comfortable cabanas all with furniture made from wood on the property, cenote fed pool, wonderful owners and staff

amazing for kids to roam around and play while the parents relax

the grounds and pool are beautiful and well taken care of

i regret not having spent more time, enjoy the pool and explore the area

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment