were only there for a night but the pool looked very nice and i liked that there was ample

pool and room customer service

parking was small

it's a remote area, but 15 miles from the airport and free parking

pool and the fact that included a parking space

parking wasn't the best

service at the pool was even worst, i would have to chase the waiter to try and get our order in

the pool is amazing for everyone

golf field

the pool was dirty, surprisingly. the food was very expensive.

you’ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

nice clean room and facility, breakfast

the breakfast buffet was awesome

breakfast options are limited, just muffins or croissants

coffee shop around did not open for breakfast until 8 am

needs a pool, jacuzzi were not to my standards.

bar service waitresses could have been better, faster and more friendly

the water was cold, and doesnt have pool.

no pool..?

no room service

great staff specially at the bar very friendly

casino pools staff

good parking and modern casino with free entertainment

the servers at bar-restaurant & pool were wonderful and attentive

the view of the golf course was a very good touch in the morning

really like that the gym and pool were open twenty four hours

the pools. they were a bit dirty. not for kids.

gym is decent

there were tons of kids and we we on our honeymoon and the pool really wasn't that big and it was always packed

the second floor also led to the skywalk for the outdoor elevator and stairs for the beach, gym and pool

breakfast

suites are nicely sized and the breakfast which is included on the rooms’ rate is very well sorted

the hotel very nice and clean, lovely suite and laundry room a plus

pool was closed and having to pay parking in the hotel your staying.

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

room was not that clean and the room had no wifi where we were at

cable tv nd wifi bad it didn t wirk

the pool closed too early for people who come late from a business meeting and need to relax

walking to the beach and lots of good restaurants around walking distance as well, nice swimming pool and the staff very friendly

wifi and tv were not working in the room

no telephone in room to communicate with the clerk or room service

the pool area is lovely, clean, and perfect for a refreshing swim

our flight out was very late at night, we were allowed to stay around the pool area until it was time to leave

i wished there was wifi in the room

friendly staff, and nice hotel with basic clean rooms that have a fridge, tv, bathroom and wifi

rooms have modified kitchens and a bigger refrigerator with ice maker

breakfast was included , pool was great, bar and coffee shop right across from front desk , room service was on point with new towels if

there is only one pool filled with screaming kids

great location, nice pool. quick walk to the beach.

ran out of coffee and cups for beverages, but in there defense it was about 15 mins before breakfast ended and they had a rush of last min guest

the gym also closes fairly early at 7 pm, which really limited the time we can actually use the gym

it s cleanness and pool area.

it was really loud at times. room service was really expensive.

not to mention the hotel restaurants, casino, and entertainment were delicious and/or so much fun

also, room service often complained that we asked for hot water to make tea in the room, they even made

alot of kids from school trip stayed there

they do not offer a laundry service, but have washing machines and dryers so you can do it yourself

easy check in, valet parking, awesome breakfast, amazing pool and casino.

my kids also really loved the pool

also there was no room

love the proximity to the beach and breakfast was amazing every day.

breakfast variety was very limited to more americanize items

i appreciated the full gym on site

dinner at the hotel and room service was fair, not fabulous.

gym was nice and clean

natasha went above and beyond in allowing us an early check in

it didn't have the fridge in the room. they had kitchen near the room.

cozy rooms and kitchen to use

the rooms do not have kitchenettes but there is a community kitchen that is kept very clean

the staff was amazing, the room, ac, kitchen i mean everything

we stayed in a family room which had bunk beds for the kids which worked out perfectly

at night, there were a bunch of kids hanging/partying in the parking lot (like it is usually the case)

to do and enjoy within the premises and some things i didn t get a chance to enjoy, like the gymud83dude0a

the pool was perfect

immediately it ended up being a false alarm but that was scary to myself and definitely my kids

were super friendly, breakfast was great, ac was very effective and the outdoor pool was great for a refreshing swim

the pool sucked

we arrived so early and he arranged early check in plus breakfast for us

pool was a nice size, i liked the breakfast provided daily, and all the staff were all very friendly and

the breakfast was delicious

the bar and the hotel have music super loud and horrible music playing since early in the morning till

having a patio bar and great food helps give the resort feel

continental breakfast was good

room on my second stay was cramp and right outside of the pool and bar area which was extremely noisy and wet from the pool water

breakfast did not serve morning juices.

i wish they could have a better spa facility

there was a pool by our room but the bar at that pool was never open the 4 days we were there

pool water not heated, small spa and gym

the swim up pool bar was great

the room and the pool were amazing, and the beach was amazing too

the casino was fun

wish there were a few more kid activities and a kids club.

the casino was being remodeled and no one informed us before we booked our vaction

it would've been nice to know when we checked in the hotel was cashless except the gift shop and casino

everything but the gym

great breakfast snack

the breakfast area was so cozy and a great place to snap pictures at sunset

cute homey feell. it was very clean. the view of the pool and ocean was great

we had balcony from our room thats over looked the pool and the ocean

breakfast was weak but it was free and was technically only supposed to be snacks so it overall met

not a bad terrace laundry machine available for a small fee, on premises parking space

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

not bad price not bad great, helpful staff convenient parking space laundry machines

the pool was a nice bonus - it was very cool and refreshing

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

facilities were wonderful (pool, rooftop)

we loved the private pool setting (because of covid you signed up for private pool hours)

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

good location, friendly staff and nice property. late check out was amazing to have!

there is a shared kitchen that is great in case you wanna buy some items at the supermarket

they even let us check in early, the facility was clean, they provided clean beach towels, the kitchen was a plus

the kitchen was a bonus

great modern kitchen facilities

of the place, cleanliness, location, and the amenities they had such as a work area and a fully kitchen

the pool is a bit small

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

didnt have a pool

plunge pool is kind of a joke

kids loved swimming in it

my kids enjoy a lot

wifi had poor connection.

i didn t get the wifi pw lol

the kitchenette is outdated and could use updating and more color

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

we enjoyed also the gym and rooftop jacuzzi

room size and layout, breakfast, pool

no pool

didn’t like that the property didn’t have a pool only 2 jacuzzis

room service was non existent

use of both was nice, pool@windchimes is small and only open to 6

there's a cool little restaurant and bar inside on the first floor too

the spa pool is awesome

nice room, with great ac & location was great as well! pool amenities were great!

breakfast was good too

was the best hotel i have ever stayed, bar none

the kids loved the pool area which had a waking pool, a pool and a hot tub

it is centric to everything. 24 hours pool and gym.

better gym facility with more equipment would be nice

fresh breakfast

the wifi didn't work all the time

wifi in the room was working well too

very nice place and the staff are amazing! breakfast is good ud83dudc4dud83dudc4d

the staff is great, the room is comfortable and clean, also the bed is very comfortable, the breakfast is fresh and the facilities are perfect

room, pool, gym, service, bath

the beds in our kids room felt the same

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the pool area was nice and always had clean towels available

location is great. gym is a plus.

i like the most about the hotel was the pool, and that the hotel thought about a pool for children and water falls for them that’s its a

pool and other amenities

breakfast was excellent, very varied, an excellent morning to wake up to warm food

breakfast was good and great,pool and staff amazing

location, new facility, the casino

public kitchen with microwave oven ice beautiful plants and tree shaded areas

nice common kitchenette with fresh coffee in the morning

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

also the communal kitchen was open for travelers to use

were wonderful at acclimating our luggage for early check in and check out

one dark skinned gentlemen was super helpful with locating a laundry facility for me

olvin at the beach cabana rentals, and sergio at the beach bar were exceptional

the spa staff were skilled as well as polite, and even provided tips on where to find the best

is so fun for the kids

is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another

they came at weird times for room service, never the same time

no pool but a spa on the top floor

they should instead have a pool or allow additional time to use hot tubs in the evening in order to use them at a more

the rooms are very small and the pool is at a sister hotel a block away

the hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city

no pool

to the beach and proximity to great restaurants and the casinos for an easy night out

the hotel had a nice pool area, great breakfast, very close to the beach

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

location, ropa vieja restaurant, fitness center, choco bar cortes

nice bar downstairs, gym, coffee shop, helpful staff

the pool is great too

great location. easy access to room and pool.

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

close to the beach, easy check in, good location, friendly staff, pool

the pool and the pool table were really fun and there's also a piano in case you want to use it

coin laundry

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

he booked us in early and gave us information regarding a laundry

the kitchen is equipped with basic essentials

beach service envíance pool gym spa bar casino club restaurants do miss acai bowls though

i truly loved this resort. the only thing i think could have been better was the casino.

i wish the spa was in the hotel. but it’s only a block away which is not bad.

the pool bar employees service wasn’t top tier

the location on the beach. pool area is very nice

the breakfast was amazing

their laundry machines were broken and they didn’t allow anyone into their game room or gym

pool , nobody reallly utilize the pool , it was clean , but not in an area where you can really

checkout before breakfast...was so nice to have coffee available. thankyou

the pool was also nice for the kids

the free breakfast and the two chefs were excellent

didn’t like the expensive laundry room

facilities...pool, gym and breakfast very clean and excellent service

musty room, small king room, nasty breakfast l, no laundry onsite

you have to go down the gym to get water with a plastic cup every time you feel thirsty since i do not have my own

rooftop pool and hot tub

poor breakfast

the breakfast was limited choice but quite delicious

outdoor rooftop is amazing pool area very clean

food , amenities, the pool area . rooms are perfect ‘

free coffee in the lobby in the mornings, nice gym overlooking the ocean

facilities like gym spa sauna and pool

o pools, big gym) and location

great room service/house keeping too

we re we re skipped for room service on one of the three days.

we were accommodated in a fair size studio with kitchen

the hotel itself is very spacious, with clean, well-maintained quarters and a rooftop pool offering an excellent view

a/c did not properly through our unit (presidential suite) the living room and kids room the units leaked to the point water ended up in hall way had i not gotten up before the

out to date. sexual kit in the room when they knew i was traveling with kids

made the kids feel a little off

property is perfectly located, neat spaces, have a good bar and infinite pool to enjoy this part of the city

appreciated the small, intimate size of the ocean club, as well as the adults only policy

clean and infinity pool was open 24/7 which was nice

room service should leave 2 more bottles of water every day

bar was only open until 6pm

restaurants, pool, staff

pool was green

pool size

the restaurant bar at the lobby

location was great. it was nice to drink by the pool.

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food recommendations, etc

best bed, great breakfast. many food options close by.

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore where we were

one glass of wine at bar was $16

great facilities and location. the pool and hot tub were great.

pool area was awesome as we used it while waiting for our room to be ready

hotel is in a good location within walking distance to several restaurants, bars and shopping

pool and hot tub closed to early

the facilities stated they had a gym, but when i arrived, there was a note on the door that the gym was closed due to renovations

was great - close to where we need to board the cruise ship laundry facility was

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

the gym- i travel for work but also i workout a lot

cesar gomez bartending and mixology at losers bar mgm grand hotel and casino las vegas,

favorite part of the hotel was the swim up bar & the slide

my kids loved the water slide.

the gym was in a meeting room with no direct showers/changing room

also at the pool they take your temperature and ask for your room number and name and you receive a wrist band

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

the staff was very helpful and friendly. great breakfast offering.

as a veteran i wasn t able to get a discount and i was over charged for early check in.

and pool area for those guests that do not follow rules such as no glass in pool area and no kids playing on the treadmills in their bathing suits

my kids loved the pool

and pool area for those guests that do not follow rules such as no glass in pool area and no kids playing on the treadmills in their bathing suits

no room service or free laundry

otherwise there is a daily shuttle to old san juan

liked the gym machines and the fact that you can use the tv for either the bed or the living room is cool

the room is like an apartment, the pool is great for relaxation, the gym and game area is great

like everything about hyatt house the friendliness of the staff especially samuel from the kitchen he does his upmost best to make your stay memorable ,the front desk clerks are so helpfull

pool closed.

the elevators, the gym, everything over capacity and no measures, no staff taking precautions

it's far from the beach and the pool doesn't have much shaded areas.

there s also a spa on that floor as well

the hot tub room service

we had to go across the street to the sheraton for food, casino, and pool parties

the gym was nice

breakfast, even though it was short in selection, it was very good tasting

breakfast

beautiful place, great breakfast

everything the restaurants the pool was great

booked a busy day of touring the old city and ordered room service breakfast, the night before, to help us get a quick start

i thought carpet in our room was a little old. food a bit pricey and drinks at pool to pricey.

we made them at the desk directly with the spa and two days in advance

they need a better game room for the kids. in the basement is not ideal.

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the plunge pool was small but great to cool off after walking around all day

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the pool is clean and not too warm, even in the summer