is excellent, proximity to quick casual dining, on site laundry is spacious

the front desk staff is amazing and the wine bar is definitely a place to stop

wine bar was excellent

location, brewery, kitchen, etc

vey comfortable and had a seperate sitting area with a 2 tv, coffee bar and mini fridge

newly renovated cabin. had everything we needed. clean and modern. nice bathroom and kitchen.

an updated motel room while there was rooms inside the resort much larger did not require a kitchen but not available and

loved the grounds and the tavern and the elevated kitchen

too busy sitting at bar and having drinks with other guests i would assume

paper in room would have been nice so i didn't have to write note about water on mirror w/soap bar for housekeeping

the bar was unique

restaurant and bar staff made us feel as though they resented us

restaurant and bar very nice, food very good, very comfortable place overall.

there is a coffee/wine bar in the lobby

will find some in your room), there are bikes to take a spin around town, reception area has a bar for vine in the evenings, & breakfast drinks

the decor of the main living room/bar/check-in area was so tastefully done, warm, and welcoming

we loved the little wine bar and coffee bar in front

welcome by turning the lights on in the room, proving a s’mores kit, free and a paid coffee bar, banana bread and a wood burning stove in the lobby

we enjoyed our stay and our furry kids were pampered

we loved the balcony, comfortable bedding, beautiful wine glasses in the room, great continental breakfast and cozy lobby with the fireplace

can only mention something about the breakfast, since i have just recently retired from working overseas and used to the breakfasts

wish there were more wheat free selections for breakfast

do to covid we did not utilize the breakfast.

breakfast was outstanding.

clean room great breakfast easy check in

pool out of commission for the summer 2023

parking was well lit

good options for breakfast, large car park and good wifi

daughter and son in law ate breakfast and said it was excellent

breakfast was yummy

breakfast ok for a continental.....pleasant staff, nice accomodations...

i wish i had tried the pool, but time didn't allow for it

we loved the indoor pool & free breakfast

no breakfast.

we've stayed here before and love it there isn't a breakfast or anything like it

no breakfast and the hot water was barely warm!

early check in

also there was no coffee available until like 7:38 in the morning there was also a very limited breakfast items and not some of the items that the website stated the water pressure in the shower

pet friendly hotel and when we got there they wanted to charge a pet fee

glass hanging in kitchen window of the two bedroom cottage air conditioner leaning in window and secured with only

when booking it didn't note a pet fee and they tried to add that

if you book online, when you arrive with a pet, sapphire inn will add a pet fee

didn't use room service or kitchen facilities, so i can't really comment on those

healthier hot breakfast choices. egg whites maybe?

easy check in. nice, clean pool. close to restaurant and shopping.

only problem we had was that after only being in the pool about 6 minutes we were asked to leave due to maintenance i believe

they should add a filter to the laundry room' s window to avoid the waste to go in the pool area

room, friendliness and fitness center were great.

very valuable as i came with a small motorcycle trailer and able to park trailer and car in safe spot

property is in need of upkeep and updates. laundry facilities smelled damp and musty

it has laundry, a hiker box and is close to amenities.

a little dated, it was clean and had all required amenities like small fridge, microwave, tv, laundry on site

once did we get room service

well lit parking lot, felt safe

no room service, poor breakfast.

i especially like that one of the franklin hiker shuttle stops was in the hotel parking lot

paper thin, and faced the parking lot

the staff was very helpful, even with our late check out and their use of technology for keyless entry and auto messages is helpful

the parking lot entrance was awkward. the only usb port near the bed had no power going to it.

small room, inadequate parking,

tight parking

well lit parking and generous width parking

pool, river views and river side fire pits were all freakin awesome

breakfast was very good and free

hot tub the pool and the view the fire pits and the picinc tables and the staff was very friendly and

breakfast was always delicious

breakfast was decent for grab & go

the pool stayed open later

has a pool and corn hole boards but the pool closes at 8pm and they also put the corn hole boards up at

they had a nice fire pit and pool

the pool hours could be extended.

we got there early and were able to have an early check in at 1:00

up and met my 2 brothers to play golf

patel flashed me a post it note that showed $50/pet fee

00 booking fee, plus the pet fee had gone up

were the problem change wording to say there is a pet fee not that there may be a pet fee

), the casino and bryson city

great location, clean, pool and breakfast

booked this room with the belief that it was only 8 miles from harrah's casino

i also liked that it wasn''t too far from the casino

pet fee seemed a bit steep for 2 well behaved clean dogs

in was a little stressful as we were trying to keep our kids occupied while the guy at the front desk was on the phone for a good while before

on our hallway was little kids that always seemed to be fussing

super clean. awesome shower. great breakfast choices.

room was big, had a pull out sleeper for the kids, we were allowed to check in much earlier, but we decided to check out the neighboring towns

it was disappointing to plan on breakfast for kids at the hotel and not even have drinks for them--not even a pitcher of water

clean, very quiet, nice room, lovely vista of mountains, etc.; great pool.

everything was great....just wish the pool had been open. :

due to covid protocols breakfast items were limited

pool small but clean- enjoyed it after a 4 hour hike

no pool was an inconvenience as we had to travel 35 mi. to a pool .

extremely friendly and clean. kids loved the heated indoor pool

the breakfast was just the right amount of food, but lacked any fruit

amenities (pool/breakfast) 10/10 stay

they had a pool too which get closed at 10pm that was perfect

clean...friendly staff...free breakfast was very good

were clean, price was excellent, beds were comfortable, bathrooms were pristine, and included breakfast was great

pool was great

the pool and pool area was clean as well (our grandson loved it)

pool was closed, but that was because it wasn't the season yet

the pool, playground and great location.

$25 per day pet fee was not advertised. we felt that was excessive.

location was great. $25.00 pet fee was great.

the pet fee was too high. pet fees should be mentioned up front.

- cigarette smoke and buds all around - worn out sign, rooms, reception area - very high $25 pet fee for a 2 star

no mention of pet fee that i saw while making the reservation

love it if there was a salad bar with variety of vegetables and proteins

the parking deck had holes in the concrete. kind of scary

can be quite pricey as are options for the spa and shops within the resort but this is to be expected for on-site options

the room service was very prompt and the food was delicious

00 for pool and gym

i enjoyed my stay an the breakfast was ok

to the casino we could walk there

loved that we could stay at a clean hotel room within walking distance of the casino

every thing was great room check in and out breakfast and other guests were very friendly

across street from casino and great location

i liked the cleanliness, friendly staff, room size and pool for my granddaughters.

friendly staff great location and great breakfast

enjoyed the full hot breakfast on a friday morning!

nice pool, close to stores and restaurants

i loved the breakfast and there was a nice japanese restaurant in walking distance.

pool made it an awesome trip for the kids in the month of december

close to casino

great breakfast!

across the street from casino

rooms were fantastic, breakfast was good, a 1 minute walk to casino

that they don’t cook breakfast- meat. only waffles. thats a disappointmented

nice pool with hot tub

would have liked fresh fruit for breakfast.

accommodating and suggested that we change into bathing suits in the lobby restroom and enjoy the pool while we waited for our room

please add breakfast sandwiches to your menu. we could simply microwave them. thank you.

above average for sure. it was a real breakfast.

acceptable breakfast

breakfast staff were terrible even though they were busy they took the time to help

breakfast was great.

customer service, breakfast, location

convenient and clean. love the rooms by the pool! will def be back! soon ud83dude1d

great service and a good pool.

early check in

the pool was super clean

wish they offered some sort of continental breakfast.

the breakfast was good and plentiful

breakfast was tasty

two was the breakfast never varied, always eggs, sausage, biscuits, gravy, cereal, and pastries

location was great .staff was great and breakfast was excellent

i think the carpet needs to be clean or replace and i wish that they would change their breakfast bar like some bacon grits

pool was clean but it was no advertised as being de-attached from the building

is the only place w indoor pool and hot tub

there was no enclosed walkway to the pool and it was cold outside

indoor pool is big and the kids loved it

it was a great value and my children and grandchildren enjoyed the heated pool

breakfast was awesome

small seating area next to swimming pool could use upgrade

the pool wasn't available.

breakfast not staffed and items not filled

smoking area directly outside main entrance (smell blew in), pool closed too early (10)

breakfast wasn’t what i thought it would be.

have more coffee pods in the rooms while covid keeps breakfast area closed

needed some extra towels, so i just took them out of the laundry room myself

nice coffee shops, breakfast spots, and park scenery not to far from the location

my room was adjacent to the laundry room so the whirling dryers were noisy

loved the pool area, clean and family friendly

i could easily hear the kids next door

everything great smelling room, good water pressure, nice pool, everyone very friendly

location, close to all the things, the oconoluftee indian village, unto these hills, and the casino without being in the middle of the crowds and traffic and just minutes to the great smoky

they had a pool. and the staff warm welcoming and very friendly!

quiet and had ev charger for my vehicle

the cute little pool and towels offered

with children, we needed a place with a pool and breakfast provided

the breakfast

hotel is clean, well priced, beds are amazing, and great hot coffee and breakfast

the pool is on the street beside a gas station

breakfast was amazing

breakfast is elegant - 3 courses - and served on beautiful china

i would say this is a true old-fashion inn; this is not today's type of bed and breakfast; you have individual seating at breakfast

the room is clean, the bed is comfortable and the breakfast is incredibly tasty and served in high style

it would be nice if they could offer diner again. bar training for the staff is necessary.

bathroom needs more grab bars

kids (and adults) really enjoyed the indoor pool (outdoor pool not yet open but looked very nice)

the spa also offered a full locker room with showers, as well as amenities like a hot tub, indoor pool, and sauna, which we could use throughout our stay

the bar had a table of 8, but that was it

golf course was beautiful and those that played enjoyed their time

there should be at least one grab bar in the shower

excellent facilities with a great bar and restaurant.

the restaurant on site serves great food and fabulous drinks and the bar staff was engaging and very pleasant to talk to

pool and gym missing no breakfast/dinner offered, but plenty shops around

plus an on-site bar and restaurant was also nice

dog friendly with reasonable pet fee

well cared for and clean pool the staff were friendly and helpful

very impressed with the renovation. excellent breakfast. friendly staff.

everything was very good. didn't go to breakfast.

the breakfast was more than i expected

the owners are awesome the breakfast was great ill be back

nice , friendly staff , hot yummy breakfast

pool not open and price was insane

very clean. good pool area. checked in early

i am allergic to milk and there was little in the breakfast that was dairy free.

good variety of breakfast items