were only there for a night but the pool looked very nice and i liked that there was ample

pool and room customer service

parking was small

it's a remote area, but 15 miles from the airport and free parking

pool and the fact that included a parking space

parking wasn't the best

good parking and modern casino with free entertainment

bar prices at the pool!

first floor gym was a plus to get a quick workout

a confusion with my reservations and extra charges at the bar area.

could not check in until 15:00 the swimming pool was full of screaming kids, so no chance to enjoy it

nice clean room and facility, breakfast

decent breakfast with a reasonable choice of food

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

coffee shop around did not open for breakfast until 8 am

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

the wifi wasn't working, and i was unable to get the tv in my room to work.

beds were very comfortable and the gym was a great facility to use

upon arrival we found out that laundry machines were complementary and there was a hot tub we could use, which as also

wifi was spotty

gym, on site laundry, great room service, cool 3rd floor lounge, check in area was nice, room was clean and

kids jumping from the rock in swimming pool area

location, room was comfortable and the sheets soft was clean and casino was fun.

didn t like how u have to press a button to leave things like the laundry room or pool

the staff was great and acted with speed when you called for room service

the people were friendly pool was awesome and so was bar at pool very spacious

it is beach front and the pools and spa are nice and clean

it was not a big deal you heard it when you in the pool or at the beach

our tv never worked and there were constant kids in the adult areas

breakfast great ud83dude03 pool, casino,beach excellent

everything casino view

the pool was beautiful and the pool area was kept very clean

amazing facilities. great rooms, pool and lobby.

it takes about 5-7 minutes, but the beach is great - no waves and smooth sand- great for kids

staff, great amenities (pool/pool bar) and breakfast is always a perk

breakfast, gym, clean room,

breakfast location service

ran out of coffee and cups for beverages, but in there defense it was about 15 mins before breakfast ended and they had a rush of last min guest

bar at the pool

when we left and got to our next destination, all of our clothes smelled moldy, and we had to do laundry

the rooms are big with a full equipped kitchen and an island

the amount in bar soap was too small- fell apart quickly but i still like your place

service and room service.

third the room service phone wasn t working at all and one of the outlet had know power

it was fantastic, i loved the pool area. comfortable space

no bar on the pool.

the breakfast was delicious, and our waiter orley was great.

the gym is very well equipped

restaurants, casino, pools, beach, hot tub, shoppes; this hotel has it all

i wasn t sure what to expect being there with the kids during covid

beach access, many pools and bars the hotel itself was beautiful if a bit old school the rooftop gym was excellent, nice

it overlooks the pool

the lobby and pool are lovely

the rooms were cleaned daily, the pool area was always tidy and staff were super friendly.

room was small but bed was comfortable, big tv & wifi

the pool area is lovely, clean, and perfect for a refreshing swim

new renovated rooms, spectacular views, pool area is really nice and well set up

property has everything, pool, beach, food, gym, spa, salon!

room service, beach access and the food was great

breakfast option was buffet style.

no room service and to pay all that money for ocean view you can't sit two chairs and a little table

cozy rooms and kitchen to use

kitchen has very dim lighting and the light above the stove hood doesn't work

it didn't have the fridge in the room. they had kitchen near the room.

the rooms do not have kitchenettes but there is a community kitchen that is kept very clean

clean; large community kitchen with fridge, microwave and stove; the shower was hot; parking lot was spacious; super close

the breakfast was delicious

breakfast was not as assorted just toast , cheese and waffles

bc the pandemic we couldn't enjoy the pool

restaurant activities the hotel was very clean organized friendly staff breakfast serving also pool was clean and well maintained i’ll definitely be back with my

the pool sucked

we stayed in a family room which had bunk beds for the kids which worked out perfectly

as described, great location 1 minute walk from the beach, hotel front desk and bar personnel were all super nice

great restaurant and pool area

when i showed him the email correspondence then he said he would be able to check me and my kids in at 6 am

the room very clean. channels on tv work as did the wifi.

pool and garden area were lovely, the room we were in was what i consider on the smallish size, and

outdoor bar area

great that breakfast was included

continental breakfast was good

breakfast options are limited but certainly better than nothing

sign for laundry said $3

the staff is very helpful and the hotel has its own little kitchen and laundry room

not bad price not bad great, helpful staff convenient parking space laundry machines

not a bad terrace laundry machine available for a small fee, on premises parking space

good location, friendly staff and nice property. late check out was amazing to have!

i loved the expansiveness of the pool and there was no shortage of chairs, towels, or shade (when needed)

the pool was dirty, surprisingly. the food was very expensive.

the spa is also very good

breakfast was not included. spa experience was great.

they lost our bags before we left for the airport and we were hence late, and at pool and restaurant service was slow or non-existent

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

the pool, roof and other common facilities were great

very small pool but who needs the pool with the ocean a block away

the pool was a nice bonus - it was very cool and refreshing

facilities were wonderful (pool, rooftop)

rooms are nice and cozy shared open kitchen with open sun roof breakfast area

the kitchen was a bonus

great modern kitchen facilities

there is a shared kitchen that is great in case you wanna buy some items at the supermarket

great location. very nice shared kitchen area

has a gym and nice hot tub lounge area on the roof

didn’t like that the property didn’t have a pool only 2 jacuzzis

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

no pool

we enjoyed also the gym and rooftop jacuzzi

didnt have a pool

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

pool is very small and hardly counts as a pool, but it is so close to the beach that we did not

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

pool not a pool

great location. the room with a separate small kitchen and dining area was great.

wifi did not

i requested early check in and late check out

room service was only completed 1 time on a 5 day stay

miss the bar not open

breakfast was good too

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests convenience

site restaurant and bar are great

the pool area is very nice, they have ping pong for the kids

kids loved the chocolate chip cookies upon arrival

use of both was nice, pool@windchimes is small and only open to 6

the spa pool is awesome

nice room, with great ac & location was great as well! pool amenities were great!

the walls need to be cleaned better wifi inside the

room service should have been a daily activity

small pool but it s nice and also clean

we also used the spa-pool in the garden which is decorated with lush plants and makes it very tranquil

loved the swimming pool. within walking distance of beaches and restaurants.

in the lobby so we could hang our purse and a wet mat at the foot of the door bf walking into the pool area as water accumulates there the little breakfast was good but the expresso was the very

no room service, and the bedding had stains

were wonderful at acclimating our luggage for early check in and check out

modern, large rooms, comfortable beds great service from friendly staff, good gym and pool area on the roof

the location, the food, the staff, the pool, the comfortable bed, the shower !

the gym was clean and kept up very well

friendly staff, great location, nice pool, good gym, all was very nice

rooftop pool was great / loved the yoga room

they have really cute courtyard and a communal kitchen with a water cooler

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

convenient to kitchen area for shared refrigerator space

also the communal kitchen was open for travelers to use

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

the kitchen is equipped with basic essentials

the rooms are very small and the pool is at a sister hotel a block away

the deck is beautiful but we didn't spend a ton of time there since there is no pool to cool off in

no parking and no pool

there is no pool

they should instead have a pool or allow additional time to use hot tubs in the evening in order to use them at a more

one dark skinned gentlemen was super helpful with locating a laundry facility for me

resort !! bar , pool and ocean !!

washcloths, limited hand towels to bathe with, broken atm and no room service or microwave in the room

there is a chinese reasturant in the casino. food is horrible.

access to beach, kids play pool, hot tub, sauna and bar

only issue we did have was , we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing but kids playing around and sitting on the bar

nice bar downstairs, gym, coffee shop, helpful staff

pool and hot tub were awesome

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back to room

the pool and room and close to the beach and shopping and dinning

small pool

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

great location. easy access to room and pool.

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

he booked us in early and gave us information regarding a laundry

coin laundry

were some facilities that were not working - like the come restroom and the laundry facilities

gym and pools were excellent

lobby could be a bit noisy in the evenings since the bar was located there

initially advised of the $25 daily food credits as well as the casino credits that were specifically for the tables and you had to add $25 to the credit but they

every part of the hotel was clean including the gym and toilets

pool and beach amenities good

i love that they delivered the free breakfast to the room

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of the main reasons for booking this suite over other choices) included breakfast came

a/c did not properly through our unit (presidential suite) the living room and kids room the units leaked to the point water ended up in hall way had i not gotten up before the

i appreciated the free parking and wonderful room service breakfast

my a/c leaked my whole stay i didn’t know it was leaking woke up to go to the kitchen and slipped on a puddle of water

the hotel didn’t have a laundry facility. parking on the street was impossible.

not being able to do laundry

their laundry machines were broken and they didn’t allow anyone into their game room or gym

the hotel had a great gym and pool area, restaurant

accomodations n breakfast

pool was too green. laundry room was too tight and more expensive than the hilton.

beach, comfortable bed, continental breakfast, beach chairs and umbrellas available on the beach, gym too

breakfast was great!

musty room, small king room, nasty breakfast l, no laundry onsite

breakfast extremely good

rooftop pool and hot tub

the breakfast is good but the prince is much

the design the pool the whole entire set up

place was amazing overall highly recommend for an adults only experience

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

the restaurant bar at the lobby

restaurant or bar not open

there were no sitting at the pool and the comedor staff kept telling us that we couldn’t sit there

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

clean as a whistle, extremely courteous staff, well-trained, room service was great

good location, free wifi, free water on your room

lounge like adriana, the front desk like ana b, gabriel, michael, alejandro, veronica, and the spa

everything - views were great, gym was great, staff was friendly and great

the breakfast wasn't great for kids but we ate at other restaurants outside the hotel

great food and pool

mini bar was never restocked even after i asked them to do so

amazing view of the sea and with an infinity pool overlooking

the pool and pool bar were great

thought your website said that it was an adults only hotel but i saw families with a toddler and baby check in right next to me and a boy

good selection of breakfast food. excellent location.

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food recommendations, etc

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use out of

best bed, great breakfast. many food options close by.

the facilities stated they had a gym, but when i arrived, there was a note on the door that the gym was closed due to renovations

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof top parking $19 per

gym equipment old

was great - close to where we need to board the cruise ship laundry facility was

the gym is super, the staff is very friendly and service oriented

lovely spa services

and the pool floor

pool deck is just anzning

the hot tub room service

the elevators, the gym, everything over capacity and no measures, no staff taking precautions

i came back again ooh the bathroom very modern my kids loved it too and it has free internet and a night the music was

more handicapped parking and less expensive laundry facilities.need more laundry machines!

my son loved the kids slide

staff is very friendly and the breakfast is delicious

my kids loved the pool

staff, room, bar service

very spacious room, excellent location and great breakfast!

desk lady who recieved me on the 19th of july at night but she was amazing, and samuel in the kitchen was super he make sure you had all what you needed for breakfast, now let's talk about alex

breakfast was really excellent

shuttle is an amazing resource and takes you to old san juan, a little beach and the teen mobile

i love the pool area and bar

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

there as also a bar in the pool

one glass of wine at bar was $16

pool area was awesome as we used it while waiting for our room to be ready

the view, the pool and the beach.

it says you can have 2 adults and 2 guests and also kids are free

pool area was superb

a really nice gym

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

dirty , gym loud music obscene language , long wait for breakfast , bike not available , no happy birthday

the bartenders from the wxyz bar were great, quick, and very friendly

breakfast was great! food was easily accessible. accommodations were excellent!

there is only one pool but its really a splash pool, the gym has very limited equipment!

the view, the pool, the food, the cleaning, the personal treat and obviously the gorgeous hotel.

buffet breakfast

breakfast option didn’t disappoint and small but easily accessible pool was a plus

clean , exceptional staff all around (front desk, housekeeping, breakfast staff)

comfort, excellent service, cleanliness, security, the parking was included and breakfast.

you arrive at midnight there is only one person in charge of the bar and the front desk

views, the pool & amenities & the yoga & water aerobics instructor was the absolute best

room service was efficient

building ruins that are vandalized directly across/next to spa/gym; marijuana dispensary on the corner

we made them at the desk directly with the spa and two days in advance

booked a busy day of touring the old city and ordered room service breakfast, the night before, to help us get a quick start

also, the wifi is extremely good at locations within the resort

on service because still a young place and they have to work on management of the restaurant and bar

the lobbies bar tender was such a nice and friendly person

10am-3pm so if you're going to be outside the resort during the day, you have no access to the gym

very comfortable bed! the pool was very nice ud83dudc4c

don't forget the pool was amazing too

the pool was a favorite and the spa was wonderful

carlos made sure we had transportation on the golf cart when needed

orlando at the lobby bar was the best bartender ever

golf cart rides

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

beautiful property and well maintained golf courses

wish there were a few more kid activities and a kids club.

the swim up bar was closed and the casino closed too early.

the pools were empty and warm and the bar was 1 minute walking distance from the pool and the beach

do not have an extended menu for their room service, and i didn't like their coffee

the breakfast bar was beautiful, and the servers were very good

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

great pool

the gym is a bit small but has quality equipment and a good view

i couldnt go in the pool due to weather