i wish i had the opportunity to visit the pool but visiting family most of the time i was on the island

have stay before close to highway and shipping centers also lots of restaurants the bar at the lobby was very affordable and breakfast was quick and good and

breakfast was ok, in view of the pandemic safety precautions were taken

extremely clean, beautiful, breakfast was fantastic and the staff was beyond great.

location, near shopping areas, beaches and casino.

very nice pool to relax at and delicious food at the restaurant

the pool should have a heater

the pool is excellent as well as the opportunity to have a massage and yoga

location, cleanness, pool, room

that you need to use plastic cups at the pool.

wifi didn't reach 120's units in 1st floor, honestly don't really matter to me because my phone

wifi signal was not strong. i had to sit outside the room to use my notebook.

rst

breakfast . no eggs

good wifi

free parking

parking

the smell in the parking lot was just horrible

good parking, great air conditioning, the mattress and the pillows were great

location next to the beach, lot of restaurants around the hotel, parking available on site, and ac works great

very nice place, clean, good service, nice pool area to have a good time with family.

also did not like having to walk to the other side of the parking lot to do laundry

was quiet, clean, restaurant was right across the street, late check out, friendly staff, big room, affordable

pool was gorgeous and would go again if possible

nice pool. good a/c. good food next door

loved the staff, the accomodations, family double room suites with full kitchen was fantastic

very comfortable bed, nice kitchen and bathroom

huge 1bedroom suite, very nicely equipped kitchen

the gym was amazing and they even have a game room where they allowed us to rent games to play as a

always fun activities for the kids to do at the kids club

was not close to the beach / staff not that informative / staff not around / breakfast is not from the hotel, itself / you’re given a card so that you would have to leave the

breakfast was fresh prepared in a mobile location directly in parking lot of hotel

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

pool was nice, free small breakfast, free parking, comfy bed, cold ac.

spa facilities and restaurants are the best i've seen

staff around the beach and pool were very friendly

the beach and pool

incredible property, rooms, pool and beach all fantastic

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

pool and beach access

the beach access was perfect and the pool was huge

gs, potato, sausage, oatcream, toasts) but very tasty

hotel was clean, nice staff and housekeeping, good location for dinner, casino, and shopping.

pool,casino, restaurant

i did not go to the casino, it seemed lively and popular

no room service or microwave in floor. the wi-fi never worked for me.

wish the laundry area was open, but it s under renovation.

good strong wifi

room and breakfast

streaming services, there was no clothing steamer (though the cleaning staff did provide a great laundry service for tips), the odor of the chemicals used to unclog the shower saturated the room

they even allowed me to use their laundry facilities free of charge

they let us do our laundry, super helpful

i had emailed in advance and was told we could do our laundry at the hotel

they let us do late check out by 1 hour which was appreciated

specific person in the breakfast area getting the room numbers was not particularly nice with the people in general

kids pool was warm!

be included with the price you are charging or at least 2 breakfast doest have to be buffet and kids free / if you going to charge for buffet let kids eat free (its hard to pay $16 for 3 pancakes

did not the breakfast because it was not clearly labeled

the pool was great and we loved the fact that you cannot just drive onto premises unless you're a guest

the breakfast was good, the service and attention of the servers was great.

music was good, dining was good, pool was good, staff excellent and the room is very comfortable and nice

the kids enjoyed it and we certainly enjoyed it

staff at the breakfast bar was amazing. the food was ok, but not the best.

casino was very weak

breakfast was very good, it was a great experience overall

the pool is not working ud83dude14ud83dude2d

room had a view to the pool (1st floor) but the could see inside the room if i had only left the sheer curtain but

fresh coffee with the breakfast, not only the one at the room.

i will like for the hotel to have a bar or little restaurant

the dogs that they have in the parking. i have to run with my kids so they dont bite them .

all other things were great, super clean@!!!, very quiet, good wifi, good facilities@

perfect place with kids. i especially liked the pool, the buffet options and the friendly staff.

room service was good.

second pool at the golf course was deserted

great location kids friendly

the kids loved the swimming pool and the view from the top of the mountain was beautiful

pool schedule

i like the pool area, but they need another places for the enjoyment of kids.

everything was great even handicapped parking

enjoyed the outdoor areas and the pool

can party all nite by the family oriented pool says the bar tender (jonathan)

comfortable bed. great music at the bar / pool. good experience.

like the pool area the, sport area and the kids play area, the bar too and the life music on

the bar and restaurant were not open as advertised

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

the restaurant was not open for breakfast which is inconvenient for a luxury hotel

we especially loved the shower/small tub that the kids bathed in

maybe just remind the guests about the gym and how the key opens that door too and what numbers you dial on your room phones for

the pool area got quite crowded and overrun with kids.

restoration, beautiful roomy & appointed room, great public spaces & a wonderful roof top pool

you can watch them make everything if you sit at the bar

but overall great hotel pool and jacuzzi on roof was great

the pool is on the rooftop and it was very nice and they still had the hot tub on despite it being

loved the roof top pool area and gym

it’s close to everything, and there’s a beautiful rooftop bar with the best views

great rooftop bar with awesome small plates.

center of town, lots to walk to, nice room. rooftop bar is terrific.

bar played music pretty loud into the night

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

the set up of the room for a family with older kids.

conditioner in the kitchen/living room did not work

either way pool is really small not suitable for kids

upgrade when our reserved room was already taken by others, good location, strong and consistent wifi & cable, comfy beds, felt safe, good ac, easy checkout process and they held our bags for us

the room was very dark, the t v didn't work, the wifi didn't work unless you went to the lobby and the bed was the creakiest bed i've ever slept in

corner room across the piano bar music

we had pretty good wifi

wifi works and reliable

that it was adults only

location, local flavour the receptionist was great and helpful, we had early check in.

great pool

small pool

rooftop pool was not impressive

the breakfast bar was beautiful, and the servers were very good

the pool abs gym both lacked towels

rooftop bar and restaurant was one of the best in area

pool

gym and swimming pool available too

the roof top bar is really nice perfect location

the cafe has great coffee and the rooftop plunge pool is amazing

the plunge pool was small but great to cool off after walking around all day

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the pool area had an event with a dj in place one night had an amazing time with drinks available in

that it didn't have a proper restaurant. only a bar and lounge area.

would’ve prefer a larger pool

breakfast was great! food was easily accessible. accommodations were excellent!

the free shuttle made it easy to go to old san juan

more options in the menu for breakfast.

icey but the food was good) infinity pool casino all the resturants in the

early check in after getting off our cruise ship. we had a late flight the same day.

i liked that the hotel was in a great location and there was a complimentary shuttle to old san juan and a near by beach

the late hour for room service

clean ,pool , casino ,location ,staff

i couldn't find anywhere to let dry the swimsuits after the pool because there was no balcony to let them hang under the sun

the pool bar was excellent

more option on the menu. and a kids menu as well

we were able to get a late check out because we didn t check in until 1 am

i also loved the mini water park for children

super he make sure you had all what you needed for breakfast, now let's talk about alex in the bar who makes the best mojito that i ever had, if you ever stay at hyatt house make sure to try

hotel bar did not have food every day and the times they served food were odd and did not match what was

pool was too small and first week of our trip always busy with big group of kids, so it was not possible to go there

access to a small gym and a pool is included in price

have a pool table to play and a gym

gym equipment old

- regrettably, i observed that half of the gym machines were in a state of disrepair

the laundry area needs some improvement

was great - close to where we need to board the cruise ship laundry facility was

the gym- i travel for work but also i workout a lot

the rooftop pool although small was nice and had an amazing view

kinda gave up the pool area to accommodate a rooftop restaurant

nice pool, kind staff, great room

a/c did not properly through our unit (presidential suite) the living room and kids room the units leaked to the point water ended up in hall way had i not gotten up before the

•kitchen was fully equipped and clean •their social media marketing for the hotel and restaurant

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food recommendations, etc

should have been told about current construction at the pool and parties that were being held on certain nights in the lobby

rooms are nice and the rooftop pool area is nice too

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in area

room service was efficient

loved the spa massage

the kids loved it

the kids loved it

pool/beach hours suck

great crew, awesome restaurant.. bar was great too

they are able to give you a $17 daily credit to their snack bar in the lobby

there were no sitting at the pool and the comedor staff kept telling us that we couldn’t sit there

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

one elevator, loud air conditioning, shared pool with restsursnt

everything was closed in this hotel with the exception of the gym

location, easy beach access. good gym.

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

and desk were not clean in our room and our kids room

the location and the gym was not too bad. towels were not provided at the gym.

great facilities and location. the pool and hot tub were great.

one glass of wine at bar was $16

hotel is in a good location within walking distance to several restaurants, bars and shopping

there as also a bar in the pool

you can use condado plaza amenities & beach access but our hotel pool & bar was better

the kitchen is equipped with basic essentials

soft for my back; the fan in bathroom could not be turned off and made a lot of noises; and the room service was ridiculously expensive, they charge $4 delivery fee along with another 18%

the atmosphere is relaxed and stylish, and the adults-only setup makes it feel calm and grown-up

mini bar was never restocked even after i asked them to do so

the aesthetic was lovely, the kid free/adults only was the vibe and the beach view was gorgeous.

the little pool. even though the view was amazing!

food , amenities, the pool area . rooms are perfect ‘

outdoor rooftop is amazing pool area very clean

place was amazing overall highly recommend for an adults only experience

exceeded expectations, breakfast system could be improved. pancakes were raw.

the jacuzzi and pool

were wonderful at acclimating our luggage for early check in and check out

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely stay here

attentive staff, nice restaurants, nice pool and grounds...great drinks!

we re we re skipped for room service on one of the three days.

facilities like gym spa sauna and pool

the wifi in the room was spotty

also, the laundry machine was extremely overpriced and took forever

nice and very professional at all times, clean hotel (rooms, pool, gym, lobby) no hassle, quick service when checking in or out

place to stay with a pool and close to the beach prior to our cruise

up to janet the breakfast lady and dora from the front desk

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

surrounded with different restaurants, the beach was literally walking distance, casino near by

did a good change in providing breakfast to go so as minimize risk of covid

the breakfast was limited but the location was fantastic.

breakfast was great!

the laundry facilities i felt were over priced, and the elevator was a little sketchy

enforce the no kids rule in the no kids area

beach doesn’t have a lifeguard, my kids almost drown and the 2 staff members that were there didn’t help, a complete stranger had to

pool and ocean access.

if they want to make it more family oriented they need to have kids

they gave us late check out

the rooms are very small and the pool is at a sister hotel a block away

no pool

no access to the pool

the deck is beautiful but we didn't spend a ton of time there since there is no pool to cool off in

no pool but a spa on the top floor

the terrace and pool were nice also

close to the beach, easy check in, good location, friendly staff, pool

the pool and the pool table were really fun and there's also a piano in case you want to use it

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

location, ropa vieja restaurant, fitness center, choco bar cortes

pool is small and there were no stocked mini bars

we like that it is very walkable, the pool/hot tub area is beautiful, the staff is so friendly and accommodating, and the walgreens right

two casino's in either direction 3 blocks from hotel

the hotel had a nice pool area, great breakfast, very close to the beach

he booked us in early and gave us information regarding a laundry

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

coin laundry

were some facilities that were not working - like the come restroom and the laundry facilities

loved the swimming pool. within walking distance of beaches and restaurants.

the staff is great, the room is comfortable and clean, also the bed is very comfortable, the breakfast is fresh and the facilities are perfect

the wifi didn't work all the time

beautiful clean rooms, strong wifi!

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

one dark skinned gentlemen was super helpful with locating a laundry facility for me

bar in main lobby and poolside

access to beach, kids play pool, hot tub, sauna and bar

only issue we did have was , we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing but kids playing around and sitting on the bar

pool area and beach was wonderful

love the room, the beach and the casino and live music

and we had access to the kitchen with fridge and microwave

nice common kitchenette with fresh coffee in the morning

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

convenient to kitchen area for shared refrigerator space

public kitchen with microwave oven ice beautiful plants and tree shaded areas

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

has a gym and nice hot tub lounge area on the roof

no pool

i was walking distance from many restaurants and stores, the gym, and a lot more

room size and layout, breakfast, pool

at its highest volume and there is no way to change the settings the microwave is located in the laundry

great location in condado laundry area and rooftop pool

access to the main marriott for beach, spa and gym

the pool area was wonderful

the rooftop was gorgeous and there were access to towels and a gym

good location, friendly staff and nice property. late check out was amazing to have!

the staff is very helpful and the hotel has its own little kitchen and laundry room

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3